Cornerstone Practice Management Software


 

Cornerstone Practice Management created by IDEXX is a practice management solution designed for veterinarians. Key features include a health network, data backup and recovery, a payment portal, automatic reminders and client communication.

The Pet Health Network of Cornerstone provides appointment management, medical reminders, marketing campaigns, text messaging, automated surveys and mobile websites. It also allows facilities to send newsletters to customers with customizable content. Online pet pages provide access to pets' vaccination records, appointment details, prescription and more.

Cornerstone Practice Management also offers 24-hour customer support, free RACE-approved online training and regular software updates. Support includes email, phone, live chat and remote support.

 

Cornerstone Practice Management - Appointment details
 
  • Cornerstone Practice Management - Appointment details
    Appointment details
  • Cornerstone Practice Management - Check-in details
    Check-in details
  • Cornerstone Practice Management - Completing patient order
    Completing patient order
  • Cornerstone Practice Management - Group codes
    Group codes
  • Cornerstone Practice Management - Medical notes
    Medical notes
  • Cornerstone Practice Management - Patient orders
    Patient orders
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

47 Reviews of Cornerstone Practice Management

Showing 1-20 of 47

 

Start your review of Cornerstone Practice Management

Click to start
https://www.softwareadvice.com/veterinary/cornerstone-review/

Jessica from Animal medical center of healdsburg
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I have been using cornerstone for 3 years now and it is so easy to navigate and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit we get from this software is the ability to grow our practice and improve our inventory usage

Pros

What I like most about this software is that it is a very step by step system. If I have any questions about an icon that I am using, I just simply hit F1 and there are tutorial and other helpful information that is linked to the user manual for Cornerstone. I also appreciate the fact that other systems such as petdesk are able to communicate with one another. I have had the chance to train other staff members on Cornerstone and even teaching a new employee is easy. Managing inventory is something new our practice has included into our daily routine and now that is easy to do.

Cons

What I like least about cornerstone is that the inventory is at times difficult to navigate. On the flip side if I have an issue Cornerstone support is always so helpful.

Review Source: Capterra

  Response: Idexx Laboratories, IDEXX

Date: May 2018

May 2018

 

Hi Jessica, thanks so much for your feedback, including the points about inventory. So glad to hear that Cornerstone is helping your practice grow!

 

Roy from Valley Animal Hospital

April 2018

April 2018

Rating system does not address problems. 3 stars was generous. Not a small practice system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

able to email medical records for consults

Pros

Medical records are great for sending referral consultations. Phone support is great, but then again it should be for what I am paying them.

Cons

THIS is NOT any kind of accounting system. CS claimed "compatable with Quickbooks" Not even close. After CS. gif entries QB said I had 3x the income that my bank statement indicated. Everyone loves support. Yup they're all very friendly. When I ask them what the problem is, always get the same response "we don't know anything about QB". When I ask my QB consultant- the response is "garbage i-. garbage out". Then there is the blue circle of death. All peripheral computers are hard wired. We timed the blue spinning circle/"not responding" one day: 10 seconds here, 12 seconds there. Totaled 72 minutes. This is a 1 man practice. I'm sure the big guys can absorb this cost, but tough time justifying the wasted time and the additional cost my accountant included figuring out how to deal with the end-of year numbers. Would have been better off investing all that money in Bitcoin 2 years ago and cashing out last December. could been chillin' on an island instead of watching the blue circle of death go round and round and round and.....

Review Source: Capterra

  Response: Idexx Laboratories, IDEXX

Date: April 2018

April 2018

 

Hi Dr. Hadden, really sorry you¿re experiencing those issues. One of our Cornerstone Customer and Technical Support team members is going to contact you to see how we can help. Thanks for bringing this to our attention!

 

Mel from Northwood Animal Hospital

March 2018

March 2018

Great trainer, great product. We are still working out the kinks but so far it has been positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is, for the most part, user friendly and custom to the vet world. I really like the lab integration-when it's functioning properly.

Cons

There are some glitches with reminders, lab issues, document issues, import issues and keyboard issues. Most of which have been solved but not without hours of support; others we are still working on on a very regular basis.

Review Source: Capterra
 

Chad from Ohio Valley Animal Care Center

March 2018

March 2018

We are a new clinic changing from an all paper system to computers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functionality of the system is great. Customer service is outstanding. Cornerstone integrates very well with the Idexx lab systems. Xcharge is a great help getting everything easily into the system.

Cons

Issues with updates causing some down time. Some of the features are a couple of steps more than other systems I have used.

Review Source: Capterra
 

Jennifer from East Central Veterinarians

March 2018

March 2018

Powerful veterinary management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cornerstone allows the user to generate a lot of different reports. There are also custom reports, so if you want to learn about your practice, there is a report for it. Each time I take a CS coarse I learn about a new feature. They updates are packed with great improvements, I am excited for each new release.

Cons

The way Cornerstone tracks multiple inventory items used for a single procedure is a little cumbersome.

Review Source: Capterra
 

Ashley from Greener Pastures Veterinary Service
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to use and manage patient records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

After receiving more training, it has become much easier to navigate around Cornerstone. It is convenient to the IDEXX labwork automatically upload.

Cons

Some medical notes take a long time to load or save. The shortcut buttons in the top toolbar don't open automatically for the patient currently reviewing.

Review Source: Capterra
 

Rebecca from Southtown Veterinary Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

We are a new user (<3 mths) and are learning something new every day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are just learning

Pros

Being a new user, we are most excited about what this program will be able to do for us as we continue to use it. So far we LOVE being able to e-mail records as well as being able to copy and paste into records. The customer service has also been wonderful. I really enjoy letting someone remote in and do the work.

Cons

One of the things this program doesn't have that our last one was, is the ability to have "hidden entries". We would like to have things in the patient record that we can see, but that we can hide on communications. We would also like to be able to see both (or all) owner names on the same screen

Review Source: Capterra
 

Tracy from Cascade Veterinary Clinic

March 2018

March 2018

I use Cornerstone on a daily basis and really like its overall functionality and ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality and ease of use are the top two pros for this software. The reports are great and the items that are configurable for our clinic really help customize the software for our use. Cornerstone is easy to use and intuitive. Having many ways to use the software is very helpful.

Cons

Overall Cornerstone has very good functionality. I would like a few wish list / self configurable items added as would be the case with any software.

Review Source: Capterra
 

katie from Left Hand Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overall - a great program with a LOT of power!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It organizes our day and makes our universe better!

Pros

Ease of use (very intuitive) and the support folks are great! They can remote in and fix almost anything!

Review Source: Capterra
 

Jean from Brighton Animal Clinic

March 2018

March 2018

Cornerstone can do A LOT! Customer service is great, classes are fabulous

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can do a lot, great reports, love whiteboard. Can control inventory, appointments, hospital and so much more from one system. Help hints and video clips are great for quick review or teaching. Customer support is awesome.

Cons

Is not the most user friendly and can be cumbersome to teach to new employees. Would love for it to be cloud based so doctors could chart from home.

Review Source: Capterra
 


February 2018

February 2018

Excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer support for Cornerstone is great & so helpful! Once you get past the initial learning phase, it's pretty east to navigate. Very quick & so much more helpful than the archaic software we were using before.

Cons

Can be a little confusing at first & the initial set up was a bit of a pain. Is sometimes slow if the software needs to update & this is problematic when you work in a busy practice & need to keep up to speed.

Review Source: Capterra
 

Michael from West Palm Animal Clinic

January 2018

January 2018

We have been a fully integrated, paperless IDEXX user since 2012 and we love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seemless integration with all our diagnostic and Lab equipment. Superb job in helping us manage our clients care, before, during and after their visits.

Cons

Would like a app for phone but we work around it by accessing it through ISL online. Support and staff is beyond excellent so is would say no worries

Review Source: Capterra

  Response: Idexx Laboratories, IDEXX

Date: January 2018

January 2018

 

Michael, thanks for the feedback! We're interested in your request re the app; we'll be in touch to hear more about what you have in mind!

 

Katy from Pond Point Animal Hospital

October 2017

October 2017

Comprehensive Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Secure, Reliable, Excellent Support, Customizable, once you understand what you can do, there is SO much you can do you practically forget and the rediscover and go back and do more. The more you figure out, the better you can run your office.

Cons

Difficult to fix errors, Expensive Customer Support, Difficult to organize searches the way I want, Must read/ask for help to achieve goals, ie- I want to do X with this software - LOTS of time invested in figuring it out, then doing it, worth it but not intuitive at all.

Review Source: Capterra
 

Susan from East Village Green Animal Hopital

October 2017

October 2017

Support is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a full veterinary practice functioning software it can do about anything that you would need to run a veterinary practice. Every Idexx employee that I have spoken to or come in contact with is great, they are all pleasant and knowledgable

Review Source: Capterra
 

MaryBeth from Main Street Veterinary Hospital

October 2017

October 2017

This is a computer system that can do it all. Medical record management, patient care, integration!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that the software is easy to use and easy to train. It is fully integrated with their lab and digital radiography so that all medical records are complete. It's more reliable and exact than an employee. It's so intuitive that the error is taken out of human error! Cornerstone can give me the information I need to manage a business. There are hundreds of reports that can be generated for anything I might need, from financial to marketing, to medical information!
Every update is made with the user in mind. They are constantly improving to keep us legal, help our patients and improve our bottom line.

Cons

What I like least is probably what makes it the best. You can get to the same place a dozen different ways. It can be confusing at times. But once trained, it's simple to navigate.

Review Source: Capterra
 

Chris from The Animal Hospital of Collin County
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Excellent, great support, easy to use after initial setup and staff training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support from Idexx when I need it (and I need help often!).

Pros

The support Cornerstone offers has kept us as customers for all these years. They are easy to reach over the phone and has always been able to answer my questions (I have had a lot during the inventory setup and EMR transition), or get me to someone who can get them answered!

Cons

I would like the interface to be more touch screen friendly. We just upgraded the hospital to 8.6 (free upgrade) and it's a big step in the right direction. E-Mailing records, invoices, etc. is much better, however I would like the see the software become more touch screen friendly.

Review Source: Capterra
 

Jamie from Veterinarian

June 2017

June 2017

Cornerstone keeps improving how we practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Check-in process has the ability to print any documents needed for the appointment, so staff don't have to find handouts. In the exam rooms we can use the PVL to efficiently bill and write on medical notes during the appointment. The CVT's can then easily print anything needed to send home with the client because of the ease of creating in the client correspondence area. Behind the scenes cornerstone is capturing reminders opportunities that we previous designated so staff do not have to think about it. At check out we transfer from the PVL and add any OTC items to the invoices and check out the client. Love the vaccine tab that now tells us when important annual items were given. With multiple staff working with hospitalized pets the WB gives us information quickly when treatments were and what is come due.

Cons

I wish the reports had less clicks to build. Some click seem redundant. Wish we could arrange the check in sheet to what we feel is most important to show up on the 1st page. Patient alerts should NOT be printed on the last page.

Review Source: Capterra
 

Gretchen from Mountain Park Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Our practice runs smoothly with Cornerstone. Everything is at our fingertips and so easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I could go on and on. It makes my life so much easier as the office manager. As I said in the review from making and confirming appointments, to controlling inventory, managing the Petly Wellness Plans, compliance of clients using medications to include heartworm and flea preventions, to vaccines, to spay and neuters. Even using the callback lists daily to check on our patients, e have built such trust in our clients that we truly care about our patients. It is extremely easy to close our the end of day with the software and print reports to see how we are doing as a practice. I have used Cornerstone since 2006 and have experienced it grow and evolve in to the premium management software that it is today. It is always improving and the IDEXX team listens to what the practice owners need and want.
They make it happen! Thank you.

Pros

Integration of Petly Wellness Plans in the patient's CS file. This is awesome being able to see what plan they have and what items they have used and have remaining. Inventory control keeps us on track. It lets us know when to order items and even where we order them from. We can prevent overstocking and running out of things. Automatic reminders and appointment confirmations are truly a timesaver. Processing payments through Cornerstone for credit cards and even excessing CareCredit are so quick that it minimizes our client's wait time at check out. And now being able to see vaccine history of each patient all under one tab is awesome. Printing vaccine certificates couldn't be easier. The whiteboard is great so everyone knows at a glance from any terminal why a pet is in the hospital and what is being done for them. Cornerstone has certainly changed over the years!

Cons

We haven't had much success using the boarding module to fit our needs and the way we reserve boarding space for our pets, because you can't schedule 2 pets for the same cage on the same day if one is leaving in the morning and the other is coming in the afternoon. We need to play with it more I guess.

Review Source: Capterra
 

Stacey from Loving Family Animal Hospital.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Cornerstone is the way to go!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are very happy we chose to work with Idexx Cornerstone when we opened our hospital 6 years ago. The system meets all of our needs and the classes provided are top notch. They really help you to make sure you are using the program to it's fullest potential and ensures you are being as efficient as you can be with daily workflow tasks. Everyone I've encountered whether it is in person or over the phone is always kind, friendly and ready to help. We wouldn't change a thing.

Pros

ease of use

Cons

so many different ways you can use it.

Review Source: Capterra
 

steve from Yorba Regional Animal Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Prior Avimark User now using Cornerstone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cornerstone is a powerful program that does many things almost everything needed for a veterinary practice. We were prior Avimark user for about 15 years since the start of windows version. Avimark is the most user friendly program I have ever used but it is limited as of a year or so ago to support true paperless use and our database out grew their ability to handle. They also had a whiteboard that was not practical or user friendly so we switched to Cornerstone. This program does handle large databases and does support paperless practice and works very well with integration of all their lab equipment, radiology and telemedicine. Because it is robust it is more complicated to master and there are so many things the program does it is difficult even for trainers and support staff to understand how do all the things paperless fully integrated practices need. It is not as user friendly and many things that are needed by paperless practices are not doable in the program. A simple need is in diagnosis listing - there is no way to describe anything about the diagnosis for example - Diagnosis of Limping - there is no way to go in and add a descriptor like left front or right rear - only Limping. Or if you diagnosed a mass - but no way of describing the location so you are left with reading through the exam to find out where the lump is. There are not many tabs on the patient records to sort the medical history to make finding inputs faster. But it has a Fantastic white board. The whiteboard that is fairly easy to use and does everything we needed. This was huge for our hospital and is badly needed in a paperless larger hospital.
Unfortunately few practices use PM software to the maximum like we do, the problems we find or deficiencies that we find in the software from all these companies we have a small voice. But overall I think for a busy practice that wants a paperless practice and a excellent whiteboard feature and full integration of results with lab equipment and radiology results Cornerstone is the best.

Pros

Whiteboard and paperless capabilities and lab integration

Cons

Stupid little things like cannot add descriptors to Diagnosis, lack of tabs to sort medical history

Advice to Others

Make it more user friendly, interview more full capacity users. Most software companies make small tweeks to their software based on the majority of users but unfortunately probably 80-90 percent of users use about 10-20% of the program so these tweeks do not greatly improve the programs

Review Source: Capterra
 
 
Write a Review