We no longer use ImproMed due to NVA using AVImark. We used it for 6 years and once we became comfortable with the system, everyone enjoyed using it. We liked the ability to upload photos into the dental record. At the time we were able to upload pet photos for their reminder cards. The clients really enjoyed receiving their pet's photo on the reminder card.

Creating forms could sometimes be a challenge.

We are happy with the software, but it's mostly because there is no better competition. The top competitors have some things better, but other things not so good. Would recommend this software to any medium or large size practice. Suggestion for new feature would also be a id card login system, so that with computers in each exam room, the computer is locked when the tech is leaving the room and fast and secure to login when the tech or doctor is back.

This is a software with many good functions, integrations with multiple other systems such as Idexx etc. We have customized "vetnotes" and start to see positive effects in our hospital due to this. Easy Time works well and medical records is also well functioning.

One important thing with a practice software is to be able to set reminders for different users. So you can have "call backs" or tasks that needs to be done set to individual users or groups. Now there is on list that can't be customized at all for a regular 3 doctor practice use. "Easy Time" is a good tool, but setting up a booking calendar that for instance have color coding in the background for different use of the time slot, for instance annual, nurse or problem appointment slot is very hard to setup. Would be great with a template that you could import for a standard week and make minor adjustments as needed, now you have to set up each block for each column induvidually, can only select day, week or month for one slot... Very time consuming. Also, we use the plug in reminder system to be able to have clients book certain appointments directly online etc. which is great, but the system is not very flexible. Lot's more to ask about there when it comes to control of number of annuals per day, etc. The software is very sensitive to network connections. We tried to use laptops for portability, but even with a Sonic Wifi system, we couldn't maintain a good enough wifi in our building to not have any interuptions, which means that you have to close the software and open up, login and open up every module again. Would be great with a standard set of modules opened up automatically depending on what user logs in.

Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.

The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.

Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free. Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower.

When we first chose to get Impromed in 2016, the customer support was fantastic. This was a huge factor in our choosing this product over others, because as a new user we knew we would have some hiccups. Since then, the support has gone downhill quite a bit, especially in terms of consistency. Sometimes when you call in, you get an excellent technician who knows exactly what you need and helps you quickly and efficiently. Other times the person fumbles about and you can tell that they just aren't as knowledgeable, which often leads to frustration for the customer and the technician needing to escalate the problem, which does not lead to an immediate transfer but instead to someone having to call you back (which can be difficult in a busy practice). This would certainly be understandable if it was a really complicated issue, but sometimes I know what needs to happen (I'm just not personally skilled enough in I.T. to do it) and the person just doesn't even know as much as I do.

I love that it's very user friendly for daily users on the front end. Adding items to medical records and invoicing are very easy aspects of the program. I also like how customizable everything is.

Because of how much the program can do, some of the more advanced functions of the program and the setup options can be confusing. There are also some very basic kinks that could be worked out, but I'm not sure that those items are on Impromed's agenda. Overall, those few things don't hinder our overall use of the program.

Overall it was wonderful. Towards the end it was hard to use but that was because our hardware was extremely old and we couldn't update to the newest version without buying all new hardware which the practice owner couldn't afford to do. BUT that said, the functionality we had was great.

Just to start - Our practice USED to use Impromed Infinity - in 2016 we changed to Cornerstone due to budgetary concerns of our practice owner. That said, I miss infinity. It was so much easier to use, I hate having to tab through Cornerstone for everything. Infinity had a written script option, I could (with password protection) change invoices from one doctor to another, we could do year over year by month reports of inventory. The boarding module was spectacular, I feel like with CS I am back in the stone age. I loved it.

The only thing I can remember having issues with, was some of the reporting functions that the owner wanted. Client retention etc. But otherwise the modules were great. I also absolutely loved the message center - I am in charge of client billing and that is where I stored all of my notes on the different issues I had.

Very disappointed overal;.

I do not like this software, but cannot find a good alternative.

There are numerous modules that do not function as promised and despite bringing this up with tech support over and over, little effort in made to improve them. We were told that inventory just didn't work when you have multiple storage locations (like ambulatory trucks), so after investing significant time switching back to central supply and giving up on tracking inventory in trucks, found that it doesn't even work well in this situation. Cannot keep up in real time. Want lists are not accurate. Virtual white board not functional. Wellness plans module is also not functional (cannot appropriately track these from a financial standpoint) so we have also had to throw in the towel on this, and not for lack of investing a signficant amount of time to try and get it working. Tech support often knows less about the software than we do, so rarely able to get timely help.

Overall a good medical software but could use some improvement with support.

Easy to use and is great for detailed medical records.

Took years to find out why it was slowing down at the top of the hours. Was sure it was because of their hourly backup and it was but was always told by support that it was some other reason. Was very difficult getting support that new the software that was able to find the backup issue and fix it.

Reports are great and easy. Our inventory control is reliable and it is easy to spot problems. Client communication is improved.

I purchased this software with the intent of going paperless for medical records and at the time Impromed was the best one available for this - it has the capability of doing do much stuff that we would use every day. The common reports available are easy to access and if there is a report or a search that we would like to do, impromed comes up with a search that works for us. Inventory management is complex but once mastered is a tremendously powerful tool.

Whenever we have a windows 10 update (not optional as to time or place) come through, it tends to either crash our server or cause problems with all of our printers and other connections. Other than that, we rarely have issues with the software.

Very helpful for non serious issues but sometimes scheduling an analyst to address major issues must be determined on the availability on their schedule. (this usually is addressed quickly) but I must still wait for a callback.

The Technical support is excellent! I have used other software systems and knew what I needed this system to do. Technical support help train me on this system and was extremely patient and helpful when I had question about a function

My biggest concern would be a diet link that would let us view the diets only on a tab. This is not available right now on this version but would be extremely helpful in a patients history search.

Great program. Updates have been helpful and customer service is getting better. Before HS purchased Impromed the customer service was stellar then became poor but now has improved significantly and very helpful. I’m thinking it was a transition thing.

This software is very easy to use and has so many features that I probably don’t even use most of them but are nice to have the option to use if needed.

Steep learning curve at first but eventually you recognize there is 5 different ways to do the same thing and you build a routine.

We began using computers in our practice in the early 1980's. Of the ones being promoted at that time we were most impressed by the features and people behind the system called CompCare, developed by Dr. Dave Allard and Dr. Kent Kruse. Since then we have watched our practice management software evolve and grow not only with our practice but with current technology and current trends in operating a busy veterinary practice. As in our earliest days of introducing a computer as a tool for keeping track of day to day duties and tasks, even today, one of the best advantages of using ImproMed software is the excellent support that we receive from the many technicians that are available either a click or phone call away. We have become so dependent on our practice management software, having such a dedicated team to turn too when problems arise is an extremely valuable resource.

We have been with ImproMed since it began and our computer use has evolved along with each change and enhancement with regards to both software and hardware. ImproMed is used extensively throughout our practice and is extremely helpful in tracking everything that we do from appointment scheduling, patient management and record keeping to financial management, accounting and employees.

The medical records portion of the software has been a recent challenge to us, but one that we are currently learning and slowly becoming more familiar with. Although we have had the capability of using this feature over the years, we had opted to continue keeping hand written charts on all of our patients. Now that we are seeing the need to fully utilize this feature, the least liked thing is the extensive time required to key in all the notes. ImproMed has come so far over the years, we are longing for the day when it will be able to read our minds thus making this task much more effortless!

From preinstall preparation to use over the past 8+ years, we have been pretty happy with Impromed. You have some of the nicest tech support people and it's a pleasure to work with them. Since this was a new practice, we had no database conversion to deal with thankfully!

Generally very intuitive to use. The financial reports generated are great to use. (now if I could get the team to balance at the end of day, I'd be doing good!)

The Inventory Module needs serious revamping: The out of stock bin in the inventory module is a waste of time as it affects the total inventory value and you have to go digging to find the issue. The Inventory Category report needs to be accessible at any time after the close of the month. Currently if you miss printing it you're out of luck. Everything else seems to be date dependent...not Inventory. Also needs a count sheet for when performing a large scale inventory count without killing a ton of trees. Not everyone has a bar code reader ( or needs one) but there's not a count sheet that doesn't include it. Also there needs to be a way to "hide" products no longer in use or in the hospital so that you are only looking at active inventory in ALL THE REPORTS. I can go on, but you get the idea

Cumbersome and clunky. We are definitely able to use the system, but it is not reliable. Daily I hold my breath in trying to figure out what is going to go wrong today. There are so many improvements this software needs to make it more user friendly.

I like the appointment scheduler the most in this software, the different colors make it easier to look at in a glance. I like that it can communicate to Idexx equipment and other programs. I like the idea of intellient inventory if it worked appropriately

It is not user friendly. The training videos are outdated, it is next to impossible to get someone on the help chat feature consistently as well as when you call. The updates are not very helpful. It does not feel like there is any user feedback when these are done. Most frustrating - Why do the treatment plans, not become part of the record so we can easily print the notes and time stamps to give to referral hospitals. This is a big miss It is extremely outdated, it runs slow, sometimes does not even come up when loaded even though we have a fast server. Reporting is very difficult. It is not really labeled in a way to be able to find the information you need. Too many glitches and not frequent enough updates Not cloud based. We have to practice up to date medicine we should have up to date software Setting up admin users and accessibility is really difficult. I still can't figure out if there is a master area of allowances or do we really have to change it for every individual person as to who has access to what.

I am very pleased that we chose Impromed. From installation and initial training to ongoing technician help, it has been a great experience.

This software is easy to use. When it was first installed there was a rather steep learning curve for us since no one in the office had used it - but it was worth it! There is so much included in the program to make day to day tasks easier and the program is always getting better with the upgrades. The Inventory Module is one of my favorite. It is also nice that there are different ways to through the system depending on the task. The help desk is fantastic! When I call in with a question or problem it is usually handled with the first phone call. I believe the best experience I had was when the computer had a hard shut down (due to my error!). It happened at night, but Impromed had us up and running using the back up by mid-morning the next day! The technicians are very helpful and polite. I am very pleased with ImproMed.

A better inter-office chat system would be nice. Also, I find that the Communication/Search module is a bit cumbersome. Lastly, I seldom find what I am looking for when using the Help - Contents/Index/Search section.

This software is kind of hard to use and get used to, I switched from Avimark and still prefer Avimark, Impromed is a lot of steps to get one thing done, but I do like that everything requires initials, that way if there is an error it is easy to find who is involved.

It is very difficult to refill medications, in avimark you were able to refill straight from the chart by right clicking and hitting "refill" impromed is a little more difficult. It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps. It took me a long time to get used to impromed. I also dislike that all appointments are the same color, in Avimark everything was color coded so you knew which appointments were vaccines, which ones were sick, which ones were euthanasia's and things of that nature, with impromed if you don't hover over every appointment you don't know what they are being seen for.

More user friendly than any other software I’ve used. Tech support is most always friendly and helpful which is also better service than other softwares we’ve used.

Ease of use makes it easier to train new people and access new features when upgrades occur. Looks nice as well.

Unexplainable glitches that can interfere with daily routine but are not explained by tech support. For example, if the computer refreshes while someone is selecting a patient’s file it defaults to the previous patient, thus charges and records get put under the wrong pet. Time is lost having to re-enter everything.

At first glance it's an exciting software because of what it does offer. Unfortunately the true usage wasn't explored enough before we converted. The sales pitch outweighed our gains. We do believe it has positives but unfortunately we haven't been able to utilize them due to lack of need. Plus support is not always the easiest to reach when needed or they neglect to return and/or follow up on calls.

We appreciate the complexity of the software even though it doesn't necessarily suit our business. The reporting is good and the level of accountability is good.

We have encountered issues with billing that seem to be non-intuitive. Removing products from an invoice that was already issued also removes them from the history of the client. Also, this software if way to complex for a small business. Way too many "clicks" to accomplish simple tasks.

I'd give Impromed an 85% overall. Software support could be improved- the persons on the inside support team are nice, but not always able to solve issues & their follow-up is lacking for ongoing issues/tickets.

Colorful and easily customized. Many ways to accomplish same task- easy to 'click around' and figure things out on your own.

"Refresh" and "Lock" buttons are right next to each other. Cannot have modules open in quadrant pattern. Not the best credit card integration program- cumbersome & difficult to process returns/refunds. Not the best electronic white board.

I have had excellent customer service with Impromed. I also have been very happy with the software. We almost fully utilize the software and having Impromed as a tool for our hospital has helped streamline and made us more efficient. The financial reports are also very helpful for practice management. I have also been impressed with the updates that the software undergoes to provide improvements to the software.

This software has been integral in our transition to a paperless medical record system. This software has depth that allows for customization for each hospital's processing. It also has great integration with other systems such as laboratories and payment processing.

Due to the depth of the software some complexity is expected. This software is not plug and play and for proper use will require a significant time investment to utilize all of the offerings. That being said, you can piecemeal how you utilize the variety of options until you have everything set up for the way your hospital wants to use the software. The training offerings are also helpful in learning about the various modules. I would recommend having a key person who is comfortable with computer software usage to be the key person.

The salesperson misrepresented the ability for us to sync remotely. This was a huge selling point for us as we don't always report to the office. When calling in for IT support it often feels like support isn't aware of how the program should work. Problems seem to be solved in different ways. Our problems do eventually get resolved, but i spend quite a bit of time with support.

It integrates lab work. We are able to use a quick view of what animals are up to date on.

The program is very cumbersome, there seem to be a lot of redundant "clicks" to accomplish any tasks. The program is not intuitive. For our ambulatory equine practice, the fact that it doesn't allow new cities to be entered on the field units is inconvenient at the very least. This is where we encounter the majority of our new information. We hold our breath every time we set up to synchronize our field units as it is rare that that is a seamless process. The medical history printout for clients is very confusing and not "clean".

Getting help from customer service is usually pretty quick. When I've called to add on new modules that has taken a while for them to get back to me. The program is pretty easy to use, just wish they hadn't added more steps and removed some of the easy features of the old program.

The programming gives us all the modules we need to do our daily tasks. It also links with many other programs offered by other Veterinary companies so we can easily offer rebates to be automatically sent out through Greenline, Carecredit is quick and easy through it, can be connected with most lab software.

With the most recent update, things seem to take more steps of clicking on to do same thing and we lost some of our conveniences that were removed with upgrades. ex. checking our postcards for already scheduled appointments takes 2 more clicks in and out of each client to see if they already have an appointment scheduled where before we could be in the module and just open the account.

Overall, it's been good. I have been using Impromed for 22 years and it has come a long way! My biggest issues have been with support ups and downs, not being able to speak with the same techs like in the "old days", slowness in returning calls when ordering new hardware.

At first glance it looks a bit intimidating, buts once you learn your way around, it's a piece of cake! I really like Easytime! Very easy to use. Patient processing is so easy to navigate. Ease of use when paperlight (We went paperlight in 2010)

There are so many different ways to do the same thing, that it's hard to be consistent when training new employees. It would be nice to see improvement made to the message center. Adding the ability to select multiple employees to a message. Converting treatment plans to invoices needs improvement. Patient transfers are confusing to do

paperless or paperlite is nice for the environment,

I have used infinity for about 4 years now (i have used cornerstone and avimark in the past) and i must say i'm not impressed. I work at an emergency clinic and I must say that our servers are always lagging and computers always crashing. we even got all new computers and servers recently which somewhat helped but not by much. impromed often doesn't know what to do for problems and have even asked me to show them how to get somewhere to something in their software. I also find that there are so many ways the software is depending on employee interaction that allows for a lot of error and based on employee and their ability to use the software. and although they have their own way to email clients and integrate labwork and such, i find that we still use outside email and have to link messages in message center through infinity, copy and paste reports and paste them in the chart, etc.

New customer service interface is terrible.

I get the reports I need for VMG without too much difficulty

Too many clicks to accomplish some tasks. Need more easy customization of reports. Report interface for searching specific questions (ie: how many dogs in the last 2 years) are very awkward to use. Should have EVERY report needed for VMG as a preset button. Need to have more financial reports available.

Customer service is good, several options to contact for help. We don't use all to the features since we do not do boarding or grooming or large animal. We are overall happy with the software.

The integration went pretty smoothly and we had 2 days of training included.

Some of the layout is not the best but you can submit recommendations for future upgrades.