IDEXX Neo Software


 

IDEXX Neo is a cloud-based veterinary practice management suite used by animal hospitals and veterinary clinics. Key features include appointment management, invoice creation and payment processing.

Users can define custom tasks and assign duties to employees on an activity dashboard. The dashboard can be configured for individual employees and can display task details, due dates and more.

IDEXX Neo enables users to customize forms and certificates using company logos and branded letterheads. Clinicians can use pre-defined procedure templates to store pet details, owners’ credit card information and previous medical records.

IDEXX Neo provides a learning manual and help desk chat. Additional online training and phone support are also available for purchase. IDEXX Neo offers a free trial and is available on a per month subscription basis.

 

IDEXX Neo - Appointments
 
  • IDEXX Neo - Appointments
    Appointments
  • IDEXX Neo - Billing
    Billing
  • IDEXX Neo - New consultation
    New consultation
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

14 Reviews of IDEXX Neo

Showing 1-14 of 14

 

Start your review of IDEXX Neo

Click to start
https://www.softwareadvice.com/veterinary/idexx-neo-review/

Lindsay from Heartland Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

This program is very very basic. It is not at all functional for advanced and busy clinics.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

It is cloud based and can be accessed anywhere. That was really the only major "pro" for this program.

Cons

We switched to this program because it was cloud based. We had previously been with Avimark for the previous 15 years. We quickly found that NEO failed in many, many areas. We are a very busy and progressive clinic and we felt as if this program put is back into the dark ages. It limited us in so many ways compared efficiency of Avimark. We now just switched to a new system again. We didnt even last a year with Neo.

Review Source: Capterra
 

Jessica from Forestdale Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Neo is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Idexx Neo since it first became available in the United States. I have loved the easy use and the ease of access to customer support. I have trained several employees that were afraid of computer on the Neo program and all of them have caught on quickly and love using the program!!

Pros

Ease of use

Cons

The reporting system has a lot of bugs that need to be worked out and easier to find.

Review Source: Capterra
 

Tanya from Veterinary Center at Turnberry

January 2017

January 2017

Veterinary Center at Turnberry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a brand new start-up a veterinary clinic that has been using Idexx Neo for our Hospital management software since June 2016. Overall we are very happy with the service and glad we went with Neo.

Positives-
* Can access medical notes from any internet available device anywhere.
* Navigates well and it is obvious veterinarians' input was used to develop software
* Easy to add templates
* Overall user-friendly set up easy to learn
* Great business tools and screens to monitor financial aspect of hospital
* Updates are automatic and no additional charge
* Medical notes are backed up every few seconds so you do not lose your work
* Damage to computers/clinic does not destroy medical notes - they are safe in the cloud
* Helps reduce start-up costs
* Affordable monthly payment
* Great integration with Idexx blood machines and radiology systems
* Unlimited data storage without a server in your clinic
* Power outage does not affect access as long as you have battery run devices like your smartphone.
* Idexx neo customer support has always been polite and helpful trying the best they can to resolve problems.
* Can use any computers you want- mac or PC. We use ipads in rooms .which have been convenient and efficient.
* We are 99% paperless.

Negatives-
* Still very new product so there have been some kinks to work out but they have all been minor and Idexx has been quick to address problems.
* Most of the instruction on how to use is through the program with help aids, no one comes out to show you.
* Can not scan papers into the record- need to use alternative program or store on hand in clinic.


Review Source: Capterra
 

Donna from Main Street Veterinary Clinic

January 2017

January 2017

Using Neo in Virginia

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Neo since February 2016. Our former system was Cornerstone. Neo is very user friendly and easy to learn. The initial set up and data migration went very well. The updates are in tune with requests we have made. I would highly recommend it to any veterinary practice. We have never been sorry that we switched to Neo. It is a great system.

Review Source: Capterra
 

Matthew from Riverchase Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Neo's the future of software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Neo for about one year and we're really happy with the product and customer service. The product is really easy to use and it runs on anything that will run Google Chrome! No more costly hardware. It's perpetually updated for no extra cost and it's very inexpensive! Those are great but their customer service is really excellent. They were really helpful getting us converted (from old datavet) and they're just as helpful today. We're an established practice but I think this would be a fantastic option for a single vet startup!

Pros

Cost ,ease of use, customer service, perpetually upgraded

Cons

Financial reporting needs work but Neo is hard at work on this.

Advice to Others

It's changed how I think vet software should work!

Review Source: Capterra
 

Tiffany from McCurtain Pet Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Amazing cloud-based software, highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our new Clinic started with Leo January 2016 and it has been very easy to use, affordable, and accessible. I do a lot of charts for home, and I am able to access my records from any computer or tablet or phone. Neo is a wonderful online integration of Records including labs and x-ray. I have used avimark and many other software programs but this is likely the most user-friendly program I've seen. It is well worth looking into this software as a new option in cloud-based technology. Since we opened one year ago the software has been very reliable and adaptable there have been some improvements by idexx that has made the software even better. The cloud-based technology gives you an affordable alternative to server based programs and is fluidly adaptable too many styles of practice.

Pros

One of the many things I like about me is the Accessibility, affordability, security and ease-of-use. I also appreciate the Simplicity, adaptability, and dependability.

Cons

I would like to see the week at a glance. And have a way to organize boarding facilities.

Advice to Others

I am very glad I chose a cloud-based software and Neo has been perfect for our needs for our start-up paperless practice.

Review Source: Capterra
 

E from BVS

January 2017

January 2017

Don't do it!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We got this software based on IDEXX's reputation and expected it to be a functional product. Wrong!! It takes 9 steps to enter a rabies stage and print a certificate. You are unable to track your inventory and see when you last bought a product and how much you paid for it. Invoices print with only the total of charges for that patient, so clients are constantly complaining that they were overcharged - my receptionist has to explain multiple times a day that the system does not add all patients together. You cannot send out postcard reminders to clients who don't use email unless you pay IDEXX to do so. You cannot email records - they have to be printed and faxed. Customer service is very nice and tries hard to make the system work - it just can't do much. You cannot get a report of taxable sales for a period - it creates a spreadsheet listing the tax collected on each individual invoice. You have to then create your own formulas to sum all these numbers and then backtrack to determine taxable sales. Almost all reports come as a spreadsheet which has to be downloaded and then edited to give you simple information like who bought Frontline this month.
This is a product under development, so unless you like being a guinea pig and helping to tell the developers what features a program should have, pick another software.

Pros

I can access it from any device

Cons

See review

Advice to Others

Just don't get it

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: January 2017

January 2017

 

Thanks for your feedback. Neo has a streamlined Rabies Certificate creation & printing workflow, including an integrated one-click printing capability directly from the patients' vaccine records. Neo's product listing includes details from the last purchase, with supplier & amount paid. The inventory tracking will allow you set minimums, quantity on hand & Neo updates inventory as products are sold.  The invoice is pet visit centric & includes itemization charges from the visit. It is summarized by pet and not for a family of pets from a single visit. For emailing records, Neo has a unique feature that gives practices the ability to securely email & share records with individuals such as boarding centers, referral/specialty practices or even pet owners. The Sales Tax Report enhancement is underway now. As a cloud-based product we are frequently updating the product that is immediately available to all users. We are committed to working with you to improve your experience. - IDEXX Neo

 

Brandy from Striegel Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Not ready for use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We just converted over and found out that many of the things we need to do on a DAILY basis are not ready yet! We can not easily invoice anyone out that has an invoice older than 24 hours. That alone makes this unacceptable! We had put off converting for the last 5-6 months because they didn't have other functions available, then when they became available we thought that everything was ready. Boy did we find out otherwise! So, we are back to using our old system, never completing the final conversion. We were told that the invoicing functions, and finance charge functions that we need will not even be added this year. Money lost and lesson learned.

Pros

Cloud based

Cons

It is not fully functional.

Advice to Others

Wait another year or 2 (or 3) before contemplating it.

Review Source: Capterra

  Response: IDEXX Neo, IDEXX

Date: January 2017

January 2017

 

Hello Dr. Doggett - We greatly appreciate your feedback. Our team has incorporated your feedback into the release plan to address the items you have identified. We are releasing new updates on a regular basis, which are immediately available to all users. We will keep in touch with future updates to see if Neo could be a better fit for your practice. - The IDEXX Neo team. 

 

Trace from Pawnee Animal Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Neo Review- Pawnee Animal Clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very user friendly, and easily adaptable to 60% large animal practice. Great value when it comes to money and ease of setup.

Pros

Very easy to setup and use.

Cons

Accounting ability and conversion to QuickBooks is lacking.

Review Source: Capterra
 

Kellie from Sierra Ranch Veterinary Clinic & Pet Rehabilitation Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

New to NEO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neo has been good. We switched from Idexx Cornerstone to Neo because it is cloud based and inexpensive. We have been happy for the most part.

Pros

Ease of use

Cons

Needs advanced reporting capabilities.

Review Source: Capterra
 

Jillian from Bernalillo Pet Care Center
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

So Simple and Minimal Set Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I recently purchased a practice with no computer software and Neo saved us a fortune! Because this program is cloud-based, we didn't have to buy a server and we could use Chromebook laptops instead of full computers. Also, Neo runs on a monthly subscription that includes updates and support. With traditional software we would have had to pay several thousand dollars up front to purchase the program, plus about $1000/year for updates and support. The transition from fully paper-clinic to almost completely paperless was smooth and even my least computer-saavy employees felt comfortable using it after only a day of training (which is built in to the program!)

Pros

Access anywhere with internet (phone, tablet, laptop, computer, etc)
Very user-friendly and easy to learn
Fully customizable
Minimal start up costs
Updates included and installed automatically
Customer support is very helpful and takes suggestions for future updates
Communicates with other IDEXX equipment (in house lab, radiology, reference lab)

Cons

Need reliable internet access - sometimes our internet goes out, we keep some 4G capable tablets in the clinic to use when this occurs
No option for a low and high end on estimates - we have asked for this on future updates
Unable to be 100% paperless without signature capture - supposedly will be available on future updates

Review Source: Capterra
 

steven from britt veterinary services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

not ready for use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Subscribed to Neo April 2016. It took 5 steps to create a rabies certificate. Program cannot calculate monthly sales tax. Cannot view history of inventory prices etc. This software is not ready to be distributed. My IT person has had to develop flowsheets for inventory and sales tax. This is not acloud based version of cornerstone.

Pros

Low initial hardware and software expense. Is cloud based., able to do computer work from mobile unit.

Cons

Inventory

Advice to Others

Buy something else.

Review Source: Capterra
 

Gina from Valet Vet Mobile Veterinary Services

November 2015

November 2015

Beyond our expectations!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We can't say enough wonderful things about this practice software. The last 2.5 years we have tried 2 different veterinary practice software programs. We were at the end of our rope when we reached out to Idexx hoping to find a software that keeps its promises without breaking the bank for a small veterinary practice. And wow, did they deliver! Neo is not only one of the easiest practice software programs we have used, but it also comes with the peace of mind of knowing your data is safely secured on the cloud. Add to the very reasonable monthly payment, practice analytics, email and texting functions and great customer support, I suspect every smart practice will be using this software before long.

Review Source: Capterra
 

Evan from Laveen Veterinary Center

November 2015

November 2015

IDEXX Neo review for new practice

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using the IDEXX Neo software for about 1.5 years now and I have expanded its usage into 2 of my veterinary practices. In determining software initailly, I wanted a cloud-based software that was user friendly, easy to train staff and had the ability for me to customize specific aspects based on my needs.
So far, the software has exceeded my expectations. Having experience with other veterinary programs - AVImark an IntraVet, IDEXX Neo has capabilites these server based programs can not offer. I tested and compared several cloud-based programs, there was absolutely no competition. The other cloud systems available were not user friendly, had a very dated appearance and lacked the intuitive feel compared to Neo.
Some specific aspects that I thought were a bonus in the software have actually become the highlight of the program. Specifically, our utilization of the procedural template system that this program offers has significantly reduced previously missed charges from invoices, improved our medical notes and substantially cut down on our DVM documentation time.
I would highly recommend this software to new practices, practices converting to EMR from traditional records or practices converting from a server based program to a cloud based program.

Review Source: Capterra