Cornerstone Software
About Cornerstone Software
Cornerstone Software Pricing
Simple subscription pricing. Flexible programs bundle apps and diagnostics for valuable savings.
Starting price:
$420.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Cornerstone Software
1 - 5 of 160 Reviews
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2018
SO MANY WAYS TO GET TO WALMART!
Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).
CONSThe time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.
Vendor Response
Thanks for the feedback about Cornerstone. We hear you on training staff on the best way to find information. We've got improvements coming in 2019 that will make finding key client and patient info faster and easier. Three suggestions for you in the meantime: 1) point new staff to the Cornerstone Core Functionality training on the IDEXX Learning Center, 2) recommend they use the handy F1 help feature, and 3) have them go to one of our live, local Cornerstone User Group sessions. There's no charge to attend! You can find an up-to-date listing of those at idexx.com/csusergroup. Thanks also for your suggestions about PTO accrual and reporting!
Replied February 2019
Emily
Veterinary, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Incredible Software To Manage Your Veterinary Practice To Success
My overall experience has been incredible. After working with many other softwares hands down I would pick Cornerstone over and over.
PROSCornerstone is so robust and has features that make managing your practice easy. The reporting capabilities are unlike any other practice management software on the market - sooo many options, easy to use. The inventory portion of the software is second to none - you can manage inventory seamlessly and right down to the last penny. I also like the lodging module as well. The improvements they continue to make to the software will continue to keep them at the top of their game.
CONSSince there are so many ways to get to the same outcome, training can be a challenge. The product is also on the more expensive side, but it is worth it. Support is sometimes hit-and-miss - there have been occasions when I call for help and end up figuring out what I need on my own and teaching the support. The amount of report options can be overwhelming if you are not familiar with them.
Vendor Response
Hi Emily, thanks so much for your feedback on Cornerstone, and for recommending it so strongly to others!
Replied July 2021
Glen
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2020
Frustrated
While customer service such as help with software, learning, and hardware issues are really good. There seems to be constant need for these people, more so than there really should be is the application was better designed for the user. I had an opportunity to receive finical assistance to pay 50% of the training to learn Cornerstone software. I asked several times to get the proper paperwork and documents to accomplish this task. I had one month to get it done. Cornerstone sales continued to fail to get back with me and get what I needed. This cost me over $5,000. It seemed once they had my signatures on the contract they really no longer cared.
PROSCustomizable templates for medical records help to accomplish many tasks and streamline our work flow. Customer serves is quite good, we can generally get help quickly. The daily planner with several tabs of tasks helps to decrease chances of task left uncompleted and gives a picture of our day. Client communications capabilities are beneficial.
CONSThe user interface is not intuitive and has a very steep learning curve. Initial user experience is poor and frustrating. There are often way more steps than needed to accomplish a task. Many tasks I need to accomplish use work arounds which decreases effectiveness and efficiency, this also increase the chances of user errors, increases the learning curve for staff, this in turn leads to lost revenues and decreased customer satisfaction. While there are good automation features they lack the ability to truly make a great client information pipeline that is needed in today's veterinary industry. It is interesting that we call this a practice management software yet the features needed for a manager such as automated reports with graphs at specific time intervals to give a better overall picture of the practices health are nonexistent. The integrated Pet Health Network Pro does not truly allow the use of two practices with out the real possibility of confusing clients and lots of work arounds, they also do not have the ability to create custom templates for communication base on specific client and patient needs.
Reason for choosing Cornerstone Software
The hope to better create custom client communications and management reports. Integration with reminders systems, and not having my practices data used for other purposes.
Reasons for switching to Cornerstone Software
Hoping for better customer service and the ability to better communicate, educate, and serve our clients
Vendor Response
Hello Dr. Jensen, thanks very much for taking the time to share your feedback. While we appreciate the thumbs up for customer support, the daily planner and client communications, we want to help you and your team address those areas of concern right away. One of our expert Cornerstone trainers is going to reach out to help you and your staff ASAP, at no charge. Please let us know how that goes!
Replied December 2020
Lauren
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
LOVE IDEXX!!!!
I wish the clinic I was at now could afford Cornerstone, I miss using it everyday. It made my life so much easier and more efficient
PROSCornerstone can look intimidating, especially those new to VetMed. But it’s actually a lot easier than it looks. There are so many useful features to the program. One thing that I love is the Patient Visit List and how only ONE person can access it at a time. If someone else tries it says that it’s being accessed. I love the ability to “finalize” a note, which means no one else can go in an change something. Believe it or not but people can twist your words around, and with that feature they can’t. You can always go in later and add additional information to the bottom of the note, but it says it’s an add on, when it was added and who added it. LOVE. Scheduling appointments is also a lot easier than it looks, and while scheduling the appointment you can see what the patient is due for. The color coding on things that are due, coming up due, and current is a life saver. I also love the convenience of how easy it is to access IDEXX labs from the software.
CONSHonestly nothing, I haven’t found a feature that I find unhelpful. There are so many of them, which can seem overbearing, but helpful.
Reasons for switching to Cornerstone Software
Changed clinics
Vendor Response
Hi Lauren, Cornerstone and IDEXX love you too! Thanks for the feedback and willingness to recommend Cornerstone to your colleagues! Hope we can work again together in the not-too-distant future.
Replied December 2020
Gretchen
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Our practice runs smoothly with Cornerstone. Everything is at our fingertips and so easy to use.
I could go on and on. It makes my life so much easier as the office manager. As I said in the review from making and confirming appointments, to controlling inventory, managing the Petly Wellness Plans, compliance of clients using medications to include heartworm and flea preventions, to vaccines, to spay and neuters. Even using the callback lists daily to check on our patients, e have built such trust in our clients that we truly care about our patients. It is extremely easy to close our the end of day with the software and print reports to see how we are doing as a practice. I have used Cornerstone since 2006 and have experienced it grow and evolve in to the premium management software that it is today. It is always improving and the IDEXX team listens to what the practice owners need and want. They make it happen! Thank you.
PROSIntegration of Petly Wellness Plans in the patient's CS file. This is awesome being able to see what plan they have and what items they have used and have remaining. Inventory control keeps us on track. It lets us know when to order items and even where we order them from. We can prevent overstocking and running out of things. Automatic reminders and appointment confirmations are truly a timesaver. Processing payments through Cornerstone for credit cards and even excessing CareCredit are so quick that it minimizes our client's wait time at check out. And now being able to see vaccine history of each patient all under one tab is awesome. Printing vaccine certificates couldn't be easier. The whiteboard is great so everyone knows at a glance from any terminal why a pet is in the hospital and what is being done for them. Cornerstone has certainly changed over the years!
CONSWe haven't had much success using the boarding module to fit our needs and the way we reserve boarding space for our pets, because you can't schedule 2 pets for the same cage on the same day if one is leaving in the morning and the other is coming in the afternoon. We need to play with it more I guess.
Vendor Response
Hi Gretchen, thanks for letting us know how Cornerstone is making life easier for you and your team. That's why we do what we do!
Replied February 2019