Vetter Software Software

This software has made not only writing medical records more efficient, it has improved the quality of care we provide to our patients.

Pros

I love that this software is cloud based, and is very intuitive. If there is a problem, customer support is very quick to respond and fix the problem. They also will add features if you suggest them.

Cons

I don't like that this software doesn't integrate with IDEXX laboratories, although I hear there is an integration happening in the future.

Easy to use software that did everything I needed without the large upfront cost.

Pros

Ease of use. It does a lot and is fairly easy to figure out. Customer service is quick to help if needed.

Cons

There were so many features that I don't use. After using the more popular vet subscriptions at other places of employment, I like everything about this product more.

Ease of making things more efficient in the office.

Pros

We love how easy it is to use, and how much easier it makes things for us. I am the only employee at our office and it saves me so much time. It so easy to send records to clients ,boarding and grooming salons. We actually left Vetter for a while for a cheaper product and wow did I realize then how much it actually made my life easier. I love that it is cloud based , it helps me help clients even when out of the office. You will not find better customer service anywhere!!! They are always there when you need them.

Cons

There is nothing negative I have to say. We have been very happy to come back. We are happy to be using Vetter Software.

Pros

What I liked a lot of Vetter, was QE its customer service is great, very few software have this benefit, which in my opinion is the most important.

Cons

In some things Vetter is slow, for example at the time of billing. But still I liked very much vetter.

The benefit of efficiency

Pros

Ease of use. The cloud base(no hardware/network/backup hassles!), the customer support is super. The amount of data that can be stored without having to worry about it. We can access client/patient data from literally anywhere.

Cons

Being in a rural part of Southern Africa we are plagued with service delivery issues; supply of electricity, water, telecomms etc...so when the Wifi goes down we cannot access the Vetter system. However, that is not the fault of Vetter!

Pros

Heads a shoulders above all else is the support I received from Vetter. Team was always there when I ran into trouble or did something stupid. They were always patient with me and supportive. The only reason I left was because I sold my practice and the buyer was using another program.
Vetter was always willing to make software changes to fit my practice and had many billing options to fit my needs.
It was also very easy moving around the program and getting up to speed.

Cons

I have a specialty practice and saw patients at three different locations and I decided to set up three different instances/locations of the software for each location and required logging on at each when seeing patients at that location. The advantage was separate tracking of inventory and income. The disadvantage was that I had to login into each location when searching for a patient since it was not possible to search for a patient in one location if I was logged in at another.

Pros

Easy to use, practical, complete, highly functional and integrates well with many outside resources such as antech and cardconnect

Cons

There are occasional bugs as the software team continually improves and updates the features. However, these are minor and fixed within 24 hours.

Improved workflow, better customer service, flexibility of plan, easy access from anywhere as cloud-based, no need to purchase and maintain server, peace-of-mind for top-notch data protection and back-up by Vetter.

Pros

Cloud-based - no cumbersome server in-house, easy access anywhere (think reviewing records from home, billing clients on -the-spot during housecalls etc). When internet is down due to power outage, still easy access on iPad using 4G. You can attach x-rays and scanned PDF documents, lab results etc.. to specific visits or lab items - this is a great feature. Customer support is friendly, responsive and top-notch 24/7, even with time difference USA/Australia. There is also a user forum where you can post questions and also find helpful tips from other users. Vetter has a dynamic leadership and enthusiastic software team, flexibility with plans and plenty of useful features not found on other software - we have been working as vets for nearly 20 years and have tried about 5 different software - sure each has pros and cons, but Vetter overall, in our humble opinion, still comes up at the top of the pack. As the first West Australian veterinary hospital to use Vetter Software, we cannot praise the Vetter team members enough who have provided a very stable and excellent veterinary software platform and have essentially gone out of their way to help us iron out initial issues caused by date/time zone differences.

Cons

Printing invoices and documents requires 2 clicks instead of one, as first click takes you to a PDF window, then you have to print from there. Wish it would print like Paypal where it opens the printing dialogue automatically. Has some quirks e.g. medical items, drugs and procedures are called 'medical records' and medical history is called ' medical notes' instead of 'medical records' - not a big deal once u get used to it. The medical notes are mixed with the medical records on the patient screen, so requires one more click just to list only the medical notes, otherwise can take a while to scroll through all the items to read the previous history. Breed list drop-down is very long and inclusive of all species so takes a bit longer to enter for new patients. Inventory items once merged, loses some editing features (e.g. name) so we tend to avoid doing any item merge and just start a new item. They are minor issues and other users may not find them a problem. Vetter as a rule of thumb, do strive to avoid more than 2 clicks for anything. We have used other software that required a whole lot more clicks to get to somewhere...

Pros

Cloud based: makes it easy to utilize anywhere there is a signal.
Customer Community Page: a wealth of knowledge, instruction, webinars, topics easily searched by name relevance
Affordable for any size practice, Customizable to your unique needs

Cons

Being mobile, we often find that the physical address and the mailing address are different. I would love to be able to see physical address when out on route without having to opt into the notes. Much like the billing address verses the physical address. Although, you can make your notes pop-up to provide the physical location.

Pros

the software is easily accessible from anywhere! You can log in and create invoices at anytime! program is updated frequently, and they vetter has an online forum where you can submit suggestions to improve the program.

Cons

occasionally slow at times, although the vetter support will always message an email with the current situation updates about any technical difficulties.

It's cloud base and always with me. It's so easy to use you almost don't have to train new users. I love it!

Pros

I love all the updates and how literally the staff works around the clock to ensure everything runs smoothly. Almost every month there is a new tool that make my business run smoother.

Cons

I am a large animal vet and some of the large animal diagnosis, breeds, and vital parameters are not listed.

Pros

This software is very user friendly, it is constantly being updated so it becomes more user friendly all the time. The customer service is very quick and attentive when there is an issue that needs resolving. Being in the cloud means I can access the software from any of my mobile devices

Cons

Being a mobile practice means not always having WIFI which make access to cloud based software difficult at times. This has been getting better over time. Otherwise, I have had no complaints about the software

Pros

I found it easy to use, creates specific reminders for clients and allows me to download and attach pictures/files easily to records. Pay as you go with no costly monthly bills or costly set up fees. Quick response from IT team to queries.

Cons

That I havent taken the time to learn how to do inventory and other practise management applications

Pros

We are a mixed animal mobile veterinary practice with 3 veterinarians, 3 technicians, and an office manager. Previously, we didn't have a great way to track patient treatments, vaccine histories, or client payment information. We used google calendar for scheduling, with no link to client information, and it was hard to use! This software is so integrative- clients can pay online, get reminders when animals are due for vaccines, we can easily track communications, manage inventory, send clients virtual handouts, and so much more. I love that it is cloud based and thus accessible anywhere you have service! Real time updates, and the company is constantly striving to make the software more user friendly and efficient. Customer service has always been very responsive and helpful. Clients seem to be very happy- we are much better about billing and emailing invoices and receipts at time of service. This has completely changed our practice!

Cons

We work in a rural area, and sometimes there is no service. No fault of Vetter Software! This is where previous types of software worked well- you didn't need internet, but there were so many limitations otherwise, especially being tethered to a server for updates. Any issues I've had have been very quickly rectified by the update team. Really a great program overall.

Can operate a small town hospital without a large capital expenditure and it is very user friendly with all the functionality required.

Pros

Price, easy to learn and use, cloud based, multiple ways to do access a function, easily edited, client support is very responsive, Vetter is consistantly improving their product

Cons

Client reminders are only able to send once automatically, you must manually resend additional reminders. Most of the reports do not make sense especially the profit margin report.

experience with hard sales pro.

Pros

The screen saver was attractive. Otherwise the entire system is clumsy. Everything is added expense.

Cons

Sent postal reminders to deceased pets, did not stop when I asked. I refused to pay for these as it cost me clients. I finally asked for my data in a disc format,they held my data hostage for 10 mos. When received it was jumbled and incomplete. I changed to 2iNova and it took months to go through all my data when Vetter IT sent it piecemeal. I have informed them that I will NOT pay. I may bill Vetter for my IT to fix their incompetence. The IT which I used has been involved in 7 veterinary software changeovers and has NEVER seen such a clusterf.

Easy to use.

Pros

This software is easy to use, makes my practice run efficiently, and has fantastic customer support.

Cons

Occasionally an update will produce a change that either gets rid of a feature that I liked, or creates a small problem. However, customer support is extremely receptive to finding fixes and solutions.

Pros

This is a true cloud based software that I can access from anywhere and it is always up to date. My monthly subscription fee always gets me the most updated version of the software, and that is an unmatched feature. In addition, the customer service is unmatched.

Cons

There are always so many updates, it is hard to keep up with everything that this software can be doing for my practice.

Pros

User friendly, good customer and tech support. It was easy to learn and quite powerful in helping me manage my business as well perform my duties as professional.

Cons

Not much, honestly. My only disappointment is that it is not integrated with IDEXX, despite that being a soft promise when I first signed up in late December 2015. Still not integrated but I suspect that is IDEXX's choice and not Vetter's. I have gotten over that issue because it is so great otherwise.

Pros

Clean. Cloud based. Paperless. Easy to learn. Integrates with our vendors. It's great to be able to communicate with clients via DemandForce.

Cons

We'd like to have more options in reports. It would be great to choose specific items to be included in reports, then save those customized reports.