Cornerstone Practice Management Software


Cornerstone Practice Management created by IDEXX is a practice management solution designed for veterinarians. Key features include a health network, data backup and recovery, a payment portal, automatic reminders and client communication.

The Pet Health Network of Cornerstone provides appointment management, medical reminders, marketing campaigns, text messaging, automated surveys and mobile websites. It also allows facilities to send newsletters to customers with customizable content. Online pet pages provide access to pets' vaccination records, appointment details, prescription and more.

Cornerstone Practice Management also offers 24-hour customer support, free RACE-approved online training and regular software updates. Support includes email, phone, live chat and remote support.



117 Reviews of Cornerstone Practice Management

Overall rating

4.10 / 5 stars

Filters:

Showing 1 - 20 of 117 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Newbie to Vet Software

Pros

I enjoy the function buttons and ability to change templates that are easy to print.

Cons

Personally, I like a pop of color and staring at Cornerstone all day hurts the eyes. I also would like the ability to schedule boarding, we have to check an excel spreadsheet.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Glad to hear that you are enjoying using Cornerstone. We hear you on liking a pop of color: we think you will like the new interface coming this spring with Cornerstone 9.1. Watch for it!

January 2019

Mark from East Orange Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

January 2019

There are no good options

Communicating with clients is next to impossible. The physical exam form/function has been abandoned by Cornerstone. There simply is no physical exam form/function in the "practice management" software. There are "Breed Information sheets" available for clients but no useful forms to run the hospital. Those I am expected to generate myself -which I have tried doing and dedicate several hours every Monday to this task. With multiple calls to Cornerstone Help to design these templates for Physical exam, Surgery forms, Inpatient/Hospitalized patient SOAPS, etc, I have successfully created zero documents. I spent my entire NAVC conference a few years ago focusing on Idexx software/paperless practice sessions, I have solicited Idexx's (Carla, I believe is the "paperless/paper lite" person) help at TNAVC (now VMX) every other year when I attend; 4 years in, after upgrading our computer system, converting everything over to Idexx Labs to facilitate integration with PM software, attending multiple Cornerstone User workshops etc, I am more convinced than ever that Cornerstone Cannot be used PROPERLY in a paperless practice. I have visited several "paperless" practices in the area, and it can be done only if I simply give all patients the same cut-and-paste physical exam notes. Paperless? Yes. Accurate and efficient? Hardly. There is simply no place in the "record" where I can simply look back and see what went on with the last exam(s). Very disappointed on many fronts

Pros

Familiarity - have been using Cornerstone since 2000 (Y2K scare regarding the old PSI system). Used PSI for 6 years prior to that

Cons

It is not designed for paperless practice. There are no easy ways to perform simple tasks. Every routine task (physical exam, writing/sending a prescription, you know those odd things that medical practices seldom have need to do) requires a "work around" which only a few select people on the Cornerstone help line can figure. Most calls are met with, "well that just can't be done with this system" or "no-one has asked that before, I will refer it to our developers and maybe it can be included on the next update".

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Mark, really sorry to hear about your experience and thank you for the detailed feedback. We've had a lot of practices use Cornerstone to go paperless and we'd like you to be successful there too. Just after you wrote this review you had a live training session with a Cornerstone Field Service Representative. Sounds like that went well, hope a solution is in the works!

January 2019

Jaime from Cape Veterinary Clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Cornerstone Practice Management Review

Pros

Can navigate through tabs to see everything I need for work in one application. Color coding makes scheduling appoints very easy.

Cons

It is a bit outdated looking. There could be an update for this.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Jaime, good to hear that you find navigating Cornerstone easy and that you like the color-coded appointments. You will be pleased to know that this spring Cornerstone gets a fresh new look that will make it even easier to find the information you are looking for. Thank you for the feedback!

January 2019

alice from north florida animal hospital

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

cstone

GREAT.

Pros

Constantly upgrading based on client review and need.
Excellent client service by phone, in house and at conferences.
All phone calls taken care of IMMEDIATELY for support both software and hardware in most cases.

Cons

Training new staff as it does have so much to train on to get the most usage.
Platform for software does not play well with other programs on network and requires really good set up by IT on both ends to get them working well together.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Alice, glad to hear that you and your team like the frequent improvements, and that the Cornerstone Customer and Technical Support is right there with you when you need help. Thank you for the feedback!

December 2018

Alana from Vetmed

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Functionality

3 of 5

December 2018

Good and bad are equal

I can’t imagine any other program more designed to work with vet practices. The ease of ordering lab tests and it’s connection IDEXX lab is fantastic. The results sent from IDEXX is a tad redundant but you def cannot say you did not receive lab results. That feature is reliable. Custom forms are useful too. Overall I like the product a lot. It just takes a bit to learn it.

Pros

Once you learn the software, navigation gets easier. The side panel window gives a great snapshot of client files and their type while also being able to view selected files. The ability to assign employee codes and auto population of corresponding names on documents are fantastic.

Cons

Sometimes printing auto generated templates get wonky. The software crashes a lot. Always seems like updates and troubleshooting are needed. Every day. Since I am not on management side I can not determine if this software error or user. Management is always confused.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Alana, really appreciate hearing your feedback on what you like about Cornerstone and where you could use some assistance. Definitely contact Cornerstone Customer and Technical Support, they're ready to help!

December 2018

Michaela from Rocky Creek Veterinary Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Easy to learn, easy to use

Overall we love the software and how easy it is to use!

Pros

I like that you can do most things several different ways, allowing for different type of people (who learn differently) to all find a way to get the same results but doing it in a way that makes most sense to them.

I love that several other programs integrate with cornerstone to make our jobs easier.

I love how easy it is for new staff members to quickly catch on.

Cons

I wish there were more ways to use the software with boarding, we have a large boarding facility and it still seems a little clunky and not as user friendly on the boarding and Doggie Day Camp side. I would like to see more done on that end, the ability to integrate a pre-schedule program for camp or send boarding confirmation emails like a hotel does for reservations.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Thanks for the feedback Michaela, and for your suggestion about the boarding improvements. Great to hear that the ability to integrate other apps and services is making your jobs easier!

December 2018

Tama from Kalamazoo veterinary relief services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Cornrrstone

Not applicable

Pros

I like the diagnosis feature, Unfortunately most clinics do not utilize this feature. The program is generally easy to use requires program specific knowledge and keystrokes which detract from it. I am still looking for a program that allows me, the practitioner, to see the full history without having to click each visit to review the doctors notes.

Cons

The fact that you can’t use enter is highly obnoxious. You would think that this would be a minor factor but really it’s a pain in the ass that detracts from the whole program.

There are many keystroke combinations that have to be used for the software, making the whole package less than intuitive.

Again, it’s really important for the practitioner to be able to quickly review previous diagnoses, and especially to easily accessible and see in one streaming document, the previous doctors notes.

These few changes would make it a leader in software for veterinary practices

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Dr. Cathers, thank you for the detailed feedback! We hear you loud and clear about the ability to quickly access patient history, and it's an ongoing focus for us. We are releasing Cornerstone 9.1 this spring, and the ability to surface patient info more quickly is just one of the improvements you can look forward to.

December 2018

TARA from lakecross veterinary hospital PA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Cornerstone Review

Overall improvement of charge capture and inventory management. this has resulted in inreased revenue

Pros

functionality and ability to use the system in many different ways so it fits into any practice workflow

Cons

It is costly. As a longtime user I wish there was the ability to contact senior support persons when necessary.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Tara, glad to hear that Cornerstone's flexibility and integration are helping your team and your bottom line!

December 2018

Janette from Charleston Harbor Veterinarians, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Cornerstone Software

Pros

Able to tailor medical records to meet appointment needs. Links directly with Idexx in-house and reference laboratories.

Cons

Easily crashes. Takes multiple windows to open to fully review a patient. Only directly compatible with one merchant service (Xcharge) and they have mediocre technical support.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Dr. Blackwood, good to hear that the ability to tailor medical records and integration are valuable for your team.

December 2018

Amy from Tower Hill Animal Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Cornerstone Practice Management Review

Pros

overall ability to see easily find mulitple things about clients/patients from one screen

Cons

price management is cumbersome, would like a searchable data base to find out costs of individual products w/out having to generate and search reports
would like to search product use base on clients using them and how many sold in a time period, search boxes on reports are difficult to understand or organize

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Amy, thank you for your feedback, especially regarding how you'd like to search for costs.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Cornerstone - great integration and features

Cornerstone brings many advantages to our practice. It enhances our client communication, and integrates seamlessly with Idexx labs. All of our team members are able to easily learn how to use the cornerstone system. It simplifies inventory management and makes electronic record keeping a breeze. However, when issues arise with the cornerstone system it can be time consuming to address the issues.

Pros

I like that cornerstone is used-friendly and has many great features such as the boarding module, integration with Idexx, correspondence features and ability to automatically update prices when cost of inventory changes.

Cons

We often run into glitches that affect various aspects of the Cornerstone system from time to time. When we call customer support, we often have to be transferred between multiple people. However, even though we have a case number we have to explain the situation from the beginning to each new person we walk to. Also, updates are very time consuming.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Thank you for the detailed feedback. Good to hear that you're finding Cornerstone easy to use and that integration and client communication are pluses for your team.

December 2018

Amy from Geneva Veterinary Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

The Good and the Interesting

Cornerstone is definitely more robust than Intravet that we tried first when we went paperless, and the ability to view most all of the client and patient info within one screen is very handy.

Pros

Cornerstone has the ability to not only keep all of your patient charts, orderly and mostly at your fingerprints on one screen, along with client information and notes. The program also has several add-on features or programs that you can integrate for lab work, wellness plans and there is a new feature coming out in the next update as well.

Cons

All of the Cornerstone features don't seem to "work" all of the time. When there are updates or patches to fix certain aspects of the program it seems to disrupt or "break" other features or items that worked just fine. We will experience glitches within some accounts but not others, the add-ons tend to slow the program down and tech support is not allows that "supportive" or helpful if it is outside items typically on their help menu. There are many shortcuts to the programs use too, the users just aren't made aware of them.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Amy, thank you for your feedback (both the good and the interesting). Glad to hear that the ability to add apps and services to Cornerstone is a plus for your team!

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Tough transition

We transitioned from a very old but simple program to this. The learning curve was huge, but one all staff embraced it the program really works well for our practice

Pros

I enjoy that the records, lab results and pictures can all be placed into the same easy to find file.

Cons

There are a few redundant steps when creating and typing records but the good definitely outweighs this

December 2018

Adrienne from CROSSVILLE VETERINARY HOSPITAL

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

The absolute best veterinary Software available

I love this software.

Pros

Ease of use, great features, detailed reports.

Cons

A bit hard to train new employees due to it being so detailed.

Response from Idexx Laboratories of IDEXX

Replied January 2019

Hi Adrienne, in its own way Cornerstone loves you right back. Thank you for the review.

December 2018

Nicholas from VCA Shelden Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

All-in-one Management Software

Very good experience taking us from a paper-only practice to a paperless-practice!

Pros

The medical notes are very customizable to your practice and how you want to write up notes.

Cons

It does not interface well with labs other than IDEXX.

December 2018

Rachel from Pittsburgh Veterinary Specialty and Emergency Center

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Cornerstone: the better veterinarian software

Pros

I have used multiple veterinarian softwares in the past and found Cornerstone to be my favorite. It is very user friendly and can be learned in a relatively fast manner.

Cons

The software (imaging and technicality) seem dated. The software can do more than you anticipate being able to be but is not as intuitive as you would anticipate. Although the software is very easy to learn. To use it to its maximum there are mundane steps that need to be performed to get it to do a simple task.

December 2018

Jessica from Downtown Animal Care Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Good software

Pros

Easy to use. Mostly customizable for your specific needs.

Cons

Sometimes too many tabs to get to where you need to be.

December 2018

Chris from Oklahoma Veterinary Specialists

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Ease of use

It has been overall very good in making my record keeping much more effective.

Pros

I like how you are able to populate prompts for daily assessments/SOAPs, radiologist consultations, ultrasound findings, labwork, etc. when generating referral letters.

Cons

The inability to search for cases retrospectively with ease by what they received (albumin transfusion, etc.). It is able to be done but takes some work.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Cornerstone Review

I've worked with several different programs as a relief veterinarian, and though there are still things about the software that I may not understand or utilize properly, it's the one I seem able to use the most features / easy to learn and use.

Pros

Different boards that keep me organized on phone calls / meds to fill / exam notes to finish writing!

Cons

Too many different areas to record information, example - some staff will use the callback text versus quick text options and they show up in different areas when searching / text vs exam

December 2018

Julia from Harmony Veterinary Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2018

keep looking

Hasn't been the best. Training support was and is thin.

Pros

Many ways to get to the same result.
can integrate your technology but with great difficulty and additional expense if it is not Idexx based or if you need to shift away from Idexx

Cons

not cloud based or an option for remote access.
cumbersome