Cornerstone Practice Management software


50 reviews(4.0/5)
50 reviews(4.0/5)

Cornerstone Practice Management created by IDEXX is a practice management solution designed for veterinarians. Key features include a health network, data backup and recovery, a payment portal, automatic reminders and client communication.

The Pet Health Network of Cornerstone provides appointment management, medical reminders, marketing campaigns, text messaging, automated surveys and mobile websites. It also allows facilities to send newsletters to customers with customizable content. Online pet pages provide access to pets' vaccination records, appointment details, prescription and more.

Cornerstone Practice Management also offers 24-hour customer support, free RACE-approved online training and regular software updates. Support includes email, phone, live chat and remote support.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000 , Windows 8 , Windows 10

50 Reviews of Cornerstone Practice Management

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    SO MANY WAYS TO GET TO WALMART!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).

    Cons

    The time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Idexx Laboratories, IDEXX

    August 2018

    Thanks for the feedback about Cornerstone. We hear you on training staff on the best way to find information. We¿ve got improvements coming in 2019 that will make finding key client and patient info faster and easier. Three suggestions for you in the meantime: 1) point new staff to the Cornerstone Core Functionality training on the IDEXX Learning Center, 2) recommend they use the handy F1 help feature, and 3) have them go to one of our live, local Cornerstone User Group sessions. There¿s no charge to attend! You can find an up-to-date listing of those at idexx.com/csusergroup. Thanks also for your suggestions about PTO accrual and reporting!

  • Beth from Cheatham County Animal Clinic

    Number of employees: 11-50 employees

    August 2018

    Our clinic has been a Cornerstone user for over 10 years. I find it very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reduced missed charges, more efficient-in every aspect from kennel to doctor to CSR, all the information we need is right in one place

    Pros

    I find myself saying it is idiot proof. My clinic is paper light, we use the whiteboard a lot- it has helped keep staff on task & has helped reduce the amount of missed charges greatly. We love the vet connect, as well. Everything is right in one place & we don't have papers & charts everywhere!

    Cons

    It is not as fast as I always want it to be, I don't have the patience to wait for the computer when I have things to do. I would like for a client email to print on their invoice. I would like to remove the option to pick a completed time when performing a task on the whiteboard.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tabitha from Tabitha Thompson DVM

    Number of employees: 1 employee

    July 2018

    Pretty good PM software but not the most elegant.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's pretty easy to navigate the software for basic tasks. There are many functions that are not used by most of the clinics I've worked in. Cornerstone can accommodate electronic medical records in a few different ways, depending on user preference. I like the feature of having tabs to view vax, rx, medical records, and diagnoses.

    Cons

    The electronic medical record options seem very "clunky." At least the way I've seen them used, they're either little more than some typing on a blank page, or a cumbersome bunch of data input boxes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from Animal medical center of healdsburg

    Number of employees: 2-10 employees

    May 2018

    I have been using cornerstone for 3 years now and it is so easy to navigate and very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The biggest benefit we get from this software is the ability to grow our practice and improve our inventory usage

    Pros

    What I like most about this software is that it is a very step by step system. If I have any questions about an icon that I am using, I just simply hit F1 and there are tutorial and other helpful information that is linked to the user manual for Cornerstone. I also appreciate the fact that other systems such as petdesk are able to communicate with one another. I have had the chance to train other staff members on Cornerstone and even teaching a new employee is easy. Managing inventory is something new our practice has included into our daily routine and now that is easy to do.

    Cons

    What I like least about cornerstone is that the inventory is at times difficult to navigate. On the flip side if I have an issue Cornerstone support is always so helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Idexx Laboratories, IDEXX

    May 2018

    Hi Jessica, thanks so much for your feedback, including the points about inventory. So glad to hear that Cornerstone is helping your practice grow!

  • Roy from Valley Animal Hospital

    April 2018

    Rating system does not address problems. 3 stars was generous. Not a small practice system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    able to email medical records for consults

    Pros

    Medical records are great for sending referral consultations. Phone support is great, but then again it should be for what I am paying them.

    Cons

    THIS is NOT any kind of accounting system. CS claimed "compatable with Quickbooks" Not even close. After CS. gif entries QB said I had 3x the income that my bank statement indicated. Everyone loves support. Yup they're all very friendly. When I ask them what the problem is, always get the same response "we don't know anything about QB". When I ask my QB consultant- the response is "garbage i-. garbage out". Then there is the blue circle of death. All peripheral computers are hard wired. We timed the blue spinning circle/"not responding" one day: 10 seconds here, 12 seconds there. Totaled 72 minutes. This is a 1 man practice. I'm sure the big guys can absorb this cost, but tough time justifying the wasted time and the additional cost my accountant included figuring out how to deal with the end-of year numbers. Would have been better off investing all that money in Bitcoin 2 years ago and cashing out last December. could been chillin' on an island instead of watching the blue circle of death go round and round and round and.....

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Idexx Laboratories, IDEXX

    April 2018

    Hi Dr. Hadden, really sorry you¿re experiencing those issues. One of our Cornerstone Customer and Technical Support team members is going to contact you to see how we can help. Thanks for bringing this to our attention!

  • Mel from Northwood Animal Hospital

    March 2018

    Great trainer, great product. We are still working out the kinks but so far it has been positive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is, for the most part, user friendly and custom to the vet world. I really like the lab integration-when it's functioning properly.

    Cons

    There are some glitches with reminders, lab issues, document issues, import issues and keyboard issues. Most of which have been solved but not without hours of support; others we are still working on on a very regular basis.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chad from Ohio Valley Animal Care Center

    March 2018

    We are a new clinic changing from an all paper system to computers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The functionality of the system is great. Customer service is outstanding. Cornerstone integrates very well with the Idexx lab systems. Xcharge is a great help getting everything easily into the system.

    Cons

    Issues with updates causing some down time. Some of the features are a couple of steps more than other systems I have used.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from East Central Veterinarians

    March 2018

    Powerful veterinary management software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cornerstone allows the user to generate a lot of different reports. There are also custom reports, so if you want to learn about your practice, there is a report for it. Each time I take a CS coarse I learn about a new feature. They updates are packed with great improvements, I am excited for each new release.

    Cons

    The way Cornerstone tracks multiple inventory items used for a single procedure is a little cumbersome.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ashley from Greener Pastures Veterinary Service

    Number of employees: 11-50 employees

    March 2018

    Easy to use and manage patient records

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    After receiving more training, it has become much easier to navigate around Cornerstone. It is convenient to the IDEXX labwork automatically upload.

    Cons

    Some medical notes take a long time to load or save. The shortcut buttons in the top toolbar don't open automatically for the patient currently reviewing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebecca from Southtown Veterinary Hospital

    Number of employees: 2-10 employees

    March 2018

    We are a new user (<3 mths) and are learning something new every day

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are just learning

    Pros

    Being a new user, we are most excited about what this program will be able to do for us as we continue to use it. So far we LOVE being able to e-mail records as well as being able to copy and paste into records. The customer service has also been wonderful. I really enjoy letting someone remote in and do the work.

    Cons

    One of the things this program doesn't have that our last one was, is the ability to have "hidden entries". We would like to have things in the patient record that we can see, but that we can hide on communications. We would also like to be able to see both (or all) owner names on the same screen

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tracy from Cascade Veterinary Clinic

    March 2018

    I use Cornerstone on a daily basis and really like its overall functionality and ease of use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functionality and ease of use are the top two pros for this software. The reports are great and the items that are configurable for our clinic really help customize the software for our use. Cornerstone is easy to use and intuitive. Having many ways to use the software is very helpful.

    Cons

    Overall Cornerstone has very good functionality. I would like a few wish list / self configurable items added as would be the case with any software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • katie from Left Hand Animal Hospital

    Number of employees: 11-50 employees

    March 2018

    Overall - a great program with a LOT of power!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It organizes our day and makes our universe better!

    Pros

    Ease of use (very intuitive) and the support folks are great! They can remote in and fix almost anything!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jean from Brighton Animal Clinic

    March 2018

    Cornerstone can do A LOT! Customer service is great, classes are fabulous

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Can do a lot, great reports, love whiteboard. Can control inventory, appointments, hospital and so much more from one system. Help hints and video clips are great for quick review or teaching. Customer support is awesome.

    Cons

    Is not the most user friendly and can be cumbersome to teach to new employees. Would love for it to be cloud based so doctors could chart from home.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    Excellent customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer support for Cornerstone is great & so helpful! Once you get past the initial learning phase, it's pretty east to navigate. Very quick & so much more helpful than the archaic software we were using before.

    Cons

    Can be a little confusing at first & the initial set up was a bit of a pain. Is sometimes slow if the software needs to update & this is problematic when you work in a busy practice & need to keep up to speed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from West Palm Animal Clinic

    January 2018

    We have been a fully integrated, paperless IDEXX user since 2012 and we love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Seemless integration with all our diagnostic and Lab equipment. Superb job in helping us manage our clients care, before, during and after their visits.

    Cons

    Would like a app for phone but we work around it by accessing it through ISL online. Support and staff is beyond excellent so is would say no worries

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Idexx Laboratories, IDEXX

    January 2018

    Michael, thanks for the feedback! We're interested in your request re the app; we'll be in touch to hear more about what you have in mind!

  • Katy from Pond Point Animal Hospital

    October 2017

    Comprehensive Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Secure, Reliable, Excellent Support, Customizable, once you understand what you can do, there is SO much you can do you practically forget and the rediscover and go back and do more. The more you figure out, the better you can run your office.

    Cons

    Difficult to fix errors, Expensive Customer Support, Difficult to organize searches the way I want, Must read/ask for help to achieve goals, ie- I want to do X with this software - LOTS of time invested in figuring it out, then doing it, worth it but not intuitive at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Susan from East Village Green Animal Hopital

    October 2017

    Support is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a full veterinary practice functioning software it can do about anything that you would need to run a veterinary practice. Every Idexx employee that I have spoken to or come in contact with is great, they are all pleasant and knowledgable

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • MaryBeth from Main Street Veterinary Hospital

    October 2017

    This is a computer system that can do it all. Medical record management, patient care, integration!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the fact that the software is easy to use and easy to train. It is fully integrated with their lab and digital radiography so that all medical records are complete. It's more reliable and exact than an employee. It's so intuitive that the error is taken out of human error! Cornerstone can give me the information I need to manage a business. There are hundreds of reports that can be generated for anything I might need, from financial to marketing, to medical information!
    Every update is made with the user in mind. They are constantly improving to keep us legal, help our patients and improve our bottom line.

    Cons

    What I like least is probably what makes it the best. You can get to the same place a dozen different ways. It can be confusing at times. But once trained, it's simple to navigate.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chris from The Animal Hospital of Collin County

    Number of employees: 11-50 employees

    August 2017

    Excellent, great support, easy to use after initial setup and staff training.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support from Idexx when I need it (and I need help often!).

    Pros

    The support Cornerstone offers has kept us as customers for all these years. They are easy to reach over the phone and has always been able to answer my questions (I have had a lot during the inventory setup and EMR transition), or get me to someone who can get them answered!

    Cons

    I would like the interface to be more touch screen friendly. We just upgraded the hospital to 8.6 (free upgrade) and it's a big step in the right direction. E-Mailing records, invoices, etc. is much better, however I would like the see the software become more touch screen friendly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jamie from Veterinarian

    June 2017

    Cornerstone keeps improving how we practice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Check-in process has the ability to print any documents needed for the appointment, so staff don't have to find handouts. In the exam rooms we can use the PVL to efficiently bill and write on medical notes during the appointment. The CVT's can then easily print anything needed to send home with the client because of the ease of creating in the client correspondence area. Behind the scenes cornerstone is capturing reminders opportunities that we previous designated so staff do not have to think about it. At check out we transfer from the PVL and add any OTC items to the invoices and check out the client. Love the vaccine tab that now tells us when important annual items were given. With multiple staff working with hospitalized pets the WB gives us information quickly when treatments were and what is come due.

    Cons

    I wish the reports had less clicks to build. Some click seem redundant. Wish we could arrange the check in sheet to what we feel is most important to show up on the 1st page. Patient alerts should NOT be printed on the last page.

    Review Source: Capterra
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