IDEXX Neo software

Thanks for your feedback Laura, our goal is to make Neo the easiest software to set up and use, and it¿s essential for us to know where we¿re hitting the mark and where we need to improve. We hear you loud and clear on inventory management, and just last week released solutions to improve that, please let us know how those are working for you. And improving reporting is on our roadmap for 2019!

Hi Ramy, great to hear you¿ve been able to tailor Neo to meet your needs, and that the accelerated pace of updates is having a positive impact on your practice. We¿ll pass on your compliments to the sales team: their commitment is second to none.

Hi Adrienne, thanks for letting us know you¿re finding Neo so easy to use, and for your suggestions for improvements. Hi/low on estimates is definitely on our product roadmap! Keep that feedback coming, because it helps us prioritize which features to add next!

Thanks for the praise and the suggestions Dr. Scappino. Our goal is to make Neo the easiest software to set up and use, and that objective guides every improvement and new feature we add. Awesome to hear that we¿re hitting that mark with you and your team, and that we¿re solving problems you didn¿t know you had! You noted you¿d like to see automatic call backs and integrated payments in Neo: both of those are on our product roadmap. Watch for more information about them.

Hi Dr. Turner, thanks for the feedback. Great to hear Neo is a good fit for your practice; we¿ll keep working hard to provide an experience that exceeds your expectation.

Thanks for embracing Neo Dr. Berger, and for your comment about its evolution. Feedback like yours has been instrumental in accelerating the pace of improvements and prioritizing our roadmap. Speaking of which, last week we released solutions to improve inventory management, let us know how those are working for you¿and if you experience any side effects. The quicker we hear about those, the quicker we can solve them.

Hi Dr. Ashley, thank you for the review. We understand your practice needs access to a wide-variety of technologies, and we have good news: IDEXX has a new service that will allow third party applications to easily integrate with your Neo software. Stay tuned for details and timing!

Thank you for the feedback Jessica. Glad to hear that you are enjoying the new updates - we have many more coming. And you are right about our customer service representatives, they rock! Neo is mobile friendly but we completely understand that is different than being mobile optimized. The good news is that our team has made this a priority and is already exploring the best ways to introduce mobile optimization.

Hi Jessika, thank you for the review! Regarding the reminders, have you looked at idexxreminderservice.com? This service is compatible with Neo and allows you to easily send medical reminders as well as marketing and promotional postcards. Plus, no subscription or minimum orders!

Hello Thomas, thank you for the review! Please report any bugs you encounter and let us know how we can improve the linking instructions. Our development team is working hard to continuously enhance the product and address all user submitted request. With many more product enhancements and new feature releases on the way, we hope to move your opinion from Good to Great!

Hi Rachel, thank you for the review and for submitting enhancement requests! As you mentioned we are continuously making updates and we prioritize based on user feedback and requests. Please share more details about your experience with the consultation notes and forms. We want to make these as easy as possible for you! Have you tried using our Procedure Templates to preconfigure the format of your medical notes? This would allow you to insert your notes template with the push of a button.

Thank you for the kind words Frances! Ease of use is very important to us and we are glad to hear that you and the whole staff are having a great experience using Neo.

Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer.

Hi Jonathan, glad you are pleased! We understand how critical it is to have a smooth transition when changing practice management software, so we have put a lot of focus on the conversion process. We agree that record keeping templates could use additional functionality and that reporting could be more robust. Both of these areas have been identified as good opportunities for enhancements.

Thank you very much for the positive review Shawn. We are happy to hear that Neo has performed beyond your expectations!

Thank you, Dennis! We agree that actionable on-screen reports are the right way to go and have already started taking steps in that direction. You will also be happy to know that the next feature release will include new functionality that alerts you when multiple users have made changes to a medical record.

Hi Dr. Sterns, thank you for the kind words and appreciate your feedback on the templates!

Thank you, Dr. Sosnow! Very happy to hear about your easy setup and installation experience. Transitioning software can be a big deal and we strive to make this a seamless and positive process. We also appreciate the detailed feedback you have provided, with many new features and product releases coming soon, we hope to address all your concerns as soon as possible.