IDEXX Neo Software


 

IDEXX Neo is a cloud-based veterinary practice management suite used by animal hospitals and veterinary clinics. Key features include appointment management, invoice creation and payment processing.

Users can define custom tasks and assign duties to employees on an activity dashboard. The dashboard can be configured for individual employees and can display task details, due dates and more.

IDEXX Neo enables users to customize forms and certificates using company logos and branded letterheads. Clinicians can use pre-defined procedure templates to store pet details, owners’ credit card information and previous medical records.

IDEXX Neo provides a learning manual and help desk chat. Additional online training and phone support are also available for purchase. IDEXX Neo offers a free trial and is available on a per month subscription basis.

 

IDEXX Neo - Appointments
 
  • IDEXX Neo - Appointments
    Appointments
  • IDEXX Neo - Billing
    Billing
  • IDEXX Neo - New consultation
    New consultation
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

30 Reviews of IDEXX Neo

Showing 1-20 of 30

 

Start your review of IDEXX Neo

Click to start
https://www.softwareadvice.com/veterinary/idexx-neo-review/

Trevor from Lake Shore Pet Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Much more affordable than having to purchase a software and manage hardware/server.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Affordable PMS

Pros

Don't have to own a server and manage updates yourself; easy to learn and to use. Syncrhonizes with Idexx labs.

Cons

Still under development, but features are being added all the time; not able to sync with third party applications yet.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hi Dr. Ashley, thank you for the review. We understand your practice needs access to a wide-variety of technologies, and we have good news: IDEXX has a new service that will allow third party applications to easily integrate with your Neo software. Stay tuned for details and timing!

 

Jessica from Todd County Animal Clinic

May 2018

May 2018

Really good program, with new updates all the time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Easy to learn
-Customer service is off the charts amazing
-Neo made the transition very easy and fast
-You can access the program from anywhere
-Quickly update inventory stock
-Call back system is easy to use and has improved patient care
-Easy to customize to any practices needs
-Easy to see previous treatments while in curent consultation
-Automatically uploads idexx lab results

Cons

-No minimum price available
-Not optimized for mobile (cell phone/ tablet/ ect.)
-Statements not itemized
-Controlled drug log is not very detailed

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you for the feedback Jessica. Glad to hear that you are enjoying the new updates - we have many more coming. And you are right about our customer service representatives, they rock! Neo is mobile friendly but we completely understand that is different than being mobile optimized. The good news is that our team has made this a priority and is already exploring the best ways to introduce mobile optimization.

 

Jessika from Community Animal Hospital

May 2018

May 2018

This software has allowed me to access records anytime I need, whether in or out of the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's compatible with diagnostic machines and easy to access. I am teaching the vet and hoping that we can go paperless now. That's something I could never do with our older system Avimark.

Pros

- Easy to use. If I don't know how to do something, it's easy to figure it out.
- It's visually appealing
- Color coding so I know who is coming and when
- The daily schedule shows everything to expect through out the day
- Business snapshot is AMAZING

Cons

That reminders can only be sent by email. Our office works mostly with an older community and does not have a lot of email addressed. It'd be great if the software generate printable reminders that I could mail.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hi Jessika, thank you for the review! Regarding the reminders, have you looked at idexxreminderservice.com? This service is compatible with Neo and allows you to easily send medical reminders as well as marketing and promotional postcards. Plus, no subscription or minimum orders!

 

Thomas from Rochester Veterinary Clinic

May 2018

May 2018

Generally Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee.

Cons

Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hello Thomas, thank you for the review! Please report any bugs you encounter and let us know how we can improve the linking instructions. Our development team is working hard to continuously enhance the product and address all user submitted request. With many more product enhancements and new feature releases on the way, we hope to move your opinion from Good to Great!

 

Rachel from Petvacx Animal Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Neo is basic, but improving daily. It is very responsive to customer input. Good customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need.

Pros

The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Cons

Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hi Rachel, thank you for the review and for submitting enhancement requests! As you mentioned we are continuously making updates and we prioritize based on user feedback and requests. Please share more details about your experience with the consultation notes and forms. We want to make these as easy as possible for you! Have you tried using our Procedure Templates to preconfigure the format of your medical notes? This would allow you to insert your notes template with the push of a button.

 

Frances from Durham Valley Vets

May 2018

May 2018

The whole staff loves the cloud based software and it's ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can see your schedule/appointments at a glance, and with a click of the mouse get all the information needed for any client/pet. Scheduling is simple and updated immediately.
They are always updating functionality and features to the cloud based software.

Cons

There isn't anything I don't like about Neo. The only problem is if your internet goes down, but you can always use your smartphone to access Neo and get the job done.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you for the kind words Frances! Ease of use is very important to us and we are glad to hear that you and the whole staff are having a great experience using Neo.

 

Hans from Love Freeway Animal Hospital, PC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history.

Pros

Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software.

Cons

If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer.

 

Jonathan from Milford Animal Hospital

May 2018

May 2018

Very pleased with this software overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Online storage and access, flexibility for most things. Ease of use.

Pros

I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo.

Cons

Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Hi Jonathan, glad you are pleased! We understand how critical it is to have a smooth transition when changing practice management software, so we have put a lot of focus on the conversion process. We agree that record keeping templates could use additional functionality and that reporting could be more robust. Both of these areas have been identified as good opportunities for enhancements.

 

Shawn from Harvard Veterinary Clinic

May 2018

May 2018

Our business went live on Neo in November of 2017. It has been an eye opener.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All that i mentioned in the review.

Pros

The software is very intuitive and easily navigated for even the most anxious and novice users. The charge recapture is a complete bonus. Record safety and access is also huge. At another location we use a server based system. The problems of the cost of maintaining a server and the risks of crashes, viruses, and other maintenance issues are gone . After crashes at our other location this is certainly peace of mind. The customer support has been amazing. The whole experience has been positive. It has allowed a much higher level of medicine to be practiced. The improvements in the business aspects of the practice are stellar as well. I highly recommend Neo if you are looking for a cloud based solution, or for that matter, any practice management solution.

Cons

There are small issues that we encountered but these were mainly due to our clinic learning the ropes in a new system. The system has performed beyond expectations. The only issue that I personally have is that there are not more forms included in the initial start up, leaving one to have to create your own. It is not readily compatible with uploading Word or other forms of documents either so that makes things a bit more tedious. Once you are there it is done with for good which is awesome, but it could be made easier in my estimation.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you very much for the positive review Shawn. We are happy to hear that Neo has performed beyond your expectations!

 

Dennis from Willowbrook Veterinary Hospital

May 2018

May 2018

from conversion to installation to training and support, we have been impressed overall with Neo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to transition from paper to paperless records using Neo

Pros

With a very intuitive UI, Neo is super easy to learn and use. If you can place an order on amazon, you can master Neo is just a few days. Embedded help & tutorial features are very helpful, and tech support is quick to respond. Integration with Idexx's reference lab is nice, but not perfect.

Cons

Neo's financial reporting is clunky at best. While they are constantly updating the softaware, I have yet to see any meaningful upgrades to the reporting functionality. An exported csv file may be preferable for some, but sometimes I just want a simple table to pop up on my screen! There's also poor management of multiple users working on same patient -so it can be easy to over-write someone else's notes.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: June 2018

June 2018

 

Thank you, Dennis! We agree that actionable on-screen reports are the right way to go and have already started taking steps in that direction. You will also be happy to know that the next feature release will include new functionality that alerts you when multiple users have made changes to a medical record.

 

Michael from 4Paws Mobile Veterinary Services

April 2018

April 2018

Exceptionally easy to start up and convert your practice to an accessible anywhere record system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ability to roll seamlessly from different aspects of the records. Invoices, vaccine records, and notes are all right where you need them. I don't use the inventory control function. Just don't have time as a solo Veterinarian to load in everything. BUT I do use the Product section to constantly monitor pricing.

Cons

I think the standard form templates need some tune up. I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: April 2018

April 2018

 

Hi Dr. Sterns, thank you for the kind words and appreciate your feedback on the templates!

 

Joshua from North Scottsdale Animal Hospital

April 2018

April 2018

Neo provides a great user-friendly platform. We have been using it since October of 2016.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Since Neo is a cloud based program, it is constantly being updated by the development team. Support is just a live chat away, and if Neo doesn't currently offer the feature you are looking for they will put in an enhancement request to try and put it in a future update. The text message functionality is great, and such an easy way to communicate with clients. As the person who was in charge of implementation and customization, I can say that initial setup was a breeze and we had very little issues. If using IDEXX Laboratory Services, the integration is incredible and works great. I would never even think to go back to a software where lab requisitions had to be done manually. Being a cloud based system, everything is backed up all the time. There have been cases where I have accidentally deleted things, and the development team has been able to restore it for me which was great.

Cons

While Neo is constantly updated, there are still major features that the support team still hasn't added. The support team is often not knowledgable about a question asked, and if the question is asked to multiple support staff members often different answers are obtained. Being a cloud based system, if the "cloud servers" have an issue or go offline, you will not be able to access Neo. This is happened a handful of times since we have had Neo. Reporting can be confusing, and it seems support staff doesn't know which reports to use when. I also own two different practices, and while on the outside it looks like Neo has multi-branch functionality, it doesn't and we have to use two different accounts. The automated reminder system does not have the ability to check for appointments that are already scheduled, so we constantly have clients telling us there appointments are already scheduled. And there is no automated appointment reminder program, it must be done manually. Other than those thinsg we actually really like Neo, and switching from an old version of Intravet was a breath of fresh air.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: April 2018

April 2018

 

Thank you, Dr. Sosnow! Very happy to hear about your easy setup and installation experience. Transitioning software can be a big deal and we strive to make this a seamless and positive process. We also appreciate the detailed feedback you have provided, with many new features and product releases coming soon, we hope to address all your concerns as soon as possible.

 

Jenny from Tucker Creek Vet

April 2018

April 2018

We have been very pleased with Idexx Neo!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about Idexx Neo is the web-based/cloud-based system. Having the ability to access our veterinary software from anywhere at any time including a mobile device is incredibly convenient. The lack of a need for an onsite server and the cost included in the purchasing and maintenance of a server is wonderful.

Cons

Neo is still new and is lacking some functionality that older, more established software systems possess, but the Neo team is constantly making improvements and updates are applied on a monthly basis. I feel confident that within another year, most of our main requests/needs will have been addressed.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: April 2018

April 2018

 

Thank you Jenny, glad you are pleased! More features are coming soon and we have product updates scheduled to release every other week. Many of which are thanks to feedback and requests from users like you - please keep the feedback coming!

 

W. Thomas from First Coast Veterinary Specialists
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Rudimentary, weak platform to run a high end tech practice much less an ER/Specialty practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Integration with IDEXX products

Pros

I like IDEXX and really tried to make this program work. It is a word based platform but riddled with bugs, inconsistencies and challenges. I like the integration with IDEXX DR and IDEXX labs.

Cons

1) Many staff support, not all, are weakly knowledgeable about the product.
2) "We will put in a ticket for that" should mean "don't hold your breath for a solution to your issue."
3) Weak and inconsistent.
4) Lack of ease with which to work.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: April 2018

April 2018

 

Hello Dr. McNicholas, we understand that a specialty practice like yours has additional needs and we are committed to meeting and exceeding them. We had a great conversation with your Practice Manager earlier this month and many of your requests will be satisfied this year! Thank you for your decision to continue using Neo and we look forward to partnering more with your practice in the future.

 

Gianna from Heartland Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

A disappointing experience with a software that had a lot of potential.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NEO provides the benefit of being Cloud based, meaning that it can be accessed by any device with internet, WiFi, or data plan.

Pros

The software is cloud based, making it accessible from any computer. The program itself is very simplified, making it easy to learn and use.

Cons

The software was over simplified. I can see how this program would be great for a small practice with one doctor and limited staff, but for a busy practice, it created more problems than it was worth. One of the worst features was that only one person could enter information in a consultation at one time. This wouldn't be as big of an issue if the program only allowed one person into the consultation at a time. Instead, multiple people can get into the consultation, but only one person's entries are saved, completely erasing the other's without warning.
The inventory system is a mess. It is nearly impossible to truly track products coming into and out of the building. Once again, this is more difficult on a busier practice that has a lot of inventory.
There is no payment system integrated with the software, meaning that payment must be taken with a separate program, leaving room for errors when entering payment.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: April 2018

April 2018

 

Hi Gianna, we appreciate your honest feedback. While Neo offers a simple user interface, there is a very powerful and complex software operating behind the scenes. Our hope is to shield you from that complexity by providing workflows that simplify your everyday tasks. Thanks to feedback from you and others, both multi-user editing and integrated payment processing functionality have been prioritized and solutions for each will be available soon!

 

Heather from Citrus Park Animal, Avian and Exotics Hospital

January 2018

January 2018

A very hectic adjustment period.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can access it from anywhere, I like that I don't have to maintain a server. This last sentence is because

Cons

I dislike the lack of reporting capability, I dislike how many steps everything takes from invoicing to creating forms. I dislike the lookup feature, no rhyme or reason to what it shows, I'm seeing products sold 15 years ago, not in chronological or alphabetical order. I am very sure whoever developed this never had to take care of paying taxes, tracking sales and just overall data recovery from this system is beyond frustrating.

Review Source: Capterra
 

Lindsay from Heartland Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

This program is very very basic. It is not at all functional for advanced and busy clinics.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

It is cloud based and can be accessed anywhere. That was really the only major "pro" for this program.

Cons

We switched to this program because it was cloud based. We had previously been with Avimark for the previous 15 years. We quickly found that NEO failed in many, many areas. We are a very busy and progressive clinic and we felt as if this program put is back into the dark ages. It limited us in so many ways compared efficiency of Avimark. We now just switched to a new system again. We didnt even last a year with Neo.

Review Source: Capterra
 

Jessica from Forestdale Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Neo is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Idexx Neo since it first became available in the United States. I have loved the easy use and the ease of access to customer support. I have trained several employees that were afraid of computer on the Neo program and all of them have caught on quickly and love using the program!!

Pros

Ease of use

Cons

The reporting system has a lot of bugs that need to be worked out and easier to find.

Review Source: Capterra
 

Tanya from Veterinary Center at Turnberry

January 2017

January 2017

Veterinary Center at Turnberry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a brand new start-up a veterinary clinic that has been using Idexx Neo for our Hospital management software since June 2016. Overall we are very happy with the service and glad we went with Neo.

Positives-
* Can access medical notes from any internet available device anywhere.
* Navigates well and it is obvious veterinarians' input was used to develop software
* Easy to add templates
* Overall user-friendly set up easy to learn
* Great business tools and screens to monitor financial aspect of hospital
* Updates are automatic and no additional charge
* Medical notes are backed up every few seconds so you do not lose your work
* Damage to computers/clinic does not destroy medical notes - they are safe in the cloud
* Helps reduce start-up costs
* Affordable monthly payment
* Great integration with Idexx blood machines and radiology systems
* Unlimited data storage without a server in your clinic
* Power outage does not affect access as long as you have battery run devices like your smartphone.
* Idexx neo customer support has always been polite and helpful trying the best they can to resolve problems.
* Can use any computers you want- mac or PC. We use ipads in rooms .which have been convenient and efficient.
* We are 99% paperless.

Negatives-
* Still very new product so there have been some kinks to work out but they have all been minor and Idexx has been quick to address problems.
* Most of the instruction on how to use is through the program with help aids, no one comes out to show you.
* Can not scan papers into the record- need to use alternative program or store on hand in clinic.


Review Source: Capterra
 

Donna from Main Street Veterinary Clinic

January 2017

January 2017

Using Neo in Virginia

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Neo since February 2016. Our former system was Cornerstone. Neo is very user friendly and easy to learn. The initial set up and data migration went very well. The updates are in tune with requests we have made. I would highly recommend it to any veterinary practice. We have never been sorry that we switched to Neo. It is a great system.

Review Source: Capterra