Vetter Software Software


 

Vetter Software is a cloud-based veterinary software for animal clinics of all sizes. Key features include electronic veterinary records, inventory management, scheduling, custom form templates, client management and a customer community.

Vetter Software’s electronic veterinary record tools allow users to review consolidated patient histories, import lab results and share them via email, fax or print. Users can manage inventory through automatic updates, custom alerts and electronic ordering.

Records created for an estimate or an appointment in Vetter Software have charges automatically applied, including taxes and fees. The software also provides templates that users can customize for reminders and various appointment. Integrations include Abaxis, Antech, Embrace, MWI Animal Health, Stripe and VetSource. The customer community features offers a knowledge base, video tutorials, surveys and a discussion board.

Support is offered via phone and email. Pricing is per month.

 

Vetter Software - Invoices
 
  • Vetter Software - Invoices
    Invoices
  • Vetter Software - Client profile
    Client profile
  • Vetter Software - Customer community
    Customer community
  • Vetter Software - Pet profile
    Pet profile
  • Vetter Software - Inventory dashboard
    Inventory dashboard
  • Vetter Software - Annual billing comparison
    Annual billing comparison
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

45 Reviews of Vetter Software

Showing 1-20 of 45

 

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Yoon from Cinco Animal Hospital

December 2017

December 2017

Easy to use, cloud-based software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

The transition to Vetter Software was difficult at first, as we loved our previous software, but once you get the hang of it, it is very intuitive and easy to use. A necessary change to a cloud-based software in an increasingly paperless business.

Cloud base software is easily accessible anywhere.
Easy client communication.
Tech support/customer service tries their best to keep up with bugs and enhancement requests.
No more daily back-ups.
Easy lab and xray integration.
Printing from any computer.
Can customize to clinic needs.

Cons

New features and updates seem to take priority over existing issues.
Cash receipts (billing issue).
Bugs here and there.
Usage dependent on internet speed/access.

Review Source: Capterra
 

Kelly from Bolton Veterinary Service

December 2017

December 2017

Easy to use and very professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

Ease of creating certificates and also flexibility creating/modifying invoices and medical notes. Very easy to upload images to medical notes for reference later. Easily created reminders for vaccines/ bloodwork etc. appointments easily kept track of. I also love the ability to order supplies through vetter them makes inventory much easier.

Cons

Some terminology is a little tricky to understand meaning medical records vs medical note. This doesn't not take long getting used to but require some effort in the beginning.

Review Source: Capterra
 

Brooke from Susitna Holistic Vet Services

December 2017

December 2017

Vetter Software has allowed my small company to grow and expand without having to make major changes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

The tech support is amazing! Also, making appointments and sending out reminders is very simple. And the best part is that all the records are saved and accessed online, through their server which makes record keeping much more efficient than paper copies or personal hard drives.

Cons

I do wish the software would integrate with my calendar but Vetter is currently working on that possibility.

Review Source: Capterra
 

Carolyn from Arms of Aloha LLC

December 2017

December 2017

Thoughtfully designed practice management software that is easy to access remotely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

It's cloud-based, which is mission critical for a team who works remotely. The developers really care about making a good product, and customer service always responds quickly when there is a problem. It's also very reliable.

Cons

Sometimes new "features" take away functionality. Printing prescription labels can be a hassle. I wish it was more customizable.

Review Source: Capterra
 

Erin from Socks and Co. Mobile Veterinary Services

November 2017

November 2017

Excellent for mobile veterinary service use.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

Easy to log in to, can use anywhere, it is quite comprehensive in what it can do, creators take suggestions from users seriously

Cons

Not as user friendly on mobile devices. Occasionally I have to log in on my phone to check something when I do not have my laptop with me, and it can be done but definitely not the same ease as the regular site.

Review Source: Capterra
 

Maggie from Maggie Himann Veterinary Services.

November 2017

November 2017

What a great system. And the transition from my paper records to online was so smooth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Excellent and timely support.
Always making improvements and adding features.
Available anywhere. As a housecall vet this is extremely important.
Never having to do a backup again - it's all taken care of by Vetter.
Being able to access my records from anywhere and even print labels at the office from anywhere
The online community is very helpful.
Basically this has made my housecall practice easier and my records more complete and organized.

Cons

I am having a hard time coming up with a con. I don't use the appointment schedule much and would like to have my Google calendar sync with it if possible. That's about it.

Review Source: Capterra
 

Erica from Bucyrus Veterinary Services

November 2017

November 2017

We began using Vetter as a start up business 1 1/2 yrs ago and have been very happy with the company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

We liked the pay as you go / grow option initially and that it was straightforward to use. The team that introduced me to the software was wonderful and the customer service /tech staff is always helpful and available. New staff members can easily pick up use of the system as well.

Cons

There is a lot of clicking at times but some of those issues have improved with feedback given. We wish some fields would autopopulate with answers to save time. Otherwise not a lot of complaints.

Review Source: Capterra
 

Leah from Foothills Veterinary Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall we have had a positive experience and have recommended the system to others.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Greater client communication. Greater internal communication. Much improved ease of use from our last software.

Pros

The ease of use is really helpful. There are multiple ways to achieve a goal. It is great to be able to email the client directly from the software. Being able to have templates for discharge instructions, forms, etc. that can be personalized easily is handy. The reports available are very helpful, and lately have been continuing to improve. The ability to be selective on what part of a patient record gets emailed to other clinics is convenient. Having the pop up reminder notes is incredibly beneficial for internal communication purposes.

Cons

There seems to be a lack of communication about when the changes to the system are implemented, for example: we will clock in and something is different and we have to stumble through. As per any system, there are still flaws in the inventory setup, in our opinion the biggest being the differentiation between an inventory item and a procedure and not currently being given the choice to choose between the two. Also, the billing piece is less intuitive if you do not have accounting experience.

Review Source: Capterra
 

Carly from AgaveVet Mobile Veterinary Care Ltd.
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Vetter saves our lives on a daily basis!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Mobile use of a digitalized records system, it saves time in making invoices and medical records, we don't need to worry about making backups to save our records in the incidence of a fire or flood...

Pros

We like that we can access it on our smartphones whenever and wherever we need it. We also like that we can run reports off of it, to use for paying PST, looking at our business' growth, etc. I also LOVE the amazing customer support, I've been blown away by the incredible service so far.

Cons

I dislike that it is not integrated with google calendar.
I dislike that it is interfaced with only American veterinary supply companies/labs and not the ones that we use in Canada, because we can't tap into many of vetter's best features.

Review Source: Capterra
 

John from Pet Doc On Wheels
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

I have a mobile practice and Vetter Software makes keeping track of clients and patients a breeze.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Ability to use it on the road with my mobile practice.

Pros

I appreciate the ease of use and incredible support. The best part for me is that I can access the software when I'm on the road. I can write up my records when I finish the appointment so everything is fresh in my mind. Most "in-house" software allows this, but Vetter allows me to do it from anywhere in my practice area. Because it's active on my iPad at all times, if I get a phone call from a client, I can view all of the information immediately, again, no matter where I'm at. I also appreciate the attentive support. They can always solve the problem within a short period of time. Upgrades are often based on input from users, so they tend to be helpful. Great product.

Cons

No professional software is perfect, but for my practice, it applies 98% of the time. I would like an easier way to track mileage (have to use inventory to track it now). Would like to be able to design my own letters and be able to email them from within the program without a charge.

Review Source: Capterra
 

Michele from Van Dyke Animal Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy, intuitive and great customer service

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
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Support

the ability to be able to go home and finish up my notes later, ease of communicationg with clients and sharing records

Pros

Transitioning to vetter was surprisingly simple, our employees old and new picked up on it very quickly and I really love the integration with lab work and the ease of sharing records via email, fax directly from the database.

Cons

The constant updating is hard to keep up with, but I realize that this comes in response to the user's feedback, so it's a good thing.

Review Source: Capterra
 

Dr. Sarah from Hamptons Housecalls
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Excellent software with incredible customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Vetter is easily accessible for me being on the road. The customer support team are incredible attentive and helpful with any and all questions, problems/issues are handled immediately. Highly recommended!

Cons

There are still a few features I would like to see added, but I know they are always working to add new features.

Review Source: Capterra
 

Brittany from Chasing Tails Mobile Vet

September 2017

September 2017

Great procduct for a mobile practice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is really great. It is easy to use for all of our staff. The best part about it is that we can use it while being anywhere due to being mobile.

Cons

Due to the software being relatively new on the market, it still has some kinks to work out, but the support team is great!

Review Source: Capterra
 

Elena from Global Alliance for Animals and People
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Completely changed record-keeping for our not-for-profit veterinary clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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The main benefit that we, as an organization, gain from this software, is the ability to evaluate how and what we are doing. We can create reports about how many dogs vs cats, how many sx's vs vaccines vs procedures, how many appointments in one country versus another, what community our clients are coming from, and much much more. This information is critical for us in terms of annual reporting to our following, but also to plan for the upcoming year, and is equally useful to a clinic that is run strictly as a business.

Pros

Vetter is flexible, intuitive, well-organized and helps us manage every aspect of our clinic. Even though we are a not-for-profit located in Chile, we still have to run our clinic like a business, and it has really helped us get there. We have veterinary projects in a number of different countries, and we have been able to quite easily modify everything from forms to inventory items to accommodate our different project needs. We are also required to evaluate our project success and Vetter has made it really easy with the numerous reports available. We have even been able to translate the text for our non-English speakers. The best thing however, is the staff willingness to help us out and make this work for us, no matter how strange the request! They are always there, and have always been so personable and approachable. In our opinion, the customer care is what really makes Vetter so amazing.

Cons

It is not available offline which can make it difficult to use in remote areas and the inventory section took a while to learn.

Review Source: Capterra
 

Heather from Newtown Square Veterinary Hospital

September 2017

September 2017

This software is the future of veterinary medicine!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Vetter provides monthly updates/upgrades and the development team is constantly improving the software based on user feedback
-User friendly from day one
- Accessible from any device, and at home!
- Very cost effective as compared to traditional server-based software
- Automatically saves all content as you type it
- Customizable for small and large clinics

Cons

- Constantly having to login when changing devices slows down appointments and checkout
- New features/integrations often have an additional price tag associated with them; the advertised monthly costs for using Vetter can be misleading, as they charge extra for things that are essential for the software to function (such as the Authorize.net integration)
- Unable to enter appointments or tasks by searching for patient name; this can only be done by searching by client name

Review Source: Capterra
 

Nathaniel from Heart's Ease Veterinary Care

September 2017

September 2017

Vetter has been so very helpful in my mobile practice. It is easy to use and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

I love that the software is cloud based, so truly mobile and accessible anywhere. It has been both very helpful and exciting to see the software updated and improved over the years.

Cons

There are still several features I would really like to have added, such as a mobile app for phone numbers, maps, and emails and more complete Google integration.

Review Source: Capterra
 

Alana from Mackenzie's Animal Sanctuary
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Vetter Software is easy to use and continues to improve in functionality as the product matures.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Value for Money
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Support

Cost effective software that organizes our medical records in an easily accessible way. I only work part time so the cloud based software allows me to interpret results from home if needed.

Pros

I enjoy the easy to use formatting of Vetter. It contains most of the basic functions that I need to run our dog sanctuary medical department efficiently. I am complimented on a regular basis regarding the detail and organization of our records. Tech support is very helpful.

Cons

I dislike a few of the features (such as a repeat appointment feature of "every month" schedules a repeat appointment for the next month on the same numerical day vs. four weeks from the date on the same day of the week). I wish there were a few other modifications to entering charges/records that prevented human error (i.e. requiring certain fields or being able to connect different records to a reminder field)

Review Source: Capterra
 

Michael from On The Go Veterinary Services , PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Vetter has helped transform our house call practice to be fully functional while on the go.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

True mobility

Pros

Looks pleasing to the eye and is so easy to use. Ability to navigate easily among clients, patients, billing, med records, etc. Very affordable with a great support staff there with us since the beginning.

Cons

Still some features not available-yet. Inventory set up can be a little confusing. Still some rigidity on modifications to certain documents produced.

Review Source: Capterra
 

Alison from Oliver Mobile Veterinary Svc

July 2017

July 2017

Great for my mobile veterinary practice and so easy to get started.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Customer Service is fantastic and they are quick to fix a problem within minutes of contacting them via email or phone.

Cons

Inability to use the program if I cannot get an internet signal, but very rarely happens. In some areas it could be an issue with a mobile practice.

Review Source: Capterra
 

Kate from Hodson Veterinary Services LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Very easy to use. Perfect for an ambulatory equine veterinarian.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

As an ambulatory equine practitioner, I have ease of access from the road. I also do not have to worry about backing up my files as there will always be there.

Pros

The ability to access the system on the road as long as I can connect to the internet. The customer service has also be phenomenal!

Cons

That I have to be connected to the internet to access my files. I wish we could use it off line. Overall, I haven't had any major dislikes to this system.

Review Source: Capterra
 
 
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