IDEXX Neo Software

Quite helpful

Works great and very user friendly.

Pros

User friendly. Very helpful with staff each day

Cons

Nothing I can truly think of. Takes a while to load at times.

Great system

Pros

I love the fact that you can check on a patient from anywhere!

Cons

The scheduling aspect took some time to get used to but with the new updates it's great!

We love Neo!

We have been using IDEXX Neo for about two and a half years and are overall very pleased with the product. The transition from our previous POS system was close to seamless and haven't experienced any major issues since switching.

Pros

There are several things that I love about IDEXX Neo. First, the ease of use with integrated training is great. We no longer have to pay for updated training. Second, the customer service is amazing. As the person in charge of calling when things go wrong it is very much appreciated to talk to helpful/nice customer support. Third, the continued improvement and growth is so nice. They are very open to receiving suggestions from clinics that use the software on a daily basis.

Cons

There are some things that Neo isn't capable of doing yet but the pros far outweigh these. A few of those things include automated callbacks, expired items report, integrated credit card processing and integrated time clock.

Easy to use

Neo allows us to easaily track patient records. Add outside files and upload consent forms. It allows us to keep everything in one simple area so things do not get lost. It allows to quickly print things clients need ex vaccine certificates and tracks vaccines history and prevention bought.

Pros

Neo is very easy to use. They have it set up to where anyone with simple instructions can navigate Neo and know what they are doing. If they need help there is a walk through option on the main screen. Tech support is quick and efficient when a problem does arrive. Neo is always making update to fit with growing needs.

Cons

Sometimes it is almost too simple. Reminders do not account for when multiple doses of prevention are bought. Wish there was a way to quickly print all invoices from a patient without doctors notes attached. As well as a way to easily e mail the entire pt record at one time through Neo.

Idexx Neo

Very easy to use. I like how it has a help window where you can rather quickly find a solution to your problem.

Pros

How easy it was to learn how to use, and how helpful customer support is.

Cons

Consultations don't automatically save after a certain amount of time.

Neo user for 2 years

Pros

Affordable. They are constantly making improvements and evolving the product. Cloud based software allow remote access. Unlimited terminal/users login at a time.

Cons

There are many kinks to work out. Inventory management isn't quite up to par yet, and there are often many steps/ clicks to execute transactions. Reporting needs improving.

Excellent Veterinary Practice Software

Pros

We were able to customize it to best fit our practice needs. Developers keep adding great features. Enhancements are real and prompt. Sales team is very supportive and are always there for you when help is needed.

Cons

Enhancements used to take a long time to be applied, but that totally change over the past few months. They now are real and prompt.

Amazing Cloud Based software

Pros

Easy of use
Training/Tutorials available
Price Point
Regular updates/additions

Cons

Unable to email compete SOAP record all at once
Unable to enter Hi/Low on estimates

Intuitive and easy to set up and use.

Overall, I am really pleased with Neo. There are constant updates, some of which I did not realize were problems. New features are always being added. I would recommend it to anyone.

Pros

Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS.

Cons

The few things that Neo is not capable of (yet):
Creating automatic call backs for appointments.
Integrated payment--although I think that this is in the works.

There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open.

1 year of Neo use

Pros

Ease of use
Customer support is great (online chat)
Don’t pay extra for phone calls. They answer online chat immediately.

Cons

No major negatives noted yet (in one year of use)

Continuing to evolve

average at first. we have worked it into our practice and theres no turning back now. We'll evolve as Neo evolves. although this wasnt the way it was supposed to be we have embraced NEO and are maximizing its potential

Pros

no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics.

Cons

i think that it was over sold. the ceiling for this software is very high but they're not quite there yet. it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management

IDEXX Neo

Overall Neo has been a good fit for our practice, they are constantly updating the software and solving problems.

Pros

Affordable, easy to learn and use, cloud-based, integrates well with IDEXX BW machines and radiographs, easy to attach files

Cons

Doesn't integrate with other programs, even other IDEXX products, difficult use for hospitalized patients, charges for patient are not automatically sorted into different categories (like prescriptions, diets, etc)

Much more affordable than having to purchase a software and manage hardware/server.

Affordable PMS

Pros

Don't have to own a server and manage updates yourself; easy to learn and to use. Syncrhonizes with Idexx labs.

Cons

Still under development, but features are being added all the time; not able to sync with third party applications yet.

Really good program, with new updates all the time.

Pros

-Easy to learn
-Customer service is off the charts amazing
-Neo made the transition very easy and fast
-You can access the program from anywhere
-Quickly update inventory stock
-Call back system is easy to use and has improved patient care
-Easy to customize to any practices needs
-Easy to see previous treatments while in curent consultation
-Automatically uploads idexx lab results

Cons

-No minimum price available
-Not optimized for mobile (cell phone/ tablet/ ect.)
-Statements not itemized
-Controlled drug log is not very detailed

This software has allowed me to access records anytime I need, whether in or out of the office.

It's compatible with diagnostic machines and easy to access. I am teaching the vet and hoping that we can go paperless now. That's something I could never do with our older system Avimark.

Pros

- Easy to use. If I don't know how to do something, it's easy to figure it out.
- It's visually appealing
- Color coding so I know who is coming and when
- The daily schedule shows everything to expect through out the day
- Business snapshot is AMAZING

Cons

That reminders can only be sent by email. Our office works mostly with an older community and does not have a lot of email addressed. It'd be great if the software generate printable reminders that I could mail.

Generally Good

Pros

It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee.

Cons

Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work.

Neo is basic, but improving daily. It is very responsive to customer input. Good customer support.

This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need.

Pros

The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Cons

Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

The whole staff loves the cloud based software and it's ease of use.

Pros

You can see your schedule/appointments at a glance, and with a click of the mouse get all the information needed for any client/pet. Scheduling is simple and updated immediately.
They are always updating functionality and features to the cloud based software.

Cons

There isn't anything I don't like about Neo. The only problem is if your internet goes down, but you can always use your smartphone to access Neo and get the job done.

NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates!

Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history.

Pros

Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software.

Cons

If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version

Very pleased with this software overall.

Online storage and access, flexibility for most things. Ease of use.

Pros

I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo.

Cons

Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.