IDEXX Neo vs Weave

RATING:

4.2

(116)

IDEXX Neo has 116 reviews and a rating of 4.22 / 5 stars vs Weave which has 515 reviews and a rating of 4.25 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (116)
4.3 (515)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
October 30, 2023
June 17, 2024
Pros/Cons
  • Pros

  • Its very easy to use and navigate. Provides great help for beginner users.
  • The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.
  • Cons

  • I have lost a few files with this. It now warns you that someone else has it open.
  • Poor estimate capabilities. Updates interfere with current processes, forms, etc.
Read all user reviews
  • Pros

  • Easy to use, easy to change settings settings customize, customers love the quick responses from us.
  • A few years back, Weave functioned well. The integration with Dentrix was a wonderful tool for the staff to have.
  • Cons

  • Implementation was disorganized and out of order, one onboarder didn't know what the other onboarder had covered.
  • Basically, all they can say is you screwed, you owe us money, and sorry but you can cancel...after 30 days.
Read all user reviews
Pricing Range
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$
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos