--- title: "Cornerstone Software Software Reviews, Demo & Pricing - 2026" description: "Review of Cornerstone Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/veterinary/cornerstone-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / Cornerstone Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/veterinary/cornerstone-profile/reviews/)[Alternatives](https://www.softwareadvice.com/veterinary/cornerstone-profile/alternatives/) # Cornerstone Software Review From $549/month 1 plan On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Cornerstone Software 4.0 [(183)](https://www.softwareadvice.com/veterinary/cornerstone-profile/reviews/) Pricing Starting at $549.00 per month Top Alternatives ### About Cornerstone Software Cornerstone is a comprehensive practice management software designed for veterinary clinics and hospitals. It aims to streamline various administrative and clinical processes, enhancing the efficiency and effectiveness of veterinary practices. This software integrates multiple functionalities into a single platform, offering a holistic approach to managing veterinary operations. One of the key features of Cornerstone is its electronic medical records (EMR) system. This feature allows veterinary professionals to maintain detailed and organized patient records, facilitating easy access to medical histories and treatment plans. The EMR system supports the storage of diagnostic images, lab results and other critical patient data. Additionally, it ensures compliance with industry standards for data security and privacy. Another significant feature is the appointment scheduling module. This tool helps manage client appointments efficiently by providing a user-friendly interface for booking, rescheduling and canceling appointments. The system can send automated reminders to clients, reducing no-show rates and optimizing the clinic's schedule. Additionally, it offers calendar views and r... eporting tools to monitor appointment trends and staff utilization. Cornerstone also includes robust inventory management capabilities. This feature tracks the stock levels of medications, supplies and other inventory items, alerting staff when reorders are necessary. The software's billing and invoicing functionality is designed to simplify financial transactions. It supports the creation of detailed invoices, processing of payments and management of accounts receivable. The billing system can handle various payment methods, including credit cards and electronic payments. Additionally, it integrates with accounting software, ensuring accurate financial records and facilitating easier financial reporting. Beyond the core functionality, Cornerstone offers seamless integration with popular veterinary apps and services, as well as advanced client engagement tools through Vello. Vello streamlines the ways practices connect with pet owners, featuring automated appointment reminders, a pet owner mobile app, and tools to improve compliance and reduce time spent on the phone. The software also includes a comprehensive payment solution, Cornerstone Payments, which eliminates manual errors, speeds up checkout, and automates online payments. Additionally, Cornerstone integrates with VetConnect PLUS, providing a holistic view of all IDEXX diagnostics, advanced result interpretation, and real-time test order status. ## Cornerstone Software User Interface ## Popular Cornerstone Software Alternatives Main Product Cornerstone Software 4.0 [(183)](https://www.softwareadvice.com/veterinary/cornerstone-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.74Value for money - 4.28Customer support - 4.01Functionality Pricing Starting at $549.00 per month Alternative Product [DaySmart Vet](https://www.softwareadvice.com/product/356421-DaySmart-Vet/) 4.6 [(289)](https://www.softwareadvice.com/product/356421-DaySmart-Vet/reviews/) Ratings Breakdown - 4.62Ease of use - 4.56Value for money - 4.66Customer support - 4.38Functionality Pricing Starting at $116.00 per month Alternative Product [Instinct Science](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) 4.9 [(238)](https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.78Value for money - 4.91Customer support - 4.77Functionality Pricing Available upon request Alternative Product [Shepherd](https://www.softwareadvice.com/veterinary/shepherd-profile/) 4.7 [(88)](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.74Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at $299.00 per month Alternative Product [ezyVet](https://www.softwareadvice.com/veterinary/ezyvet-profile/) 4.6 [(278)](https://www.softwareadvice.com/veterinary/ezyvet-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.48Value for money - 4.52Customer support - 4.48Functionality Pricing Starting at $260.50 per month Alternative Product [Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/) 4.7 [(104)](https://www.softwareadvice.com/veterinary/digitail-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.66Value for money - 4.69Customer support - 4.38Functionality Pricing Starting at $289.00 per month ## Cornerstone Software Pricing and Plans Starting price: $549.00 per month Free Trial Free Version Basic $549.00 per month No plan information available ## Cornerstone Software Features - Popular features found in Veterinary Billing & Invoicing Calendar Management Client Management Confirmations/Reminders EMR/EHR Imaging and X-rays Inventory Management Payment Processing Prescription Processing Treatment Planning - More features of Cornerstone Software Accounting Alerts/Notifications Appointment Scheduling Charting Communication Management Data Import/Export Electronic Payments Electronic Signature Email Reminders Invoice Management Patient Records Management Reminders Reporting & Statistics SMS Messaging SOAP notes Status Tracking Telemedicine Template Management Third-Party Integrations Workflow Management ## Cornerstone Software User Reviews ## Cornerstone Software customer ratings - Overall rating: 4.0/5 - Total reviews: 183 ### Rating distribution - 5 stars: 74 reviews (40%) - 4 stars: 67 reviews (37%) - 3 stars: 26 reviews (14%) - 2 stars: 7 reviews (4%) - 1 star: 9 reviews (5%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.7/5 - Customer support: 4.3/5 - Functionality: 4.0/5 --- ### Best Veterinary Software hands down. - Overall rating: 5/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cornerstone is very user friendly and well-organized. I have been using this soft ware for the past 7 years and have loved it more than the other two softwares I used at other clinics before this. There are so many easy to learn shortcuts that make daily medical record keeping easier. I #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature is the integration between their labwork machines and outside Idexx labs straight into patient files. #### Cons There are a few features that require a right click and drop down menu that I feel would be better set to just a double click. My complaints are few! --- ### Idexx Review - Overall rating: 4/5 - Reviewer: Crystal F. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered overall very good veterinary diagnostics system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros very efficient to enter patients details easy to use #### Cons the pipets and the display as well as the syncronizing #### Reasons for switching to Cornerstone Software more cost effective and better products more accessible --- ### Cornerstone; easy to integrate, but cannot be used alone. - Overall rating: 3/5 - Reviewer: Megan M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fairly neutral; not the worst software that the practice has ever used, but difficult to learn at first, and cannot be used for all in-hospital needs, auxiliary programs are needed for treatment sheets and imaging files. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Able to be integrated with other clinic software such as Instinct. Easily navigable patient records and labwork results. #### Cons Very confusing keystroke functions, very specific methods needed to input labwork, can only open 4 patient clipboards at a time, must manually transfer (via copy/paste) patients between department schedules. --- ### Amazing Support Team - Overall rating: 4/5 - Reviewer: Paige Z. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that there are multiple ways to do something. So what works for one person may be different for another. The Idexx support team is incredible and always easy to reach for support. #### Cons I feel like it has limited features. The boarding management is awful and hard for staff to utilize to its full potential #### Reasons for choosing Cornerstone Software The integration with all of our lab equipment --- ### Cornerstone - Overall rating: 4/5 - Reviewer: Cynthia C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had cornerstone cloud which became obsolete. We then had to switch to another web based software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked the flexibility of scheduling and attaching documents. It made it simple and linked to patient file you were currently on. #### Cons Inventory. Inventory turned into a nightmare. I am unsure if this was from our data being converted from another software program. --- ### Cornerstone, Adapt or Abandon Ship. - Overall rating: 3/5 - Reviewer: Erica B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good run! I learned a lot, I was frustrated a lot. Really, who uses TAB? I would have to print out a giant picture of the soda for new employees who were unfamiliar with the program. I can't say I miss the program and transitioning into a brand new PIMS isn't the most fun experience out there, but overall we are quite satisfied with letting Cornerstone go. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros In the nearly 10 years I used Cornerstone I found reporting and boarding/scheduling features to be the best aspect of the program. Newer PIMS could definitely learn a thing or two from those designs. #### Cons Invoice mistakes, server issues, and LONG wait times for customer service eventually led to us terminating out contract with IDEXX and moving over to a new PIMS. We needed something more reliable that didn't go offline when the power went out. Cornerstone is a massive program and for the price and what we utilized of it, the cost didn't work for us. Cloud based PIMS are the future. #### Reasons for choosing Cornerstone Software New owner was familiar with software. #### Reasons for switching to Cornerstone Software New owner elected to change to a new software. --- ### Frustrated - Overall rating: 2/5 - Reviewer: Glen J. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered While customer service such as help with software, learning, and hardware issues are really good. There seems to be constant need for these people, more so than there really should be is the application was better designed for the user. I had an opportunity to receive finical assistance to pay 50% of the training to learn Cornerstone software. I asked several times to get the proper paperwork and documents to accomplish this task. I had one month to get it done. Cornerstone sales continued to fail to get back with me and get what I needed. This cost me over $5,000. It seemed once they had my signatures on the contract they really no longer cared. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Customizable templates for medical records help to accomplish many tasks and streamline our work flow. Customer serves is quite good, we can generally get help quickly. The daily planner with several tabs of tasks helps to decrease chances of task left uncompleted and gives a picture of our day. Client communications capabilities are beneficial. #### Cons The user interface is not intuitive and has a very steep learning curve. Initial user experience is poor and frustrating. There are often way more steps than needed to accomplish a task. Many tasks I need to accomplish use work arounds which decreases effectiveness and efficiency, this also increase the chances of user errors, increases the learning curve for staff, this in turn leads to lost revenues and decreased customer satisfaction. While there are good automation features they lack the ability to truly make a great client information pipeline that is needed in today's veterinary industry. It is interesting that we call this a practice management software yet the features needed for a manager such as automated reports with graphs at specific time intervals to give a better overall picture of the practices health are nonexistent. The integrated Pet Health Network Pro does not truly allow the use of two practices with out the real possibility of confusing clients and lots of work arounds, they also do not have the ability to create custom templates for communication base on specific client and patient needs. #### Reasons for choosing Cornerstone Software The hope to better create custom client communications and management reports. Integration with reminders systems, and not having my practices data used for other purposes. #### Reasons for switching to Cornerstone Software Hoping for better customer service and the ability to better communicate, educate, and serve our clients #### Vendor response Hello Dr. Jensen, thanks very much for taking the time to share your feedback. While we appreciate the thumbs up for customer support, the daily planner and client communications, we want to help you and your team address those areas of concern right away. One of our expert Cornerstone trainers is going to reach out to help you and your staff ASAP, at no charge. Please let us know how that goes! Replied December 2020 --- ### We Moved On - Overall rating: 3/5 - Reviewer: Alex K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was fine, and we still run the server for access to records that did not migrate well to our current platform. That said, we haven't used the platform daily in almost two years and logging on intermittently I can still easily navigate through - innovation is still lacking. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Cornerstone was the primary PIMS platform we used from 2009 through 2020, so what we liked most about using the platform was its familiarity. In over a decade Cornerstone never went through such a massive, fundamental update that it ever felt new or refreshed. #### Cons Pretty much the same reason as above. Without any major updates to the platform aesthetically or functionally it felt like we were in a holding pattern while all these new cloud based platforms were getting off the ground. We are fans of innovation and Cornerstone seemed to lack this. #### Reasons for choosing Cornerstone Software It seemed more robust while also being more approachable to use. --- ### Cornerstone Reivew/Survey - Overall rating: 4/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From a support staff point of view, very good. From a practice management point of view, it can be difficult, especially if you join a practice years into owning the software and it was unorganized. Clean up can be difficult. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients. I like the help desk as they are easy to get a hold of and are very knowledgeable. I think it is easy to look up pets and clients and deal with financial transactions. PHNP is great too. #### Cons You need to make a new client file in order to make an appointment, although I know there are a few work around for this. You cannot inactivate a mass amount of clients at one time. You can email a mass amount of clients at one time. I wish you could eliminate service and inventory items instead of just inactivating them. I wish there was a better way to organize service and inventory item, so we can pull sales and revenue figure easier. It is hard to create these reports. I hate that once you have 4 files open on the patient clipboard, it make you close a few before you can continue working. I don't like that you cannot put cost of good on service items (labwork, etc.) #### Vendor response Hi Richard, thanks for taking the time to share such detailed feedback. We know how much you depend on Cornerstone, and we'd like to help you address some of the areas you cited; you'd mentioned finding the Customer and Technical Support team helpful, and we'd recommend starting there. Replied February 2019 --- ### Flexible software that is easy to learn and use. - Overall rating: 4/5 - Reviewer: Kelly C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a paperless practice utilizing many of the Idexx platforms and services, we are power users of Cornerstone. We have two practices within 15 miles of each other and we need to be able to access client records from either, or remotely. It's been a good solution for our practice. I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements. It really does offer robust options and flexibility for many practices to use the features that are a good fit for them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering. They provide continued improvements on the user interface and enhanced functionality. The learning center provides fantastic training resources for new hires and those needing a refresher. #### Cons New enhancements seem to take priority over improvement to known deficiencies, such as the functionality of the multi-location single database systems. I would like more options to capture data for reporting and analytics. You can gather most information, but need a good grasp of excel to manipulate and combine it. #### Vendor response Hi Kelly, thanks for the feedback regarding Cornerstone's flexibility, ease of use and diagnostic integration; we know how important all of those are at busy practices like yours. Same goes for multi-location/single database functionality. That's an ongoing area of high focus for us, and that includes making it easier to access the reporting and analytics you depend on. Replied February 2019 --- Showing 1 - 10 of 183 Reviews [See All Reviews](https://www.softwareadvice.com/veterinary/cornerstone-profile/reviews/) ## Cornerstone Software Popular Comparisons [DaySmart Vet vs Cornerstone Software](https://www.softwareadvice.com/compare/37099-cornerstone/vs/356421-DaySmart-Vet/)[Instinct Science vs Cornerstone Software](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/instinct-emr/)[Covetrus Pulse vs Cornerstone Software](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/evetpractice/)[Shepherd vs Cornerstone Software](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/shepherd/)[ezyVet vs Cornerstone Software](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/ezyvet/)[Digitail vs Cornerstone Software](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/digitail/)[Covetrus Avimark vs Cornerstone Software](https://www.softwareadvice.com/veterinary/avimark-profile/vs/cornerstone/)[PetDesk vs Cornerstone Software](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/petdesk/)[Covetrus Impromed vs Cornerstone Software](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/impromed-infinity/)[IDEXX Neo vs Cornerstone Software](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/idexx-neo/) [Compare All Alternatives](https://www.softwareadvice.com/veterinary/cornerstone-profile/alternatives/) ## See what companies are saying about Software Advice