Overall I love Day Smart and will continue to use it as my main and only software for records and appointments.

I love the ease of access and everything is straightforward and easy to edit. I love the auto-save features when writing records and the ease of scheduling. I also like that I dont have to use all features of the platform for it to function well.

I wish there were a better way to book two patients for the same client for the same appointment. I also wish that two-way texting was an automatic feature and that it was added to the monthly cost at a lower amount. Currently, the add-on feature is as expensive as the monthly fee, so you are paying twice. Support can take some time to get back to you but they do provide good feedback and instructions on inquires. I wish there was an integration with Square invoicing for records and I hope they start billing in Canadian dollars to the Canadian users.

It’s been great, I wish customer service was more available especially in the beginning. Sometimes I was on hold for 15 plus minutes which is difficult when we had a problem that we needed addressed right away. But the software itself is well deigned and easy to use . My staff and I picked it up quickly compared to the last system we used.

The ease of use compared to our last system. Everything seems logical so it was much faster to learn and set up

The prescription print is very limited and very small. Difficult to read for senior eyes.

Daysmart would be wonderful if it worked in all the areas we need. It doesn't and we don't know why. Sad, because if it did work it would be an amazing program.

Online access, no hardware to manage on our end except the tablet or laptop or phone.

Not phone friendly at all, reminders by text are a huge fail and daysmart says we have to report each error for any correction to this problem, we don't have time to do this. Statement amounts don't match invoice totals for the period selected in some cases. Again each error must be reported and that's something we don't have time to do. It will be easier for us to find another solution more reliable. Invoices are redundant, not necessary and cause problems. Inventory numbers are not accurate and no matter how hard we try they end up off for reasons that we don't understand. This may not be a problem with the software as much as a a lack of understanding on our part as the user with inventory numbers being off. However, if it is too difficult to understand then maybe a simpler solution is the answer.

We're fairly new -- were previously with Vetter which changed to DaySmart. We used Vetter for around 4 years and at a prior clinic. So far, we've been happy with DaySmart.

It is very easy to use and logical for beginners and "veterans" alike

Wishing there were some more integration options

Very positive and overall above satisfactory experience.

Very easy-to-use and intuitive program that is fantastic for mobile/solo vets, and could easily accommodate whole hospitals!

I did enjoy the tiered pricing structure for smaller businesses (fewer than 100 clients), so I was sad to see that go.

It is a cloud based software and we were looking to not have an internal server

The financial data, reminders and inventory management are horrid

Best customer service on the market! We’re extremely pleased and we’ve had a great experience with the reps. When we started, reps helped us by adding in every large animal and breed we needed. He literally “boiled the ocean” and helped us add in a significant number of breeds. A lot of folks just assume cow but we needed all the different types of cows. This is just one instance where Vetter surpassed our expectations and we know they are there for us!

We were looking for a POS for a mid-size vet practice with large animals. We needed medical records and a system that would download line item detail into Quickbooks so that we could stop doing double entry. We love that Vetter allows for MWI and Abaxis integration. We are looking forward to growing into the software and utilizing all the features that it offers. We firmly believe this will help grow and organize our practice!

Sometimes, maybe once a week, an invoice doesn’t download correctly. But it’s usually pretty easy to figure out which invoice is the culprit by looking at the billing section and comparing payment received.

The customer service is fantastic, they are always looking for ways to improve the system and add additional features

Billing can be a bit complicated at first

The support and integration process was amazing. The online and direct support we received while migrating our database, establishing our inventory and pricing, developing reminder protocols and systems was prompt and accurate. Overall this software platform allows us to maximise our day to day efficiency while enhancing our patient care and client experience.

The functionality of this software is brilliant. So many of the other veterinary PMS platforms we trialled were complicated and difficult to navigate. With DaySmart Vet we can have a new Team member able to use this software efficiently with a 90 minute training video specific to our business.

The time zone difference between support in USA and Australia is at times frustrating but the quality and dedication of the support far outweighs any inconvenience.

Product is so easy to use that new employees are making appointments within their first shift of using it.

Reports. There are so many reports that are important to a veterinarian that is right there in the data. However, Daysmart Vet can't produce, or many times, offer the report. For instance, it would be great to know how long the average pancreatitis case stays in the hospital. That information can also tell how the animal was treated during its stay. I might find that the shorter stays get a certain treatment that helps more than the cases being treated differently. Unfortunately, Daysmart can't produce a diagnosis report for a certain diagnosis, during a certain date range. Right now, Daysmart can't even produce a diagnosis report at all.

We started the service when it was called Vetter, and when we were comparing it with many other programs, we realized that it was developed properly to be used by veterinarians and not just made by coders that don’t really understand our daily flow and our needs as veterinarians. We have always been very pleased and treated very well by customer service, and the original Owner of Vetter. The transition to DaySmart was smooth without any hiccups.

Intuitive, easy for staff to learn, smart, always being updated, modern, integrated with many different services, easy to get help, well priced for all the things that we can do with it, I was improving.

A few features here in there that seem awkward, but that software developers are always keen to work on. We try to give feedback and ask questions when we have time, and we never have any problems.

overall the program works and is sufficient but there needs to be better training and follow up

cloud based, so can access records everywhere

the support who never have answers and rarely get back to me when i have an issue and the reports, i want more reports and searches available, i would also like somethings more customizable.

DaySmart is a simple yet modern cloud based veterinary software. VERY easy to use! No unnecessary options, extra steps or complicated procedures. Inventory tracking and easy payment processing integration is very helpful in our busy hospital. Help desk chat option is also a great addition.

I would like to be able to do the returns to the credit card on the same day without the card present. Help desk is very helpful, yet there isn't always an agent available and I don't usually have time for a phone consult (as an admin manager I help out up front a lot).

So far pretty good, we are learning more everyday

It has lots of features that make it easier to stay connected with clientsI like that you can open different windows in Day Smart without being logged out of first window

I wish that you could put a summary tag for each of the invoices . So when a client askes when the last time their horse was injected we would not need to go through every invoice/SOAP note to find it.

It is commonplace for after-the-sale service to diminish, but not so with Vetter. After using Vetter for many years, I wanted to share with others considering a PMS that this company remains solid across the board. From it's stellar customer care to the continuous upgrades based on user input, Vetter is truly a partner in your business. And of course there is their easy and intuitive interface, the ability to fully customize the software to your practice, and the continually growing list of integrations and features. Even though this PMS is robust in its features and ease of use, those factors take a back seat to the responsive tech support and customer service - this is truly their magic sauce and it has never once faltered after all these years of use despite their incredible growth. Thank you, Vetter, you continue to remain amazing!

The fact that you cannot search your patient database by disease, but, this feature is soon to be released which goes to show once again how Vetter responds and moves upon user feedback to provide an improved experience.

I've worked with worse - CORNERSTONE, INTRAVET

*all you need is a internet access to use it

IT STOPS WORKING DURING OPERATING HOURS THUS STOPPING YOUR OPERATION "DEAD IN THE WATER". HOW DO YOU EXPECT CLIENTS TO UNDERSTAND WHEN YOU SAY, WE CAN'T GET THEM AN Rx, OR CHECK THEM OUT, OR SEE THE APPOINTMENT SCHEDULE FOR WHAT IS ON THE WAY. THIS HAPPENS EVERY 8-12 wks. *google cloud print is an issue *if you open a page of history on a patient, then go to a record on that page and open the record, you can't go back. I mean once done with the record and you want to continue searching chronologically on that page, the system takes you back automatically to page 1. Imagine a patient with 13 pages of history... *having vetter's 3rd party send out reminders is too expensive *having vetter's 3rd part send/recieve text messages is too expensive *reports are VERY limiting. Example, you can't find the average weight of your canine patients.

We can keep track of uses on invoices so we can get proper payment for inventory on hand. I like the ease of creating and closing invoices. Keeping track of inventory is some what better, still depends on entering and use. Still learning about the uses in the inventory and how to set up the item.

It is relatively easy to use. If you need assistance their help team is amazing. There are several ways to access different screens like billing and payments, etc.

Sometimes things are not clear and are confusing but the help team can walk you through these times of misunderstanding. I have come across different changes and needed helpeither accessing or learning to utilize the change.

Cost effective software that organizes our medical records in an easily accessible way. I only work part time so the cloud based software allows me to interpret results from home if needed.

I enjoy the easy to use formatting of Vetter. It contains most of the basic functions that I need to run our dog sanctuary medical department efficiently. I am complimented on a regular basis regarding the detail and organization of our records. Tech support is very helpful.

I dislike a few of the features (such as a repeat appointment feature of "every month" schedules a repeat appointment for the next month on the same numerical day vs. four weeks from the date on the same day of the week). I wish there were a few other modifications to entering charges/records that prevented human error (i.e. requiring certain fields or being able to connect different records to a reminder field)

Cloud based software allows immediate multiuser feedback, even with staff working remotely or on the road.

I’d like the option to apply the same treatment/vaccines/services to multiple patients at a time.

Accessibility from anywhere with an internet connection, I don't need to worry about security and backups, reports functions are excellent, tech support is fast, efficient, responsive and effective. This product suits my needs perfectly, at a reasonable price point. Very happy to recommend it!!

After using more complex software products like Cornerstone, Vetter is a breath of fresh air. Capable of everything I need it for, without getting lost in a forest of detail and complexity. LOVE the fact I have access to it from anywhere, as long as I have an internet connection. I can dictate medical records using my iPHONE, check reports, review files on the fly. Being a mobile service, it is just what I need.

As it is a web-based program, there are times few and far between that the system may go down temporarily.

The transition to Vetter Software was difficult at first, as we loved our previous software, but once you get the hang of it, it is very intuitive and easy to use. A necessary change to a cloud-based software in an increasingly paperless business. Cloud base software is easily accessible anywhere. Easy client communication. Tech support/customer service tries their best to keep up with bugs and enhancement requests. No more daily back-ups. Easy lab and xray integration. Printing from any computer. Can customize to clinic needs.

New features and updates seem to take priority over existing issues. Cash receipts (billing issue). Bugs here and there. Usage dependent on internet speed/access.

Mobile use of a digitalized records system, it saves time in making invoices and medical records, we don't need to worry about making backups to save our records in the incidence of a fire or flood...

We like that we can access it on our smartphones whenever and wherever we need it. We also like that we can run reports off of it, to use for paying PST, looking at our business' growth, etc. I also LOVE the amazing customer support, I've been blown away by the incredible service so far.

I dislike that it is not integrated with google calendar. I dislike that it is interfaced with only American veterinary supply companies/labs and not the ones that we use in Canada, because we can't tap into many of vetter's best features.

Ability to use it on the road with my mobile practice.

I appreciate the ease of use and incredible support. The best part for me is that I can access the software when I'm on the road. I can write up my records when I finish the appointment so everything is fresh in my mind. Most "in-house" software allows this, but Vetter allows me to do it from anywhere in my practice area. Because it's active on my iPad at all times, if I get a phone call from a client, I can view all of the information immediately, again, no matter where I'm at. I also appreciate the attentive support. They can always solve the problem within a short period of time. Upgrades are often based on input from users, so they tend to be helpful. Great product.

No professional software is perfect, but for my practice, it applies 98% of the time. I would like an easier way to track mileage (have to use inventory to track it now). Would like to be able to design my own letters and be able to email them from within the program without a charge.

Vetter keeps are hospital running smoothly from the scheduler to the SOAP notes, creating bundles and easy check-out. It is an all-in-one package that is great software!

Vetter's cloud-base software is Easy to use, multi-functional and accessible from any device in any location. Love the fact that we don't need a server or have to purchase expensive software. Accepting payments is easy with their integrated payment processing and we don't need fancy terminals to do it! Great customer service and reasonably priced fees.

Occasional bugs and glitches. Inventory management needs some improvement with the adjustments.

Cloud based: makes it easy to utilize anywhere there is a signal. Customer Community Page: a wealth of knowledge, instruction, webinars, topics easily searched by name relevance Affordable for any size practice, Customizable to your unique needs

Being mobile, we often find that the physical address and the mailing address are different. I would love to be able to see physical address when out on route without having to opt into the notes. Much like the billing address verses the physical address. Although, you can make your notes pop-up to provide the physical location.