This has proven to be very useful for us, and the price is very reasonable.

We do not have to search for lost paper records anymore.

Additionally, whenever we have had questions or suggestions to improve the functionality for our practice, The customer support team have been great. Definitely recommend this software.

You can navigate to different parts of the program from the same page with a few clicks. Client communication feature is great.

Onward Vet is completely paperless, I do not have to worry about printing invoices and estimates. Integration with Antech and IDEXX labs makes it seamless for me to place and receive lab results.

The company also was great when we initially signed up for this software, adding wellness plans and doing other custom things to help streamline our  processes.

The program is easy to learn, has pre-filled and easy to create templates, allows seamless integration to  in house and outside reference laboratory and makes communication with the clients a breeze.

We have used this system for 3 years and have been very pleased with the functionality and simplicity of the software as well as the ability to train new staff members on its usage.

Onward Vet is very intuitive and easy to use program. Most of the information is on the home page.

The information is readily accessible and flows well. The developers are constantly working to refine the app, causing your practice to change on a regular basis.

A key asset for a successful start up veterinary hospital.

We have been using onward vet for the past 3 years , easy to use , always up to date , customer support is 24/7 even with the time difference we always get a prompt answer for any inquiry.

From the start, we received great support to help us get started and up and running. The program has a bit of a learning curve but with some time and experience, it becomes easy to use.

At the start it was a bit confusing and frustrating to learn the flow of the program.

I didn't use it that much unless my pet was sick or I needed to ask a question from my pet's office.

People find it easier to text and less intrusive trying to get someone to answer a phone call. Since it integrates seamlessly into our AviMark software there is little issue.

I like it and I think it is useful to stay in touch with your vet.

PetDesk Support is usually very quick to address any issues that might arise, and are generally helpful and friendly.

Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar.

The customer service aspect is great. They are always friendly and helpful.

I really loved the virtual physician I can get for my lovely pets.I love how you can put all of your pets needs in one place.

Helps provide rapid support as support helps solve issues if I can't. Can schedule appointments and fill medicine without having to make a phone call.

The mass message feature is a life-saver, especially during the pandemic.

I can confidently say that having PetDesk is worth 1-1.5 full time customer service representatives answering the phones, scheduling appointments, and conducting follow-up calls with clients.

I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our  ideas come out.

Customer service has been great. One of the best records of all the vendors we work with.

I would recommend this app to any new pet owner. It's a great way to keep track of their records and have it on you at all times.

The customization for clients is great. Having an app readily available to reach clients through their smart phone is AMAZING.

The customer service is amazing. You seriously will not meet a better group to work with.

Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary.

This also decreases our number of incoming calls which is fantastic because they are always ringing off the hook.

The worst part is that clients request times that are completely booked and we have to go back and tell them they're taken.

It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also.

Honestly, I don’t really have anything bad to say about this product.

I believe it is being worked on, but the lack of availability for an owner to choose a specific doctor when making their appointment.

They have great functionality with their user friendly app, reminders, appt confirmations, integration with software and their customer service is AMAZING.

Clients really do use this. It was hard to imagine not having an app for our clients.

The ease of use and seamless integration with our ImproMed software.

I like the ease of use and the ability for our clients to request things they are needing when they think of it, whether we are open or not.

Its so nice to be able to give discounts to all of our clients. And we all love being able to see our vaccination records and be able to email and print them off from anywhere.

Very easy to use from the veterinary office side and from the client of the veterinary side. Love that I get text to remind me of appointments.

Positive experience overall. The appointment reminder texts/emails have been outstanding.

I like that PetDesk integrates with our practice management software easily and accurately. Makes appointment confirmations more efficient.

That was the biggest draw. Visually it was appealing  and super easy for clients to use.

The setup was easy and the features are great. Our account manager does a great job checking up on the hospitals and makes changes quickly.

The ease of use for our staff and clients is remarkable. The Client Support is always helpful, kind and very knowledgable.

On occasion when changes are made within 24 hours the system doesn't get to update before a confirmation is sent, some clients receive confirmations for the wrong date/time.

Sometimes clients will receive a confirmation for the wrong time.

Overall experience with Petdesk is a a GREAT ONE. Really loved how they thought of everything for your pet.

US Dollar

Onward Vet is a cloud-based electronic health records (EHR) solution that enables veterinary practitioners to track patients' data and manage administrative operations. Doctors can create personalized profiles for patients, upload images/documents, access the details of previous consultations and share medical records across the organization. 


Professionals can use Onward Vet to add subjective, objective, assessment and plan (SOAP) notes in patients' charts and collect electronic signatures on vaccination certificates. It allows users to schedule appointments and remind patients about upcoming consultations via automated notifications. Additionally, administrators can configure access permissions for specific users, manage inventory of controlled substances and store electronic documents in a centralized repository.


Onward Vet facilitates integration with various third-party applications such as Abaxis, Heska and more, enabling veterinarians to upload lab results to patient records. Pricing is available on monthly subscriptions and support is extended via email, phone and other online measures.



LongDescription

Treatment Planning

Whiteboard

Patient Records Management

Status Tracking

Payment Processing

Electronic Signature

Confirmation/Reminders

Communication Management

Self Service Portal

Imaging and X-rays

Client Portal

Reporting & Statistics

Reminders

Prescription Processing

Estimating

Customizable Templates

Billing & Invoicing

SOAP notes

Appointment Management

Records Management

Client Management

Appointment Scheduling

Document Management

Inventory Management

Check-in/Check-out

Web browser (OS agnostic)

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Onward Vet

In Person

Live Online

Webinars

Documentation

PetDesk is the all-in-one patient journey platform that can help veterinary clinics achieve their goals while improving their bottom line.

With PetDesk, clinics will be able to streamline their workflow and simplify their staff workload, allowing them to focus on what really matters: providing top-notch care to their patients. The PetDesk platform offers a range of tools and features that can help improve patient outcomes, including digital marketing, online booking, smart VoIP, a 5-star rated mobile app, automated reminders, payments, forms and intake, and more!

Through the all-in-one patient journey bundle, PetDesk can help reduce no-shows, attract and retain clients, reduce busy work, and bridge the communication gap between veterinarians and their clients. The cloud-based platform also offers tools for managing prescriptions, tracking vaccinations, business health reporting, and more!

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