The customer service aspect is great. They are always friendly and helpful. Our account manager checks in from time to time to see if we need any materials or a refresher training. They've just been great throughout the whole time we've used PetDesk.

The ease of use and seamless integration with our ImproMed software. Our clients love it!

If a client has two appointments for two pets in one day(say,Fluffy at 10am & Charlie at 4pm), PetDesk will only confirm the first appointment TIME, but will include both pets names. This has caused confusion and double bookings.

Excellent!

Easy for our clients to request appointments and maintain their pet's health records. Easy for us to communicate. We added text messaging which has helped.

There are some issues when suggesting alternate times to clients. In some cases clients don't realize this is not their original appt request for the original date/time. It would also be nice to get better history and tracking of the conversations we had with clients to be able to go back and know who said what and when and what happened. Some of this is there, but it could use more reference data - time and date stamps.

I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.

The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.

It was great. The customer service team was amazing and always helpful. The ease of getting clients to use and teaching team members was very easy. It made communication go up with clients over 100%.

PetDesk was easy to implement and easy both for clients and team members. The texting features was Fabulous and made client communication so much easier.

The appointments did not integrate into our system, so they still had to be manually put in. Sometimes if a a team member forget, since the appointment was made on PetDesk, clients would show up for an appointment that they got a reminder for but it was not on our schedule.

Overall, PetDesk gives me control of my pet's health and well-being. I can access any past records and get help easily by communicating with our vet online rather than calling the busy office or waiting until open business hours. I like that scheduling doesn't feel pressured when its on my terms and at my request. I also like the reward program that gives me points to use on practical services. I am not having to go out of my way to collect reward points because they are given based on any paying service that I would already normally need. Communication and reminders are what also makes PetDesk an essential addition to my already online managed integrated life style.

I mostly enjoy PetDesk for its easy appointment scheduling. I am able to choose a date and time that fits my busy lifestyle from the comfort of home day or night. I also feel good knowing that I will receive confirmation of my appointment from my vet allowing me to feel heard. There is also a great perks reward program included that allows me to receive points to use towards services on future visits.

I can't think of anything in particular that I didn't enjoy on the PetDesk app other than the reward/perks program. It would be nice to allow any accrued reward points to not expire or to be available to use a little longer than they are currently offering. Sometimes I don't have the need for a service for long periods of time and I find that my reward points go wasted due to expiration policies.