--- title: "Shepherd Software Reviews, Demo & Pricing - 2026" description: "Review of Shepherd Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/veterinary/shepherd-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / Shepherd Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/)[Alternatives](https://www.softwareadvice.com/veterinary/shepherd-profile/alternatives/) # Shepherd Review From $299/month Free trial 1 plan On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Shepherd 4.7 [(87)](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) FrontRunner 2026 Pricing Starting at $299.00 per month ### About Shepherd Good software shouldn’t slow you down. It should feel like part of the team. Shepherd is second-nature, workflow-first practice information management software that runs in the background, keeping everything in sync while you move through the day. Built and overseen by veterinary professionals, it reflects how clinics actually operate. Features are guided by a Director of Veterinary Medicine — something no other PIMS has. As your team documents care, Shepherd connects the rest automatically, so there are fewer clicks, missed charges, and things to double-check. It’s intuitive enough to learn quickly, powerful enough to scale, and with vet experience at every level, it’s designed around how real practices operate (not how software thinks they should). When you need help, you’ll talk to a clinically trained support team that understands your day and responds fast. This is software that fits into your workflow. Not the other way around. ## Shepherd User Interface ## Popular Shepherd Alternatives Main Product Shepherd 4.7 [(87)](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.75Value for money - 4.84Customer support - 4.61Functionality Pricing Starting at $299.00 per month Alternative Product [DaySmart Vet](https://www.softwareadvice.com/product/356421-DaySmart-Vet/) 4.6 [(288)](https://www.softwareadvice.com/product/356421-DaySmart-Vet/reviews/) Ratings Breakdown - 4.62Ease of use - 4.56Value for money - 4.66Customer support - 4.38Functionality Pricing Starting at $116.00 per month Alternative Product [Instinct Science](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) 4.9 [(238)](https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.78Value for money - 4.91Customer support - 4.77Functionality Pricing Available upon request Alternative Product [ezyVet](https://www.softwareadvice.com/veterinary/ezyvet-profile/) 4.6 [(278)](https://www.softwareadvice.com/veterinary/ezyvet-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.48Value for money - 4.52Customer support - 4.48Functionality Pricing Starting at $260.50 per month Alternative Product [Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/) 4.7 [(101)](https://www.softwareadvice.com/veterinary/digitail-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.67Value for money - 4.69Customer support - 4.37Functionality Pricing Starting at $289.00 per month Alternative Product [IDEXX Neo](https://www.softwareadvice.com/medical/idexx-neo-profile/) 4.2 [(117)](https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.34Value for money - 4.54Customer support - 3.90Functionality Pricing Starting at $290.00 per month ## Shepherd Pricing and Plans Starting price: $299.00 per month Free Trial Free Version Shepherd $299.00 per month Plan includes: - SOAP Medical Record Workflow - Client Communication - Practice Management - Detailed Reporting - Inventory Tracking - Charge Capture - Digital Whiteboard - Patient Scheduling - Customizable forms ## Shepherd Features - Popular features found in Veterinary Billing & Invoicing Calendar Management Client Management Confirmations/Reminders EMR/EHR Imaging and X-rays Inventory Management Payment Processing Prescription Processing Treatment Planning - More features of Shepherd Accounting Activity Dashboard Alerts/Notifications API Appointment Scheduling Charting Communication Management Customer Database Data Import/Export Document Management Document Storage Electronic Payments Electronic Signature Email Reminders Historical Reporting Invoice Management Live Chat Patient Intake Patient Portal Patient Records Management Reminders Reporting & Statistics Self Service Portal SMS Messaging SOAP notes Status Tracking Task Scheduling Template Management Third-Party Integrations Workflow Management ## Shepherd Integrations Greenline Integration rated 4.5 from 19 reviews WaitWell Integration rated undefined from -1 review Talkatoo Integration rated undefined from -1 review Weave Integration rated undefined from -1 review Inventory Ally Integration rated undefined from -1 review ## Shepherd User Reviews ## Shepherd customer ratings - Overall rating: 4.7/5 - Total reviews: 87 ### Rating distribution - 5 stars: 66 reviews (76%) - 4 stars: 20 reviews (23%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### 1 Best Veterinary Software and PIMS Out There - Overall rating: 4/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would still recommend Shepherd to hospitals that are looking to find the best veterinary PIMS, it's by far the best software I've ever used in the 13 years I've been doing this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great PIMS, user-friendly, inventory tracking is amazing, the best veterinary software as it's made for vets by vets #### Cons The updates have gotten better, but there are still issues with the entire system going down within 24 hours after updates have been done, which messes with our daily flow, schedule, charges, and general communication. I will say, they are actively working to resolve this #### Reasons for choosing Shepherd Easier to use, made by vets for vets, integration is fantastic --- ### Great product - Overall rating: 5/5 - Reviewer: Jonah W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased with the software. I've used several other PIMS over the years and this is certainly the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, especially record keeping. The integration with IDEXX is also nice. Generally the simplicity is the highlight. Minimal tabs or clicking like you get with Cornerstone or EZ vet and it reports are more robust than you get with Instinct which in my mind is the only runner up software out there. #### Cons The treatment sheets could use a little work for hospitalized patients. Otherwise I do not have many complaints. No software is perfect but this one is solid. #### Reasons for choosing Shepherd Looked at EZVET and Instinct as two alternatives. Shepherd was the best fit for an urgent care model. Clean interface without too many tabs. Versatile while also not overly complex. --- ### Good Cloud Base Software for the money - Overall rating: 4/5 - Reviewer: GINA B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience and a huge learning curve changing to a new software. I do like that it talks with our Cubex and Idexx equipment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Shepherd is a good value for the money spent with 7 DVM's and not having to pay for the extra staff usage. The CCS team really likes the ease of scheduling appointments for our clients. #### Cons Lately they seem to issues when they do software updates with the software have glitches. The team is quick to help correct the issues, but this can be frustrating for the team. #### Reasons for choosing Shepherd The cost of the migration was less then others, we also spoke with other clinics who have different software and determined, based on this, that Shepherd would work best of us. #### Reasons for switching to Shepherd The old software was going to have no more upgrades and we wanted to be cloudbased --- ### Thoughts from Friendship Vet - Overall rating: 5/5 - Reviewer: Casey P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with the program and plan to continue using it in my practice. The costumer service has been top notch as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the way the system is organized makes teaching the system to new hires VERY easy. #### Cons There seems to have been some technical difficulty with the system as of late but I think that it has lined out finally. #### Reasons for choosing Shepherd I liked the way Shepherd was set up. It looked like it was more user friendly. #### Reasons for switching to Shepherd Our practice had outgrown the program we were using. --- ### The Best There Is - Overall rating: 5/5 - Reviewer: Amanda G. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been loving Shepherd since day one. I have worked with several systems in the past, but this has been the best. The ease of scheduling, the ease of managing client and patient information, the reports available, the fact that we can be even more paperless...these are just the tip of the iceberg as to why I would recommend Shepherd to any clinic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is on point, super easy to use making patient and client management smooth, the ease of pulling reports, the ease of creating documents/forms to be utilized within the SOAP. #### Cons There are somethings that are not customizable, but I do love that they allow feature requests to possibly improve that. #### Reasons for switching to Shepherd The fact that is was so much easier to use and to get setup in a short amount of time. Amazing offers and features. --- ### Shepherd Review from The Vet Shack - Overall rating: 4/5 - Reviewer: Sadie D. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we have had a great experience with Shepherd. If I have questions, I can get a response within 10 minutes with the live chat. Our account manager has been super helpful with any other questions that I have had. She did great with our onboarding when we had no idea what to expect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Shepherd is always improving and releasing new updates. I like that we can submit our own ideas on what we'd like to see improve, and when enough people have the same ideas, they work hard to update and improve the program. #### Cons Some updates (interest on statements being one) are very important to our clinic and it would be nice to have the financial updates be updated more often. I understand technology is changing, but I am less concerned with AI and more concerned with financials and the bottom line for our practice. The reporting aspect could also use some work, but it does seem to be improving. #### Reasons for choosing Shepherd The flow of the program seemed to work better with Shepherd. #### Reasons for switching to Shepherd Impromed's customer service left a lot to be desired. After a server crash, we were unable to collect all of our data back and we needed to look at a more cloud-based program. --- ### Shepherd at Blue Ridge - Overall rating: 5/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The onboaerding process was great! So much help walking you through step by step to make it as easy as possible. They are putting updates in all the time and you can even suggest things to add and thats great. The system offers so much more than just schedules and invoices its amazing! Worth every penny!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The actual program is easy to use once onbard. The system is well put tohether and makes scheduling and writing records so much easier. Information is easy to get to clients quicklt too. #### Cons I wish the read only mode offered more. If the intermet is down you cant do much with the system. Updates come often so thats good. #### Reasons for switching to Shepherd You could only have one soap open at a time, system was out dated and remote access wasnt possible, --- ### Overall great! - Overall rating: 5/5 - Reviewer: Julie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shepherd is very intuitive and easy to use. It’s user friendly and integrates with most of the vendors I’d want it to (Vetsnap, Blue Rabbit, Zoetis Reference Lab, Kumba). It is cloud based which is imperative for me as a mobile practice. Customer support is generally pretty fast and helpful. #### Cons It’s a little pricier than some of the other softwares I looked into. There have also recently been a few fairly major outages where the system has been unusable during business hours. #### Reasons for choosing Shepherd Ease of use, integrations, and customization available --- ### We love Shepherd! - Overall rating: 5/5 - Reviewer: Jeska H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Shepherd overall is amazing and we would recommend to any hospital looking for an upgrade to cloud based software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shepherd is a great cloud based software! We love how easy it is to use from patient management to appointment scheduling, even for new staff. Customer support are great at answering our questions and helping us when needed. We love that we can txt clients right in Shepherd. #### Cons We don't love that messaging isn't free anymore but we are still using it because it makes our clinic much more efficient. #### Reasons for choosing Shepherd We loved the ease of use and functionality #### Reasons for switching to Shepherd The provider no longer had support and we had to switch --- ### Shepherd review - Overall rating: 5/5 - Reviewer: Marcie M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have enjoyed using Shepherd! We are a start up and I feel it was a good choice for us thus far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is great! It has a nice flow through the SOAPS. Appointments are easy to schedule and it is of good value for the money. #### Cons We have found clients have trouble signing into the patient portal. I believe an app they can download and auto sign in would be helpful. Still having some issues with the transcription service--sometimes it won't fill in (just spin) and it always records the weight in kg even if the settings are set for lb. #### Reasons for choosing Shepherd Better support and price point than ezVet. I felt the layout was easier than Digitails --- Showing 1 - 10 of 88 Reviews [See All Reviews](https://www.softwareadvice.com/veterinary/shepherd-profile/reviews/) ## Shepherd Popular Comparisons [DaySmart Vet vs Shepherd](https://www.softwareadvice.com/compare/263143-shepherd/vs/356421-DaySmart-Vet/)[Instinct Science vs Shepherd](https://www.softwareadvice.com/veterinary/instinct-emr-profile/vs/shepherd/)[Covetrus Pulse vs Shepherd](https://www.softwareadvice.com/veterinary/evetpractice-profile/vs/shepherd/)[ezyVet vs Shepherd](https://www.softwareadvice.com/veterinary/ezyvet-profile/vs/shepherd/)[Digitail vs Shepherd](https://www.softwareadvice.com/veterinary/digitail-profile/vs/shepherd/)[Covetrus Avimark vs Shepherd](https://www.softwareadvice.com/veterinary/avimark-profile/vs/shepherd/)[Cornerstone Software vs Shepherd](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/shepherd/)[Covetrus Impromed vs Shepherd](https://www.softwareadvice.com/veterinary/impromed-infinity-profile/vs/shepherd/)[PetDesk vs Shepherd](https://www.softwareadvice.com/veterinary/petdesk-profile/vs/shepherd/)[Rapport vs Shepherd](https://www.softwareadvice.com/compare/263143-shepherd/vs/364201-Rapport/)[Vetport vs Shepherd](https://www.softwareadvice.com/veterinary/shepherd-profile/vs/vetport/)[IDEXX Neo vs Shepherd](https://www.softwareadvice.com/medical/idexx-neo-profile/vs/shepherd/)[RxWorks vs Shepherd](https://www.softwareadvice.com/compare/263143-shepherd/vs/449982-RxWorks/)[Hippo Manager vs Shepherd](https://www.softwareadvice.com/veterinary/hippo-manager-profile/vs/shepherd/)[Provet vs Shepherd](https://www.softwareadvice.com/medical/provet-profile/vs/shepherd/) [Compare All Alternatives](https://www.softwareadvice.com/veterinary/shepherd-profile/alternatives/) ## See what companies are saying about Software Advice