IDEXX Neo
About IDEXX Neo
IDEXX Neo Pricing
Simple subscription pricing. Flexible programs bundle apps and diagnostics for valuable savings.
Starting price:
$235.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for IDEXX Neo
1 - 5 of 115 Reviews
Dave
Verified reviewer
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Great choice for an affordable price.
Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.
PROSThe ease of use for our team was the most important. There isn't anything that isn't covered in the "HELP ME" section. You can read the instructions, or you can allow the system to walk you through doing the task. It's very easy to learn and with regular updates the system continues to get better and better. Also, you can't say enough about support. I have been in IT for years. This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.
CONSI'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings. I don't like that it doesn't handle tax exempt clients, i.e. Rescues and Non-Profits. The reporting could be better, but I understand they are working on reporting now.
Vendor Response
Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.
Replied January 2019
Alexandra
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Great Cloud Based Software!
We switched from Impromed server based software to Neo cloud based and are extremely happy it. Neo is very easy to use. I loved that our team was able to practice on Neo before our launch date. It made our first day using Neo much less stressful compared to our switch from DVMax to Impromed. The setup for Neo is time consuming but you get to make the software exactly what you want. It has made our charting and billing much more efficient. The consults section is difficult to read through at first but we are getting use to it. The only complaint I would have is that there are not many forms premade in Neo. You have to make them mostly from scratch. It would be nice if we could see what other practices are using and be able to use their premade forms instead of making all new ones. Overall Neo is working great for our 2 doctor small doctor practice. Very happy with the switch!
CONS-Lack of forms -Reminders are tedious to set up and understand at first -Not as many reports as server based softwares
Reason for choosing IDEXX Neo
Easier to use. Modern look. Trust Idexx company.
Reasons for switching to IDEXX Neo
We wanted a cloud based software that was easier to use.
Vendor Response
Hi Alexandra, thanks for your endorsement of Neo, and for your suggestions!
Replied August 2020
John
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2021
Optimistic when I purchased it but disappointed in development
I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware.
PROSIt is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.
CONSThere is no customization of reports. The reports that do exist are oddly named and often do not have what you need. Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need. Improvements are few and far between even as pricing is increasing.
Reason for choosing IDEXX Neo
Pricing, ease of use, and the promise of improvement of the product.
Reasons for switching to IDEXX Neo
I wanted cloud-based software so I could write notes at home, and the previous software crashed too often and was difficult to use.
Vendor Response
Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal.
Replied September 2021
Tammy
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Very Easy to Use
Wonderful
PROSIt has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in improving the software. I feel like the users voices are heard.
CONSJust that I wish that it would intergrate with more products, but I am sure that will change since it is a newer software.
Reason for choosing IDEXX Neo
We liked the customizing aspect of creating templates and charges, being able to vote for changes/improvements to the software, and the easiness of using the software.
Reasons for switching to IDEXX Neo
We needed a newer software
Amanda
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
Neo was the change we needed during this pandemic time
Once everyone got the hang of it Neo went pretty smooth, the users from cornerstone dragged at the beginning. I wish the rx tab would automatically add the script into the rx history VS allowing labels printed but not “proscribed” we constantly fight w the drs over this!!!
PROSHaving Neo definitely allowed us to continue and push through the pandemic curbside. The program slowed us to work remotely when needed.
CONSThe analytics that we had in cornerstone from a management standpoint were much better.
Reasons for switching to IDEXX Neo
Our partner did not have cornerstone and was using software from the 90’s the decision was to switch both clinics over to neo
Vendor Response
Hello Amanda, very glad to hear that Neo helped make your transition to curbside service easier, and that it allowed you to work remotely when needed. We really like your suggestions, please don't hesitate to add them to the Neo Idea Portal!
Replied November 2021