VETLINKSQL Software


 

VETLINKSQL is a SQL-based veterinary practice solution that helps various types of veterinary practices manage clinics. Key features include appointment booking, reminders, billing, inventory management, e-forms, reporting, a client portal and cloud backup.

VETLINKSQL allows users to configure their appointment-book layout, functionality and look. Customers can book appointments online through a booking website provided by VETLINKSQL. Text-message communication tools enable clients to receive notifications about pets' post-surgery status, appointment reminders, vaccination reminders, special offers and more. The document interface allows users to work in multiple windows at the same time, running multiple tasks.

VETLINKSQL also supports third-party integrations with e-commerce programs and data-facilitation providers. Reporting feature let users generate reports on staff-performance reports, sales and clients.

VETLINKSQL is available both as cloud-based solution and as an on-premise solution. It also provides mobile apps for both iOS and Android.

 

VETLINKSQL - Sales transactions
 
  • VETLINKSQL - Sales transactions
    Sales transactions
  • VETLINKSQL - Chart of accounts
    Chart of accounts
  • VETLINKSQL - Client labels
    Client labels
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

31 Reviews of VETLINKSQL

Showing 1-20 of 31

 

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Veronica from Caloundra Veterinary Surgery

April 2018

April 2018

A brilliant Vet software product with outstanding and reliable support

Ease-of-use

Functionality

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Value for Money

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We chose Vetlink over all competitors because of its long term features, customer support and user friendliness. Vetlink enabled us more to engage with our client's rather than via phone or post, which in the long term, saved us time and money. Would highly recommend for any forward thinking Veterinary Surgery and one that certainly is looking for a product to take it to the next IT level in an ever expanding IT world.

Pros

Functionality and ability to email and SMS clients of their animal reminders, appointments and to be able to send histories direct to other third parties.

Cons

Very different to what we had been using which was Vetcare - so took some time to get to know the expansive features (not being IT savvy). Some of the reporting I found I needed technical help with, but Vetlink backup was always there to support us. Once I got the hang of it, it was easier.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: April 2018

April 2018

 

Thank you VERY much for your kind words Veronica.

 

Louise from Clare Valley Veterinary Services Pty/Ltd

February 2018

February 2018

We have been loyal Vetlink sql customers for several years now.

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Value for Money

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Pros

The inter-activeness of the diary is great, the ability to easily upload images into the patient files is also an asset.
I like being able to log onto the serve rfrom any of our workstations and use the mobileapp out in the fields.

Cons

It can take several 'clicks' to perform simple tasks and the cost of the multibranch systemappears to be prohibitive at present..

Review Source: Capterra
 

Graham from Bucklands Beach Veterinary Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great software, with excellent support provided by the CFL team.

Ease-of-use

Functionality

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Value for Money

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we could not run our business successfully without it!

Pros

I have used this software for many years, and have been impressed with the development and introduction of innovative features based on changing client needs over time. We have recently transitioned to the cloud-based version and this went very smoothly. Integration with our laboratory services provider, sms, and smartflow is working very well for us. The software is customisable and flexible and works very well for our medium sized small animal practice.

Cons

As the software has been written specifically for the veterinary practice, and developed over a long period of time (with additions and customisable options added over time) it takes a little time for a new staff member or locum to become familiar with the software. This, however is likely the case with most software programmes.

Review Source: Capterra
 

Angela from Campbelltown Veterinary Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Vetlink distinctly stood out to us as our future computer system when we made our very 1st enquiries

Ease-of-use

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Value for Money

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Peace of mind that our business is running on reliable software. Our data is secure and accurate.

Pros

The support staff was very comprehensive in his introduction of this program to us. We were comfortable putting our business needs into this program with his guidance. He even helped us find hardware support! Which has been a great success.
Demonstrations were informative and thorough. Data conversion was smooth and we were coached through every step and knew what to expect with confidence.
When the system went live in our vet hospital, we were well prepared from our practice on the demo system and on the shoulder training with Richard was fantastic and very welcomed.
Richard was very professional and nothing was too much trouble. He empowered all of us and set us up for success! A true teacher.
We are now 8 weeks in, whilst we are still learning, we now have software that is reliable to use, comfortable to understand and software support only a phone call away.
Vetlink has been a wise choice for us. A very happy team!

Cons

End of period procedures take a little getting used to. This is NOT a fault, just a new learning process. We will get this!

Review Source: Capterra
 

Rob from Cambridge Equine Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great functionality and Service

Ease-of-use

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Value for Money

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Pros

While the software is very powerful, it is really easy to use and has huge functionality for all types of practices, especially for our equine side of the business. What we like is that the software is continually upgraded with new features from requests we make. For example, we wanted better stock management for our equine and farm vehicles so they have created an App that allows a really easy way for Vets to transfer stock to their cars, even if they are in a hurry we now use this App which has reduced our Stock Shrinkage by 50% this year! Finally I think the helpdesk is very good and the familiar support staff are excellent.

Cons

We don't have too many dislikes but it would be good to get some more advanced training for our staff and have regular visits to get the best out of the software.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: September 2017

September 2017

 

Thank you for the kind words Rob. Just call our help-desk or Kelsi our BDM (kelsi@cfl.co.nz) and she can make a note to contact you once a year to book in staff training.

 

Lisa from Windaroo Veterinary Surgey Animal Hospital

September 2017

September 2017

Using it for 9 years, Support team can usually help us. Easy for new staff to use.

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Functionality

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Value for Money

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Pros

Colourful Diary screen enables easy adjustment of appointments to a different time, longer or a different vet or day. SMS appointment reminders work well. I like that an email message or sms sent to a client through the system is documented and can be reviewed. The quote system works well. There are lots of reporting options.

Cons

Sometimes there are glitches with the messaging not getting through. The reminders are complex with letters, sms and emails going out on various runs. If there is a problem here it is very concerning that they may not be received. I am not sure if other software make this easier? We always get it sorted but it can be very time consuming.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: September 2017

September 2017

 

Hi Lisa

Thank you for your review. Please note that we have now switched SMS providers with a Tier Service (we experimented with a Tier 2 service as people wanted lower costs, but we have decided to dump that service) and the delivery is first class! It is generally upgraded on your next update but call the help-desk and ask if you are on the new service.
In terms of Reminders, again, we have updated this to conform to privacy laws. We also have 3 ways to send reminders (one per family, one per patient, or one per reminder; the last one being the most popular as it provides statistics and allows you to change content and language tone to see what works in you area and demographic). I suggest you login to our web portal and watch the FREE training webinar on Reminders to improve your system. Secondly book in a 1 hour online training session to review your settings and get advice. I will approve this FREE since you have taken this time to place a review - Deven Patel

 

Bill from Cambridge Vets
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I have been using Vetlink for over 25 years. The support and functionality is second to none!

Ease-of-use

Functionality

Product Quality

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Value for Money

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It is the complete practice management package!

Pros

The software has evolved over time and continues to evolve. Deven Patel is always happy to provide support and do his best to ensure the product meets our expectations. CFL is always happy to listen to our ideas and customize the software where ever possible. The recent innovations are excellent. The abilities of Vetlink to interact with products like Smartflow and our Idexx in house lab equipment help to improve work flows and efficiency.

Cons

Reporting. While the software has the ability to customize reports, this is not always simple. I understand there are developments in the pipeline to improve this.

Review Source: Capterra
 

Leanne from Wangnaui Veterinary Services Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Our company has been a user of Vetlink since 2002, there is great value for money with this product

Ease-of-use

Functionality

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This software meets all our needs. It is constantly being improved on and made more efficient to ensure it keeps up with changing markets and legislative changes within the industry. When we looked at upgrading our software we looked at all the leading veterinary software packages in the market at the time and Vetlink was hands down the best out there and still is.

Pros

Easy navigation, comprehensive fully integrated software from client/animal records to appointment booking to sales and marketing and accounting. The development of the software is very progressive and with an industry focused strategy.

Cons

To be honest not a lot I dont like, but would like to see a better reporting module that lets you create the reports you want with the information you want rather than standard reports.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: August 2017

August 2017

 

Thank you for your kind words Leanne.

 

miles from Mt barker veterinary hospital WA
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The software is easy to learn, we changed over from another vet software. The change over was easy

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Make are clinic run smothly

Pros

The software is easy to learn, we changed over from another vet software. The change over was easy and we had great support to teach us the new program. Once we got going we found the program easy to use and fitted in well for our mixed animal practice. The back up tech support is friendly and helpful, and always available to help us. We are not a computer savi clinic, so probably ask some really dumb questions which they always help us with. The nurses find the program easy to use, and the flow of patient/client from waiting room, to consult/treatment/ hospital/ discharge is easy to follow and see where patients or clients are up to. For large animal patients program works well for planning and charging out invoices. Very happy to talk to any one about programme if considering changing over .

Cons

would like a better spell checker, myself and two other nurses are dyslexic so need to make it easier for us

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: July 2017

July 2017

 

Thank you for the kind words Miles. Just in case ....- Did you known that you can set up abbreviations that automatically expand into words, sentences, and even full paragraphs so you don't have to type much? In addition to this, you can have pre-configured clinical notes/pages that you can simply import. Just go to the top | Options | Picklist | History | History Abbrs - then just set them up here.
Cheers

 

Braden from Bunbury and Eaton Vet Clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great support. Very open to new ideas

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Affordable and very user friendly.

Pros

Always developing new features. Very easy to access customer support and talk to someone who knows what they are doing.
Simple to use and very short learning curve.
Change over from old system was nearly seamless.

Cons

It will still take a bit of time to develop all the features I would like, but that is a long list and is quite specific so I don't think anyone else could do it all either, and I don't think other companies would be so keen to listen to new ideas.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: May 2017

May 2017

 

Thank you Braden! We have received your ideas around Wellness Programs and they have been forwarded to the developers. It will be discussed once we get back to that module in a couple of months. Cheers!

 

Holly from Better Pet Vets

May 2017

May 2017

The customer service is excellent. You can always get them on the phone to help.

Ease-of-use

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Pros

The ease of communication with clients to save time. You don't have to press save every time! Always getting updates and new ways of doing things.

Cons

clipboards are hard to see and not that obvious. There are numerous icons happy and sad faces etc which re not that intuitive or easy to understand.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: May 2017

May 2017

 

Hi Holly

Not sure what you mean by clipboards - you mean diary tabs? As far as icons are involved, I agree that we need a legend somewhere but here are some explanations:
Face with sunshine - New Client
Yellow Sad Face - You have disabled charging to a/c
Blue Happy Face - They got Vet they asked for
Purple Sad Face - they asked for a staff and you booked with another
Red Sad Face - Wrote off a bad debt in the past
Coloured Flags - you can set these yourself
Coloured coins - set up yourself based on spend by client - automatically shows VIP clients
0/30/60/90 indicates how far they are with payments

Cheers for now

 

Debra from Reynella Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great software features and excellent support when needed

Ease-of-use

Functionality

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Value for Money

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Ease of use and ability to attach various client forms to a record

Pros

The ability to add on more features as your needs grow and you become more familiar with the software

Cons

Not knowing which team member has performed an action. Anyone can be selected from the drop down where that option is available but for general use it is not convenient to have each user log on/off to perform an action.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: May 2017

May 2017

 

Hi Debra
Thank you for your kind words. You can indeed have only certain people perform certain tasks and have a log in system. It is open when you purchase the system but you can go to Setup/Staff/Access levels and you will a large number of functions such as, to name a few, Make Bill, Discount, Overtype Price, Place Orders, etc, etc. There is a grid of User Position where you can choose each staff position and what they can do openly and where they may need to log in and so on. Having said all that, in the upcoming Version 5.0 this area has been expanded with detailed audit trails as well. Call our helpdesk or download the appropriate chapter of the manual that describes all this; there may even be a recorded webinar in there.
Cheers

 

Louise from Exclusively Equine Veterinary Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Nothing is ever too much trouble. Communication is effortless and always available.

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Ease of use, portability and support

Pros

Time zone difference allows for early problem solving if any. Updates occur effortlessly. Ease of use and mobility of whole database

Cons

Colour sheme!!- I like bright colours. Can't set up a recurring lock for individual vets on certain days for research etc- must be set up as an appointment.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: May 2017

May 2017

 

Hi Louise
Thank you for the kind words. Please note that you can solve your problem in one of 2 ways. Firstly use the Staff Roster where you have several start and end times during a day. This will create locks between those periods. Note that the Roster is dynamic and can be altered at an time and a Clash Management window will automatically tell you if your re-scheduling has clashes with any pre-existing appointments - then you can just drag and drop to re-schedule etc - it will also automatically then send text messages, etc.

The second method is to use the Recurring Appointment" feature. Yes it does use appointments but it has quote a sophisticated recurring criteria.

If all else fails then please call me to explain why the above solutions are not working for you and I will either find a solution or I will place the feature request for future consideration when they work in that part of the program next. Cheers

Deven Patel

 

Christine from manly Road Veterinary Hospital

May 2017

May 2017

Extremely easy to use & provides our large 24 hr practice with all the tools necessary

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Pros

The exceptional support via the help desk puts Vetlink in the "Gold Class "category for veterinary computer systems.We can contact Computer Fanatics & know we can speak to any of their team including the CEO and Software Support

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: May 2017

May 2017

 

Thank you for your kind words Christine. We appreciate it very much!

 

Roger from Vetco Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

CFL personnel understand our business. Backup support is pleasant, prompt and efficient.

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The software provides a management tool that is uncomplicated and comprehensive.

Pros

Vetlink software program is user friendly and has a comprehensive reporting system that is not complicated. Regular upgrades are always available to meet the changing needs of our business.

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: May 2017

May 2017

 

Thank you Roger; much appreciated.

 

Colin from Mulgoa Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Helped make running of the business a lot more controllable

Ease-of-use

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Pros

The day to day organisation of appointments for different staff members. The ability to have several staff using the program in different areas of the business.

Cons

Not having complete tracability of invoices that have been cancelled or deleted.But this will be a feature in the future which will assist us .

Review Source: Capterra

  Response: Computer Fanatics, Computer Fanatics Limited

Date: May 2017

May 2017

 

Hi Colin, thanks for your kind review. Audibility is one of VETLINKSQL's strengths - you can certainly get a report on this. Just go to:
REPORTS / BILLING / Bulk Inv Summary and then fill in the dates for auditing and select "Cancelled" as Yes. You can also enter a particular client if you want to audit one person - otherwise leave it blank and it will give you every single one for that date range. Call our help-desk if you require assistance. Cheers

 

Agnes from Casula Veterinary Hospital & Elizabeth Drive Animal Hospital, Sydney NSW Australia
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Pleasant experience, excellent customer service and support.

Ease-of-use

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increased productivity, efficiency, client compliance.

Pros

Program itself - surprises on every single time of updates making it not only user-friendly but also environmentally friendly (eforms / invoicing), promotes efficiency (stocklink app, in-house and external lab integration), client compliance (reminder system), e-marketing (loyalty system, email marketing etc). I'm always excited to read their update notes and highlight the great ideas and immediately implementing and sharing with my whole team.
More importantly is the CFL team - always friendly and supportive. From initial meeting, demo, installation, training, through to minor glitches and major crisis (virus attack into our internal network unrelated to Vetlink program); every single interactions have been positive , supportive and professional. From receiving our phone call reporting about the virus attack to teaming up with our local technician and restoring it back to previous night's backup was only a few hours; during the panic moments kept reassuring us everything will be ok and will bring us back in a few hours and they did! A nice team to work with from the CEO (Deven) to the technical support team and administrative team - everyone that we have to contact has been friendly, supportive and professional. A team that will work with you and listen to your feedback and improve the program in the next update. In summary, exceptional and impressive customer service!

Cons

Other than some teething issues in the beginning of using it, nothing really :)

My comments is too short apparently - so to make it longer, I finally thought of something that I don't like is their update notes are too long as they improve so many things in every single update and I had trouble catching up!

Review Source: Capterra
 

Justin from Gympie Veterinary Services

May 2017

May 2017

Easy transition, easy to use. Great backend.

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Value for Money

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Pros

Support is excellent. Mobile app works a treat and is getting better with every update. Back end reporting is good and getting better with the new online reporting and benchmarking service.

Cons

User interface is a little old fashioned and could be updated. This tends to make desktop version feel a little clunky.

Review Source: Capterra
 

Brett from Gympie Veterinary Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great product, continued development, great support and all of this at a reasonable price.

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This software has improved our efficiency and capabilities. Well Done.

Pros

We moved to VetlinkSQL 18 months ago and we have not looked back. We had a list of requirements that we required out of our veterinary practice management software and VetlinkSQL stood head and shoulders above the alternative options available. The product is easy to use at all levels and if there is ever an issue the support team have all the answers and they do this in a timely manner. Some of the extras that have really added to the experience include the mobile app for our large animal vets in the field, the SMS and email capabilities, the integration with our laboratory equipment and the ability to store images and documents on patient and client files.
We also really appreciate that VetlinkSQL is continually developing and improving and that their team is very open to feedback and suggestions.

Cons

Most areas of opportunity that we have come across have been addressed, currently we have a couple of suggestions on the board in regard to the main diary screen. As it has been with other proposals we do expect these to be addressed

Review Source: Capterra
 

Joe from Bunbury and Eaton Veterinary Clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

We have nothing but great things to say since switching both of our practices over to Vetlink SQL

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Things have run relatively seamlessly since switching both of our practices over to Vetlink SQL. The team at CFL/Vetlink have ensured that any support / troubleshooting happens promptly and we feel, compared with previous underwhelming software providers, we are getting fantastic value for money from Vetlink and our upgraded modules.

Pros

Value for money, user friendly, great customer support

Cons

lacking some of the reporting options we would ideally like

Review Source: Capterra
 
 
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