IDEXX Neo is a cloud-based veterinary practice management suite used by animal hospitals and veterinary clinics. Key features include appointment management, invoice creation and payment processing.

Users can define custom tasks and assign duties to employees on an activity dashboard. The dashboard can be configured for individual employees and can display task details, due dates and more.

IDEXX Neo enables users to customize forms and certificates using company logos and branded letterheads. Clinicians can use pre-defined procedure templates to store pet details, owners’ credit card information and previous medical records.

IDEXX Neo provides a learning manual and help desk chat. Additional online training and phone support are also available for purchase. IDEXX Neo offers a free trial and is available on a per month subscription basis.

Appointments
Appointments

Appointments

Billing

Billing

New consultation

New consultation

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10



42 Reviews of IDEXX Neo

Overall rating

4.0 / 5 stars

Write a review

Showing 1 - 20 of 42 reviews

Start your review of IDEXX Neo

Write a review

Molly from Chicago Dr Vet Clinic

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Quite helpful

Works great and very user friendly.

Pros

User friendly. Very helpful with staff each day

Cons

Nothing I can truly think of. Takes a while to load at times.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

November 2018

Hi Dr. Wiersema, thanks for the compliments about Neo, we¿re glad to hear that it¿s helping your staff every day. Regarding load times, we do proactively monitor Neo¿s performance and use that information to target areas needing improvement. But please reach out to support if you are noticing areas that are slow for you. Thanks for the feedback!

miranda from South lafourch vet clinic

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great system

Pros

I love the fact that you can check on a patient from anywhere!

Cons

The scheduling aspect took some time to get used to but with the new updates it's great!

Review Source: Capterra

Response: IDEXX Neo, IDEXX

November 2018

Thanks for the props Miranda, great to hear the ability to check patient status anywhere is helpful and that the updates to the scheduler are a hit!

Candice from Acadian Animal Hospital

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

We love Neo!

We have been using IDEXX Neo for about two and a half years and are overall very pleased with the product. The transition from our previous POS system was close to seamless and haven't experienced any major issues since switching.

Pros

There are several things that I love about IDEXX Neo. First, the ease of use with integrated training is great. We no longer have to pay for updated training. Second, the customer service is amazing. As the person in charge of calling when things go wrong it is very much appreciated to talk to helpful/nice customer support. Third, the continued improvement and growth is so nice. They are very open to receiving suggestions from clinics that use the software on a daily basis.

Cons

There are some things that Neo isn't capable of doing yet but the pros far outweigh these. A few of those things include automated callbacks, expired items report, integrated credit card processing and integrated time clock.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

November 2018

Hi Candice, we¿ve passed your feedback on to the Neo support team: great to know that you appreciate their approach. Love your suggestions for improvements, and we¿re pleased to tell you that they¿re on the product roadmap for 2019!

Heather from Veterinary

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to use

Neo allows us to easaily track patient records. Add outside files and upload consent forms. It allows us to keep everything in one simple area so things do not get lost. It allows to quickly print things clients need ex vaccine certificates and tracks vaccines history and prevention bought.

Pros

Neo is very easy to use. They have it set up to where anyone with simple instructions can navigate Neo and know what they are doing. If they need help there is a walk through option on the main screen. Tech support is quick and efficient when a problem does arrive. Neo is always making update to fit with growing needs.

Cons

Sometimes it is almost too simple. Reminders do not account for when multiple doses of prevention are bought. Wish there was a way to quickly print all invoices from a patient without doctors notes attached. As well as a way to easily e mail the entire pt record at one time through Neo.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

November 2018

HI Heather, great to hear that Neo is easy for your team to learn and that you¿re getting help promptly when you need it. Same goes for knowing the frequent updates fit with your practice¿s needs¿we also really appreciate your suggestions about future ways we could improve Neo!

LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Idexx Neo

Very easy to use. I like how it has a help window where you can rather quickly find a solution to your problem.

Pros

How easy it was to learn how to use, and how helpful customer support is.

Cons

Consultations don't automatically save after a certain amount of time.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

November 2018

Thanks for the feedback, glad you¿re liking how easy Neo is to use! We also appreciate the note about consultations: we¿ve actually just updated the Consultations tab so you can see a list of recent consultations, with filters to let you check status, prevent missed charges, and ensure your consultations are complete. Please check it out and let us know what you think.

Laura from Bryson City Veterinary Hospital

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Neo user for 2 years

Pros

Affordable. They are constantly making improvements and evolving the product. Cloud based software allow remote access. Unlimited terminal/users login at a time.

Cons

There are many kinks to work out. Inventory management isn't quite up to par yet, and there are often many steps/ clicks to execute transactions. Reporting needs improving.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

August 2018

Thanks for your feedback Laura, our goal is to make Neo the easiest software to set up and use, and it¿s essential for us to know where we¿re hitting the mark and where we need to improve. We hear you loud and clear on inventory management, and just last week released solutions to improve that, please let us know how those are working for you. And improving reporting is on our roadmap for 2019!

Ramy from SKYLINE Animal Hospital

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Excellent Veterinary Practice Software

Pros

We were able to customize it to best fit our practice needs. Developers keep adding great features. Enhancements are real and prompt. Sales team is very supportive and are always there for you when help is needed.

Cons

Enhancements used to take a long time to be applied, but that totally change over the past few months. They now are real and prompt.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

August 2018

Hi Ramy, great to hear you¿ve been able to tailor Neo to meet your needs, and that the accelerated pace of updates is having a positive impact on your practice. We¿ll pass on your compliments to the sales team: their commitment is second to none.

Adrienne from CROSSVILLE VETERINARY HOSPITAL

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Amazing Cloud Based software

Pros

Easy of use
Training/Tutorials available
Price Point
Regular updates/additions

Cons

Unable to email compete SOAP record all at once
Unable to enter Hi/Low on estimates

Review Source: Capterra

Response: IDEXX Neo, IDEXX

August 2018

Hi Adrienne, thanks for letting us know you¿re finding Neo so easy to use, and for your suggestions for improvements. Hi/low on estimates is definitely on our product roadmap! Keep that feedback coming, because it helps us prioritize which features to add next!

Lori from Mule Town Veterinary Hospital, Creedmoor, NC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Intuitive and easy to set up and use.

Overall, I am really pleased with Neo. There are constant updates, some of which I did not realize were problems. New features are always being added. I would recommend it to anyone.

Pros

Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS.

Cons

The few things that Neo is not capable of (yet):
Creating automatic call backs for appointments.
Integrated payment--although I think that this is in the works.

There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

August 2018

Thanks for the praise and the suggestions Dr. Scappino. Our goal is to make Neo the easiest software to set up and use, and that objective guides every improvement and new feature we add. Awesome to hear that we¿re hitting that mark with you and your team, and that we¿re solving problems you didn¿t know you had! You noted you¿d like to see automatic call backs and integrated payments in Neo: both of those are on our product roadmap. Watch for more information about them.

Rachel from Wills Point Veterinary Clinic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

1 year of Neo use

Pros

Ease of use
Customer support is great (online chat)
Don’t pay extra for phone calls. They answer online chat immediately.

Cons

No major negatives noted yet (in one year of use)

Review Source: Capterra

Response: IDEXX Neo, IDEXX

August 2018

Hi Dr. Turner, thanks for the feedback. Great to hear Neo is a good fit for your practice; we¿ll keep working hard to provide an experience that exceeds your expectation.

BRIAN from Veterinary

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Continuing to evolve

average at first. we have worked it into our practice and theres no turning back now. We'll evolve as Neo evolves. although this wasnt the way it was supposed to be we have embraced NEO and are maximizing its potential

Pros

no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics.

Cons

i think that it was over sold. the ceiling for this software is very high but they're not quite there yet. it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management

Review Source: Capterra

Response: IDEXX Neo, IDEXX

August 2018

Thanks for embracing Neo Dr. Berger, and for your comment about its evolution. Feedback like yours has been instrumental in accelerating the pace of improvements and prioritizing our roadmap. Speaking of which, last week we released solutions to improve inventory management, let us know how those are working for you¿and if you experience any side effects. The quicker we hear about those, the quicker we can solve them.

Kelly from Blue Ridge Animal Hospital

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

IDEXX Neo

Overall Neo has been a good fit for our practice, they are constantly updating the software and solving problems.

Pros

Affordable, easy to learn and use, cloud-based, integrates well with IDEXX BW machines and radiographs, easy to attach files

Cons

Doesn't integrate with other programs, even other IDEXX products, difficult use for hospitalized patients, charges for patient are not automatically sorted into different categories (like prescriptions, diets, etc)

Review Source: Capterra

Trevor from Lake Shore Pet Hospital

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Much more affordable than having to purchase a software and manage hardware/server.

Affordable PMS

Pros

Don't have to own a server and manage updates yourself; easy to learn and to use. Syncrhonizes with Idexx labs.

Cons

Still under development, but features are being added all the time; not able to sync with third party applications yet.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

June 2018

Hi Dr. Ashley, thank you for the review. We understand your practice needs access to a wide-variety of technologies, and we have good news: IDEXX has a new service that will allow third party applications to easily integrate with your Neo software. Stay tuned for details and timing!

Jessica from Todd County Animal Clinic

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Really good program, with new updates all the time.

Pros

-Easy to learn
-Customer service is off the charts amazing
-Neo made the transition very easy and fast
-You can access the program from anywhere
-Quickly update inventory stock
-Call back system is easy to use and has improved patient care
-Easy to customize to any practices needs
-Easy to see previous treatments while in curent consultation
-Automatically uploads idexx lab results

Cons

-No minimum price available
-Not optimized for mobile (cell phone/ tablet/ ect.)
-Statements not itemized
-Controlled drug log is not very detailed

Review Source: Capterra

Response: IDEXX Neo, IDEXX

June 2018

Thank you for the feedback Jessica. Glad to hear that you are enjoying the new updates - we have many more coming. And you are right about our customer service representatives, they rock! Neo is mobile friendly but we completely understand that is different than being mobile optimized. The good news is that our team has made this a priority and is already exploring the best ways to introduce mobile optimization.

Jessika from Community Animal Hospital

Ease-of-use

Value for money

Customer support

Functionality

May 2018

This software has allowed me to access records anytime I need, whether in or out of the office.

It's compatible with diagnostic machines and easy to access. I am teaching the vet and hoping that we can go paperless now. That's something I could never do with our older system Avimark.

Pros

- Easy to use. If I don't know how to do something, it's easy to figure it out.
- It's visually appealing
- Color coding so I know who is coming and when
- The daily schedule shows everything to expect through out the day
- Business snapshot is AMAZING

Cons

That reminders can only be sent by email. Our office works mostly with an older community and does not have a lot of email addressed. It'd be great if the software generate printable reminders that I could mail.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

June 2018

Hi Jessika, thank you for the review! Regarding the reminders, have you looked at idexxreminderservice.com? This service is compatible with Neo and allows you to easily send medical reminders as well as marketing and promotional postcards. Plus, no subscription or minimum orders!

Thomas from Rochester Veterinary Clinic

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Generally Good

Pros

It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee.

Cons

Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

June 2018

Hello Thomas, thank you for the review! Please report any bugs you encounter and let us know how we can improve the linking instructions. Our development team is working hard to continuously enhance the product and address all user submitted request. With many more product enhancements and new feature releases on the way, we hope to move your opinion from Good to Great!

Rachel from Petvacx Animal Hospital

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Neo is basic, but improving daily. It is very responsive to customer input. Good customer support.

This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need.

Pros

The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Cons

Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

June 2018

Hi Rachel, thank you for the review and for submitting enhancement requests! As you mentioned we are continuously making updates and we prioritize based on user feedback and requests. Please share more details about your experience with the consultation notes and forms. We want to make these as easy as possible for you! Have you tried using our Procedure Templates to preconfigure the format of your medical notes? This would allow you to insert your notes template with the push of a button.

Frances from Durham Valley Vets

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The whole staff loves the cloud based software and it's ease of use.

Pros

You can see your schedule/appointments at a glance, and with a click of the mouse get all the information needed for any client/pet. Scheduling is simple and updated immediately.
They are always updating functionality and features to the cloud based software.

Cons

There isn't anything I don't like about Neo. The only problem is if your internet goes down, but you can always use your smartphone to access Neo and get the job done.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

June 2018

Thank you for the kind words Frances! Ease of use is very important to us and we are glad to hear that you and the whole staff are having a great experience using Neo.

Hans from Love Freeway Animal Hospital, PC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates!

Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history.

Pros

Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software.

Cons

If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version

Review Source: Capterra

Response: IDEXX Neo, IDEXX

June 2018

Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer.

Jonathan from Milford Animal Hospital

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Very pleased with this software overall.

Online storage and access, flexibility for most things. Ease of use.

Pros

I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo.

Cons

Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.

Review Source: Capterra

Response: IDEXX Neo, IDEXX

June 2018

Hi Jonathan, glad you are pleased! We understand how critical it is to have a smooth transition when changing practice management software, so we have put a lot of focus on the conversion process. We agree that record keeping templates could use additional functionality and that reporting could be more robust. Both of these areas have been identified as good opportunities for enhancements.


Displaying 1 - 20 of 42 reviews