VisionVPM

RATING:

4.4

(25)

About VisionVPM

VisionVPM is a veterinary platform that helps businesses streamline client management, marketing and appointment scheduling operations. It enables healthcare professionals to consult patients through video conferencing functionality and capture and store patient details in a centralized repository. It offers a variety of features such as billing, performance tracking, an activity dashboard, automated reminders, communication management and more. The application allows employees to organize marketing campaigns and send promotional content to clients via text messages and emails. Additionally, VisionVPM lets administrators generate custom reports, track expenses and manage inventories via a unified platform. VisionVPM facilitates integration with numerous in-house appli...

VisionVPM Pricing

Contact Covetrus Software Services for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

VisionVPM appointments

VisionVPM Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for VisionVPM

1 - 5 of 25 Reviews

Shelley

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2024

WT&C Vets Vision VPM Review

PROS

What we as a business like most about VisionVPM is its ease of use. We can have new staff join us & within a couple of lessons of learning the system, they are having no issues or hassles navigating through the Vision system.

CONS

What we like least as a business with VisionVPM is not having direct IT support & majority of the time are having to leave messages for someone to contact us back. We are normally only calling when we have major IT/programme concerns & too not have direct access to fix straight away can be a little frustrating.

Vendor Response

Thanks for your feedback Shelley, we appreciate it and will flag the note about support.

Replied May 2024

Cathy

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Customer Service second to none

I've had no regrets with installing Vision from day 1 at the clinic. I use the full General Ledger capability which essentially saves me from having to buy an entire additional software package. The Team has been responsive to change requests and the customer service has been outstanding. When we had a server disaster I had round the clock help from Vision until we were back up and running. I can't fault their Team.

PROS

Vision, developed over such a long time, obviously contains the functionality needed to effectively manage a veterinary clinic, but it's the customer service that really makes the difference for me. The Vision support Team are always friendly, helpful and FAST. Nothing is too much trouble. It makes an enormous difference to know that there is someone on the end of the line who will respond immediately and actually solve your problem the first time, whenever needed.

CONS

There's a few areas where fewer clicks would be useful and there is a lot to learn, so often this is a case of just knowing a better way .... Much of my reporting I do external to Vision, exporting data and then using different tools to present it.

Reason for choosing VisionVPM

I knew the customer service would be excellent, the program was comprehensive, the price was good and the purchasing experience was seamless.

Jenny

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Jenny Clinic Co-ordinator

Great, support is great, however sometimes we would like an answer right away rather than waiting for someone to contact us back the next day.

PROS

Ease of use and ability to fix or change things if necessary.

CONS

Unfortunately it is hard to know what we "don't know". Not sure how to make this better, training or a list of tips?

Reasons for switching to VisionVPM

Driven from Head Office so we all do the same thing.

Vendor Response

Thank you for the feedback Jenny, we appreciate it.

Replied May 2024

Roberto

Veterinary, 51-200 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed February 2019

Not to sure how to feel about this one.

PROS

With all the recent buzz about all this acquisitions by Henry Schein is a bit hard to evaluate their products with an open mind. Software perse this is your typical PIMS system with more or less the same features like any other.

CONS

I dont like where Shein is heading with their EULA these days seem like they are more keen in what they can use your data for than what their software can help you do with that data. I would be very weary of any Shein software from this point on in the future.

Sally

Veterinary, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2024

Vision VPM

PROS

Fairly easy to use. Intuitive. There are many different ways of achieving the same thing.

CONS

Can be confusing, especially when generating reports. Also online user manuals not always the easiest to use.

Reasons for switching to VisionVPM

Better invoicing on Vision than Rx works