The look is very clean and simple. Very user friendly. They have hands down the best customer support in any PIMS we shopped or ever used prior.

That I didn't use them sooner. Can't think of anything else.

Every single person that helped us transition was beyond amazing and patient. The training was simple with the available walkthroughs.

The software itself is fantastic alone, but the customer service is too notch. Transitioning from our previous software to this one was as simple as it could be- of course, work on our end was involved and sometimes tedious, but it was easier than I expected.

I would love the ability to have the reminders for preventions update automatically for the quantity purchased. Currently we are going in manually to change them, which works since I created an automatic task to remind us to do it.

Great, its easy to setup and use. Transferring data from other software had no issues. Would recommend to anyone looking for a simple, cost effective cloud based software for their practice.

Cost, easy of use, and training. The cost is affordable for any size practice. The user interface is straight forward and simple to understand. Workflow is great, and easy between modules. Training is fast for new employees. Recommended cost effective!

No cons! Reporting could be done a little better, and hopefully will improve with updates. Customization of user interface could be done.

Love it! Thanks [sensitive content hidden] and Shepherd! I wouldn't have got my PIMS up and running without Shepherd.

I LOVED getting set up with Shepherd for my start up vet practice. It's stressful to set up PIMS, but they couldn't have been more helpful! I loved [sensitive content hidden], the advisor I was assigned to. She was so helpful. I asked her the same questions probably over and over, but she was so patient.

Hmm, it was all amazing, can't think of one thing I didn't like

We tried a different software and it was horrible. My team was skeptical of anything cloud based and not having paper charts but now we would never want to use anything else. Shepherd is so easy and the support group really cares and are always willing to help.

I love how easy it is to use and how anyone could use it with minimal training. I love that support listens to us and helps us. Its clean looking and things are easy to find.

When we first started there were additions that hadn't been added yet, like boarding and inventory. However, now they have these. Other than new additions like mass messaging and forms, I cant think of anything bad.