About Vetstreet

Vetstreet is a customer relationship management solution designed to help veterinary practices retain and engage patients through personalized communications. Administrators can use a patient recapture program to retarget lapsed clients through emails and text messages. Key features include pet portal, reputation management, practice website management and more.

It offers automated postal reminder capabilities, which let practices design postcards and remind clients of upcoming pet care appointments. Businesses can also create four-page cover wraps to engage clients through service coupons, messages and more.


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Supported Operating System(s):

13 Reviews of Vetstreet

Average User Ratings

Overall

3.64 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(4)

4

3 stars

(1)

1

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

February 2018

Dawn from Lewis Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Liberating

Vetstreet takes care of my patients through their reminder system that includes e-mail and postcards. They send out e-mail and/or text appointment reminders. I do not have to lift a finger, it gets done without any involvement from any of my staff! They optimized my website and social media, they allow our clients to have pet portals, request appointments, and request prescription refills. All these things free up so much of our time, and have been a great convenience for our clients.

Pros

Vetstreet does all the work and I do not have to lift a finger! They send my e-mail and postcard reminders, they send text and e-mail appointment reminders, they watch our social-media, and I get to focus on other tasks.

Cons

no mobile app for clients pet portal. It may be coming but as of right now there is not an app that will link our clients to the pet portal, online store or website and allow for rx requests and appointment requests. Wouldn't that be awesome! hint hint

February 2018

Gwen from Broadway Veterinary Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Increased Veterinary Revenue Immensely

Our revenue per day increased almost immediately. We have more interaction with our clients than ever before. Clients really like the online portal.

Pros

Our emails are actually going through to clients! It doesn't go to their spam folders. Our client compliance is actually going up! The custom emails that you can send to clients are awesome and definitely work!

Cons

Sometimes the website is down for maintenance on the weekends (once a month or every other month?) You will need to put a link to pet portal on your first page of your website, you cannot put it in a different tab without confusion to clients. (We have a pet support tab we would like to put it in but the email that goes to all clients say "Just go to the website" is not editable.)

January 2021

Kristen from Orchard Grove Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

January 2021

Vetstreet was big a few years ago but not anymore

In the beginning it was great but now in 2020-2021 it was not working for us at all. We didn't have to check the portal daily since no request were coming in.

Pros

Several years ago Vetstreet was top of the line with new client electronic communication! Sadly over the years it has declined. It was nice for clients to request things through the portal but it didn't intergrade with Avimark.

Cons

No direct integration with Avimark. A lot of our clients did not use it. Overtime it was not cell phone friendly the portal so clients didn't log-in from home. It was a lot of manual labor, if clients confirmed we had to mark it down in Avimark instead of Vetstreet doing that automatically for us.

Reasons for Choosing Vetstreet

Back in 2016 or 2017 we did not consider another company to use other than Vetstreet.

Reasons for Switching to Vetstreet

PetDesk is user friendly and easy on the eyes! Very unique and pretty design. It integrates with Avimark and our clients are loving the texting feature they are responding to us faster than calling them.

September 2021

Jennifer from Pennfield Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2021

Client Communications

Vetstreet worked well for keeping clients informed and engaged. They could use the portal to access information about their pets.

Pros

Our clients love the pet ID cards and tags!

Cons

The site is not as user friendly as many sites are.

October 2018

User Profile Picture

Nicole from Western Veterinary Group

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2018

Vetstreet

It was a good software for sending out mass messages to clients, but other than that, we found better use out of another software.

Pros

It was pretty easy to use. The interface was easy to work with and navigate through.

Cons

Every once in a while the system would sync to ours and start sending out appointment reminders. We had disabled the feature(because our appt times are offset in different areas of the schedule), and periodically it would come back on and send reminders to clients for appointment times like 5am.