About IDEXX Neo

IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn, with all the features you need right where you need them. Switching to Neo is easy too, with built-in training that get your staff quickly up to speed. And because Neo is cloud-based, you can use it on any internet-connected device, anywhere. Easy to use, affordable and built to make switching simple: IDEXX Neo is ready to help you. ...

IDEXX Neo Pricing

Simple subscription pricing. Flexible programs bundle apps and diagnostics for valuable savings.

Starting price: 

$199.00 per month

Free trial: 

Available

Free version: 

Not Available

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Appointment Scheduler: At-a-glance view of your day, appointment status and type.

IDEXX Neo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 101 reviews

User Profile

Dave

Verified reviewer

Company size: 11-50 employees

Industry: Veterinary

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2019

Great choice for an affordable price.

Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.

Pros

The ease of use for our team was the most important. There isn't anything that isn't covered in the "HELP ME" section. You can read the instructions, or you can allow the system to walk you through doing the task. It's very easy to learn and with regular updates the system continues to get better and better. Also, you can't say enough about support. I have been in IT for years. This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.

Cons

I'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings. I don't like that it doesn't handle tax exempt clients, i.e. Rescues and Non-Profits. The reporting could be better, but I understand they are working on reporting now.

Response from IDEXX Neo

Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.

Replied January 2019

Deborah

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Neo engineers are always listening to us

Love the cloud base system, I don't have to stay late doing records. Plus, if someone runs into me at the store and can pull it up to put them on the appt schedule and know that I am not over booked.

Pros

The software gurus listen to the user's needs and are constantly updating features to improve and add functions

Cons

Newer product and they are still working to make it a perfect product

Reasons for choosing IDEXX Neo

Cloud based system they were actively improving to be better then cornerstone

Reasons for switching to IDEXX Neo

It was not cloud based, they wanted a transfer fee, update fee, when I bought the clinic - so, I spent that money on a new cloud based system.

Response from IDEXX

Hi Deborah, Neo wouldn't be where it is today without feedback from users like you! Thank you for your suggestions, and for recommending Neo to others!

Replied November 2021

Harmandeep

Company size: 11-50 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Functionality

out of 5

April 2022

Easy to use but lacking many features

Pros

Idexx Neo is very easy to use and staff can learn to use it very quickly. Support is usually quick to solve issues/problems.

Cons

We have had idexx neo for about 3 years. I believe neo is good for a small practice or a new practice, not for a large or busy practices. There are really minimal integrations with 3rd party vendors. The reminder system leaves a lot to be desired. The inventory management is designed very poorly and reports at all levels is lacking. The controlled drug reporting is not designed well and NEO does not generate any cures reports (for states like California that require controlled drug reporting). When we initially signed up for NEO I was informed that CURES reporting was built in but it is not the case. I have been asking support about implementing this for years but have not gotten anywhere.

Reasons for switching to IDEXX Neo

Wanted to go cloud based

John

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

September 2021

Optimistic when I purchased it but disappointed in development

I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware.

Pros

It is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.

Cons

There is no customization of reports. The reports that do exist are oddly named and often do not have what you need. Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need. Improvements are few and far between even as pricing is increasing.

Reasons for choosing IDEXX Neo

Pricing, ease of use, and the promise of improvement of the product.

Reasons for switching to IDEXX Neo

I wanted cloud-based software so I could write notes at home, and the previous software crashed too often and was difficult to use.

Response from IDEXX

Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal.

Replied September 2021

Jennifer

Company size: 11-50 employees

Industry: Veterinary

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

November 2021

Needs work

While I am happy there have been improvements, I feel like we were misled about the capabilities of Neo and real concerns have been brushed off. Accounting has been a nightmare, and we spend a lot of time having to print and fax or individually download several parts of a record to e-mail to regular veterinarians which defeats the point of being paper light, nor is it a time savings.

Pros

The cloud based software is user friendly and convenient. Buttons are easily found, and software has a very up to date appearance. Integrates well with Smartflow and Vet Cove. Easy to update inventory. Integrated credit card processing at reasonable rates. Can easily e-mail consultations, receipts and forms to owners.

Cons

Every part of the accounting needs work. It's impossible to accurately track A/R as payments are applied back to invoice dates and not the day they are actually paid. Financial tab is confusing as invoices are automatically generated for prepayments and not just a receipt. Records can not be e-mailed directly to veterinarians, and third party access does not allow them to access Smartflow sheets. Can have glitches

Reasons for switching to IDEXX Neo

We wanted an updated, cloud based program.

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