About Provet


Provet is a cloud-based practice management solution for veterinary clinics and hospitals of all sizes. Key features include online bookings, client communication, patient records, imaging and laboratory device connectivity and resource management.

The solution allows users to create and export work schedules. Appointment, health check-up, vaccination and laboratory reminders can be automated. Users can send personalized messages by SMS or e-mail. In addition, Provet also allows users to control stock levels, create price lists and track inventory. Identification data such as microchip numbers and tattoo identifiers can be stored within the system.

Users can generate custom reports on various metrics such as client ratings, medications and financial reports. They can also create templates for common procedures, clinical notes and discharge instructions. Information is encrypted with HTTPS connection and backed up automatically.

The solution is available on a monthly subscription basis and support is provided via live chat, e-mail and an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

41 Reviews of Provet

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(25)

4 stars

(12)

3 stars

(2)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 41 reviews

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November 2017

Jery from O'Connor's Ennis Veterinary Surgery

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Overall I have found this to be an excellent practice management software package.

Pros

I'm glad to report that we very happy to use and recommend Provet Cloud. First of all, having it based in the cloud, allowing access from any point and seamless updates, is a major plus over desk-based systems.
The appearance on the screen is fresh, intuitive and user friendly. Features to communicate with the client work very well and we have received lots of positive feedback from clients particularly in relation to text confirmation and reminders of appointments.
The support and backup has been very good. All issues have been dealt with professionally and quickly. The knowledge base was very useful for giving overall help when starting to use Provet Cloud. The in-app messenger provides instant access to support when needed and is a very easy and useful way to communicate.
We have just moved from a paper-based system and are still learning how to best use the system but are very happy we made the right choice and that it has lot more to offer us as we get more familiar with it and as our practice grows. Price wise I think it represents exceptional value for money.

Cons

Very little not to like about this package. There is not (yet) an app which could be used offline which would be very useful for the large animal section of the practice.

Response from Finnish Net Solutions of Three Plus Group

Replied November 2017

Hi and thank you so much for the very kind review. We're glad that you're so happy with our software. You're going to be even more excited to know that we are releasing an app to be used offline very soon! It is in beta-testing at the moment, and we expect to be able to release it to the base by the first of the year. I think you'll like it just as much!

November 2017

Borislav from Vet House

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Everything a clinic would ever need and more!

Clients do forget their consultations if not reminded, this way it is very easy to plan their visits. Also we can do trending and all the things to follow up a patient. At the moment it is a bit hard to forget your clients past issues, as they are always on cloud so you can get more complete history based on an actual data, not just what the owner says. Clients feel more comfortable when you know about their pets health problems in advance so they think you remember them. That way they are more than happy to stay in your clinic.

Pros

Cloud based, fully automated and very comprehensive. It is developed very user friendly. Possibility for lab equipment connection.

Cons

Lack of separate field for annual vaccination and separate reminder for that. Otherwise fully complete.

Response from Finnish Net Solutions of Three Plus Group

Replied November 2017

Thank you so much for your kind review! We are working on the vaccination request, and hope to have something out by the beginning of next year. Thank you for being a valuable Provet Cloud client!

September 2015

Johanna from Eläinlääkäri Johanna Marttinen

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2015

Very modern design, easy to use and works as well with iPad

I was looking for a software to start my practice with that would be portable and would work well with iPad as well. In a small animal clinic environment Provet Cloud works like a charm since every staff member can access the software and make notes for the patient seamlessly from their own devices at the same time. And the best thing is that I can easily use it during ambulatory practice in the field or home as well. It even works with iPhone if you for some reason don't happen to have your computer with you or run out of battery when on house call. The patients prescriptions and other papers can be easily printed wireless from your phone if needed. It takes a day or two to organize the software as you want it to be (save all the info) but after that it is very easy to use. I have used many different software and this is by far the "smartest" one. The design of the software is very modern and it pleases the eye as well. The best thing about this software was the possibility to communicate with the owners through the software. They can send you feedback and you can e-mail or text them (results, appointment times, invoice reminders, instructions...) straight from the patients own "chart" if you need to. Even though the customer service isn't needed that often when I had questions they were easily accessed via the software it self/e-mail or phone. And they sort the problem on the spot. So full 10 points to the customer service! They intoduce new features to the software all the time so I'm confident that in the near future the software is going to go from excellent to outstanding. I can really recommend this software for clinics as well as for vets who work from their cars in the field. Specially if you would like the software to work in a Mac/"touch screen environment" as well, this is a very good choice for you!

July 2018

Sally from Riverside Veterinary Centre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Efficient system with fantastic support.

Peace of mind and confidence that systems are in place and working.

Pros

The ability to perform different tasks in a variety of ways. Great for staying in contact with clients. Quick label printer. The dashboard is great, patients with medication etc to collect appear here plus appointments for quick reference. Easy to search for patients/clients. Love the email, text and estimate facilities. Fantastic to have automated reminders within PMS.
Provet's support is brilliant, am confident queries are dealt with and overcome. Speech bubble support makes this very simple.

Cons

Would be great to link with something like Constant Contact / Mail Chimp for our blogs so our regular clients visit & interact with our website.
Would like to be able to prescribe medication without having to go via consultation.

Response from Finnish Net Solutions of Three Plus Group

Replied July 2018

Hi Sally, Thanks so much for your kind review. Provet Cloud is constantly evolving and growing based on input from customers like you. We'll continue to look at the integrations you suggested and see if we can make it work in the near future. Thank you again! The Provet Cloud Team

April 2018

Freya from Veterinary

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

difficult to get used to at first but once you have figured out where everything is it is fine

Pros

i think the advanced search feature particularly useful for research, i like the way you can narrow your search to a specific client /patient or can search for a group of patients

Cons

it can often make basic tasks seem very complex with a lot of 'clicks' needed to reach the destination you want

Response from Finnish Net Solutions of Three Plus Group

Replied April 2018

Hi Freya, Thank you for your review. We're glad to hear that you find our search function to work for you so well. In order to accommodate different work process, we have several ways to get to certain sections of our system. Feel free to contact one of our support specialists via the in-system chat feature and ask to see if there is an quicker way for you to get to a particular section. Thanks again for being a Provet Cloud subscriber! The Provet Cloud Team

January 2018

Susan from Edinburgh University Dick Vet Equine

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

January 2018

Now live on the system and finding it better to use than first thought

Pros

It has many functions which most of are intuitive, and there is an easy flow to most of the system. the customer support is fairly quick to respond.

Cons

so functions are not so obvious and there is too many different ways to achieve the same action. so for instance you can book an appointment at least 3 ways which can be confusing. and there is not user manual so it is user tested which I feel makes it less efficient as we do not see the whole potential of the system.

Response from Finnish Net Solutions of Three Plus Group

Replied January 2018

Hi Susan, Thanks for the kind review. Glad to see that you are finding it easier to use now. We acknowledge that a user manual would be a good benefit to have. Remember that the Knowledge Base is online, although for the University, we are still in the process of developing features, and any manual published now would be quickly out of date! But there will be periodic uploads of guides on the new features as they come out. As you use the new system more, I am sure you will discover great ways to make it work for you. Thanks again for being a valued Provet Cloud family member! --Provet Cloud team

September 2018

Eshel from the Broadmeadows vet PTY LTD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

best Veterinary software arund

Pros

customer service is the best. they actually implement your idea. very user friendly.

Cons

few of the features need a bit of polishing

Response from Finnish Net Solutions of Three Plus Group

Replied September 2018

Thanks so much for the very nice review! We are extremely proud of our support team, as well! We're working on polishing those features, and hope that you will enjoy the constantly improving nature of our cloud-based practice management software for a long, long time! The Provet Cloud Team

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Provet

My assessment is very positive because it has made our work much easier and we can also have all the tests done on a patient together in it's file to access them whenever needed.

Pros

the option to create templates to write the clinical exam more quickly and accurately

Cons

Difficulties do connect with Idexx station.

Response from Finnish Net Solutions of Three Plus Group

Replied February 2019

Thank you for your review! Make sure to reach out to Support regarding any issues you have having to connect to your IDEXX station. We're glad that Provet Cloud is making your work easier, since that is our goal!

January 2019

Jess from Hospital for Small Animals Edinburgh

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

January 2019

Review of ProVet

It's improved efficiency of patient care

Pros

Ease of use, fast, customisation, access online

Cons

The layout on the screen is a bit too 'busy', would like to be able to customise the colours and format of the layout a bit more

Response from Finnish Net Solutions of Three Plus Group

Replied January 2019

Hey Jess, Thanks so much for the review! As you well know, we'll continue to evolve Provet Cloud based on input from customers like you! We'll see what we can do about the layout as we move on. Thanks again! The Provet Cloud Team

September 2017

Nichola from Perth Veterinary Behaviour Service

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

I use Provet for a small mobile practice so it works for my needs. The support is very good.

Pros

It's easy to use and I have access to reminders. The technical support is also very good. I usually get a reply within 24 hours despite the time difference!

Cons

I would like a prescription template for written scripts but this is now being arranged. I still have the ability to use a discharge template in the meantime.

Response from Finnish Net Solutions of Three Plus Group

Replied September 2017

Nichola, Thank you for your kind review. Yes, we are working on being able to provide scrip templates within the system, and hope to have those released soon. We really appreciate the input from our users, and strive to be the best 'partner' for your practice management. Thank you again for taking the time to review us!

December 2017

Dagmar from Sodalis OÜ

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

I am quite pleased

Generally easy to use and easy to make costumer bills. All employees can use it in different rooms at same time.

Pros

You can use it anywhere...at work, at home. If ther are days off at work, it is good to see what's coming next day.

Cons

The bills you have confirmed you can´t deleted. Sometimes happends that double bills, and it is hard to fix them. Would be better if ther are possibility to delate wrong or double bills.

Response from Finnish Net Solutions of Three Plus Group

Replied December 2017

Hi Dagmar, Thank you so much for your kind review of our product. We're quite proud of it. As for being able to delete bills, that function is not available to users mainly due to complex legal restrictions. However, we are looking into ways to more easily allow you to manage those inevitable mistakes. Watch our email newsletter for more information. Thank you again for being part of our Provet Cloud family!

April 2018

Beika from Metro Mobile Vet

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0