# IDEXX Neo Software Reviews, Demo & Pricing - 2026 > Review of IDEXX Neo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/veterinary/idexx-neo-profile --- [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / IDEXX Neo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/idexx-neo-profile/alternatives/) # IDEXX Neo 2026: Benefits, Features & Pricing Wondering if IDEXX Neo is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview IDEXX Neo 4.2 [(117)](https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/) Pricing Starting at $290.00 per month ### About IDEXX Neo IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn, with all the features you need right where you need them. Switching to Neo is easy too, with built-in training that get your staff quickly up to speed. And because Neo is cloud-based, you can use it on any internet-connected device, anywhere. Easy to use, affordable and built to make switching simple: IDEXX Neo is ready to help you. Wondering if IDEXX Neo is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. ## IDEXX Neo User Interface ## Popular IDEXX Neo Alternatives Main Product IDEXX Neo 4.2 [(117)](https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.34Value for money - 4.54Customer support - 3.90Functionality Pricing Starting at $290.00 per month Get Price Alternative Product [DaySmart Vet](https://www.softwareadvice.com/product/356421-DaySmart-Vet/) 4.6 [(283)](https://www.softwareadvice.com/product/356421-DaySmart-Vet/reviews/) Ratings Breakdown - 4.62Ease of use - 4.56Value for money - 4.66Customer support - 4.38Functionality Pricing Starting at $116.00 per month Get Price Alternative Product [Instinct Science](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) 4.9 [(238)](https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.78Value for money - 4.91Customer support - 4.77Functionality Pricing Available upon request Get Price Alternative Product [Covetrus Pulse](https://www.softwareadvice.com/veterinary/evetpractice-profile/) 4.0 [(542)](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 3.99Value for money - 4.34Customer support - 3.64Functionality Pricing Available upon request Get Price Alternative Product [ezyVet](https://www.softwareadvice.com/veterinary/ezyvet-profile/) 4.6 [(277)](https://www.softwareadvice.com/veterinary/ezyvet-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.49Value for money - 4.53Customer support - 4.49Functionality Pricing Starting at $260.50 per month Get Price Alternative Product [Shepherd](https://www.softwareadvice.com/veterinary/shepherd-profile/) 4.7 [(87)](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.75Value for money - 4.84Customer support - 4.61Functionality Pricing Starting at $299.00 per month Get Price ## IDEXX Neo Pricing and Plans Starting price: $290.00 per month Free Trial Free Version Base price $290.00 flat rate, per month Plan includes: - 100% Charge Capture and Faster Checkout - Access From Any Device - All Neo Features - Anytime - Anywhere - Automatic Software Upgrades and Data Backup - Built-in Payment Processing Contactless Payment - Email - First Three (3) Users - Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily Read More Setup and training $2,375.00 flat rate, per month Plan includes: - 100% Charge Capture and Faster Checkout - Access From Any Device - All Neo Features - Anytime - Anywhere - Automatic Software Upgrades and Data Backup - Built-in Payment Processing Contactless Payment - Email - First Three (3) Users - Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily Read More Data conversion $590.00 flat rate, one time Plan includes: - 100% Charge Capture and Faster Checkout - Access From Any Device - All Neo Features - Anytime - Anywhere - Automatic Software Upgrades and Data Backup - Built-in Payment Processing Contactless Payment - Email - First Three (3) Users - Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## IDEXX Neo Features - Popular features found in Electronic Medical Records Claims Management Clinical Notes Clinic Interoperability Communication Management Compliance Tracking Decision Support E-Prescribing Medical Billing Patient Portal Patient Scheduling - More features of IDEXX Neo Access Controls/Permissions Alerts/Notifications API Appointment Management Appointment Scheduling Automated Scheduling Billing & Invoicing Calendar Management Charting Client Management Coding Assistance Confirmations/Reminders Credit Card Processing Customer Database Customizable Forms Customizable Reports Customizable Templates Data Import/Export Document Management Document Storage Drag & Drop Electronic Payments Email Reminders Historical Reporting Imaging and X-rays Inventory Management Invoice Management Live Chat Mobile Access Multi-Location No-Show Tracking Patient Records Management Payment Processing Prescription Processing Real-Time Reporting Reminders Reporting & Statistics SMS Messaging Task Scheduling Template Management Third-Party Integrations Workflow Management ## IDEXX Neo Integrations CardConnect Integration rated undefined from -1 review Deputy Integration rated undefined from -1 review Vetstoria Integration rated undefined from -1 review ## IDEXX Neo User Reviews Overall Rating 4.2 Ratings Breakdown 5 49% 4 36% 3 7% 2 4% 1 4% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.5 Functionality 3.9 Tanner M. Verified reviewer Veterinary 51-200 employees Used daily for more than 2 years Review source Reviewed November 2021 Neo has helped streamline multi-location veterinary practice 5 Neo keeps coming out with improvements and taking feedback from users to make it better. Neo has made our clinics more efficient and puts all our information in one place. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of access from any location allows for doctors to work on notes from home, access accounts when on-call for emergencies, or out on the farm for large animals. The reports are very helpful for managing the business. Cons: Prescribing medications can be tedious at times, but once prescribed, medications are easy to track. Reasons for switching to IDEXX Neo Multi-clinics was challenging with a server product so we changed to cloud-based system. Vendor Response Hi Dr. Miller, thank you for your feedback and for wholeheartedly recommending Neo to other multi-location veterinary practices! Great to hear that the frequent updates are making your clinics more efficient--please keep the suggestions coming! Replied November 2021 Read More DP Deborah P. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed November 2021 Neo engineers are always listening to us 4 Love the cloud base system, I don't have to stay late doing records. Plus, if someone runs into me at the store and can pull it up to put them on the appt schedule and know that I am not over booked. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The software gurus listen to the user's needs and are constantly updating features to improve and add functions Cons: Newer product and they are still working to make it a perfect product Reasons for choosing IDEXX Neo Cloud based system they were actively improving to be better then cornerstone Reasons for switching to IDEXX Neo It was not cloud based, they wanted a transfer fee, update fee, when I bought the clinic - so, I spent that money on a new cloud based system. Vendor Response Hi Deborah, Neo wouldn't be where it is today without feedback from users like you! Thank you for your suggestions, and for recommending Neo to others! Replied November 2021 Read More NL Noah L. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Review source Reviewed August 2019 High expectations...poor delivery 2 Previously 3 The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system. Ratings Breakdown 2 Ease of use 3 Value for money 2 Customer support Previously 4 1 Functionality Previously 3 Pros: cloud based system affordable comparitively Cons: poor estimate capabilities updates interfere with current processes, forms, etc. multiple windows to click through (lost time/efficiency) weak customer service (always say they are considering updating "whatever issue you have" Reasons for choosing IDEXX Neo contract negotiations and good sales team Reasons for switching to IDEXX Neo Hoping to increase efficiency and remedy issues with previous software. Read More JW Jeff W. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed January 2020 Using Neo in small solo practice since Jan. 1, 2018 5 We have a very small, 1 doctor practice. I was somewhat concerned about going to a cloud based system, but that has been a non factor. We are still not using NEO to it's maximum capacity, but that is our fault not the software's. There was a $50 a month increase in the monthly fee at the start of 2020 that didn't thrill me, but overall our experience has been good. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Initially our favorite thing about Neo was how it facilitated electronic medical record keeping and electronic communication with clients via email and SMS. Over time the things that haven't liked (reporting, inventory management, etc) has gotten much better. The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better. We certainly also appreciate the ability to run NEO on very inexpensive hardware. Cons: As I noted above, our original "cons" have gotten much better over the 2 years we have been using NEO. Getting reports from past years is still a little wonky, and there is no quick easy way to look up which patient received a certain treatment recently, ie a "who-got" feature. NEO also lumps services (labwork, vaccines, office calls, etc) together with inventory items such as pharmaceuticals and preventives into one big category called "Products". I'd like to see them split apart. Reasons for switching to IDEXX Neo We were using a very outdated version of Avimark. Upgrading the software would have required a complete and very expensive hardware upgrade as well, so we decided to go to a cloud based system. Vendor Response HI Jeff, thanks for your feedback on Neo and for recommending it to others. Input from users like yourself fueled over 60 updates last year, and we have even more planned for 2020, including reporting and inventory. We'd really like to help you take more advantage of what Neo can do for your practice, like helping you drive compliance by texting. Please let us know where we can help! Replied January 2020 Read More JP Jupiter P. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed July 2021 LVT from Michigan 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User friendly and always being updated. Cons: Definitely not as advanced as Cornerstone as far as tracking information inventory, patient, and client wise. However, one day it may get there. Reasons for switching to IDEXX Neo Tired of a slow software that would often freeze up and was not user friendly. Vendor Response Hi Jupiter, thanks for recommending Neo, glad its brilliant simplicity and regular updates are so helpful for you and your team! Replied July 2021 Read More JD John D. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed September 2021 Optimistic when I purchased it but disappointed in development 3 I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware. Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 2 Functionality Pros: It is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards. Cons: There is no customization of reports. The reports that do exist are oddly named and often do not have what you need. Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need. Improvements are few and far between even as pricing is increasing. Reasons for choosing IDEXX Neo Pricing, ease of use, and the promise of improvement of the product. Reasons for switching to IDEXX Neo I wanted cloud-based software so I could write notes at home, and the previous software crashed too often and was difficult to use. Vendor Response Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal. Replied September 2021 Read More AV Amanda V. Verified reviewer Veterinary 2-10 employees Used daily for less than 2 years Review source Reviewed November 2021 Neo was the change we needed during this pandemic time 4 Once everyone got the hang of it Neo went pretty smooth, the users from cornerstone dragged at the beginning. I wish the rx tab would automatically add the script into the rx history VS allowing labels printed but not “proscribed” we constantly fight w the drs over this!!! Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Having Neo definitely allowed us to continue and push through the pandemic curbside. The program slowed us to work remotely when needed. Cons: The analytics that we had in cornerstone from a management standpoint were much better. Reasons for switching to IDEXX Neo Our partner did not have cornerstone and was using software from the 90’s the decision was to switch both clinics over to neo Vendor Response Hello Amanda, very glad to hear that Neo helped make your transition to curbside service easier, and that it allowed you to work remotely when needed. We really like your suggestions, please don't hesitate to add them to the Neo Idea Portal! Replied November 2021 Read More CW Cyndi W. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed December 2020 Excellent, adaptable & easy to use 5 Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient. Cons: Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however. Reasons for choosing IDEXX Neo Price, functionality, subscription-based (continuous free upgrades) Reasons for switching to IDEXX Neo I was tired of waiting for the promised updates, and furthermore didn't wish to invest several thousand to keep the software functional. Also wanted a cloud-based platform for ease of use (no longer had to drive to the clinic to retrieve info or perform call-back, appointment reminder calls, etc.) Vendor Response Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you! Replied January 2021 Read More KT Kalah T. Verified reviewer Veterinary 11-50 employees Used daily for more than 2 years Reviewed December 2022 Perfect for a small or slower practice 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests. Cons: Need more ability to customize procedure templates and appt reminders (by appt type) Reasons for choosing IDEXX Neo Price, ease of use Reasons for switching to IDEXX Neo Avimark was used for 20 years and was full of useless codes and information Read More TG Tammy G. Verified reviewer Medical Practice 11-50 employees Used daily for less than 2 years Reviewed January 2023 Very Easy to Use 5 Wonderful Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in improving the software. I feel like the users voices are heard. Cons: Just that I wish that it would intergrate with more products, but I am sure that will change since it is a newer software. Reasons for choosing IDEXX Neo We liked the customizing aspect of creating templates and charges, being able to vote for changes/improvements to the software, and the easiness of using the software. Reasons for switching to IDEXX Neo We needed a newer software Read More Showing 1 - 10 of 117 Reviews [See All Reviews](https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/) ## IDEXX Neo Popular Comparisons [DaySmart Vet vs IDEXX Neo](https://www.softwareadvice.com/compare/138208-idexx-neo/vs/356421-DaySmart-Vet/)[Instinct Science vs IDEXX Neo](https://www.softwareadvice.com/medical/idexx-neo-profile/vs/instinct-emr/)[Covetrus Pulse vs IDEXX Neo](https://www.softwareadvice.com/veterinary/evetpractice-profile/vs/idexx-neo/)[ezyVet vs IDEXX Neo](https://www.softwareadvice.com/veterinary/ezyvet-profile/vs/idexx-neo/)[Shepherd vs IDEXX Neo](https://www.softwareadvice.com/medical/idexx-neo-profile/vs/shepherd/)[Digitail vs IDEXX Neo](https://www.softwareadvice.com/veterinary/digitail-profile/vs/idexx-neo/)[Covetrus Avimark vs IDEXX Neo](https://www.softwareadvice.com/veterinary/avimark-profile/vs/idexx-neo/)[Cornerstone Software vs IDEXX Neo](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/idexx-neo/)[Covetrus Impromed vs IDEXX Neo](https://www.softwareadvice.com/medical/idexx-neo-profile/vs/impromed-infinity/)[PetDesk vs IDEXX Neo](https://www.softwareadvice.com/medical/idexx-neo-profile/vs/petdesk/) [Compare All Alternatives](https://www.softwareadvice.com/medical/idexx-neo-profile/alternatives/) ## Other Top Recommended Electronic Medical Records Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **211** times [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **200** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **195** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **134** times Stuck Between Options? 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