# PetDesk Software Reviews, Demo & Pricing - 2026 > Review of PetDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/veterinary/petdesk-profile --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / PetDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/veterinary/petdesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/veterinary/petdesk-profile/alternatives/) # PetDesk 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PetDesk 4.7 [(182)](https://www.softwareadvice.com/veterinary/petdesk-profile/reviews/) Pricing Starting at $249.00 per month Top Alternatives ### About PetDesk PetDesk transforms how your practice engages with clients by automating the administrative busywork that's draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice. The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic. ## PetDesk User Interface ## Popular PetDesk Alternatives Main Product PetDesk 4.7 [(182)](https://www.softwareadvice.com/veterinary/petdesk-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.62Value for money - 4.77Customer support - 4.52Functionality Pricing Starting at $249.00 per month Alternative Product [DaySmart Vet](https://www.softwareadvice.com/product/356421-DaySmart-Vet/) 4.6 [(283)](https://www.softwareadvice.com/product/356421-DaySmart-Vet/reviews/) Ratings Breakdown - 4.62Ease of use - 4.56Value for money - 4.66Customer support - 4.38Functionality Pricing Starting at $116.00 per month Alternative Product [Instinct Science](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) 4.9 [(238)](https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.78Value for money - 4.91Customer support - 4.77Functionality Pricing Available upon request Alternative Product [Shepherd](https://www.softwareadvice.com/veterinary/shepherd-profile/) 4.7 [(87)](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.75Value for money - 4.84Customer support - 4.61Functionality Pricing Starting at $299.00 per month Alternative Product [ezyVet](https://www.softwareadvice.com/veterinary/ezyvet-profile/) 4.6 [(277)](https://www.softwareadvice.com/veterinary/ezyvet-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.49Value for money - 4.53Customer support - 4.49Functionality Pricing Starting at $260.50 per month Alternative Product [Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/) 4.7 [(97)](https://www.softwareadvice.com/veterinary/digitail-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.69Value for money - 4.68Customer support - 4.37Functionality Pricing Starting at $289.00 per month ## PetDesk Pricing and Plans Starting price: $249.00 per month Free Trial Free Version Basic $249.00 per month No plan information available ## PetDesk Features - Popular features found in Veterinary Billing & Invoicing Calendar Management Client Management Confirmations/Reminders EMR/EHR Imaging and X-rays Inventory Management Payment Processing Prescription Processing Treatment Planning - More features of PetDesk Activity Dashboard Appointment Scheduling Communication Management Email Reminders Patient Records Management Reminders Reporting & Statistics Self Service Portal SMS Messaging Telemedicine Third-Party Integrations ## PetDesk Integrations Covetrus Pulse Integration rated undefined from -1 review Hippo Manager Integration rated undefined from -1 review ASI-ware Integration rated undefined from -1 review ## PetDesk User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 25% 3 3% 2 1% 1 1% Secondary Ratings Ease of Use 4.8 Value for money 4.6 Customer support 4.8 Functionality 4.5 BR Brittany R. Verified reviewer Veterinary 2-10 employees Used daily for less than 2 years Review source Reviewed January 2025 PetDesk Review 3 Previously 4 Ratings Breakdown 5 Ease of use 3 Value for money Previously 4 3 Customer support Previously 4 4 Functionality Pros: PetDesk was extremely easy to navigate, and provided clients with a portal for the pet's records. Cons: We had repeated issues with the reminder system, and eventually cancelled PetDesk all together. Reasons for choosing PetDesk Pricing and services provided. Read More KH Kathy H. Verified reviewer Veterinary 5001-10000 employees Used daily for less than 12 months Review source Reviewed November 2024 Attractive appointment system 4 New user as a result of vetstoria merger Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences Cons: Doesnt sync automatically with practice PIMS Reasons for switching to PetDesk Part of company merger, wasnt a choice to opt out Read More MS Michael S. Verified reviewer Veterinary 11-50 employees Used daily for more than 2 years Review source Reviewed July 2021 10/10 Recommend PetDesk 5 PetDesk has helped our hospital differentiate ourselves from the others in a crowded market. We focus on a positive client experience, and PetDesk has helped us deliver on that focus. We have used PetDesk since we started Family Pet Health, and I believe we would not be as successful without them. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ease of use by both clients and team members makes PetDesk an integral part of our business. Clients' use of PetDesk decreases the amount on incoming calls that we experience, and that helps to lower the stress levels of our entire team. Cons: I wish that there was a better alert system when someone sends us a text or request for appointment. If we are using our PIMS, we can't tell that something new is happening on PetDesk. I also wish there was a mobile app for the hospital side of things rather than having to login on a web browser. Read More CC Candice C. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Review source Reviewed March 2021 Convenient communication with our clients 5 So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc. Cons: The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything. Reasons for switching to PetDesk Better features with PetDesk. We did not have a very communicative relationship with our rep at the time and their software was not appealing or easy to navigate. Read More KL Kristen L. Verified reviewer Veterinary 2-10 employees Used daily for less than 6 months Review source Reviewed January 2021 PetDesk has been a great addition to our hospital 5 Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls. Cons: There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend. Reasons for choosing PetDesk I did look into using Rapport that integrates with Avimark. I didn't like how they tried to push for us to allow clients to schedule online, PetDesk has this but doesn't push it. I liked PetDesk's interface as it was bright, easy to see, and user friendly. Rapport was not appealing to the eye when it comes to design. Even though PetDesk is still on the higher end of affordability for a small animal hospital it was cheaper than Rapport. Reasons for switching to PetDesk Vetstreet was not helping our clients stay in contact with us. The online portal was not cell phone friendly so a lot of our clients did not log in. We needed something that was user friendly so our clients would be more willing to log in. Read More SA Sharon A. Verified reviewer Veterinary 11-50 employees Used daily for less than 2 years Review source Reviewed August 2021 PetDesk in Small Animal Practice 5 PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard expense saved in processing manual reminders alone is worth the cost of PetDesk. We have new and increased avenues to communicate with clients and they with us in our "phone/social media connected world. Customer service is also good. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments. Clients like the mobile app and it offers another level of client communication. Staff time on the telephone is reduced. The software is easy to use and train. Integration was very easy and successful. Cons: Handling new client requests via the PetDesk link on our Website can be challenging as a call or other forms of communication are needed to set up new clients. Reasons for choosing PetDesk Weave could not provide the Avimark integration required to send reminders and the overall Aviamark integration was not as progressive and easy to use. Read More MS Mary S. Verified reviewer Veterinary 2-10 employees Used daily for less than 2 years Review source Reviewed January 2021 PetDesk ROCKS! 5 I think I already covered this above Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! \[SENSITIVE CONTENT HIDDEN\] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK! Mary Cons: There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it! Reasons for switching to PetDesk We were getting poor service. Especially customer service. And our reminders were a problem. We tried to work with them, but got nothing but frustration. PetDesk blew them out of the water in the first week. Read More CK Courtney K. Verified reviewer Veterinary 11-50 employees Used daily for more than 2 years Review source Reviewed December 2021 Great App for Clients 5 Petdesk has a great support team, whenever I had a issue they were very quick in getting it fixed for us. We would still be with Petdesk if we didn't come along the other software that we switched to. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The feature that we liked the most was that clients were able to have their pets medical records and had the capability to email their pet's vaccine record to their groomer or boarder. Cons: We just cancelled our services with PetDesk because we switched over to Vetstoria who can allow our clients to live schedule. With PetDesk there was a lot of phone/text tag trying to figure out which appt time worked best for them. Reasons for choosing PetDesk Petdesk had more to offer then AllyDVM plus all of the services that we wanted Petdesk had! Read More JL Julie L. Verified reviewer Veterinary 11-50 employees Used daily for more than 2 years Review source Reviewed April 2021 Review 5 CUSTOMER SERVICE. I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our ideas come out- Customer service follow-ups-I wish I had more time to spend with them to be able to take advantage of what there is to offer. (texting) Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Reminders, texting clients, mass messaging-during bad weather situations or power outages, I am able to access from home or my phone to contact clients. CUSTOMER SERVICE-Start to finish and continues to be the best thing about this company. (So don't go changing that)! Cons: I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time. Without having to block times off, there is not really a good way to manage that. Having said that, I feel like there is not a great way to fix that either. Reasons for choosing PetDesk Customer service and follow ups. Reasons for switching to PetDesk Not enough services, customer service was terrible Read More CT Char T. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed January 2021 Love it! But needs some upgrades. 5 Overall, everything has been great! Customer service is exceptional as well as Tech Support! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: When we initially purchased this, we need a company that was ahead of what others were doing. It was easy to transition to and get our clients to use. Cons: We need the ability to accept payment through the app (other than CareCredit's link to their site). Televet offers this option. We also like the ability to send electronic forms. We'd like to be able to have separate logins or the ability to track who is texting with the client. Reasons for choosing PetDesk We considered VitusVet about a year ago. We stayed with PetDesk because it's geared equally between client and clinic use. Reasons for switching to PetDesk Cost and product offerings. Read More Showing 1 - 10 of 182 Reviews [See All Reviews](https://www.softwareadvice.com/veterinary/petdesk-profile/reviews/) ## PetDesk Popular Comparisons [DaySmart Vet vs PetDesk](https://www.softwareadvice.com/compare/74634-petdesk/vs/356421-DaySmart-Vet/)[Instinct Science vs PetDesk](https://www.softwareadvice.com/veterinary/instinct-emr-profile/vs/petdesk/)[Covetrus Pulse vs PetDesk](https://www.softwareadvice.com/veterinary/evetpractice-profile/vs/petdesk/)[Shepherd vs PetDesk](https://www.softwareadvice.com/veterinary/petdesk-profile/vs/shepherd/)[ezyVet vs PetDesk](https://www.softwareadvice.com/veterinary/ezyvet-profile/vs/petdesk/)[Vetstoria vs PetDesk](https://www.softwareadvice.com/veterinary/petdesk-profile/vs/vetstoria/)[Covetrus Avimark vs PetDesk](https://www.softwareadvice.com/veterinary/avimark-profile/vs/petdesk/)[Cornerstone Software vs PetDesk](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/petdesk/)[Covetrus Impromed vs PetDesk](https://www.softwareadvice.com/veterinary/impromed-infinity-profile/vs/petdesk/)[IDEXX Neo vs PetDesk](https://www.softwareadvice.com/medical/idexx-neo-profile/vs/petdesk/) [Compare All Alternatives](https://www.softwareadvice.com/veterinary/petdesk-profile/alternatives/) ## See what companies are saying about Software Advice