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Vetter Software software

78 reviews(5.0/5)
78 reviews(5.0/5)

Vetter Software is a cloud-based veterinary software for animal clinics of all sizes. Key features include electronic veterinary records, inventory management, scheduling, custom form templates, client management and a customer community.

Vetter Software’s electronic veterinary record tools allow users to review consolidated patient histories, import lab results and share them via email, fax or print. Users can manage inventory through automatic updates, custom alerts and electronic ordering.

Records created for an estimate or an appointment in Vetter Software have charges automatically applied, including taxes and fees. The software also provides templates that users can customize for reminders and various appointment. Integrations include Abaxis, Antech, Embrace, MWI Animal Health, Stripe and VetSource. The customer community features offers a knowledge base, video tutorials, surveys and a discussion board.

Support is offered via phone and email. Pricing is per month.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

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78 Reviews of Vetter Software

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  • Jennifer from The Vet On Main

    Number of employees: 11-50 employees

    September 2018

    Easy to Use Vet Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Vetter keeps are hospital running smoothly from the scheduler to the SOAP notes, creating bundles and easy check-out. It is an all-in-one package that is great software!

    Pros

    Vetter's cloud-base software is Easy to use, multi-functional and accessible from any device in any location. Love the fact that we don't need a server or have to purchase expensive software. Accepting payments is easy with their integrated payment processing and we don't need fancy terminals to do it! Great customer service and reasonably priced fees.

    Cons

    Occasional bugs and glitches. Inventory management needs some improvement with the adjustments.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Crystal from THE RANCH VET

    Number of employees: 2-10 employees

    September 2018

    VETTER is simply BETTER!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I do NOT cringe at the thought of writing up a medical record!! OH! And you can simply talk into your ipad and Viola! It populates the field you are working on. So easy!! THANK YOU, VETTER!!!!

    Pros

    I run a TRUE concierge small animal practice in an affluent area of Southern California. I am in LOVE with Vetter Software!!! Not only is it EASY to use, easy to obtain, extremely affordable...the Customer Service is above and beyond !! Seriously, the personalized service and 'heart' that these guys(gals) put into this product is palpable. They truly, actually CARE!! If you are having a hard time you're not waiting on hold and ending up with a huge Service Bill. They pop on the phone and help you out. They believe in their product and so do I!!! I test drove all cloud based systems before making my choice to go with Vetter and I am not sorry. In 20 years I have used many different types of software and Vetter is IT!! I

    Cons

    There is not a lot to pick out which would be considered a flaw. It is always evolving and only gets better!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dr. Mike from Moran Veterinary Care

    Number of employees: 2-10 employees

    August 2018

    Great for a mobile practitioner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Amazing support, very timely with their response.
    Easy to use and intuitive with more than one way to arrive at a desired outcome.

    Cons

    The usual drudgery of entering patient info and inventory.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Stacey from Capitaland Animal Hospital

    Number of employees: 2-10 employees

    August 2018

    Improves staff efficiency, provides improved customer service, great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Going from a full paper practice with no on-line access to a full paperless cloud-based program was stressful and full of 'how are we going to do THIS' moments during the first 6-8 months. Vetter was very helpful prior to launch, but many protocols we had to figure out for ourselves. I love how we are able to integrate so many things automatically - labs are attached automatically, we now have our merchant services integrated into Vetter, saving the customer service reps a second step. I love having access to the system anywhere, anytime. In general, Vetter is an easy-to-use veterinary software system that is responsive to user input and is constantly developing new and improved functionality.

    Pros

    I purchased Vetter after purchasing a practice with an old server and a non-internet-integrated software system. I reviewed server-based software and decided that a cloud-based system would be more ideal for me.
    I wanted to go paperless and Vetter allows us to keep all of our client communication information in one place and it easily attached to the patient or client record so we can track what we have sent. I like the ability to search for either SOAPs (aka notes), pharmacy, lab, rads so that I don't have to scroll through pages of records to find what I want.
    Vetter Customer Service is superb - very knowledgeable about basic uses, always friendly.
    Vetter is integrated with our outside lab as well as other ancillary businesses that help make the system a true 'all-in-one' program.
    Vetter seems very responsive to requests for new or improved functionality. It seems they are always working to improve the program. When I first started with Vetter, I'll admit I felt that they launched it quickly before they had worked through its day-to-day uses.

    Cons

    Although invoicing is very easy, the financial side of Vetter is not at all intuitive - the fact that a credit that was applied today will show on an invoice from last year always baffles me. Initially it was very confusing how Vetter views transactions in client accounts, but we have become accustomed to thinking like an accountant.
    ALL codes are considered Inventory items, but I would like to be able to track my on-shelf pharmacy items in snap-shot and long-term views. There is no current report that will tell me how much pharmacy inventory is on my shelf and how that compares over time. My accountant would like year-end value of in-stock pharmacy and I have to run an excel sheet from every inventory item, then delete procedural items, then run a total. I would also like to be able to compare sales of a single item at different points in time.
    I would like to be able to import files and retain formatting - we have created numerous client information sheets, admission sheets etc. and I need to rewrite them into Vetter if they are not in Word format.
    Although almost all labs attach to the patient file, there are still instances where they won't, so we still have to receive paper reports from our outside lab to be sure we don't miss any.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • George from Companion Animal and Crystal River Animal Hospital

    Number of employees: 11-50 employees

    August 2018

    Probably the best practice management software I've ever seen !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Absolutely GREAT !!!!

    Pros

    This soft ware is very user friendly and gives us everything we need. The best part of this system is customer support. The team there has never failed to answer my call and is ready to help in any way they can. As in any software, I don't use all the options enough to remember all the procedures for completing a task so most of the time when I have an issue, it's operator error on my part. Great job to the Vetter Team !!!

    Cons

    I would like to see bold and colored text in the schedule so we could bring certains issues to our front desk people when checking in.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Leslie from Indy Home Veterinary Services

    July 2018

    Vetter is perfect for my needs as a mobile veterinary practice. Cloud based makes it easy to access.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how it's easy to navigate and access. Not overwhelming to understand how to learn. If I ever have a problem, the team gets back to me quickly and with updates. They also update the program regularly based on user information and needs.

    Cons

    I can't think of anything in particular that I like least about this software. They have fixed most things I ever had issues with.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Angela from Muttville Senior Dog Rescue

    July 2018

    Vetter software is wonderful for a shelter hospital

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software has made not only writing medical records more efficient, it has improved the quality of care we provide to our patients.

    Pros

    I love that this software is cloud based, and is very intuitive. If there is a problem, customer support is very quick to respond and fix the problem. They also will add features if you suggest them.

    Cons

    I don't like that this software doesn't integrate with IDEXX laboratories, although I hear there is an integration happening in the future.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Rita from Choctaw Animal Clinic

    Number of employees: 2-10 employees

    June 2018

    Easy to use, great customer service, monthly payments help out small clinics.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use software that did everything I needed without the large upfront cost.

    Pros

    Ease of use. It does a lot and is fairly easy to figure out. Customer service is quick to help if needed.

    Cons

    There were so many features that I don't use. After using the more popular vet subscriptions at other places of employment, I like everything about this product more.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kelley from Olde Towne Animal Hosptial

    Number of employees: 2-10 employees

    June 2018

    We have had an amazing experience with Vetter Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of making things more efficient in the office.

    Pros

    We love how easy it is to use, and how much easier it makes things for us. I am the only employee at our office and it saves me so much time. It so easy to send records to clients ,boarding and grooming salons. We actually left Vetter for a while for a cheaper product and wow did I realize then how much it actually made my life easier. I love that it is cloud based , it helps me help clients even when out of the office. You will not find better customer service anywhere!!! They are always there when you need them.

    Cons

    There is nothing negative I have to say. We have been very happy to come back. We are happy to be using Vetter Software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Fabricio from Cooperativa Mixta Matasiete

    June 2018

    I am pleased with Vetter

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I liked a lot of Vetter, was QE its customer service is great, very few software have this benefit, which in my opinion is the most important.

    Cons

    In some things Vetter is slow, for example at the time of billing. But still I liked very much vetter.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Roger from Wild Coast Vet - South Africa

    Number of employees: 2-10 employees

    May 2018

    Vetter software has helped our practice get off the ground quickly and efficiently

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefit of efficiency

    Pros

    Ease of use. The cloud base(no hardware/network/backup hassles!), the customer support is super. The amount of data that can be stored without having to worry about it. We can access client/patient data from literally anywhere.

    Cons

    Being in a rural part of Southern Africa we are plagued with service delivery issues; supply of electricity, water, telecomms etc...so when the Wifi goes down we cannot access the Vetter system. However, that is not the fault of Vetter!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • John from Chicagoland Veterinary Behavior Consultants

    May 2018

    Excellent Way to Run a Practice Using a Cloud Based Approach

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Heads a shoulders above all else is the support I received from Vetter. Team was always there when I ran into trouble or did something stupid. They were always patient with me and supportive. The only reason I left was because I sold my practice and the buyer was using another program.
    Vetter was always willing to make software changes to fit my practice and had many billing options to fit my needs.
    It was also very easy moving around the program and getting up to speed.

    Cons

    I have a specialty practice and saw patients at three different locations and I decided to set up three different instances/locations of the software for each location and required logging on at each when seeing patients at that location. The advantage was separate tracking of inventory and income. The disadvantage was that I had to login into each location when searching for a patient since it was not possible to search for a patient in one location if I was logged in at another.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Eva from City pets animal care

    May 2018

    The only practice management software to consider

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, practical, complete, highly functional and integrates well with many outside resources such as antech and cardconnect

    Cons

    There are occasional bugs as the software team continually improves and updates the features. However, these are minor and fixed within 24 hours.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Michael from Hamilton Hill Veterinary Hospital

    Number of employees: 2-10 employees

    May 2018

    Vetter has been a game changer for our boutique small animal practice in Western Australia.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved workflow, better customer service, flexibility of plan, easy access from anywhere as cloud-based, no need to purchase and maintain server, peace-of-mind for top-notch data protection and back-up by Vetter.

    Pros

    Cloud-based - no cumbersome server in-house, easy access anywhere (think reviewing records from home, billing clients on -the-spot during housecalls etc). When internet is down due to power outage, still easy access on iPad using 4G. You can attach x-rays and scanned PDF documents, lab results etc.. to specific visits or lab items - this is a great feature. Customer support is friendly, responsive and top-notch 24/7, even with time difference USA/Australia. There is also a user forum where you can post questions and also find helpful tips from other users. Vetter has a dynamic leadership and enthusiastic software team, flexibility with plans and plenty of useful features not found on other software - we have been working as vets for nearly 20 years and have tried about 5 different software - sure each has pros and cons, but Vetter overall, in our humble opinion, still comes up at the top of the pack. As the first West Australian veterinary hospital to use Vetter Software, we cannot praise the Vetter team members enough who have provided a very stable and excellent veterinary software platform and have essentially gone out of their way to help us iron out initial issues caused by date/time zone differences.

    Cons

    Printing invoices and documents requires 2 clicks instead of one, as first click takes you to a PDF window, then you have to print from there. Wish it would print like Paypal where it opens the printing dialogue automatically. Has some quirks e.g. medical items, drugs and procedures are called 'medical records' and medical history is called ' medical notes' instead of 'medical records' - not a big deal once u get used to it. The medical notes are mixed with the medical records on the patient screen, so requires one more click just to list only the medical notes, otherwise can take a while to scroll through all the items to read the previous history. Breed list drop-down is very long and inclusive of all species so takes a bit longer to enter for new patients. Inventory items once merged, loses some editing features (e.g. name) so we tend to avoid doing any item merge and just start a new item. They are minor issues and other users may not find them a problem. Vetter as a rule of thumb, do strive to avoid more than 2 clicks for anything. We have used other software that required a whole lot more clicks to get to somewhere...

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ms. from Heartland Large Animal Services

    April 2018

    Innovative, User Friendly, Excellent Customer Support from day one and does not waiver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cloud based: makes it easy to utilize anywhere there is a signal.
    Customer Community Page: a wealth of knowledge, instruction, webinars, topics easily searched by name relevance
    Affordable for any size practice, Customizable to your unique needs

    Cons

    Being mobile, we often find that the physical address and the mailing address are different. I would love to be able to see physical address when out on route without having to opt into the notes. Much like the billing address verses the physical address. Although, you can make your notes pop-up to provide the physical location.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • trish from dirk butchko pro vet

    April 2018

    easy access, user friendly, frequently updated with new improved methods of using the program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the software is easily accessible from anywhere! You can log in and create invoices at anytime! program is updated frequently, and they vetter has an online forum where you can submit suggestions to improve the program.

    Cons

    occasionally slow at times, although the vetter support will always message an email with the current situation updates about any technical difficulties.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Sarah from Ark Veterinary Services LLC

    Number of employees: 1 employee

    April 2018

    They lead the pack for innovative veterinary software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's cloud base and always with me. It's so easy to use you almost don't have to train new users. I love it!

    Pros

    I love all the updates and how literally the staff works around the clock to ensure everything runs smoothly. Almost every month there is a new tool that make my business run smoother.

    Cons

    I am a large animal vet and some of the large animal diagnosis, breeds, and vital parameters are not listed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • George from Mt. Madonna Vet Clinic

    March 2018

    This program is easy to use and is very helpful in our mobile practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is very user friendly, it is constantly being updated so it becomes more user friendly all the time. The customer service is very quick and attentive when there is an issue that needs resolving. Being in the cloud means I can access the software from any of my mobile devices

    Cons

    Being a mobile practice means not always having WIFI which make access to cloud based software difficult at times. This has been getting better over time. Otherwise, I have had no complaints about the software

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Maya from Dr Robinsons Mobile Veterinary Services

    March 2018

    Im a part time, solo, mobile veterinarian with no practise management experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I found it easy to use, creates specific reminders for clients and allows me to download and attach pictures/files easily to records. Pay as you go with no costly monthly bills or costly set up fees. Quick response from IT team to queries.

    Cons

    That I havent taken the time to learn how to do inventory and other practise management applications

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Natalie from Bear River Mobile Veterinary Service

    March 2018

    Totally revolutionized our billing and scheduling. Life is so much easier these days!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a mixed animal mobile veterinary practice with 3 veterinarians, 3 technicians, and an office manager. Previously, we didn't have a great way to track patient treatments, vaccine histories, or client payment information. We used google calendar for scheduling, with no link to client information, and it was hard to use! This software is so integrative- clients can pay online, get reminders when animals are due for vaccines, we can easily track communications, manage inventory, send clients virtual handouts, and so much more. I love that it is cloud based and thus accessible anywhere you have service! Real time updates, and the company is constantly striving to make the software more user friendly and efficient. Customer service has always been very responsive and helpful. Clients seem to be very happy- we are much better about billing and emailing invoices and receipts at time of service. This has completely changed our practice!

    Cons

    We work in a rural area, and sometimes there is no service. No fault of Vetter Software! This is where previous types of software worked well- you didn't need internet, but there were so many limitations otherwise, especially being tethered to a server for updates. Any issues I've had have been very quickly rectified by the update team. Really a great program overall.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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