Vetter Software Software


 

Vetter Software is a cloud-based veterinary software for animal clinics of all sizes. Key features include electronic veterinary records, inventory management, scheduling, custom form templates, client management and a customer community.

Vetter Software’s electronic veterinary record tools allow users to review consolidated patient histories, import lab results and share them via email, fax or print. Users can manage inventory through automatic updates, custom alerts and electronic ordering.

Records created for an estimate or an appointment in Vetter Software have charges automatically applied, including taxes and fees. The software also provides templates that users can customize for reminders and various appointment. Integrations include Abaxis, Antech, Embrace, MWI Animal Health, Stripe and VetSource. The customer community features offers a knowledge base, video tutorials, surveys and a discussion board.

Support is offered via phone and email. Pricing is per month.

 

Vetter Software - Invoices
 
  • Vetter Software - Invoices
    Invoices
  • Vetter Software - Client profile
    Client profile
  • Vetter Software - Customer community
    Customer community
  • Vetter Software - Pet profile
    Pet profile
  • Vetter Software - Inventory dashboard
    Inventory dashboard
  • Vetter Software - Annual billing comparison
    Annual billing comparison
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

35 Reviews of Vetter Software

Showing 1-20 of 35

 

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Michele from Van Dyke Animal Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy, intuitive and great customer service

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the ability to be able to go home and finish up my notes later, ease of communicationg with clients and sharing records

Pros

Transitioning to vetter was surprisingly simple, our employees old and new picked up on it very quickly and I really love the integration with lab work and the ease of sharing records via email, fax directly from the database.

Cons

The constant updating is hard to keep up with, but I realize that this comes in response to the user's feedback, so it's a good thing.

Source: Capterra
 

Dr. Sarah from Hamptons Housecalls
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Excellent software with incredible customer support

Ease-of-use

Functionality

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Value for Money

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Pros

Vetter is easily accessible for me being on the road. The customer support team are incredible attentive and helpful with any and all questions, problems/issues are handled immediately. Highly recommended!

Cons

There are still a few features I would like to see added, but I know they are always working to add new features.

Source: Capterra
 

Brittany from Chasing Tails Mobile Vet

September 2017

September 2017

Great procduct for a mobile practice!

Ease-of-use

Functionality

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Pros

This software is really great. It is easy to use for all of our staff. The best part about it is that we can use it while being anywhere due to being mobile.

Cons

Due to the software being relatively new on the market, it still has some kinks to work out, but the support team is great!

Source: Capterra
 

Elena from Global Alliance for Animals and People
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Completely changed record-keeping for our not-for-profit veterinary clinic

Ease-of-use

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The main benefit that we, as an organization, gain from this software, is the ability to evaluate how and what we are doing. We can create reports about how many dogs vs cats, how many sx's vs vaccines vs procedures, how many appointments in one country versus another, what community our clients are coming from, and much much more. This information is critical for us in terms of annual reporting to our following, but also to plan for the upcoming year, and is equally useful to a clinic that is run strictly as a business.

Pros

Vetter is flexible, intuitive, well-organized and helps us manage every aspect of our clinic. Even though we are a not-for-profit located in Chile, we still have to run our clinic like a business, and it has really helped us get there. We have veterinary projects in a number of different countries, and we have been able to quite easily modify everything from forms to inventory items to accommodate our different project needs. We are also required to evaluate our project success and Vetter has made it really easy with the numerous reports available. We have even been able to translate the text for our non-English speakers. The best thing however, is the staff willingness to help us out and make this work for us, no matter how strange the request! They are always there, and have always been so personable and approachable. In our opinion, the customer care is what really makes Vetter so amazing.

Cons

It is not available offline which can make it difficult to use in remote areas and the inventory section took a while to learn.

Source: Capterra
 

Heather from Newtown Square Veterinary Hospital

September 2017

September 2017

This software is the future of veterinary medicine!

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Pros

- Vetter provides monthly updates/upgrades and the development team is constantly improving the software based on user feedback
-User friendly from day one
- Accessible from any device, and at home!
- Very cost effective as compared to traditional server-based software
- Automatically saves all content as you type it
- Customizable for small and large clinics

Cons

- Constantly having to login when changing devices slows down appointments and checkout
- New features/integrations often have an additional price tag associated with them; the advertised monthly costs for using Vetter can be misleading, as they charge extra for things that are essential for the software to function (such as the Authorize.net integration)
- Unable to enter appointments or tasks by searching for patient name; this can only be done by searching by client name

Source: Capterra
 

Nathaniel from Heart's Ease Veterinary Care

September 2017

September 2017

Vetter has been so very helpful in my mobile practice. It is easy to use and efficient.

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Pros

I love that the software is cloud based, so truly mobile and accessible anywhere. It has been both very helpful and exciting to see the software updated and improved over the years.

Cons

There are still several features I would really like to have added, such as a mobile app for phone numbers, maps, and emails and more complete Google integration.

Source: Capterra
 

Alana from Mackenzie's Animal Sanctuary
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Vetter Software is easy to use and continues to improve in functionality as the product matures.

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Cost effective software that organizes our medical records in an easily accessible way. I only work part time so the cloud based software allows me to interpret results from home if needed.

Pros

I enjoy the easy to use formatting of Vetter. It contains most of the basic functions that I need to run our dog sanctuary medical department efficiently. I am complimented on a regular basis regarding the detail and organization of our records. Tech support is very helpful.

Cons

I dislike a few of the features (such as a repeat appointment feature of "every month" schedules a repeat appointment for the next month on the same numerical day vs. four weeks from the date on the same day of the week). I wish there were a few other modifications to entering charges/records that prevented human error (i.e. requiring certain fields or being able to connect different records to a reminder field)

Source: Capterra
 

Michael from On The Go Veterinary Services , PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Vetter has helped transform our house call practice to be fully functional while on the go.

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True mobility

Pros

Looks pleasing to the eye and is so easy to use. Ability to navigate easily among clients, patients, billing, med records, etc. Very affordable with a great support staff there with us since the beginning.

Cons

Still some features not available-yet. Inventory set up can be a little confusing. Still some rigidity on modifications to certain documents produced.

Source: Capterra
 

Alison from Oliver Mobile Veterinary Svc

July 2017

July 2017

Great for my mobile veterinary practice and so easy to get started.

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Pros

Customer Service is fantastic and they are quick to fix a problem within minutes of contacting them via email or phone.

Cons

Inability to use the program if I cannot get an internet signal, but very rarely happens. In some areas it could be an issue with a mobile practice.

Source: Capterra
 

Kate from Hodson Veterinary Services LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Very easy to use. Perfect for an ambulatory equine veterinarian.

Ease-of-use

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As an ambulatory equine practitioner, I have ease of access from the road. I also do not have to worry about backing up my files as there will always be there.

Pros

The ability to access the system on the road as long as I can connect to the internet. The customer service has also be phenomenal!

Cons

That I have to be connected to the internet to access my files. I wish we could use it off line. Overall, I haven't had any major dislikes to this system.

Source: Capterra
 

Erin from Heal

June 2017

June 2017

Really enjoy working with Vetter, wonderful customer support and responsiveness and very intuitive!

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Pros

The customer support and responsiveness is fantastic and always feel that my satisfaction is of tantamount importance to them. They are always willing to listen to feedback and suggestions.

Source: Capterra
 

Nikolaos from The Vet Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very happy user for almost two years

Ease-of-use

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Manage with precision my clinic

Pros

User friendly, i can access my records from anywhere, great communication with the support team. Also i like the fact that the team tries to make it better and better and they succeed!!

Source: Capterra
 

RJ from Windrose Animal Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lots of promise, little follow through

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Long and short is that for the cost (if you are small, limited staff, and do not attempt to leverage the system), it is a good deal. Customer service is very good and responsive and you will get the basics you need for an essential EMR.

Now for the bad:
-- First, they always promise way more functionality than they ever deliver.
-- They have a base cost w/ up charges to use areas in the system such as boarding, wellness plans, and DICOM storage, which in turn is all very expensive in a very expensive software.
-- You can only use one log on per location per user. This becomes a problem is if you need to log into a computer elsewhere in the clinic while already being logged in elsewhere you will be logged out of the other location with your place lost.
-- Their word processors built into the system are horrendous (i.e. always lose formatting when copy & pasting, adding additional spaces for no reasons, and adding bullets, bolding, etc requires doing extra steps, etc) and their templates, which you create, suffer accordingly.
-- There is no quick check for pricing.
--Reminder system is very fragmented and difficult to keep track of without giving your staff access to ALL of the reports, including financial.
-- Calendar is glitchy and they have been promising google integration for YEARS now, and it is still ¿in the works¿.
-- Tasks are equally glitchy and difficult to keep straight and track of.
-- There have been at least 4, yes 4, periods of the cloud going down for at least 30-60 minutes and from we were told, it was do to programming issues on their end, which does not increase any confidence.
-- The number of clicks to move around the system are far more than the magic 3 they claim, typically more along the lines of 4-6 for the majority of items/tasks.

Pros

Cost effective if kept simple and you do not try to leverage the system

Cons

See comments - overall poor programming ultimately

Source: Capterra
 

Jennifer from Sundance Veterinary Wellness

March 2017

March 2017

Excellent Software Program

Ease-of-use

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Value for Money

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I am very pleased with Vetter for managing my one doctor, small animal veterinary practice. The software is very user-friendly and intuitive without a lot of complicated steps. The customer service is phenomenal. They are helpful and respond to questions or concerns quickly. I recommend this program for mobile and brick and mortar veterinary practices.

Source: Capterra
 

Oziel from Consultorio Veterinario Dr. Francisco Melendez Ramirez
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best software we have used!

Ease-of-use

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We were about to open a new clinic, and were searching for practice management software, when we found the free trial offer from Vetter Software. At first we were hesitant about cloud software, but wow, I'm so glad we tried it. Vetter software is very reliable, easy to use and had all the features we needed for our practice. I was absolutely amazed at how good the customer service is, as they quickly responded all our emails, or calls with answers to all our questions. The software itself is user friendly, and teaching the rest of the staff how to use it was quick and easy. I really like that they are constantly updating it, and adding even more features. Overall the experience with Vetter Software has been amazing, and I would recommend it always.

Pros

Easy to use, works great and fantastic customer service. And being able to open patient records from our phones or tablets has been a plus for us.

Cons

none

Advice to Others

Give it a try! At first we werent sure about cloud or web based software, but trying Vetter Software has been the best thing we have done!

Source: Capterra
 

Dr. Mitzi from Wellness Waggin' Acupuncture

January 2017

January 2017

Vetter. Software. Rocks!

Ease-of-use

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As one of their first customers, I can honestly say that my experience with both the software and the Team and has been nothing less than exceptional! When I first opened my mobile veterinary acupuncture practice, the biggest obstacle I faced was finding a way to manage my medical records, client information, billing, inventory, etc. I needed a system that was easily accessed, flexible, affordable and easy to use. I found all of that, and then some, with Vetter. The Customer Support Team patiently walked me thru step by step how to get started. I love the fact that there is a Vetter Community now, offering many ideas and answers to FAQs. I also love that I am able to make my own medical record template, client letters and much more. They offer a plethora of features and functionality and the fact that it is cloud based allows me to access my records from anywhere. Vetter values the opinions and experience of their user base and makes upgrades as necessary to provide the very best system out there. Going with Vetter software was, hands down, one of the best decisions I made for my practice. Thank you Vetter!!!

Source: Capterra
 

Shea from Bridge Veterinary Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Very happy user for over a year!

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Vetter Software is a perfect fit for our in-home hospice practice. The value and customer service they offer is unparalleled, and it has continued to be so "long after the sale." There is a bit of learning curve to using the software (what robust platform doesn't have this?), but the Vetter team has always been promptly there to help every step of the way. I do wish the software was a little more customizable (fonts, logo placement, design), but this is a small factor when compared to all that they offer. Vetter is one of those rare businesses where you feel like they actually know you and care despite how many other practices they serve. I researched and trialed eight different practice software companies prior to choosing Vetter, and I can say that going with Vetter has been one of the best decisions I've made for our practice. Thank you, Vetter team!

Source: Capterra
 

John from Chicago Home Veterinary Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

John Rimkunas DVM

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I have been operating a mobile Veterinary Service for the past three years. Choosing and implementing Vetter has been the most impacting change of this past calendar year. I only wish I had started it when I first began the business.

Pros

Vetter's strengths are the team of people that help you learn the software, its ease of use and affordability.

Cons

That I waited almost two years before implementing the software--lots of transition from paper to paperless.

Advice to Others

I recommend anyone in the market for Veterinary Software take a product demonstration and evaluate how the product works.

Source: Capterra
 

Amir from Compassioonate Veterinary Hospice
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Easy to get started, competitively priced, practical and versatile

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I started searching for a new veterinary practice management software platform in 2014. At the time, I was getting ready to sell my urban brick and mortar general practice so I can develop my mobile practice focused on hospice and palliative care services for animals and their families.
Compared to other programs in the market, Vetter Software was extremely easy to get started with in every respect. Switching from Cornerstone to Vetter felt like switching from riding an elephant to riding a Bedouin-trained Arabian mare.
Vetter Software is competitively priced ¿ in fact, I could use it for FREE long enough to get familiar with its features and make an informed decision to continue using it. Shortly before my second anniversary using Vetter Software I upgraded my contract to a long-term fixed rate, which is also competitive.
Using a web-based platform for managing my practice, I can access and update my patients¿ and clients¿ information anytime, no matter where I am. I enjoy the freedom from concerns about maintenance and upgrading costs of expensive hardware.
Vetter Software¿s features are practically-oriented and are an excellent fit for my practice¿s needs. Their customer support is quick to respond to questions and requests.
Switching to Vetter Software helped me make a smooth transition from stationary to mobile practice and to grow from a new practice to an established one. I¿m very happy with the choice I made and would definitely recommend it to my colleagues.

Source: Capterra
 

vasile from WaterlooRegionVeterinaryHousecallServices
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Vetter for Better !

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Using Vetter Software allowed me to focus more on medicine since the Vetter team takes care of operations .
The customer care is excellent , always prompt and time conscious.
This is the right veterinary software either you are a solo practitioner or multi doctor practice
I honestly recommend Vetter to every DVM either opening a practice or being frustrated with their existing software.
Thank You Vetter for working for me .

Dr, Vasile Dzsurdzsa
Kitchener ¿Waterloo
ONT, Canada

Pros

intuitive and integrated

Cons

??????

Source: Capterra
 
 
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