Vetter Software is a cloud-based veterinary software for animal clinics of all sizes. Key features include electronic veterinary records, inventory management, scheduling, custom form templates, client management and a customer community.
Vetter Software’s electronic veterinary record tools allow users to review consolidated patient histories, import lab results and share them via email, fax or print. Users can manage inventory through automatic updates, custom alerts and electronic ordering.
Records created for an estimate or an appointment in Vetter Software have charges automatically applied, including taxes and fees. The software also provides templates that users can customize for reminders and various appointment. Integrations include Abaxis, Antech, Embrace, MWI Animal Health, Stripe and VetSource. The customer community features offers a knowledge base, video tutorials, surveys and a discussion board.
Support is offered via phone and email. Pricing is per month.
Maya from Dr Robinsons Mobile Veterinary Services
I found it easy to use, creates specific reminders for clients and allows me to download and attach pictures/files easily to records. Pay as you go with no costly monthly bills or costly set up fees. Quick response from IT team to queries.
That I havent taken the time to learn how to do inventory and other practise management applications
Natalie from Bear River Mobile Veterinary Service
We are a mixed animal mobile veterinary practice with 3 veterinarians, 3 technicians, and an office manager. Previously, we didn't have a great way to track patient treatments, vaccine histories, or client payment information. We used google calendar for scheduling, with no link to client information, and it was hard to use! This software is so integrative- clients can pay online, get reminders when animals are due for vaccines, we can easily track communications, manage inventory, send clients virtual handouts, and so much more. I love that it is cloud based and thus accessible anywhere you have service! Real time updates, and the company is constantly striving to make the software more user friendly and efficient. Customer service has always been very responsive and helpful. Clients seem to be very happy- we are much better about billing and emailing invoices and receipts at time of service. This has completely changed our practice!
We work in a rural area, and sometimes there is no service. No fault of Vetter Software! This is where previous types of software worked well- you didn't need internet, but there were so many limitations otherwise, especially being tethered to a server for updates. Any issues I've had have been very quickly rectified by the update team. Really a great program overall.
Michal from Albany Pet Hospital and Edu-Vet Pet Hospital
Employees number: 2-10 employees
Can operate a small town hospital without a large capital expenditure and it is very user friendly with all the functionality required.
Price, easy to learn and use, cloud based, multiple ways to do access a function, easily edited, client support is very responsive, Vetter is consistantly improving their product
Client reminders are only able to send once automatically, you must manually resend additional reminders. Most of the reports do not make sense especially the profit margin report.
Jerry from Vet Home Care
experience with hard sales pro.
The screen saver was attractive. Otherwise the entire system is clumsy. Everything is added expense.
Sent postal reminders to deceased pets, did not stop when I asked. I refused to pay for these as it cost me clients. I finally asked for my data in a disc format,they held my data hostage for 10 mos. When received it was jumbled and incomplete. I changed to 2iNova and it took months to go through all my data when Vetter IT sent it piecemeal. I have informed them that I will NOT pay. I may bill Vetter for my IT to fix their incompetence. The IT which I used has been involved in 7 veterinary software changeovers and has NEVER seen such a clusterf.
Erin from Virginia Veterinary Consultants
Easy to use.
This software is easy to use, makes my practice run efficiently, and has fantastic customer support.
Occasionally an update will produce a change that either gets rid of a feature that I liked, or creates a small problem. However, customer support is extremely receptive to finding fixes and solutions.
Caitlin from Dobecka Equine
This is a true cloud based software that I can access from anywhere and it is always up to date. My monthly subscription fee always gets me the most updated version of the software, and that is an unmatched feature. In addition, the customer service is unmatched.
There are always so many updates, it is hard to keep up with everything that this software can be doing for my practice.
James from Fairchester Mobile Veterinary Services
User friendly, good customer and tech support. It was easy to learn and quite powerful in helping me manage my business as well perform my duties as professional.
Not much, honestly. My only disappointment is that it is not integrated with IDEXX, despite that being a soft promise when I first signed up in late December 2015. Still not integrated but I suspect that is IDEXX's choice and not Vetter's. I have gotten over that issue because it is so great otherwise.
Charlyce from Valley Veterinary Cinic
Clean. Cloud based. Paperless. Easy to learn. Integrates with our vendors. It's great to be able to communicate with clients via DemandForce.
We'd like to have more options in reports. It would be great to choose specific items to be included in reports, then save those customized reports.
Mark from Paramount Animal Care
This has made my practice successful. We don't have to worry about fighting over the software it simply allows us to do our jobs and to them effectively and efficiently.
This software is simple yet powerful and allows you to set it up the way you want to use it. You can make it do as little or as much for you as you would like. Working on the go for mobile practice or at a brick and mortar is just as simple. The software just works!
I like the cloud base as it allows me to use very little computing power and allows us to work where we need to and when we need to. I have literally run the entire practice off of my cell phone (tethered) when our internet has gone down. Security is top notch and allows us to store information confidently and without worry.
As we have been a user since the software was in its early stages we have seen it grow and change, adapt as we do and see the features grow.
The development team truly does take what we ask for seriously and find ways to implement the changes we as the veterinarians and users need.
Setting things up from scratch took time, what doesn't, but it also allows us to build things the way we want to and operate the way our practice needs it to. If we don't like something we alter it and tell the system to do it differently.
The updates happen speedily and are useful. There's no fluff for updates, if there is one coming you're chomping at the bit to get the new features and try them out in the real world.
Highly recommend this software for all practices, large, small, mobile or stationary.
This is the software we have all been looking for, built by veterinarians, for veterinarians.
Sometimes the reminder system is a bit clunky and seems to miss some updated items but overall as long as you double check it it works as expected.
Sometimes the server bogs down and we all suffer (slow as molasses), usually a minor issue and fixed quickly.
Sandra from MyVet Home Veterinary Services
Accessibility from anywhere with an internet connection, I don't need to worry about security and backups, reports functions are excellent, tech support is fast, efficient, responsive and effective. This product suits my needs perfectly, at a reasonable price point. Very happy to recommend it!!
After using more complex software products like Cornerstone, Vetter is a breath of fresh air. Capable of everything I need it for, without getting lost in a forest of detail and complexity. LOVE the fact I have access to it from anywhere, as long as I have an internet connection. I can dictate medical records using my iPHONE, check reports, review files on the fly. Being a mobile service, it is just what I need.
As it is a web-based program, there are times few and far between that the system may go down temporarily.
Shea from Bridge Veterinary Services
It is commonplace for after-the-sale service to diminish, but not so with Vetter. After using Vetter for many years, I wanted to share with others considering a PMS that this company remains solid across the board.
From it's stellar customer care to the continuous upgrades based on user input, Vetter is truly a partner in your business. And of course there is their easy and intuitive interface, the ability to fully customize the software to your practice, and the continually growing list of integrations and features.
Even though this PMS is robust in its features and ease of use, those factors take a back seat to the responsive tech support and customer service - this is truly their magic sauce and it has never once faltered after all these years of use despite their incredible growth. Thank you, Vetter, you continue to remain amazing!
The fact that you cannot search your patient database by disease, but, this feature is soon to be released which goes to show once again how Vetter responds and moves upon user feedback to provide an improved experience.
Scarlett from Veterinarians International
I like that it's user friendly. It was very easy to customize my account and add clients and patients and that tech support never lets me down.
Haven't really had any issues. But it took a while to learn how to add photos and images like radiographs to each patient record.
Sherrie from Community Veterinary Clinic
Employees number: 1 employee
I like that this software changes and grows as problems or issues are seen. I get weekly updates on changes and tips to using the software. It seems like when I wish it would do something different an update has the change I want.
I like the easy to use tutorials for learning so as I get new staff they can just log on a and learn. Most things are very intuitive to use.
I do not like how the printing. It set up through google cloud print, which was difficult to set up.
Liane from Little Friends Veterinary Services, PLLC
Employees number: 1 employee
Vetter Software makes my life easier every day and helps make our practice a success!
The best things about Vetter is the ease of customizing the software to each practice. Templates and bundles make every day smoother and faster - minimizing the time putting in records, invoices and notes. It's easy to create these shortcuts - even right from the record in many cases. Creating these items was super easy thanks to the initial training and the easy to access tips and comments on the Vetter Community. There's almost always an answer to a question, and if you don't find just what you want, the answer is just a post away - usually getting a response within a few hours. If that doesn't do it, customer service is a phone call away - and you get an actual person 24-7! No waiting on hold, no going through different departments - your issue is resolved quickly and efficiently. Remote access makes tech issues disappear quickly so you can get back to your day. Right from the start, from initial training to ongoing support, Vetter Software exceeds in all departments in comparison to other veterinary software I have used in my 22 years in practice.
The only things I would like to see improved is the ability to input new diagnoses, customizable to each practice perhaps. Second, I would like the reminders from child items in inventory such as vaccinations to carry on to the parent item - so there is not multiple reminders created and necessitate editing reminders - leaving just the parent item as a reminder.
Pamela from Mobile Veterinary Services and Central West End Veterinary Clinic
The portability is that a word? With an ipad I can go anywhere and get my work done. I am a small animal house call practice AND a new clinic nestled in between two medical schools. Our neighborhood also is developing a new tech start-up mecca of business and biomedical research. To say the least-my clients are tech savy and ALL of them are impressed by our ability to meet all of their needs on the ipad. My business mentor is impressed with this software and how it makes my affairs flow smoothly. This software is so easy for new employees: they pick up the ipad and they have it figured out in about 10 minutes. Within a day, they are teaching me.
Yoon from Cinco Animal Hospital
The transition to Vetter Software was difficult at first, as we loved our previous software, but once you get the hang of it, it is very intuitive and easy to use. A necessary change to a cloud-based software in an increasingly paperless business.
Cloud base software is easily accessible anywhere.
Easy client communication.
Tech support/customer service tries their best to keep up with bugs and enhancement requests.
No more daily back-ups.
Easy lab and xray integration.
Printing from any computer.
Can customize to clinic needs.
New features and updates seem to take priority over existing issues.
Cash receipts (billing issue).
Bugs here and there.
Usage dependent on internet speed/access.
Kelly from Bolton Veterinary Service
Ease of creating certificates and also flexibility creating/modifying invoices and medical notes. Very easy to upload images to medical notes for reference later. Easily created reminders for vaccines/ bloodwork etc. appointments easily kept track of. I also love the ability to order supplies through vetter them makes inventory much easier.
Some terminology is a little tricky to understand meaning medical records vs medical note. This doesn't not take long getting used to but require some effort in the beginning.
Brooke from Susitna Holistic Vet Services
The tech support is amazing! Also, making appointments and sending out reminders is very simple. And the best part is that all the records are saved and accessed online, through their server which makes record keeping much more efficient than paper copies or personal hard drives.
I do wish the software would integrate with my calendar but Vetter is currently working on that possibility.
Carolyn from Arms of Aloha LLC
It's cloud-based, which is mission critical for a team who works remotely. The developers really care about making a good product, and customer service always responds quickly when there is a problem. It's also very reliable.
Sometimes new "features" take away functionality. Printing prescription labels can be a hassle. I wish it was more customizable.
Erin from Socks and Co. Mobile Veterinary Services
Easy to log in to, can use anywhere, it is quite comprehensive in what it can do, creators take suggestions from users seriously
Not as user friendly on mobile devices. Occasionally I have to log in on my phone to check something when I do not have my laptop with me, and it can be done but definitely not the same ease as the regular site.