About VETport

VETport is a cloud-based application for veterinary clinics that has been designed to meet the demands of universities, large veterinary hospitals, groups of veterinary clinics, specialty-referral clinics, equine practices and mobile clinics. Key features include online appointment booking, electronic medical records, inventory management, analytics and reporting.

VETport enables internal communication with chat tools and digital bulletin boards that display public messages and information. The solution also helps in inventory management by linking vendor items with payment plans. VETport’s marketplace integrates third-party applications like labs and payment gateways with the solution. 

VETport can generate reports on a clinic's perfo...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of VETport

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(6)

6

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

December 2014

Michael from Bodega Bay Veterinary Hospital

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

December 2014

Vetport deliver great functionality at a great price

Our new veterinary hospital has been open just over three years. Having owned my previous hospital for over 20 years, I was all too familiar with the constant costs of software maintenance, periodic upgrades, and hardware replacement. The new facility was only 1,100 square feet, and had severe limits on both the space and expense that could be dedicated to a computer system. I had worked with several other practice management systems over the years. Our new facility did not have room for paper files, so the new system had to be completely paperless. I needed to access my system using a laptop or tablet because I had no room for fixed workstations. I needed to work from home, and I needed my new system to be completely customizable because I have my own way of doing things. I needed all lab work and x-rays to be stored inside the system, and I needed it to run on a Mac. Vetport met all my needs! The system runs entirely in the cloud and can be accessed at any time from any browser on any platform. I can log in on any number of workstations, so I can download a lab report from one workstation and make comments in the patient record on another. My technicians can start a patient's exam on an iPad, then hand the file off to me for further additions from my laptop. I print prescription labels from the exam room. I can pull up x-ray images and review them with clients from any location. I replace hardware whenever I wish with no software to load or update. I maintain my own network with no IT "experts." I modify my examination and other forms at will and can create an unlimited number of data entry forms for anything from a physical exam to a complex lab panel. Vetport uses HTML for everything and that takes some getting used to when sending out marketing emails, but it's not onerous and anyone can learn to compose an HTLM document. The Vetport screen is covered with buttons and pull-down menus, and it takes time to learn where everything is. Younger staff members seem faster at learning this than we old folks, but the upside is that nearly everything is available on one screen. Vetport is an extremely valuable tool in my practice, and has saved me a bundle in software upgrades as well as countless hours installing those updates on individual workstations. In a pinch, I can access Vetport and work on my iPhone from just about any location. In my book, Vetport is the only choice for veterinary practice management software.

June 2020

Rodney from Veterinary Oncology Inc

Company Size: 1 employee

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

June 2020

Shocking Support

During the long period that I use this product and it was supported by its originators it was a wonderful product. Now it seems to be taken over by some corporation, the service and support is shocking. I have been trying to get a backup of my records for over a month now, I have paid for that copy and have had no response from the company either with the backup or response to my inquiries.

Pros

Easily adaptable for my purpose at the time that I bought it way back in the beginning of the product availability. There were no other options at the time

Cons

When I first started with this product when it very first came out it was excellent support and service. Now the service and support is absolutely shocking

October 2015

Letrisa from Connecticut Feline Medicine and Surgery

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

October 2015

Used to be good but is now ridiculously buggy for patient management software.

When I first started using this product, it was good and I liked it a lot. In the last year and a half, though, there have been more and more problems with things like entries for one patient showing up on another unrelated patient's file, reminders that are not cleared or that are cleared when services have not been done. Weight graphs do not make sense with no X-axis calibration (Weights that are taken one day apart have x-axis points that are the same distance apart as weights taken a year apart.), reports that keep changing retroactively that are supposed to be locked as a permanent legal record, disappearing patient photos, totally unreliable photo uploading system, etc. Unfortunately, I could go on a lot longer, but I think that this gets the point across. Customer service is friendly, but the problem rarely actually gets fixed or it is temporarily fixed and then comes back or shows up in other patient files. As a busy practice, we don't have time to spend an hour or more getting problems fixed per week, and I doubt that other do either, so even though it is an easy to use program with friendly support, I can't recommend it.

Response from Vetport

Replied October 2015

We would sincerely like to address issues you are facing. We see these are a mixed basket of issues - some setup related, some bugs and some features to be added/enhanced. We are keen to work and iron out all these issues with you and look forward to you giving us the time to address them. Thank you.

February 2019

Muhammed from Computer Software

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

In love with the customer support and EMR

Pros

I have been associated with VETport for more than 8 years and moved to their NextGen application recently. I haven't seen any veterinary PMS that has so much of customisation provided at the end of a doctor. Matching customer support as well

Cons

This is a very vast application, it takes a lot of time to make use of VETport in complete.

Response from Vetport

Replied June 2019

Thank you, Muhammed. You are one of the most valuable clients we have today. We believe that every veterinary clinic is unique in its own way and they have unique requirements. Which is why customization has been our biggest priority to meet the unique needs of each clinic. Cheers! Team VETport

May 2018

Bruce from Vetexperts

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2018

Excellent piece of software!

Pros

Web based, intuitive, responsive to feature requests, pricing, cross platform, image upload options, text features, slack integration...on and on...

Cons

Occasional support issue with communication. Can be cumbersome on creating new logins occasionally.