This is the software we have been looking for.

This has made my practice successful. We don't have to worry about fighting over the software it simply allows us to do our jobs and to them effectively and efficiently.

Pros

This software is simple yet powerful and allows you to set it up the way you want to use it. You can make it do as little or as much for you as you would like. Working on the go for mobile practice or at a brick and mortar is just as simple. The software just works! I like the cloud base as it allows me to use very little computing power and allows us to work where we need to and when we need to. I have literally run the entire practice off of my cell phone (tethered) when our internet has gone down. Security is top notch and allows us to store information confidently and without worry. As we have been a user since the software was in its early stages we have seen it grow and change, adapt as we do and see the features grow. The development team truly does take what we ask for seriously and find ways to implement the changes we as the veterinarians and users need. Setting things up from scratch took time, what doesn't, but it also allows us to build things the way we want to and operate the way our practice needs it to. If we don't like something we alter it and tell the system to do it differently. The updates happen speedily and are useful. There's no fluff for updates, if there is one coming you're chomping at the bit to get the new features and try them out in the real world. Highly recommend this software for all practices, large, small, mobile or stationary. This is the software we have all been looking for, built by veterinarians, for veterinarians.

Cons

Sometimes the reminder system is a bit clunky and seems to miss some updated items but overall as long as you double check it it works as expected. Sometimes the server bogs down and we all suffer (slow as molasses), usually a minor issue and fixed quickly.

More than a Point of Sale system

Best customer service on the market! We’re extremely pleased and we’ve had a great experience with the reps. When we started, reps helped us by adding in every large animal and breed we needed. He literally “boiled the ocean” and helped us add in a significant number of breeds. A lot of folks just assume cow but we needed all the different types of cows. This is just one instance where Vetter surpassed our expectations and we know they are there for us!

Pros

We were looking for a POS for a mid-size vet practice with large animals. We needed medical records and a system that would download line item detail into Quickbooks so that we could stop doing double entry. We love that Vetter allows for MWI and Abaxis integration. We are looking forward to growing into the software and utilizing all the features that it offers. We firmly believe this will help grow and organize our practice!

Cons

Sometimes, maybe once a week, an invoice doesn’t download correctly. But it’s usually pretty easy to figure out which invoice is the culprit by looking at the billing section and comparing payment received.

Lots of promise, little follow through

Long and short is that for the cost (if you are small, limited staff, and do not attempt to leverage the system), it is a good deal. Customer service is very good and responsive and you will get the basics you need for an essential EMR. Now for the bad: -- First, they always promise way more functionality than they ever deliver. -- They have a base cost w/ up charges to use areas in the system such as boarding, wellness plans, and DICOM storage, which in turn is all very expensive in a very expensive software. -- You can only use one log on per location per user. This becomes a problem is if you need to log into a computer elsewhere in the clinic while already being logged in elsewhere you will be logged out of the other location with your place lost. -- Their word processors built into the system are horrendous (i.e. always lose formatting when copy & pasting, adding additional spaces for no reasons, and adding bullets, bolding, etc requires doing extra steps, etc) and their templates, which you create, suffer accordingly. -- There is no quick check for pricing. --Reminder system is very fragmented and difficult to keep track of without giving your staff access to ALL of the reports, including financial. -- Calendar is glitchy and they have been promising google integration for YEARS now, and it is still in the works. -- Tasks are equally glitchy and difficult to keep straight and track of. -- There have been at least 4, yes 4, periods of the cloud going down for at least 30-60 minutes and from we were told, it was do to programming issues on their end, which does not increase any confidence. -- The number of clicks to move around the system are far more than the magic 3 they claim, typically more along the lines of 4-6 for the majority of items/tasks.

Pros

Cost effective if kept simple and you do not try to leverage the system

Cons

See comments - overall poor programming ultimately

Flexible and customizable veterinary software, constantly improving

We have made the change from paper to paperless and are improving our reporting and inventory management by using Vetter.

Pros

The responsiveness of tech support is fantastic. We are still working on the workflow for our practice, but overall it is very easy for new team members to learn, and a relatively smooth switch from paper charts to paperless.

Cons

A few features are a bit clunky - seems to take too many clicks to do what you need to do, but the developers are constantly improving those features.

Vetter is the perfect medical records software for our exotic cat sanctuary's on-site clinic!

Our clinic is not a "normal" veterinary practice - our clinic serves the 75 resident lions, tigers, leopards, cougars, etc. that call our sanctuary (In-Sync Exotics) home. When researching cloud based systems, I immediately put Vetter at the top of my list, and after talking with the wonderful individuals at the company, I knew that this was the perfect software for us. The people at Vetter understood the differences in needs and preferences that our clinic has from other veterinary clinics, and provided us with ways to optimize the software to meet our unique needs. They also generously provided us with an amazing rate, as we are a non-profit organization. We have been EXTREMELY pleased with this software and this company!

Pros

This software is SO easy to use, yet still comes with all of the features that our clinic was looking for. Everything on this software is intuitive in terms of user-friendliness - it is simple to navigate and everything is extremely well organized. We particularly love that the system is connected to our Abaxis chemistry and hematology analyzers, and that results are automatically stored and organized in the patient record... AND the new IDEXX reference lab integration has been an AMAZING upgrade! I love being able to customize just about everything in terms of medical notes, templates, letters, etc., and the reminders system. I have also really enjoyed having the new DICOM viewer, which has been another tremendous help in keeping our patients' records organized and consolidated. Most of all, the people over at Vetter are incredible - they have been excited and enthusiastic about working with us, and are always quick to respond and fix any issues we may have (which are few and far between).

Cons

There are only a few, TINY, very minor things that I would change about this software, including changing the layout of exported/printed patient records, and having the ability to "search" within a particular patient. I would also LOVE if there was an mobile app version of Vetter! Otherwise, I have absolutely no complaints! Any issues (all of which have been relatively minor) that we have had in the past have been quickly resolved by the folks at Vetter.