We're fairly new -- were previously with Vetter which changed to DaySmart. We used Vetter for around 4 years and at a prior clinic. So far, we've been happy with DaySmart.

It is very easy to use and logical for beginners and "veterans" alike

Wishing there were some more integration options

Very positive and overall above satisfactory experience.

Very easy-to-use and intuitive program that is fantastic for mobile/solo vets, and could easily accommodate whole hospitals!

I did enjoy the tiered pricing structure for smaller businesses (fewer than 100 clients), so I was sad to see that go.

Daysmart would be wonderful if it worked in all the areas we need. It doesn't and we don't know why. Sad, because if it did work it would be an amazing program.

Online access, no hardware to manage on our end except the tablet or laptop or phone.

Not phone friendly at all, reminders by text are a huge fail and daysmart says we have to report each error for any correction to this problem, we don't have time to do this. Statement amounts don't match invoice totals for the period selected in some cases. Again each error must be reported and that's something we don't have time to do. It will be easier for us to find another solution more reliable. Invoices are redundant, not necessary and cause problems. Inventory numbers are not accurate and no matter how hard we try they end up off for reasons that we don't understand. This may not be a problem with the software as much as a a lack of understanding on our part as the user with inventory numbers being off. However, if it is too difficult to understand then maybe a simpler solution is the answer.

Best customer service on the market! We’re extremely pleased and we’ve had a great experience with the reps. When we started, reps helped us by adding in every large animal and breed we needed. He literally “boiled the ocean” and helped us add in a significant number of breeds. A lot of folks just assume cow but we needed all the different types of cows. This is just one instance where Vetter surpassed our expectations and we know they are there for us!

We were looking for a POS for a mid-size vet practice with large animals. We needed medical records and a system that would download line item detail into Quickbooks so that we could stop doing double entry. We love that Vetter allows for MWI and Abaxis integration. We are looking forward to growing into the software and utilizing all the features that it offers. We firmly believe this will help grow and organize our practice!

Sometimes, maybe once a week, an invoice doesn’t download correctly. But it’s usually pretty easy to figure out which invoice is the culprit by looking at the billing section and comparing payment received.

The support and integration process was amazing. The online and direct support we received while migrating our database, establishing our inventory and pricing, developing reminder protocols and systems was prompt and accurate. Overall this software platform allows us to maximise our day to day efficiency while enhancing our patient care and client experience.

The functionality of this software is brilliant. So many of the other veterinary PMS platforms we trialled were complicated and difficult to navigate. With DaySmart Vet we can have a new Team member able to use this software efficiently with a 90 minute training video specific to our business.

The time zone difference between support in USA and Australia is at times frustrating but the quality and dedication of the support far outweighs any inconvenience.