There are many ways to do the same task in this software, but this usually results in confused staff.

We have recently updated to the latest and we are hopeful that any glitches we were experiencing will be solved.

Well we had an entire systems crash with Impromed, including our back up. There was nothing they could do about it.

They do not automatically upgrade the versions of the software. Mobile integration is poor for pads etc. and most importantly service is not good.

Great software and wonderful customer service, recently it has been so easy to get them to help and fix your issue, there is less to none wait time to get connected and get help.

Easy to use, 3 ways to do everything, great support, keeps getting better with each update.

With the most recent update, things seem to take more steps of clicking on to do same thing and we lost some of our conveniences that were removed with upgrades.

The ease of use and customer service are great.

It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps. It took me a long time to get used to impromed.

Inventory module doesn't do what it is suppose to do. Pulls inventory from the wrong location pulls partial bottles of medication from different locations because it has a older lot number.

8 months later, there is still no timeline for fixing the integration. This is just one example.

I like the appointment scheduler the most in this software, the different colors make it easier to look at in a glance. I like that it can communicate to Idexx equipment and other programs.

There are often lag times and strange glitches. Creating forms is VERY difficult and not an intuitive process at all.

The downside, sometimes there is lag or crashes or other issues that prevent workflow.

The lack of quick keys to move between different tabs makes the overall process slower.

The tree set up for medical records is time consuming to go through in order to enter your records and push charges through.

This was here when I started working here 3 years ago. So I would really like to see an upgrade which may have what I'm looking for, just not in the budget.

The poor functionality makes it so that a hospital NEEDS to pay for their tech support in order to keep it functioning at the most basic level.

I think the easytime appointment scheduler has been the most difficult to adapt to, it is difficult to look quickly for an available time slot, because it does not give you a view of entire day.

For example, I want to call in and have a customer service option. Not press 1 for this , press 3 for this, press 2 for that... if you miss your option, you are forced to start back at the beginning.

Benefits would be having the integration with other products which is a huge benefit.

We lost 10 years worth of patient records and had to start over fresh. Imagine our and our client’s frustration.

The ability to use the software to keep client files organized and digitally safe is great. Lots of options for scheduling and employee tracking as well.

Easily customizable options - billing, estimates, invoicing; great options for reports and inventory; user friendly and customer care is very helpful.

Difficult to learn, terrible support, doctors don't love. Missing modern day features for clients that are needed in this day and age.

The support is by far the worst I have seen, worse than Microsoft. If you run into an issue don't expect it to be fixed, if someone says they need to call you back don't expect a call back.

I love how Impromed is customizable. We utilize most features as recommended, but have been able to make other features work differently and better for our practice.

We have always been happy with the easy of maintenance, and use. We recently updated to the newer version of the program and are still getting used to the changes.

Excellent investment, Excellent customer service.

What I like most about Impromed is the ability to customize just about everything to get the software to work best for your work-flow.

Impromed is VERY user friendly. The application tabs are easy to use and maneuver and even when training someone new, the features are easy to learn.

Love that we can communicate by email or text to clients right from the program. This is a great time saver.

Sometimes it can be confusing when making corrections to concluded invoices.

We were able to integrate two practices, which was hugely helpful.

Despite updating to new versions always some heavy glitches which then require another update, that can be very frustrating.

Tech support is worthless. Program can not even do timesheets correctly.

Inventory, patient records and accounting all work well. System has the ability to do so much with added cost of additional modules.

Great software support, quick efficient and courteous. Can solve most issues by remotely logging in and correcting the issue.

Its a really nice software for a small practice, and I believe it would be even more useful in a large one as we do not have the need for a lot of the applications it has in it.

Unfortunately it is alphabetized by owners first name not their last, and if a spouse picks up it makes it more difficult to locate for billing out.

Easy to use and the help staff is nice and very helpful.

I have used other software systems and knew what I needed this system to do. Technical support help train me on this system and was extremely patient and helpful when I had question about a function.

The interface is slick and visually appealing without a busy cluttered appearance. Support is multimodal and rapid.

Sometimes the way it prints out for the rDVM's  is not the way it looks on the screen originally and it can be confusing to read.

The spplication is Intuitive, easy to use, time saving, aesthetically pleasing, and innovative. I also like how you can use it on various technology.

It is ease of use for everyone within the clinic, from the receptionist to the technicians and doctors.

Workflow is great, and easy between modules. Training is fast for new employees.

I can't say enough good things about this software, it was the best choice for our start up and I know Shepherd will grow with my practice.

Every single person that helped us transition was beyond amazing and patient. The training was simple with the available walkthroughs.

So easy to use, easy to learn, with new features added seamlessly without negatively impacting the clean layout and intuitive functions.

The overall experience has been helpful, technical support always helpful and fast response. Teaching us was a positive non dreaded experience.

The ease of setting it up. Smoothness when completing transactions.

This software is amazing. It's so easy and let's you spend more time taking care of your patients.

Would recommend to anyone looking for a simple, cost effective cloud based software for their practice.

We tried a different software and it was horrible. My team was skeptical of anything cloud based and not having paper charts but now we would never want to use anything else.

The search engine is difficult to find the client or patient at times.

Search mechanism is limited to patient and client names, unable to search by breed or diagnosis, etc. at this time.

The customer service could not be better, and they have never forgotten about us - we feel as valued and as important as day 1.

Very user friendly, intuitive,  a great addition to any hospital.

Very user friendly, navigation through software and patient records is extremely easy. Extremely easy to upload lab results, radiographs, images, and other documents to patient record.

The cost is affordable for any size practice. The user interface is straight forward and simple to understand.

Populated Physical Exam is limited to companion mammals and isn't quite 100% applicable to avian and reptile species (or amphibian, fish, invertebrates, etc).

I love that the SOAP is so clearly laid out. Images and all diagnostic work is easy to upload and easy to find.

US Dollar

ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting.

ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available.

Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and pharmacy references.

ImproMed Infinity is compatible with Windows and offers ImproView, a mobile application for iOS and Android devices. The mobile application allows users to access their patient and client database, view medical records, track account balances and upload images.

Support is available online and over the phone.

LongDescription

Treatment Planning

Patient Records Management

Confirmation/Reminders

Imaging and X-rays

Prescription Processing

Billing & Invoicing

Appointment Scheduling

Inventory Management

Windows 7

Windows Vista

Windows XP

Windows 8

Windows 10

Please contact Covetrus Software Services for pricing details.

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

Covetrus Impromed

In Person

Live Online

Webinars

Documentation

Videos

Shepherd is an intuitive, robust, cloud-based veterinary practice management software designed for vets, by vets. With Shepherd's unique workflow, invoices are created as users administer treatments, ensuring accurate invoices and saving time.

Other Shepherd features include:
- Inventory management
- Lab integrations
- Automatic discharges and Tx notes
- An integrated payment solution
- Live chat support
- Integrated reports
- Practice whiteboard

Not only is Shepherd built by a veterinarian, it consists of a clinically trained team. Experienced clinicians assist in the onboarding process, continued support, and are able to more efficiently bring teams up to speed because they know what a day in a veterinary practice can consist of. 

Whiteboard

Purchase Order Management

Electronic Payments

Status Tracking

Payment Processing

Customizable Reports

Document Storage

Activity Tracking

SMS Messaging

Charting

Electronic Signature

Invoice Management

Customer Database

Calendar Management

Template Management

Data Import/Export

Accounting

Inventory Tracking

Email Reminders

Workflow Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Estimating

Customizable Templates

SOAP notes

Appointment Management

Records Management

Client Management

Secure Data Storage

Third-Party Integrations

Document Management

Check-in/Check-out

Client Portal

Communication Management

Self Service Portal

Patient Portal

Task Scheduling

Patient Intake

EMR/EHR

Live Chat

Historical Reporting

All packages include data migration, training, ongoing support, and full software access. No hidden fees, ever! 

Base price: $299/month, includes one DVM & integrated Payment Processor - Shepherd Pay
+ $99 each for DVMs two & three
Ask us about discounts for 4+ doctors, relief veterinarians, and partner specials!

Covetrus Impromed vs Shepherd

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons