About PetDesk

PetDesk is a practice management software designed to assist veterinary clinics with various administrative processes, such as appointment scheduling, client interactions, loyalty programs and more. Using the telemedicine platform, medical professionals can conduct virtual consultations and assess pets' behavioral or dermatological issues through video calls. 

PetDesk offers mobile applications for iOS and Android devices, which allows pet owners to receive automated reminders about due medications, repeated treatments and upcoming appointments. Managers can set up customizable loyalty programs and provide bonus points or rewards based on specific time slots or seasonal offers. Additionally, it also enables doctors to facilitate communication with client...


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Supported Operating System(s):

Web browser (OS agnostic)

115 Reviews of PetDesk

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(89)

89

4 stars

(25)

25

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 115 results

February 2019

Kerrie from Community Care Veterinary Clinic

Verified Reviewer

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Less phone time and fun app

It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.

Pros

This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.

Cons

understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them.

January 2021

Kristen from Orchard Grove Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2021

PetDesk has been a great addition to our hospital

Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come.

Pros

Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls.

Cons

There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend.

Reasons for Choosing PetDesk

I did look into using Rapport that integrates with Avimark. I didn't like how they tried to push for us to allow clients to schedule online, PetDesk has this but doesn't push it. I liked PetDesk's interface as it was bright, easy to see, and user friendly. Rapport was not appealing to the eye when it comes to design. Even though PetDesk is still on the higher end of affordability for a small animal hospital it was cheaper than Rapport.

Reasons for Switching to PetDesk

Vetstreet was not helping our clients stay in contact with us. The online portal was not cell phone friendly so a lot of our clients did not log in. We needed something that was user friendly so our clients would be more willing to log in.

March 2018

Mick from Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2018

Love this app, but needs a little work

Pros

I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.

Cons

The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.

January 2021

Char from Downey Veterinary Hosp.

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Love it! But needs some upgrades.

Overall, everything has been great! Customer service is exceptional as well as Tech Support!

Pros

When we initially purchased this, we need a company that was ahead of what others were doing. It was easy to transition to and get our clients to use.

Cons

We need the ability to accept payment through the app (other than CareCredit's link to their site). Televet offers this option. We also like the ability to send electronic forms. We'd like to be able to have separate logins or the ability to track who is texting with the client.

Reasons for Choosing PetDesk

We considered VitusVet about a year ago. We stayed with PetDesk because it's geared equally between client and clinic use.

Reasons for Switching to PetDesk

Cost and product offerings.

January 2021

Matei from Milwaukee Vet Clinic

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Excellent commincations tool

Excellent!

Pros

Easy for our clients to request appointments and maintain their pet's health records. Easy for us to communicate. We added text messaging which has helped.

Cons

There are some issues when suggesting alternate times to clients. In some cases clients don't realize this is not their original appt request for the original date/time. It would also be nice to get better history and tracking of the conversations we had with clients to be able to go back and know who said what and when and what happened. Some of this is there, but it could use more reference data - time and date stamps.

Reasons for Choosing PetDesk

Cost and features

Reasons for Switching to PetDesk

We wanted to drive more Google reviews of us which has been very successful.