About IDEXX Neo

IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn, with all the features you need right where you need them. Switching to Neo is easy too, with built-in training that get your staff quickly up to speed. And because Neo is cloud-based, you can use it on any internet-connected device, anywhere. Easy to use, affordable and built to make switching simple: IDEXX Neo is ready to help you.


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

82 Reviews of IDEXX Neo

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(40)

40

4 stars

(29)

29

3 stars

(5)

5

2 stars

(4)

4

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 82 results

January 2019

User Profile Picture

Dave from Companion Animal Hospital of Lewisburg TN

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Great choice for an affordable price.

Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.

Pros

The ease of use for our team was the most important. There isn't anything that isn't covered in the "HELP ME" section. You can read the instructions, or you can allow the system to walk you through doing the task. It's very easy to learn and with regular updates the system continues to get better and better. Also, you can't say enough about support. I have been in IT for years. This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.

Cons

I'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings. I don't like that it doesn't handle tax exempt clients, i.e. Rescues and Non-Profits. The reporting could be better, but I understand they are working on reporting now.

Response from IDEXX Neo

Replied January 2019

Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.

December 2020

Cyndi from Five Valleys Veterinary Clinic

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Excellent, adaptable & easy to use

Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available.

Pros

For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient.

Cons

Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however.

Reasons for Choosing IDEXX Neo

Price, functionality, subscription-based (continuous free upgrades)

Reasons for Switching to IDEXX Neo

I was tired of waiting for the promised updates, and furthermore didn't wish to invest several thousand to keep the software functional. Also wanted a cloud-based platform for ease of use (no longer had to drive to the clinic to retrieve info or perform call-back, appointment reminder calls, etc.)

Response from IDEXX Neo

Replied January 2021

Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you!

August 2019

Noah from Asheville Vet Assoc.

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

August 2019

High expectations...poor delivery

The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system.

Pros

cloud based system affordable comparitively

Cons

poor estimate capabilities updates interfere with current processes, forms, etc. multiple windows to click through (lost time/efficiency) weak customer service (always say they are considering updating "whatever issue you have"

Reasons for Choosing IDEXX Neo

contract negotiations and good sales team

Reasons for Switching to IDEXX Neo

Hoping to increase efficiency and remedy issues with previous software.

Response from IDEXX Neo

Replied September 2019

Hi Noah, thanks for the feedback and the opportunity to work with you and the team at Asheville to make sure Neo meets your needs. Incidentally, the enhancement requests our support team logs have led to 46 value-packed releases in the last eight months alone, several of which address items you cite, including estimates. It also sounds as if there are opportunities to streamline some of your workflows. Definitely check out the built-in, task-specific training for tips on doing this, and don't hesitate to contact our customer success team for coaching (it's available at no extra charge). We are always open to your thoughts on how we can make things better.

October 2020

Tracie from Purrfurred Vet Care

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2020

Neo Experience

Pros

The office uses IDEXX for both reference and in-house labs, so the integration with Neo is fantastic. We also signed up for WebPacs so our imaging would be integrated. The PMS is very user friendly.

Cons

We would love to see a minimum dispense fee comparable Cornerstone's minimum dispense fee functionality.

Reasons for Choosing IDEXX Neo

Recommendation for [SENSITIVE CONTENT HIDDEN] from Furry Friends Mobile Vet.

Reasons for Switching to IDEXX Neo

NaVetor was too new and not user friendly enough for the volume at our office. Prior to using a cloud base PMS, I use Cornerstone at my previous practice but wanted cloud base over onsite server.

Response from IDEXX Neo

Replied October 2020

Hi Tracie, thank you very much for recommending Neo to other practitioners, and for letting us know who recommended it to you! Great to hear that our integration with IDEXX diagnostics is fantastic, and that you find Neo easy to use.

January 2020

Jeff from Cass County Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

Using Neo in small solo practice since Jan. 1, 2018

We have a very small, 1 doctor practice. I was somewhat concerned about going to a cloud based system, but that has been a non factor. We are still not using NEO to it's maximum capacity, but that is our fault not the software's. There was a $50 a month increase in the monthly fee at the start of 2020 that didn't thrill me, but overall our experience has been good.

Pros

Initially our favorite thing about Neo was how it facilitated electronic medical record keeping and electronic communication with clients via email and SMS. Over time the things that haven't liked (reporting, inventory management, etc) has gotten much better. The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better. We certainly also appreciate the ability to run NEO on very inexpensive hardware.

Cons

As I noted above, our original "cons" have gotten much better over the 2 years we have been using NEO. Getting reports from past years is still a little wonky, and there is no quick easy way to look up which patient received a certain treatment recently, ie a "who-got" feature. NEO also lumps services (labwork, vaccines, office calls, etc) together with inventory items such as pharmaceuticals and preventives into one big category called "Products". I'd like to see them split apart.

Reasons for Switching to IDEXX Neo

We were using a very outdated version of Avimark. Upgrading the software would have required a complete and very expensive hardware upgrade as well, so we decided to go to a cloud based system.

Response from IDEXX Neo

Replied January 2020

HI Jeff, thanks for your feedback on Neo and for recommending it to others. Input from users like yourself fueled over 60 updates last year, and we have even more planned for 2020, including reporting and inventory. We'd really like to help you take more advantage of what Neo can do for your practice, like helping you drive compliance by texting. Please let us know where we can help!