# Shepherd Software Reviews, Demo & Pricing - 2026 > Review of Shepherd Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/veterinary/shepherd-profile --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / Shepherd Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/)[Alternatives](https://www.softwareadvice.com/veterinary/shepherd-profile/alternatives/) # Shepherd 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Shepherd 4.7 [(87)](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) Pricing Starting at $299.00 per month Top Alternatives ### About Shepherd Good software shouldn’t slow you down. It should feel like part of the team. Shepherd is second-nature, workflow-first practice information management software that runs in the background, keeping everything in sync while you move through the day. Built and overseen by veterinary professionals, it reflects how clinics actually operate. Features are guided by a Director of Veterinary Medicine — something no other PIMS has. As your team documents care, Shepherd connects the rest automatically, so there are fewer clicks, missed charges, and things to double-check. It’s intuitive enough to learn quickly, powerful enough to scale, and with vet experience at every level, it’s designed around how real practices operate (not how software thinks they should). When you need help, you’ll talk to a clinically trained support team that understands your day and responds fast. This is software that fits into your workflow. Not the other way around. ## Shepherd User Interface ## Popular Shepherd Alternatives Main Product Shepherd 4.7 [(87)](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.75Value for money - 4.84Customer support - 4.61Functionality Pricing Starting at $299.00 per month Alternative Product [DaySmart Vet](https://www.softwareadvice.com/product/356421-DaySmart-Vet/) 4.6 [(283)](https://www.softwareadvice.com/product/356421-DaySmart-Vet/reviews/) Ratings Breakdown - 4.62Ease of use - 4.56Value for money - 4.66Customer support - 4.38Functionality Pricing Starting at $116.00 per month Alternative Product [Instinct Science](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) 4.9 [(238)](https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.78Value for money - 4.91Customer support - 4.77Functionality Pricing Available upon request Alternative Product [ezyVet](https://www.softwareadvice.com/veterinary/ezyvet-profile/) 4.6 [(277)](https://www.softwareadvice.com/veterinary/ezyvet-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.49Value for money - 4.53Customer support - 4.49Functionality Pricing Starting at $260.50 per month Alternative Product [Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/) 4.7 [(97)](https://www.softwareadvice.com/veterinary/digitail-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.69Value for money - 4.68Customer support - 4.37Functionality Pricing Starting at $289.00 per month Alternative Product [IDEXX Neo](https://www.softwareadvice.com/medical/idexx-neo-profile/) 4.2 [(117)](https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.34Value for money - 4.54Customer support - 3.90Functionality Pricing Starting at $290.00 per month ## Shepherd Pricing and Plans Starting price: $299.00 per month Free Trial Free Version Shepherd $299.00 per month Plan includes: - SOAP Medical Record Workflow - Client Communication - Practice Management - Detailed Reporting - Inventory Tracking - Charge Capture - Digital Whiteboard - Patient Scheduling - Customizable forms ## Shepherd Features - Popular features found in Veterinary Billing & Invoicing Calendar Management Client Management Confirmations/Reminders EMR/EHR Imaging and X-rays Inventory Management Payment Processing Prescription Processing Treatment Planning - More features of Shepherd Accounting Activity Dashboard Alerts/Notifications API Appointment Scheduling Charting Communication Management Customer Database Data Import/Export Document Management Document Storage Electronic Payments Electronic Signature Email Reminders Historical Reporting Invoice Management Live Chat Patient Intake Patient Portal Patient Records Management Reminders Reporting & Statistics Self Service Portal SMS Messaging SOAP notes Status Tracking Task Scheduling Template Management Third-Party Integrations Workflow Management ## Shepherd Integrations Greenline Integration rated 4.5 from 19 reviews WaitWell Integration rated undefined from -1 review Talkatoo Integration rated undefined from -1 review Weave Integration rated undefined from -1 review Inventory Ally Integration rated undefined from -1 review ## Shepherd User Reviews Overall Rating 4.7 Ratings Breakdown 5 76% 4 23% 3 1% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.8 Customer support 4.8 Functionality 4.6 JM Jessica M. Verified reviewer Veterinary 11-50 employees Used daily for more than 2 years Review source Reviewed March 2026 #1 Best Veterinary Software and PIMS Out There 4 Overall, I would still recommend Shepherd to hospitals that are looking to find the best veterinary PIMS, it's by far the best software I've ever used in the 13 years I've been doing this. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Easy to use, great PIMS, user-friendly, inventory tracking is amazing, the best veterinary software as it's made for vets by vets Cons: The updates have gotten better, but there are still issues with the entire system going down within 24 hours after updates have been done, which messes with our daily flow, schedule, charges, and general communication. I will say, they are actively working to resolve this Reasons for choosing Shepherd Easier to use, made by vets for vets, integration is fantastic Read More AT Ashley T. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Reviewed July 2025 We love shepherd! 4 Overall, I really like using Shepherd. It’s intuitive and easy to navigate, which makes training new staff and managing daily tasks more efficient. The layout is clean, and the workflows make sense, which helps keep things running smoothly. While occasional update issues can be frustrating, the overall user experience is positive, and I appreciate how the platform continues to evolve. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really appreciate how frequently Shepherd updates its software. The regular updates keep the platform fresh, introduce helpful new features, and show that they’re responsive to feedback from clinics. It makes it feel like the software is growing with us, constantly improving and adapting to meet our needs in a fast-paced veterinary environment. Cons: While I appreciate the frequent updates, there are times when those updates cause unexpected crashes or system slowdowns. This can be frustrating and disruptive to our workflow, especially during busy times. It’s a real challenge when it impacts patient care or delays service, so more stability during rollouts would make a big difference. Reasons for switching to Shepherd I changed practices and pine creek animal hospital uses shepherd Read More GB GINA B. Verified reviewer Veterinary 11-50 employees Used daily for less than 2 years Reviewed July 2025 Good Cloud Base Software for the money 4 It has been a good experience and a huge learning curve changing to a new software. I do like that it talks with our Cubex and Idexx equipment. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Shepherd is a good value for the money spent with 7 DVM's and not having to pay for the extra staff usage. The CCS team really likes the ease of scheduling appointments for our clients. Cons: Lately they seem to issues when they do software updates with the software have glitches. The team is quick to help correct the issues, but this can be frustrating for the team. Reasons for choosing Shepherd The cost of the migration was less then others, we also spoke with other clinics who have different software and determined, based on this, that Shepherd would work best of us. Reasons for switching to Shepherd The old software was going to have no more upgrades and we wanted to be cloudbased Read More CH Caroline H. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Reviewed July 2025 Easy and practical 5 Unlike many electronic medical record systems, Shepherd is intuitive, easy to learn, and easy to teach. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Everything you need can be accessed from the patient record. No need to go back and forth from the client interface to the patient. No need to go back and forth from a home page to the client/patient page. As veterinarians, we start and stop with the patient. It is as if it is an old-fashioned paper record, which has everything one needs about the patient, all bound up in one folder. But instead of being a physical record, it is found within an easy-to-navigate electronic medical record system. Cons: It used to be the reports, however, the available reports have been expanded greatly. Now I have all the reports I need. Reasons for choosing Shepherd Everyone in our clinic felt we were losing track of our outpatients in other systems. Read More JW Jonah W. Verified reviewer Veterinary 11-50 employees Used daily for less than 2 years Reviewed July 2025 Great product 5 Very pleased with the software. I've used several other PIMS over the years and this is certainly the best. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Ease of use, especially record keeping. The integration with IDEXX is also nice. Generally the simplicity is the highlight. Minimal tabs or clicking like you get with Cornerstone or EZ vet and it reports are more robust than you get with Instinct which in my mind is the only runner up software out there. Cons: The treatment sheets could use a little work for hospitalized patients. Otherwise I do not have many complaints. No software is perfect but this one is solid. Reasons for choosing Shepherd Looked at EZVET and Instinct as two alternatives. Shepherd was the best fit for an urgent care model. Clean interface without too many tabs. Versatile while also not overly complex. Read More CP Casey P. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Reviewed July 2025 Thoughts from Friendship Vet 5 I am very happy with the program and plan to continue using it in my practice. The costumer service has been top notch as well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use and the way the system is organized makes teaching the system to new hires VERY easy. Cons: There seems to have been some technical difficulty with the system as of late but I think that it has lined out finally. Reasons for choosing Shepherd I liked the way Shepherd was set up. It looked like it was more user friendly. Reasons for switching to Shepherd Our practice had outgrown the program we were using. Read More AG Amanda G. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Reviewed July 2025 The Best There Is 5 I have been loving Shepherd since day one. I have worked with several systems in the past, but this has been the best. The ease of scheduling, the ease of managing client and patient information, the reports available, the fact that we can be even more paperless...these are just the tip of the iceberg as to why I would recommend Shepherd to any clinic. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer support is on point, super easy to use making patient and client management smooth, the ease of pulling reports, the ease of creating documents/forms to be utilized within the SOAP. Cons: There are somethings that are not customizable, but I do love that they allow feature requests to possibly improve that. Reasons for switching to Shepherd The fact that is was so much easier to use and to get setup in a short amount of time. Amazing offers and features. Read More SD Sadie D. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Reviewed July 2025 Shepherd Review from The Vet Shack 4 Overall, we have had a great experience with Shepherd. If I have questions, I can get a response within 10 minutes with the live chat. Our account manager has been super helpful with any other questions that I have had. She did great with our onboarding when we had no idea what to expect. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Shepherd is always improving and releasing new updates. I like that we can submit our own ideas on what we'd like to see improve, and when enough people have the same ideas, they work hard to update and improve the program. Cons: Some updates (interest on statements being one) are very important to our clinic and it would be nice to have the financial updates be updated more often. I understand technology is changing, but I am less concerned with AI and more concerned with financials and the bottom line for our practice. The reporting aspect could also use some work, but it does seem to be improving. Reasons for choosing Shepherd The flow of the program seemed to work better with Shepherd. Reasons for switching to Shepherd Impromed's customer service left a lot to be desired. After a server crash, we were unable to collect all of our data back and we needed to look at a more cloud-based program. Read More CR Chris R. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Reviewed July 2025 Shepherd at Blue Ridge 5 The onboaerding process was great! So much help walking you through step by step to make it as easy as possible. They are putting updates in all the time and you can even suggest things to add and thats great. The system offers so much more than just schedules and invoices its amazing! Worth every penny!!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The actual program is easy to use once onbard. The system is well put tohether and makes scheduling and writing records so much easier. Information is easy to get to clients quicklt too. Cons: I wish the read only mode offered more. If the intermet is down you cant do much with the system. Updates come often so thats good. Reasons for switching to Shepherd You could only have one soap open at a time, system was out dated and remote access wasnt possible, Read More JB Julie B. Verified reviewer Veterinary Self-Employed Used daily for more than 2 years Reviewed July 2025 Overall great! 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Shepherd is very intuitive and easy to use. It’s user friendly and integrates with most of the vendors I’d want it to (Vetsnap, Blue Rabbit, Zoetis Reference Lab, Kumba). It is cloud based which is imperative for me as a mobile practice. Customer support is generally pretty fast and helpful. Cons: It’s a little pricier than some of the other softwares I looked into. There have also recently been a few fairly major outages where the system has been unusable during business hours. Reasons for choosing Shepherd Ease of use, integrations, and customization available Read More Showing 1 - 10 of 87 Reviews [See All Reviews](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) ## Shepherd Popular Comparisons [DaySmart Vet vs Shepherd](https://www.softwareadvice.com/compare/263143-shepherd/vs/356421-DaySmart-Vet/)[Instinct Science vs Shepherd](https://www.softwareadvice.com/veterinary/instinct-emr-profile/vs/shepherd/)[Covetrus Pulse vs Shepherd](https://www.softwareadvice.com/veterinary/evetpractice-profile/vs/shepherd/)[ezyVet vs Shepherd](https://www.softwareadvice.com/veterinary/ezyvet-profile/vs/shepherd/)[Digitail vs Shepherd](https://www.softwareadvice.com/veterinary/digitail-profile/vs/shepherd/)[Covetrus Avimark vs Shepherd](https://www.softwareadvice.com/veterinary/avimark-profile/vs/shepherd/)[Cornerstone Software vs Shepherd](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/shepherd/)[Covetrus Impromed vs Shepherd](https://www.softwareadvice.com/veterinary/impromed-infinity-profile/vs/shepherd/)[PetDesk vs Shepherd](https://www.softwareadvice.com/veterinary/petdesk-profile/vs/shepherd/)[Rapport vs Shepherd](https://www.softwareadvice.com/compare/263143-shepherd/vs/364201-Rapport/)[Vetport vs Shepherd](https://www.softwareadvice.com/veterinary/shepherd-profile/vs/vetport/)[IDEXX Neo vs Shepherd](https://www.softwareadvice.com/medical/idexx-neo-profile/vs/shepherd/)[RxWorks vs Shepherd](https://www.softwareadvice.com/compare/263143-shepherd/vs/449982-RxWorks/)[Hippo Manager vs Shepherd](https://www.softwareadvice.com/veterinary/hippo-manager-profile/vs/shepherd/)[Provet vs Shepherd](https://www.softwareadvice.com/medical/provet-profile/vs/shepherd/) [Compare All Alternatives](https://www.softwareadvice.com/veterinary/shepherd-profile/alternatives/) ## See what companies are saying about Software Advice