Vetter Software Software

Vetter is the perfect medical records software for our exotic cat sanctuary's on-site clinic!

Our clinic is not a "normal" veterinary practice - our clinic serves the 75 resident lions, tigers, leopards, cougars, etc. that call our sanctuary (In-Sync Exotics) home. When researching cloud based systems, I immediately put Vetter at the top of my list, and after talking with the wonderful individuals at the company, I knew that this was the perfect software for us. The people at Vetter understood the differences in needs and preferences that our clinic has from other veterinary clinics, and provided us with ways to optimize the software to meet our unique needs. They also generously provided us with an amazing rate, as we are a non-profit organization. We have been EXTREMELY pleased with this software and this company!

Pros

This software is SO easy to use, yet still comes with all of the features that our clinic was looking for. Everything on this software is intuitive in terms of user-friendliness - it is simple to navigate and everything is extremely well organized. We particularly love that the system is connected to our Abaxis chemistry and hematology analyzers, and that results are automatically stored and organized in the patient record... AND the new IDEXX reference lab integration has been an AMAZING upgrade! I love being able to customize just about everything in terms of medical notes, templates, letters, etc., and the reminders system. I have also really enjoyed having the new DICOM viewer, which has been another tremendous help in keeping our patients' records organized and consolidated. Most of all, the people over at Vetter are incredible - they have been excited and enthusiastic about working with us, and are always quick to respond and fix any issues we may have (which are few and far between).

Cons

There are only a few, TINY, very minor things that I would change about this software, including changing the layout of exported/printed patient records, and having the ability to "search" within a particular patient. I would also LOVE if there was an mobile app version of Vetter! Otherwise, I have absolutely no complaints! Any issues (all of which have been relatively minor) that we have had in the past have been quickly resolved by the folks at Vetter.

Vetter is great

Pros

I am a mobile practitioner and Vetter was very easy to hit the ground running. The CEO himself helped me get things set up and guided me through a tutorial. Their customer service is top notch and the pay as you grow feature is fantastic.

Cons

It can take a while for glitches to be rectified but the developers are in tune with the user community via their forums.

Great for smaller veterinary practices

Vetter has been an excellent solution, and the team is incredibly responsive to our needs and requests. Our pain points have only come up as we continue to open new hospitals and are beginning to have greater reporting and ERP needs.

Pros

UI/UX
Ease-of-use
Cloud-based
Plenty of 3rd party integrations

Cons

Lack of automated or custom reports
Lack of key metrics and KPIs in reports (e.g. COGS)
No central structure database
Inventory management solutions

Cloud-based is the way to go

Out of all the cloud-based software available (and I have demoed many), Vetter had the best ease of use and the best value for your money. I would recommend them.

Pros

The flow of the appointment process. From checking in the patient in the schedule, you are able to create an estimate, invoice, medical record at one time. The fact that you can log in from anywhere is ideal in case I need to access it while I'm not at work. The customer service has been VERY patient with me and will get back to me in a sufficient amount of time. Overall, it is a good program.

Cons

The report features are not ideal. The migration process could have gone a lot smoother and I wish they would take more suggestions from their customer base as far as functionality. I found a few suggested improvements within the Vetter Community that were said to have been implemented and were not, and many good suggestions that have had no response.

Reflecting on almost 3 years of using Vetter

Almost 3 years ago, at the tender age of 64, I decided to reestablish a general practice in a building we owned. As someone who year early has been a beta-tested for a well known PMS system, it was clear to me that cloud based software was the wave of the future and a no-brainer for any startup. After checking out several, we chose a trial with Vetter. At that point, Vetter was doing all the basics, but was missing some "must have" features for a busy general practice. I recommended it highly for startups, but for practices with aging PMS in house packages, I described is as a good system, but not yet "ready for prime time". Our practice grew rapidly and Vetter improved dramatically over the many months we have been working together. Recently, they released a more robust and flexible reminder system with is an area so vital to general practice. At long last I feel that Vetter is "ready for prime time" which allows me to wholeheartedly recommend it to general practices looking to upgrade and join the future with a cloud based system.

Pros

Remote access, flexibility to access from most any device, never needing to worry about a backup, wide functionality

Cons

As always with any PMS software, there are a few new features missing that were present in prior PMS packages.

Fantastic product, awesome customer service

Wonderful- fantastic customer service, even better product!

Pros

This product is so simple to use and has really helped streamline our practice. Vetter has great customer service when you are dealing with a problem and you never have to worry about losing your valuable information since it's all on the cloud!

Cons

After 3 years, I can honestly say that I don't have any major complaints

Easy to Use Vet Software

Vetter keeps are hospital running smoothly from the scheduler to the SOAP notes, creating bundles and easy check-out. It is an all-in-one package that is great software!

Pros

Vetter's cloud-base software is Easy to use, multi-functional and accessible from any device in any location. Love the fact that we don't need a server or have to purchase expensive software. Accepting payments is easy with their integrated payment processing and we don't need fancy terminals to do it! Great customer service and reasonably priced fees.

Cons

Occasional bugs and glitches. Inventory management needs some improvement with the adjustments.

VETTER is simply BETTER!!

I do NOT cringe at the thought of writing up a medical record!! OH! And you can simply talk into your ipad and Viola! It populates the field you are working on. So easy!! THANK YOU, VETTER!!!!

Pros

I run a TRUE concierge small animal practice in an affluent area of Southern California. I am in LOVE with Vetter Software!!! Not only is it EASY to use, easy to obtain, extremely affordable...the Customer Service is above and beyond !! Seriously, the personalized service and 'heart' that these guys(gals) put into this product is palpable. They truly, actually CARE!! If you are having a hard time you're not waiting on hold and ending up with a huge Service Bill. They pop on the phone and help you out. They believe in their product and so do I!!! I test drove all cloud based systems before making my choice to go with Vetter and I am not sorry. In 20 years I have used many different types of software and Vetter is IT!! I

Cons

There is not a lot to pick out which would be considered a flaw. It is always evolving and only gets better!

Great for a mobile practitioner

Pros

Amazing support, very timely with their response.
Easy to use and intuitive with more than one way to arrive at a desired outcome.

Cons

The usual drudgery of entering patient info and inventory.

Improves staff efficiency, provides improved customer service, great support

Going from a full paper practice with no on-line access to a full paperless cloud-based program was stressful and full of 'how are we going to do THIS' moments during the first 6-8 months. Vetter was very helpful prior to launch, but many protocols we had to figure out for ourselves. I love how we are able to integrate so many things automatically - labs are attached automatically, we now have our merchant services integrated into Vetter, saving the customer service reps a second step. I love having access to the system anywhere, anytime. In general, Vetter is an easy-to-use veterinary software system that is responsive to user input and is constantly developing new and improved functionality.

Pros

I purchased Vetter after purchasing a practice with an old server and a non-internet-integrated software system. I reviewed server-based software and decided that a cloud-based system would be more ideal for me.
I wanted to go paperless and Vetter allows us to keep all of our client communication information in one place and it easily attached to the patient or client record so we can track what we have sent. I like the ability to search for either SOAPs (aka notes), pharmacy, lab, rads so that I don't have to scroll through pages of records to find what I want.
Vetter Customer Service is superb - very knowledgeable about basic uses, always friendly.
Vetter is integrated with our outside lab as well as other ancillary businesses that help make the system a true 'all-in-one' program.
Vetter seems very responsive to requests for new or improved functionality. It seems they are always working to improve the program. When I first started with Vetter, I'll admit I felt that they launched it quickly before they had worked through its day-to-day uses.

Cons

Although invoicing is very easy, the financial side of Vetter is not at all intuitive - the fact that a credit that was applied today will show on an invoice from last year always baffles me. Initially it was very confusing how Vetter views transactions in client accounts, but we have become accustomed to thinking like an accountant.
ALL codes are considered Inventory items, but I would like to be able to track my on-shelf pharmacy items in snap-shot and long-term views. There is no current report that will tell me how much pharmacy inventory is on my shelf and how that compares over time. My accountant would like year-end value of in-stock pharmacy and I have to run an excel sheet from every inventory item, then delete procedural items, then run a total. I would also like to be able to compare sales of a single item at different points in time.
I would like to be able to import files and retain formatting - we have created numerous client information sheets, admission sheets etc. and I need to rewrite them into Vetter if they are not in Word format.
Although almost all labs attach to the patient file, there are still instances where they won't, so we still have to receive paper reports from our outside lab to be sure we don't miss any.

Probably the best practice management software I've ever seen !

Absolutely GREAT !!!!

Pros

This soft ware is very user friendly and gives us everything we need. The best part of this system is customer support. The team there has never failed to answer my call and is ready to help in any way they can. As in any software, I don't use all the options enough to remember all the procedures for completing a task so most of the time when I have an issue, it's operator error on my part. Great job to the Vetter Team !!!

Cons

I would like to see bold and colored text in the schedule so we could bring certains issues to our front desk people when checking in.

Vetter is perfect for my needs as a mobile veterinary practice. Cloud based makes it easy to access.

Pros

I like how it's easy to navigate and access. Not overwhelming to understand how to learn. If I ever have a problem, the team gets back to me quickly and with updates. They also update the program regularly based on user information and needs.

Cons

I can't think of anything in particular that I like least about this software. They have fixed most things I ever had issues with.

Vetter software is wonderful for a shelter hospital

This software has made not only writing medical records more efficient, it has improved the quality of care we provide to our patients.

Pros

I love that this software is cloud based, and is very intuitive. If there is a problem, customer support is very quick to respond and fix the problem. They also will add features if you suggest them.

Cons

I don't like that this software doesn't integrate with IDEXX laboratories, although I hear there is an integration happening in the future.

Easy to use, great customer service, monthly payments help out small clinics.

Easy to use software that did everything I needed without the large upfront cost.

Pros

Ease of use. It does a lot and is fairly easy to figure out. Customer service is quick to help if needed.

Cons

There were so many features that I don't use. After using the more popular vet subscriptions at other places of employment, I like everything about this product more.

We have had an amazing experience with Vetter Software!

Ease of making things more efficient in the office.

Pros

We love how easy it is to use, and how much easier it makes things for us. I am the only employee at our office and it saves me so much time. It so easy to send records to clients ,boarding and grooming salons. We actually left Vetter for a while for a cheaper product and wow did I realize then how much it actually made my life easier. I love that it is cloud based , it helps me help clients even when out of the office. You will not find better customer service anywhere!!! They are always there when you need them.

Cons

There is nothing negative I have to say. We have been very happy to come back. We are happy to be using Vetter Software.

I am pleased with Vetter

Pros

What I liked a lot of Vetter, was QE its customer service is great, very few software have this benefit, which in my opinion is the most important.

Cons

In some things Vetter is slow, for example at the time of billing. But still I liked very much vetter.

Vetter software has helped our practice get off the ground quickly and efficiently

The benefit of efficiency

Pros

Ease of use. The cloud base(no hardware/network/backup hassles!), the customer support is super. The amount of data that can be stored without having to worry about it. We can access client/patient data from literally anywhere.

Cons

Being in a rural part of Southern Africa we are plagued with service delivery issues; supply of electricity, water, telecomms etc...so when the Wifi goes down we cannot access the Vetter system. However, that is not the fault of Vetter!

Excellent Way to Run a Practice Using a Cloud Based Approach

Pros

Heads a shoulders above all else is the support I received from Vetter. Team was always there when I ran into trouble or did something stupid. They were always patient with me and supportive. The only reason I left was because I sold my practice and the buyer was using another program.
Vetter was always willing to make software changes to fit my practice and had many billing options to fit my needs.
It was also very easy moving around the program and getting up to speed.

Cons

I have a specialty practice and saw patients at three different locations and I decided to set up three different instances/locations of the software for each location and required logging on at each when seeing patients at that location. The advantage was separate tracking of inventory and income. The disadvantage was that I had to login into each location when searching for a patient since it was not possible to search for a patient in one location if I was logged in at another.

The only practice management software to consider

Pros

Easy to use, practical, complete, highly functional and integrates well with many outside resources such as antech and cardconnect

Cons

There are occasional bugs as the software team continually improves and updates the features. However, these are minor and fixed within 24 hours.

Vetter has been a game changer for our boutique small animal practice in Western Australia.

Improved workflow, better customer service, flexibility of plan, easy access from anywhere as cloud-based, no need to purchase and maintain server, peace-of-mind for top-notch data protection and back-up by Vetter.

Pros

Cloud-based - no cumbersome server in-house, easy access anywhere (think reviewing records from home, billing clients on -the-spot during housecalls etc). When internet is down due to power outage, still easy access on iPad using 4G. You can attach x-rays and scanned PDF documents, lab results etc.. to specific visits or lab items - this is a great feature. Customer support is friendly, responsive and top-notch 24/7, even with time difference USA/Australia. There is also a user forum where you can post questions and also find helpful tips from other users. Vetter has a dynamic leadership and enthusiastic software team, flexibility with plans and plenty of useful features not found on other software - we have been working as vets for nearly 20 years and have tried about 5 different software - sure each has pros and cons, but Vetter overall, in our humble opinion, still comes up at the top of the pack. As the first West Australian veterinary hospital to use Vetter Software, we cannot praise the Vetter team members enough who have provided a very stable and excellent veterinary software platform and have essentially gone out of their way to help us iron out initial issues caused by date/time zone differences.

Cons

Printing invoices and documents requires 2 clicks instead of one, as first click takes you to a PDF window, then you have to print from there. Wish it would print like Paypal where it opens the printing dialogue automatically. Has some quirks e.g. medical items, drugs and procedures are called 'medical records' and medical history is called ' medical notes' instead of 'medical records' - not a big deal once u get used to it. The medical notes are mixed with the medical records on the patient screen, so requires one more click just to list only the medical notes, otherwise can take a while to scroll through all the items to read the previous history. Breed list drop-down is very long and inclusive of all species so takes a bit longer to enter for new patients. Inventory items once merged, loses some editing features (e.g. name) so we tend to avoid doing any item merge and just start a new item. They are minor issues and other users may not find them a problem. Vetter as a rule of thumb, do strive to avoid more than 2 clicks for anything. We have used other software that required a whole lot more clicks to get to somewhere...