About ImproMed

ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting.

ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available.

Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and pharm...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

242 Reviews of ImproMed

Average User Ratings

Overall

4.05 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(89)

89

4 stars

(102)

102

3 stars

(32)

32

2 stars

(11)

11

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 242 results

February 2019

Kerrie from Community Care Veterinary Clinic

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2019

Impromed

Overall good. Its overall keeping tract of our clients patients medical records.

Pros

It's easy to keep track and answer our clients questions with improMed. I also use lab screen and other templets that can ease my documents on our patience. Its also nice to have the emailing features so I can get the information to our clients immediately.

Cons

The inventory and product side of this software is complicated. I also wish it will tell me where I'm at with needing to reorder our inventory. The Templates with prescription labels and reminders we seem to always need a IT person to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.

Response from Henry Schein Veterinary Solutions

Replied March 2019

Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

June 2021

Lexie from West Shore Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2021

Review

We have always had a great experience and customer service is always wonderful!!!

Pros

This product is user friendly for scheduling appointments and billing clients. Easy to right click/left click. Very windows based program.

Cons

Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them.

Reasons for Choosing ImproMed

Cornerstone had too many bells and whistles at the time we were choosing our software. We had a different [SENSITIVE CONTENT] at that point and he did not want to utilize everything Cornerstone offered.

Reasons for Switching to ImproMed

Impromed offered more features than Intravet.

May 2020

Kristen from West Coast Equine medicine

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

May 2020

Could be a great product, but has some issues

Pros

Overall the layout is good and easy to learn and is in a logical place. Invoices are easy to create and there is a decent selection of reports to choose from.

Cons

Patients with split billing are a nightmare. On statements, charges for split billed patients are listed in a very confusing way and it doesnt' list what percentage each owner gets billed for. Our clients complain all the time and don't understand what they are being charged for. also, if there is a revision that needs to be made, the next statement doesn't give details on what was changed or what horse it was for, it just shows misc charges/credits at the end of the statement. Not helpful at all!! Syncing laptops to the server take forever!!! The usual sync takes about 1.5 hours and sometimes more. Yes we do the document sync, but I don't know why it has to copy every single file every single time. It needs to just copy over the new items and skip everything that it already has. The report selection, while decent, could be better. There should be more options to choose from for each report. Mobile units cannot add new cities or other certain new info into the database. clients out in the field cannot get a receipt with their full correct address until after the info has been added through the office server. It just looks tacky and is a waste of our time to have to go back and revise things. After almost every "update" there is at least one computer that has a problem. Something always seems to go wrong and I have to pull the computer from the field so my vet has no computer to work from for an additional day.

Reasons for Switching to ImproMed

unreliable product and needed more modern software options

August 2021

Nanci from Saanichton Village Veterinary Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

August 2021

Some big changes are needed before this software can rise above the rest.

It would be impossible to do the job without it but some work flow and usability problems make me wonder if the designers of the software have ever had to use it. As a receptionist you have to do several things at once and there are too many limitations here.

Pros

It is quite easy to learn IF you have someone to train you. It does way more than you need it to IF you have the time to seek out HOW to do things.

Cons

A daily issue is that it only allows you to look at one screen at a time. You are constantly having to close a screen and reopen it later to complete a job. If you are in the middle of something and have to answer a call it does pop up and asks you if you want to complete what you’re doing, but not what you were doing. You have to cancel, take the call, remember which client you were working on before the phone call(s) and then you have to start over trying to complete that job. An example…1) To find out the total of an invoice and take a payment by credit card without the card present such as over the phone, you have to select conclude, close that screen, go to client details to get credit card information, close that screen and reopen conclude to finish processing that payment. 2) During creating a prescription you have to see what the last prescription was and which Dr. prescribed it, close that screen, create a new prescription and remember what the correct dosing instructions are to type them in. If you don’t remember, you have to cancel that screen and start over. Editing that prescription refills amount or dosing instructions once saved is also problematic. 3) Creating estimates - frustrating that estimates don’t show up in order of date created and you can’t sort by date created by clicking on a header. 4) When looking at Invoices completed, the software should always have the latest transaction at the top of the screen unless sorted manually otherwise.

Response from Covetrus Software Services

Replied August 2021

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

June 2021

Beatriz from Chattahoochee Animal Clinic

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

June 2021

Comprehensive approach to practice software

Overall it has been a good experience. Customer service is lacking, though. In my 7 years of using Impromed and their services, I have had several occasions where messages where never returned, questions unanswered, technical support not knowing or listening to our needs.

Pros

Once you understand how to use the system, it is quite easy to maneuver your way through it. User friendly. Easily learned.

Cons

There are some processes that are redundant. It could be streamlined a bit further to make it even more user friendly. Example inventory. I feel that inventory and products can be combined for ease of use. Preview of appointments just by hovering would be great to bring back. It would be great if it was more intuitive. If a certain person logs in, the program remembers their preferences, IE how the screen looks, etc. Difficult to implement a paper light system with this program. Staff did not feel it was user friendly (easy) enough to go "paperless".

Reasons for Choosing ImproMed

We already had it when the practice was purchased.