--- title: "Instinct Science Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Instinct Science. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Instinct Science is a good fit for you!" source_url: "https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / [Instinct Science](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) / Instinct Science Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/veterinary/instinct-emr-profile/alternatives/) # Instinct Science User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 238 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 217 reviews (91%) - 4 stars: 19 reviews (8%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - online customer support so I don't have to sit on the phone is great; very nice to have all things in one system instead of one thing for inpatient management and another for charges etc - Love the ability to generate drug doses based on patient weight, flag doses that may be inappropriate, and ability to pull up plumbs page for a given drug in plumbs. - There is a robust self training program available for new team members that gets them up to speed quickly and great product support anytime we have questions. ### Most mentioned cons - i.e. when you attach an auto charge it can be difficult to capture the charge appropriately if the treatment is marked off sooner or later than scheduled - No sync with our current pins software, can’t integrate directly so costs don’t cover over which is tough. - The latest version is difficult to visualize current visit and what has been completed vs pending documents ## Instinct Science customer reviews Showing reviews 1-25 of 238 (page 1). ### This software is making my life a lot easier! - Overall rating: 5/5 - Reviewer: Joel C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent - see above. I have really only positive things to say. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I consider myself somewhat of a power user so I tend to be very critical of software but I have been really pleasantly surprised with the functionality and well-thought out nature of the program. I feel that I have already gained quite a bit of efficiency in my charting since making the transition a few weeks ago from our old platform (Impromed Infinity). Unlike other software that I have used or demo'd, Instinct feels fresh and modern whereas most others have a very Windows 95 or DOS vibe. They are constantly adding new features and seem genuinely receptive to feedback and to be striving to make the product better all the time. The platform is very responsive, works well on mobile devices and both mac/PC, and I love the cloud aspect of it. It's been a huge benefit to not have to maintain a local server and backup. It is highly customizable and generally intuitive and even fun to use. Switching EMRs is usually a highly stressful event for a veterinary staff (I have experienced this a few times in the past) and I feel like this transition has been super smooth and relatively painless. The reason that we switched to Instinct in the first place is the excellent functionality of their digital treatment board. Really this part of the software is unique in the market and no other company is even close. It allowed us, even in a 24/7 ER setting, to go completely paperless with our treatment/flow sheets and the staff finds it very easy to use. The thing that I am most excited about as a business owner is the ability to capture/recapture missed charges now that we have full integration of the treatment board and invoicing. I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7! I'm excited to see the new features that lay ahead! #### Cons Like any program, there are a few minor bugs but the team is generally quite responsive to these. There are also a few fairly standard features that are missing from the charting section but I am confident that these will be fixed/added in the near future. I have some worries about what happens if we lose internet connection since there is no local copy but with fiber and battery backup, this is mostly a theoretical concern. #### Reasons for choosing Instinct Science Much better functionality and the potential to add full EMR in the future. I also like they they are an independent company and seem hungry. #### Reasons for switching to Instinct Science The digital treatment board was the primary motivation but we were tired of using a software platform that basically stopped improving a decade ago and with terrible customer support. --- ### Easiest PIMS to learn and to teach ! - Overall rating: 5/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience 10/10 and we are almost at 5 years with the EMR version. I could cover most everything in 45 minutes with a new doctor and they all felt that it was very intuitive. Missed charges are very infrequent due to the full EMR version . The team is also very responsive to requests for help as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We opened a new ER with all new equipment and a new software to all of us. This PIMS has been the easiest to use, and the easiest ti train relief doctors on. #### Cons Not a real con, but I would love the options for label printers to be expanded . Dymo software is a pain #### Reasons for choosing Instinct Science Better treatment sheet and full EMR. The treatment sheet seemed very easy to set up and document treatments, and then have them invoiced at the same time --- ### Challenging but Pretty - Overall rating: 3/5 - Reviewer: Victoria D. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered There has been a big learning curve even though I've used at least 3 other records programs in the past. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clean Interface & Pretty User Friendly/Intuitive. Fun Paws & Play game for team members & nice scheduling interface. #### Cons Hard to Incoorperate Old Records, Merge Systems, & Sometimes Find Records. Treatment Sheets can be tricky if you are trying to put in treatments after the fact/back timed (ER setting). #### Reasons for switching to Instinct Science Merging with another business/practice & needed a common interface,. --- ### Love this PIMS! - Overall rating: 5/5 - Reviewer: Kelsey O. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience from start up to day to day. Great support. someone is always available to answer questions. They are always improving and taking input on how to improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use. Very user friendly staff need very little training to be able to use the software. Great support. Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat #### Cons I've not come across a downfall yet. We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening #### Reasons for choosing Instinct Science support, good reviews, emergency specific platform --- ### Instinct for the win! - Overall rating: 5/5 - Reviewer: Dylan F. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Instinct has grown in the 4 years that I have been using it into a great PIMS for our mixed general and ER practice. We love the whiteboard and really appreciate how receptive your team is to our feedback, good or bad. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the integration with our Idexx send out labs to be very easy to navigate. I also like the updated anesthetic monitoring sheet. The inpatient/outpatient/boarding patient flow is easy to navigate #### Cons The new scheduling interface I was not a fan of but your team has so far allowed different users to keep the older option which I appreciate. #### Reasons for switching to Instinct Science New practice. But have only found my experience enjoyable and not daubtibg --- ### Instinct #1 - Overall rating: 5/5 - Reviewer: Ezra S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am an instinct lifer. I will always be grateful for the time that it has saved me with my records. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am always impressed with the industry leading innovation. When taken into account all aspect of an EMR, there is a significant value for money. The customer support is amazing as they’re always available to help. #### Cons Not anything to speak of. I would like for there to be an iPhone app but apparently that is in the works. #### Reasons for switching to Instinct Science Animals was no longer sufficient for our practice --- ### Good program to use! - Overall rating: 4/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good. No big complaints. Lots of this can be catered to your needs and preferences. But it does take some getting use to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Quick, simple and easy to use. I like this much more compared to other programs. Can also use this from home instead of only at work. #### Cons Some things isn't too easy. For example if i need to alter the time. Sometimes it only allows 15 min intervals. #### Reasons for switching to Instinct Science Did not have all the functions that we need. Especially anesthesia charting. --- ### Huge fan of Instinct, intuitive use, great customer service! - Overall rating: 4/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy with this EMR system. The program is easy to use and even new functions tend to be very intuitive (millennial over here). Very responsive customer support. They seem to really care about the clinic's experience in using the program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very intuitive to use. Very adaptive, responsive to requests for changes within program. Ability to have preloaded templates for specific procedures or conditions to load into estimate and/or treatment plan. Love the ability to generate drug doses based on patient weight, flag doses that may be inappropriate, and ability to pull up plumbs page for a given drug in plumbs. #### Cons Suspect most of my frustrations are with our personal setup vs. inherently in Instinct. Same list of line items for treatment sheets and invoice. Sometimes we have multiple similarly named line items because we have different item names for the treatment sheet (e.g. ECG hourly) that we don't want to have charged to the invoice as 12 separate items each hour during the shift, so then we have an ECG hourly per 12 hour charge. Wish that some treatments completed in treatment sheet would auto populate in initial exam document so that dose, route, time was logged without having to be manually typed in. #### Reasons for switching to Instinct Science Already using Instinct for inpatient treatment plans, goal was to integrate this with full patient record system. --- ### Instinct is really a step above others - Overall rating: 5/5 - Reviewer: Sinuhe F. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I love it, it is easy to use and constantly changing. If there is anything I need help with. I can jump on the chat and the team is always ready to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its payment capture utility makes it easy to audit transactions for any errors during our end of day process. #### Cons The initial set up was rough, but there were facilitators the whole way through. Support is always helpful too. #### Reasons for choosing Instinct Science Bad reviews from colleagues. I was able to preview Instinct multiple times. #### Reasons for switching to Instinct Science I was watching Instincts progressed and liked that it worked for an ER setting --- ### Instinct Review - Overall rating: 5/5 - Reviewer: Ashlyn M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat! This is what makes the biggest difference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat! #### Cons We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible. #### Reasons for choosing Instinct Science It still looked and felt 'old' compared to Instinct, and it still would have been 2 platforms vs the single platform with Instinct #### Reasons for switching to Instinct Science We needed digital treatment sheets, so we went with Instinct (thank goodness smart flow wasn't available at the time), and after a few years with the treatment sheets, we wanted a cloud based PM software, and Instinct seemed like the natural choice --- ### As if Cornerstone and EzyVet had a love child - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a very user friendly, time efficient medical record with a solid treatment sheet. Built in access to drug calculator and Plumbs are extremely helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've only used this in the clinical setting- not for data capture or billing purposes. This is my second favorite veterinary medical records platform, after EzyVet. I've used everything from DVMaxx, VMACS, a literal typewriter, Impromed, AIS, and the much hated Cornerstone. Instinct's medical record and treatment sheet interfaces work well, even in the hectic ER. We are able to set up templates for data entry and bundled treatments which are great help with efficiency. The medication calculator is a literal lifesaver. So many medical errors have avoided with this one feature. Ease of e mailing, and the ability to copy/paste, and use snippets are excellent. #### Cons Seriously, though. What is with the breed abbreviations? So confusing.... I'd love the thumbnail feature that EzyVet has, linking rad and US images to the medical record. I'd also like a cat or dog icon (or bearded dragon, we don't judge) to help quickly help identify species. #### Reasons for switching to Instinct Science Needed a larger database and more versatile treatment sheet --- ### A most excellent veterinary charting program. - Overall rating: 5/5 - Reviewer: Elizabeth C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am VERY happy with the program and customer service. It has made my charting and communication with the hospital VERY efficient and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have worked in the veterinary industry for 13 years and this program is by far, the easiest, most efficient and intuitive program to use for record keeping and hospitalized treatments. I can easily change from charting view, treatment view and discharge instructions in one area. Treatment entry is instantaneous. I can also refer to my treatments as I am writing in my chart and vice-versa which makes record keeping fast and easy. #### Cons I wish that when I am looking at an uploaded document that I would be able to separate the page. This would allow me to read through the document which is often previous hosp notes/diagnostics AND type my notes into the chart at the same time rather than open the document, copy my notes, close the document and then type information into my record. #### Reasons for switching to Instinct Science Hospital management made the switch due to persistent delays --- ### Great veterinary program - Overall rating: 5/5 - Reviewer: Laurie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great and easy to learn and use on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very straight forward. No guessing. #### Cons Sometimes it's hard to read notes, things don't quite fit on the page. #### Reasons for switching to Instinct Science I was not a part of the decision making and they were in the process when I started here. --- ### Best EMR Ever - Overall rating: 5/5 - Reviewer: Carly G. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Easy! Intuitive!!!! I’ve used it now for 4-5 years (vet school into my first two ER jobs) and it is the easiest, most user friendly program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is the easiest and move intuitive EMR and treatment sheet ever! I began using Instinct in veterinary school and now am on my second hospital. It is literally like an iPhone in terms of ease of use/how intuitive it is to use. At this point in my career, I don’t know that I would work at a hospital not using Instinct. If you’re still using cornerstone for a treatment sheet - PLEASE consider trying Instinct! I believe in this EMR so much I dream of working for them one day - LOL! #### Cons None. Sometimes they make interface changes I don’t love but they are always open to feedback and they will quickly edit things for userability as needed. --- ### icu nurse at specialty center - Overall rating: 5/5 - Reviewer: olivia s. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered 10/10 - used it for ICU nursing for about 5 years. it made my job so much easier and great way to review previous notes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very used friendly! as an ER nurse this program made my job soooo much easier! I use a different program now and it does not compare #### Cons nothing! I honestly would not change anything about the program and have nothing bad to say about it. --- ### Instict Review - Overall rating: 5/5 - Reviewer: Chey B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Instinct has exceeded my expectations as both a practicing veterinarian and practice owner! Hands down the best EMR system I have used, and I know it is only going to improve as the industry advances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud feature User friendliness Snippets Plumbs access Oh and the staff loves the triva! I really have nothing bad to say about this system! #### Cons The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this! #### Reasons for switching to Instinct Science Cloud capability and user friendliness!! --- ### instinct rocks - Overall rating: 5/5 - Reviewer: Jessika R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with instinct science has been very good. I would recommend it to a friend for sure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about instinct science is the ability to sync with cornerstone. This makes charges very easy. #### Cons A con regarding instinct science is that all hospitals utilize differently, pro and con depending on the hospital --- ### Great product! - Overall rating: 5/5 - Reviewer: Lucas B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that this product had built in safety features. I utilized it with students and training doctors alike. This product was aesthetically pleasing and made it easy to determine how to prioritize patient treatments. This product is surpassed any other electronic treatment plan system that I’ve worked with. #### Cons I wish that I was able to take pictures of patients lab work in the system to have an electronically upload to be viewed outside the clinic. --- ### Instinct is awesome - Overall rating: 5/5 - Reviewer: Rita W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I love this software. Best system I’ve used in 12 years of practicing. The learning curve was much shorter than other systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very user friendly and intuitive. I really like that we can use as a complete EMR not just a whiteboard. #### Cons It seems like the visual interface changes a lot. The latest version is difficult to visualize current visit and what has been completed vs pending documents --- ### Great EMR system - Overall rating: 4/5 - Reviewer: Taryn A. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I love it! Having everything in one place is so helpful. I haven’t used it for a long time but will continue to use and recommend. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything is in one place. It’s easy to track procedures done, anesthesia, and billing. Having a quick login in and ability to access from any computer #### Cons It can sometimes double my charges or not charge items. I wish there was also an offline mode so when internet goes down I can still use it. --- ### Streamlines 24/7 Veterinary Workflow—with Responsive Support & Room to Grow - Overall rating: 4/5 - Reviewer: William V. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Instinct has kept pace with our round-the-clock workflow. Day-to-day tasks—from triage to lab integration—are smooth, and the support team is responsive and open to feedback. A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but the current product is robust and clearly evolving in the right direction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Intuitive triage flows and whiteboard that suit a 24/7 GP + ER clinic Medical records are quick for doctors and techs to update on the fly Same-day support ticket responses Smooth integrations pull IDEXX and in-house lab results straight into the chart #### Cons No built-in cash window: we must add manual notes for “amount tendered / change given” Lacks patient-photo capture/display for quick ID on the whiteboard Voiding a cash payment skips a journal entry; staff must remember to use “Return” instead Provider-summary reports need deeper drill-downs despite the much-improved Dashboard --- ### New clinic - Overall rating: 5/5 - Reviewer: Liz S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Looks very easy to use and very user friendly. Easy to see what treatments are coming due and what has already been done so multiple #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Plumbs integration, less medication errors. Our clinic is starting to use it and so far so good. The training was easy to follow #### Cons Anesthesia sheet can be a bit difficult to insert CRI's and other changes that are coming. It wasn't intuitive --- ### Great practice tool for any ER - Overall rating: 5/5 - Reviewer: Kathleen M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love working with instinct because it helps me work smarter not harder #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use format that’s also easy for new people to learn quickly. #### Cons Still a few kinks to work out- transferring estimates to billing, ensuring certain charges are taken care of, etc --- ### LOVE Instinct for Vet Hospitals - Overall rating: 5/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our team relies on its use for in and out-patients. Definitely an overall positive experience to our culture and workflow!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Instinct is an amazing tool to help our hospital with treatments and aid in communication across departments. #### Cons No negatives about the software. I'd love to use the electronic medical records aspect, but we have not yet implemented. --- ### Best in the Business - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Instinct has allowed us to deliver care more efficiently with greater safety. I'm excited about future expansion of the Instinct Science suite of products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Instinct Treatment Sheet is the best in the business and miles ahead of competitors. Safety measures built into the system are an big advantage. Plumb integration is tremendous and very valuable. Excited about the ePrescribing (although I haven't had the opportunity to learn much about it) as I think it'll further allow us to operate more efficiently. Instinct Med Record is intuitive and customizable to the needs of the practice. #### Cons I wish our hospital was able to better integrate with the Instinct suite of products. We are a large hospital that does not utilize major outside labs and imaging services. I do not see this as an Instinct problem and see it more as a problem on our end. ## More reviews [Next reviews](https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/?page=2) --- Instinct Science Reviews, Pros and Cons - 2026 Software Advice