IDEXX Neo Software

Affordable PMS

Pros

Don't have to own a server and manage updates yourself; easy to learn and to use. Syncrhonizes with Idexx labs.

Cons

Still under development, but features are being added all the time; not able to sync with third party applications yet.

Pros

-Easy to learn
-Customer service is off the charts amazing
-Neo made the transition very easy and fast
-You can access the program from anywhere
-Quickly update inventory stock
-Call back system is easy to use and has improved patient care
-Easy to customize to any practices needs
-Easy to see previous treatments while in curent consultation
-Automatically uploads idexx lab results

Cons

-No minimum price available
-Not optimized for mobile (cell phone/ tablet/ ect.)
-Statements not itemized
-Controlled drug log is not very detailed

It's compatible with diagnostic machines and easy to access. I am teaching the vet and hoping that we can go paperless now. That's something I could never do with our older system Avimark.

Pros

- Easy to use. If I don't know how to do something, it's easy to figure it out.
- It's visually appealing
- Color coding so I know who is coming and when
- The daily schedule shows everything to expect through out the day
- Business snapshot is AMAZING

Cons

That reminders can only be sent by email. Our office works mostly with an older community and does not have a lot of email addressed. It'd be great if the software generate printable reminders that I could mail.

Pros

It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee.

Cons

Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work.

This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need.

Pros

The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Cons

Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

Pros

You can see your schedule/appointments at a glance, and with a click of the mouse get all the information needed for any client/pet. Scheduling is simple and updated immediately.
They are always updating functionality and features to the cloud based software.

Cons

There isn't anything I don't like about Neo. The only problem is if your internet goes down, but you can always use your smartphone to access Neo and get the job done.

Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history.

Pros

Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software.

Cons

If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version

Online storage and access, flexibility for most things. Ease of use.

Pros

I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo.

Cons

Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.

All that i mentioned in the review.

Pros

The software is very intuitive and easily navigated for even the most anxious and novice users. The charge recapture is a complete bonus. Record safety and access is also huge. At another location we use a server based system. The problems of the cost of maintaining a server and the risks of crashes, viruses, and other maintenance issues are gone . After crashes at our other location this is certainly peace of mind. The customer support has been amazing. The whole experience has been positive. It has allowed a much higher level of medicine to be practiced. The improvements in the business aspects of the practice are stellar as well. I highly recommend Neo if you are looking for a cloud based solution, or for that matter, any practice management solution.

Cons

There are small issues that we encountered but these were mainly due to our clinic learning the ropes in a new system. The system has performed beyond expectations. The only issue that I personally have is that there are not more forms included in the initial start up, leaving one to have to create your own. It is not readily compatible with uploading Word or other forms of documents either so that makes things a bit more tedious. Once you are there it is done with for good which is awesome, but it could be made easier in my estimation.

Easy to transition from paper to paperless records using Neo

Pros

With a very intuitive UI, Neo is super easy to learn and use. If you can place an order on amazon, you can master Neo is just a few days. Embedded help & tutorial features are very helpful, and tech support is quick to respond. Integration with Idexx's reference lab is nice, but not perfect.

Cons

Neo's financial reporting is clunky at best. While they are constantly updating the softaware, I have yet to see any meaningful upgrades to the reporting functionality. An exported csv file may be preferable for some, but sometimes I just want a simple table to pop up on my screen! There's also poor management of multiple users working on same patient -so it can be easy to over-write someone else's notes.

Pros

I love the ability to roll seamlessly from different aspects of the records. Invoices, vaccine records, and notes are all right where you need them. I don't use the inventory control function. Just don't have time as a solo Veterinarian to load in everything. BUT I do use the Product section to constantly monitor pricing.

Cons

I think the standard form templates need some tune up. I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling.

Pros

Since Neo is a cloud based program, it is constantly being updated by the development team. Support is just a live chat away, and if Neo doesn't currently offer the feature you are looking for they will put in an enhancement request to try and put it in a future update. The text message functionality is great, and such an easy way to communicate with clients. As the person who was in charge of implementation and customization, I can say that initial setup was a breeze and we had very little issues. If using IDEXX Laboratory Services, the integration is incredible and works great. I would never even think to go back to a software where lab requisitions had to be done manually. Being a cloud based system, everything is backed up all the time. There have been cases where I have accidentally deleted things, and the development team has been able to restore it for me which was great.

Cons

While Neo is constantly updated, there are still major features that the support team still hasn't added. The support team is often not knowledgable about a question asked, and if the question is asked to multiple support staff members often different answers are obtained. Being a cloud based system, if the "cloud servers" have an issue or go offline, you will not be able to access Neo. This is happened a handful of times since we have had Neo. Reporting can be confusing, and it seems support staff doesn't know which reports to use when. I also own two different practices, and while on the outside it looks like Neo has multi-branch functionality, it doesn't and we have to use two different accounts. The automated reminder system does not have the ability to check for appointments that are already scheduled, so we constantly have clients telling us there appointments are already scheduled. And there is no automated appointment reminder program, it must be done manually. Other than those thinsg we actually really like Neo, and switching from an old version of Intravet was a breath of fresh air.

Pros

The best thing about Idexx Neo is the web-based/cloud-based system. Having the ability to access our veterinary software from anywhere at any time including a mobile device is incredibly convenient. The lack of a need for an onsite server and the cost included in the purchasing and maintenance of a server is wonderful.

Cons

Neo is still new and is lacking some functionality that older, more established software systems possess, but the Neo team is constantly making improvements and updates are applied on a monthly basis. I feel confident that within another year, most of our main requests/needs will have been addressed.

Integration with IDEXX products

Pros

I like IDEXX and really tried to make this program work. It is a word based platform but riddled with bugs, inconsistencies and challenges. I like the integration with IDEXX DR and IDEXX labs.

Cons

1) Many staff support, not all, are weakly knowledgeable about the product.
2) "We will put in a ticket for that" should mean "don't hold your breath for a solution to your issue."
3) Weak and inconsistent.
4) Lack of ease with which to work.

NEO provides the benefit of being Cloud based, meaning that it can be accessed by any device with internet, WiFi, or data plan.

Pros

The software is cloud based, making it accessible from any computer. The program itself is very simplified, making it easy to learn and use.

Cons

The software was over simplified. I can see how this program would be great for a small practice with one doctor and limited staff, but for a busy practice, it created more problems than it was worth. One of the worst features was that only one person could enter information in a consultation at one time. This wouldn't be as big of an issue if the program only allowed one person into the consultation at a time. Instead, multiple people can get into the consultation, but only one person's entries are saved, completely erasing the other's without warning.
The inventory system is a mess. It is nearly impossible to truly track products coming into and out of the building. Once again, this is more difficult on a busier practice that has a lot of inventory.
There is no payment system integrated with the software, meaning that payment must be taken with a separate program, leaving room for errors when entering payment.

Pros

I like that I can access it from anywhere, I like that I don't have to maintain a server. This last sentence is because

Cons

I dislike the lack of reporting capability, I dislike how many steps everything takes from invoicing to creating forms. I dislike the lookup feature, no rhyme or reason to what it shows, I'm seeing products sold 15 years ago, not in chronological or alphabetical order. I am very sure whoever developed this never had to take care of paying taxes, tracking sales and just overall data recovery from this system is beyond frustrating.

None

Pros

It is cloud based and can be accessed anywhere. That was really the only major "pro" for this program.

Cons

We switched to this program because it was cloud based. We had previously been with Avimark for the previous 15 years. We quickly found that NEO failed in many, many areas. We are a very busy and progressive clinic and we felt as if this program put is back into the dark ages. It limited us in so many ways compared efficiency of Avimark. We now just switched to a new system again. We didnt even last a year with Neo.

I have been using Idexx Neo since it first became available in the United States. I have loved the easy use and the ease of access to customer support. I have trained several employees that were afraid of computer on the Neo program and all of them have caught on quickly and love using the program!!

Pros

Ease of use

Cons

The reporting system has a lot of bugs that need to be worked out and easier to find.

We are a brand new start-up a veterinary clinic that has been using Idexx Neo for our Hospital management software since June 2016. Overall we are very happy with the service and glad we went with Neo.

Positives-
* Can access medical notes from any internet available device anywhere.
* Navigates well and it is obvious veterinarians' input was used to develop software
* Easy to add templates
* Overall user-friendly set up easy to learn
* Great business tools and screens to monitor financial aspect of hospital
* Updates are automatic and no additional charge
* Medical notes are backed up every few seconds so you do not lose your work
* Damage to computers/clinic does not destroy medical notes - they are safe in the cloud
* Helps reduce start-up costs
* Affordable monthly payment
* Great integration with Idexx blood machines and radiology systems
* Unlimited data storage without a server in your clinic
* Power outage does not affect access as long as you have battery run devices like your smartphone.
* Idexx neo customer support has always been polite and helpful trying the best they can to resolve problems.
* Can use any computers you want- mac or PC. We use ipads in rooms .which have been convenient and efficient.
* We are 99% paperless.

Negatives-
* Still very new product so there have been some kinks to work out but they have all been minor and Idexx has been quick to address problems.
* Most of the instruction on how to use is through the program with help aids, no one comes out to show you.
* Can not scan papers into the record- need to use alternative program or store on hand in clinic.

We have been using Neo since February 2016. Our former system was Cornerstone. Neo is very user friendly and easy to learn. The initial set up and data migration went very well. The updates are in tune with requests we have made. I would highly recommend it to any veterinary practice. We have never been sorry that we switched to Neo. It is a great system.