VETLINKSQL Software


 

VETLINKSQL is a SQL-based veterinary practice solution that helps various types of veterinary practices manage clinics. Key features include appointment booking, reminders, billing, inventory management, e-forms, reporting, a client portal and cloud backup.

VETLINKSQL allows users to configure their appointment-book layout, functionality and look. Customers can book appointments online through a booking website provided by VETLINKSQL. Text-message communication tools enable clients to receive notifications about pets' post-surgery status, appointment reminders, vaccination reminders, special offers and more. The document interface allows users to work in multiple windows at the same time, running multiple tasks.

VETLINKSQL also supports third-party integrations with e-commerce programs and data-facilitation providers. Reporting feature let users generate reports on staff-performance reports, sales and clients.

VETLINKSQL is available both as cloud-based solution and as an on-premise solution. It also provides mobile apps for both iOS and Android.

 

VETLINKSQL - Sales transactions
 
  • VETLINKSQL - Sales transactions
    Sales transactions
  • VETLINKSQL - Chart of accounts
    Chart of accounts
  • VETLINKSQL - Client labels
    Client labels
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

28 Reviews of VETLINKSQL

Showing 1-20 of 28

 

Start your review of VETLINKSQL

Click to start
https://www.softwareadvice.com/veterinary/vetlinksql-review/

Angela from Campbelltown Veterinary Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Vetlink distinctly stood out to us as our future computer system when we made our very 1st enquiries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Peace of mind that our business is running on reliable software. Our data is secure and accurate.

Pros

The support staff was very comprehensive in his introduction of this program to us. We were comfortable putting our business needs into this program with his guidance. He even helped us find hardware support! Which has been a great success.
Demonstrations were informative and thorough. Data conversion was smooth and we were coached through every step and knew what to expect with confidence.
When the system went live in our vet hospital, we were well prepared from our practice on the demo system and on the shoulder training with Richard was fantastic and very welcomed.
Richard was very professional and nothing was too much trouble. He empowered all of us and set us up for success! A true teacher.
We are now 8 weeks in, whilst we are still learning, we now have software that is reliable to use, comfortable to understand and software support only a phone call away.
Vetlink has been a wise choice for us. A very happy team!

Cons

End of period procedures take a little getting used to. This is NOT a fault, just a new learning process. We will get this!

Source: Capterra
 

Rob from Cambridge Equine Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great functionality and Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While the software is very powerful, it is really easy to use and has huge functionality for all types of practices, especially for our equine side of the business. What we like is that the software is continually upgraded with new features from requests we make. For example, we wanted better stock management for our equine and farm vehicles so they have created an App that allows a really easy way for Vets to transfer stock to their cars, even if they are in a hurry we now use this App which has reduced our Stock Shrinkage by 50% this year! Finally I think the helpdesk is very good and the familiar support staff are excellent.

Cons

We don't have too many dislikes but it would be good to get some more advanced training for our staff and have regular visits to get the best out of the software.

Source: Capterra
 

Lisa from Windaroo Veterinary Surgey Animal Hospital

September 2017

September 2017

Using it for 9 years, Support team can usually help us. Easy for new staff to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Colourful Diary screen enables easy adjustment of appointments to a different time, longer or a different vet or day. SMS appointment reminders work well. I like that an email message or sms sent to a client through the system is documented and can be reviewed. The quote system works well. There are lots of reporting options.

Cons

Sometimes there are glitches with the messaging not getting through. The reminders are complex with letters, sms and emails going out on various runs. If there is a problem here it is very concerning that they may not be received. I am not sure if other software make this easier? We always get it sorted but it can be very time consuming.

Source: Capterra
 

Bill from Cambridge Vets
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I have been using Vetlink for over 25 years. The support and functionality is second to none!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is the complete practice management package!

Pros

The software has evolved over time and continues to evolve. Deven Patel is always happy to provide support and do his best to ensure the product meets our expectations. CFL is always happy to listen to our ideas and customize the software where ever possible. The recent innovations are excellent. The abilities of Vetlink to interact with products like Smartflow and our Idexx in house lab equipment help to improve work flows and efficiency.

Cons

Reporting. While the software has the ability to customize reports, this is not always simple. I understand there are developments in the pipeline to improve this.

Source: Capterra
 

Leanne from Wangnaui Veterinary Services Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Our company has been a user of Vetlink since 2002, there is great value for money with this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software meets all our needs. It is constantly being improved on and made more efficient to ensure it keeps up with changing markets and legislative changes within the industry. When we looked at upgrading our software we looked at all the leading veterinary software packages in the market at the time and Vetlink was hands down the best out there and still is.

Pros

Easy navigation, comprehensive fully integrated software from client/animal records to appointment booking to sales and marketing and accounting. The development of the software is very progressive and with an industry focused strategy.

Cons

To be honest not a lot I dont like, but would like to see a better reporting module that lets you create the reports you want with the information you want rather than standard reports.

Source: Capterra
 

miles from Mt barker veterinary hospital WA
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The software is easy to learn, we changed over from another vet software. The change over was easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Make are clinic run smothly

Pros

The software is easy to learn, we changed over from another vet software. The change over was easy and we had great support to teach us the new program. Once we got going we found the program easy to use and fitted in well for our mixed animal practice. The back up tech support is friendly and helpful, and always available to help us. We are not a computer savi clinic, so probably ask some really dumb questions which they always help us with. The nurses find the program easy to use, and the flow of patient/client from waiting room, to consult/treatment/ hospital/ discharge is easy to follow and see where patients or clients are up to. For large animal patients program works well for planning and charging out invoices. Very happy to talk to any one about programme if considering changing over .

Cons

would like a better spell checker, myself and two other nurses are dyslexic so need to make it easier for us

Source: Capterra
 

Braden from Bunbury and Eaton Vet Clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great support. Very open to new ideas

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Affordable and very user friendly.

Pros

Always developing new features. Very easy to access customer support and talk to someone who knows what they are doing.
Simple to use and very short learning curve.
Change over from old system was nearly seamless.

Cons

It will still take a bit of time to develop all the features I would like, but that is a long list and is quite specific so I don't think anyone else could do it all either, and I don't think other companies would be so keen to listen to new ideas.

Source: Capterra
 

Holly from Better Pet Vets

May 2017

May 2017

The customer service is excellent. You can always get them on the phone to help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of communication with clients to save time. You don't have to press save every time! Always getting updates and new ways of doing things.

Cons

clipboards are hard to see and not that obvious. There are numerous icons happy and sad faces etc which re not that intuitive or easy to understand.

Source: Capterra
 

Debra from Reynella Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great software features and excellent support when needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and ability to attach various client forms to a record

Pros

The ability to add on more features as your needs grow and you become more familiar with the software

Cons

Not knowing which team member has performed an action. Anyone can be selected from the drop down where that option is available but for general use it is not convenient to have each user log on/off to perform an action.

Source: Capterra
 

Louise from Exclusively Equine Veterinary Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Nothing is ever too much trouble. Communication is effortless and always available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, portability and support

Pros

Time zone difference allows for early problem solving if any. Updates occur effortlessly. Ease of use and mobility of whole database

Cons

Colour sheme!!- I like bright colours. Can't set up a recurring lock for individual vets on certain days for research etc- must be set up as an appointment.

Source: Capterra
 

Christine from manly Road Veterinary Hospital

May 2017

May 2017

Extremely easy to use & provides our large 24 hr practice with all the tools necessary

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The exceptional support via the help desk puts Vetlink in the "Gold Class "category for veterinary computer systems.We can contact Computer Fanatics & know we can speak to any of their team including the CEO and Software Support

Source: Capterra
 

Roger from Vetco Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

CFL personnel understand our business. Backup support is pleasant, prompt and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software provides a management tool that is uncomplicated and comprehensive.

Pros

Vetlink software program is user friendly and has a comprehensive reporting system that is not complicated. Regular upgrades are always available to meet the changing needs of our business.

Source: Capterra
 

Colin from Mulgoa Veterinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Helped make running of the business a lot more controllable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The day to day organisation of appointments for different staff members. The ability to have several staff using the program in different areas of the business.

Cons

Not having complete tracability of invoices that have been cancelled or deleted.But this will be a feature in the future which will assist us .

Source: Capterra
 

Agnes from Casula Veterinary Hospital & Elizabeth Drive Animal Hospital, Sydney NSW Australia
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Pleasant experience, excellent customer service and support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

increased productivity, efficiency, client compliance.

Pros

Program itself - surprises on every single time of updates making it not only user-friendly but also environmentally friendly (eforms / invoicing), promotes efficiency (stocklink app, in-house and external lab integration), client compliance (reminder system), e-marketing (loyalty system, email marketing etc). I'm always excited to read their update notes and highlight the great ideas and immediately implementing and sharing with my whole team.
More importantly is the CFL team - always friendly and supportive. From initial meeting, demo, installation, training, through to minor glitches and major crisis (virus attack into our internal network unrelated to Vetlink program); every single interactions have been positive , supportive and professional. From receiving our phone call reporting about the virus attack to teaming up with our local technician and restoring it back to previous night's backup was only a few hours; during the panic moments kept reassuring us everything will be ok and will bring us back in a few hours and they did! A nice team to work with from the CEO (Deven) to the technical support team and administrative team - everyone that we have to contact has been friendly, supportive and professional. A team that will work with you and listen to your feedback and improve the program in the next update. In summary, exceptional and impressive customer service!

Cons

Other than some teething issues in the beginning of using it, nothing really :)

My comments is too short apparently - so to make it longer, I finally thought of something that I don't like is their update notes are too long as they improve so many things in every single update and I had trouble catching up!

Source: Capterra
 

Justin from Gympie Veterinary Services

May 2017

May 2017

Easy transition, easy to use. Great backend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Support is excellent. Mobile app works a treat and is getting better with every update. Back end reporting is good and getting better with the new online reporting and benchmarking service.

Cons

User interface is a little old fashioned and could be updated. This tends to make desktop version feel a little clunky.

Source: Capterra
 

Brett from Gympie Veterinary Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great product, continued development, great support and all of this at a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has improved our efficiency and capabilities. Well Done.

Pros

We moved to VetlinkSQL 18 months ago and we have not looked back. We had a list of requirements that we required out of our veterinary practice management software and VetlinkSQL stood head and shoulders above the alternative options available. The product is easy to use at all levels and if there is ever an issue the support team have all the answers and they do this in a timely manner. Some of the extras that have really added to the experience include the mobile app for our large animal vets in the field, the SMS and email capabilities, the integration with our laboratory equipment and the ability to store images and documents on patient and client files.
We also really appreciate that VetlinkSQL is continually developing and improving and that their team is very open to feedback and suggestions.

Cons

Most areas of opportunity that we have come across have been addressed, currently we have a couple of suggestions on the board in regard to the main diary screen. As it has been with other proposals we do expect these to be addressed

Source: Capterra
 

Joe from Bunbury and Eaton Veterinary Clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

We have nothing but great things to say since switching both of our practices over to Vetlink SQL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Things have run relatively seamlessly since switching both of our practices over to Vetlink SQL. The team at CFL/Vetlink have ensured that any support / troubleshooting happens promptly and we feel, compared with previous underwhelming software providers, we are getting fantastic value for money from Vetlink and our upgraded modules.

Pros

Value for money, user friendly, great customer support

Cons

lacking some of the reporting options we would ideally like

Source: Capterra
 

Nikki from Vets On Eyre
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Awesome program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the very start the team at Vetlinksql have been great. Customer service is always friendly and prompt and as far as value for money, it's better than any other program I seen. Every feature that you can think of has been thought of. Love it!!!

Pros

It's very easy to use and has a logical sequence. Everything has been thought of and it works well.

Advice to Others

There is lots to learn so do the onsite training as we got heaps from that and the team are great.

Source: Capterra
 

Nicole from Foothills Animal Hospital

January 2017

January 2017

Vetlink SQL Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vetlink SQL Review has been a great program to use. It is innovative and the developers are keen to hear feedback about our ideas and requests. It is very easy to use and with most software programs, you rarely all the features available. The support is very reliable and always available when we need it.

Source: Capterra
 

Casey from Better Pet Vets
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Fantastic CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Absolutely fantastic CRM - has all the functions we need for our busy practice. After sales support is second to none.

Pros

Ease of use
After sales support

Source: Capterra
 
 
Write a Review