I didn't use it that much unless my pet was sick or I needed to ask a question from my pet's office.

People find it easier to text and less intrusive trying to get someone to answer a phone call. Since it integrates seamlessly into our AviMark software there is little issue.

I like it and I think it is useful to stay in touch with your vet.

PetDesk Support is usually very quick to address any issues that might arise, and are generally helpful and friendly.

Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar.

The customer service aspect is great. They are always friendly and helpful.

I really loved the virtual physician I can get for my lovely pets.I love how you can put all of your pets needs in one place.

Helps provide rapid support as support helps solve issues if I can't. Can schedule appointments and fill medicine without having to make a phone call.

The mass message feature is a life-saver, especially during the pandemic.

I can confidently say that having PetDesk is worth 1-1.5 full time customer service representatives answering the phones, scheduling appointments, and conducting follow-up calls with clients.

I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our  ideas come out.

Customer service has been great. One of the best records of all the vendors we work with.

I would recommend this app to any new pet owner. It's a great way to keep track of their records and have it on you at all times.

The customization for clients is great. Having an app readily available to reach clients through their smart phone is AMAZING.

The customer service is amazing. You seriously will not meet a better group to work with.

Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary.

This also decreases our number of incoming calls which is fantastic because they are always ringing off the hook.

The worst part is that clients request times that are completely booked and we have to go back and tell them they're taken.

It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also.

Honestly, I don’t really have anything bad to say about this product.

I believe it is being worked on, but the lack of availability for an owner to choose a specific doctor when making their appointment.

They have great functionality with their user friendly app, reminders, appt confirmations, integration with software and their customer service is AMAZING.

Clients really do use this. It was hard to imagine not having an app for our clients.

The ease of use and seamless integration with our ImproMed software.

I like the ease of use and the ability for our clients to request things they are needing when they think of it, whether we are open or not.

Its so nice to be able to give discounts to all of our clients. And we all love being able to see our vaccination records and be able to email and print them off from anywhere.

Very easy to use from the veterinary office side and from the client of the veterinary side. Love that I get text to remind me of appointments.

Positive experience overall. The appointment reminder texts/emails have been outstanding.

I like that PetDesk integrates with our practice management software easily and accurately. Makes appointment confirmations more efficient.

That was the biggest draw. Visually it was appealing  and super easy for clients to use.

The setup was easy and the features are great. Our account manager does a great job checking up on the hospitals and makes changes quickly.

The ease of use for our staff and clients is remarkable. The Client Support is always helpful, kind and very knowledgable.

On occasion when changes are made within 24 hours the system doesn't get to update before a confirmation is sent, some clients receive confirmations for the wrong date/time.

Sometimes clients will receive a confirmation for the wrong time.

Overall experience with Petdesk is a a GREAT ONE. Really loved how they thought of everything for your pet.

Sending videos and photos is very easy too and much quicker than email. Our nurses do husbandry and dietary calls for our exotic clients and this gives another insight to how the pet is being kept.

Sometimes I struggled to connect to the clients. It’s also tricky when there’s only one person and they struggle to restrain and film the animal.

Good interface, easy to use. Reduces pressure of trying to prepare prescription/doses/orders when customers arrive.

Our Customer Success Manager is enthusiastic and knowledge, and has been there supporting us from day one.

The search facility is a little clunky leaving me unsure sometimes if all the pet options have been listed when I've put in a name to search for.

Sometimes it can be a little more trickier for the older generation to get used to and some are unable to use it at home.

The System is very clean and simple to use, the ease of access is a great selling point for ourselves and our clients.

Easy to use and intuitive. Clients love it and use it in such a way that we have a better level of comms between us.

Discrete communication with clients, ability to send payment requests and receive payments. Great alternative to the telephone.

I like it, the staff like it and the clients like it.

I have saved several templates, all my team members can monitor requests, I have created SOPs so they know the action flow. It has increased revenue and clients love it.

Good, reduced phone calls and improved our ability to communicate with clients whose pets have been hospitalised.

Extremely positive experience both in using the app and with any dealings with the wider support team.

It’s also good to assess animals in their relaxed state in their environment and not to have false positives like increased breathing rates.

This app was made for veterinarians to interact (with ease) with pet owners. This has been such a blessing.

We have two branches and with our experience it may be easier to have one branch to avoid any payment confusion when doing the end of day cashing up.

We are still working towards integrating with our practice software but this delay has been on their side rather than PetsApp.

I like the ease of communication between the veterinary practice and owners. It is easy to send payments and get up to date information from owners about their pets.

It is very easy to set up documents to send clients eg for husbandry or diet information. Being able to end photos and videos of their pet whilst in the hospital brings comfort to the clients too.

Our business has really benefited from this app and our clients love it too. It is super easy to use.

Great for younger members of the team who are used to communicating in this way. Nice to look at, easy to use and easy to feedback for future development.

But they are working hard to get these things sorted, such as appointment booking being made directly onto the computer system e.g. Animana.

It is really  refreshing to do business with a team who are so invested in helping find solutions for other businesses.

US Dollar

PetDesk is the all-in-one patient journey platform that can help veterinary clinics achieve their goals while improving their bottom line.

With PetDesk, clinics will be able to streamline their workflow and simplify their staff workload, allowing them to focus on what really matters: providing top-notch care to their patients. The PetDesk platform offers a range of tools and features that can help improve patient outcomes, including digital marketing, online booking, smart VoIP, a 5-star rated mobile app, automated reminders, payments, forms and intake, and more!

Through the all-in-one patient journey bundle, PetDesk can help reduce no-shows, attract and retain clients, reduce busy work, and bridge the communication gap between veterinarians and their clients. The cloud-based platform also offers tools for managing prescriptions, tracking vaccinations, business health reporting, and more!

LongDescription

Treatment Planning

Patient Records Management

Customizable Reports

SMS Messaging

Confirmation/Reminders

Communication Management

Calendar Management

Telemedicine

Self Service Portal

Email Reminders

Activity Dashboard

Reporting & Statistics

Reminders

Prescription Processing

Appointment Management

Client Management

Third-Party Integrations

Appointment Scheduling

Check-in/Check-out

Web browser (OS agnostic)

Contact PetDesk for more information on pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

PetDesk

Live Online

Documentation

Videos

Pound Sterling

PetsApp is a leading digital client communication and marketing platform for veterinary clinics that benefits both your team and your clients.

The purpose-built veterinary software frees up bottlenecks in your clinic's workflows, saving you up to three hours of inbound call time every day. Additionally, it allows your team to work more flexibly by opening up remote consultation opportunities and prioritizing incoming enquiries at a glance. 

Using a simple app, customers can request appointments, order medication, settle bills, and ask for animal care tips. They can also take advantage of easy text, video and photo chat to stay in contact with their local veterinarian.


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