About VisionVPM

VisionVPM is a veterinary platform that helps businesses streamline client management, marketing and appointment scheduling operations. It enables healthcare professionals to consult patients through video conferencing functionality and capture and store patient details in a centralized repository.

It offers a variety of features such as billing, performance tracking, an activity dashboard, automated reminders, communication management and more. The application allows employees to organize marketing campaigns and send promotional content to clients via text messages and emails. Additionally, VisionVPM lets administrators generate custom reports, track expenses and manage inventories via a unified platform.

VisionVPM facilitates integration with numerous i...


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Supported Operating System(s):

16 Reviews of VisionVPM

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

July 2020

Trinette from Bayfair & Papamoa Vets

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

20 years of using and wont change now

Always get great service from the helpdesk when needed within working hrs - after hrs not so much but hey cant win them all.

Pros

I have used this for nearly 20 years and when I went to Auckland for 5 years used another system that I found a lot more complicated and had flaws. Im still learning all the things Vision can do

Cons

The cost of all the extra add on's but it is a far superior product to any on market and guess its because its well developed that it costs.

Reasons for Choosing VisionVPM

[SENSITIVE CONTENT HIDDEN] of Vision was a vet alongside the [SENSITIVE CONTENT HIDDEN] here many years ago and why change from a really good system.

Response from Covetrus Software Services

Replied July 2020

Thank you Trinette for taking out time to leave your review. We are delighted to hear that you have been using VisionVPM for 20 years. We are thrilled that your practice has received excellent support from our team and that any issues have been resolved quickly and efficiently. We will pass your feedback on regarding after-hours support to our team to ensure we continue to provide the best support. Your feedback and suggestions are vital to the continuous improvement of VisionVPM. Our thanks again, Covetrus Team

September 2020

Cathy from Pet Wellness Centre

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Customer Service second to none

I've had no regrets with installing Vision from day 1 at the clinic. I use the full General Ledger capability which essentially saves me from having to buy an entire additional software package. The Team has been responsive to change requests and the customer service has been outstanding. When we had a server disaster I had round the clock help from Vision until we were back up and running. I can't fault their Team.

Pros

Vision, developed over such a long time, obviously contains the functionality needed to effectively manage a veterinary clinic, but it's the customer service that really makes the difference for me. The Vision support Team are always friendly, helpful and FAST. Nothing is too much trouble. It makes an enormous difference to know that there is someone on the end of the line who will respond immediately and actually solve your problem the first time, whenever needed.

Cons

There's a few areas where fewer clicks would be useful and there is a lot to learn, so often this is a case of just knowing a better way .... Much of my reporting I do external to Vision, exporting data and then using different tools to present it.

Reasons for Choosing VisionVPM

I knew the customer service would be excellent, the program was comprehensive, the price was good and the purchasing experience was seamless.

February 2019

Roberto from Connecticut Veterinary Center

Company Size: 51-200 employees

Industry: Veterinary

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

February 2019

Not to sure how to feel about this one.

Pros

With all the recent buzz about all this acquisitions by Henry Schein is a bit hard to evaluate their products with an open mind. Software perse this is your typical PIMS system with more or less the same features like any other.

Cons

I dont like where Shein is heading with their EULA these days seem like they are more keen in what they can use your data for than what their software can help you do with that data. I would be very weary of any Shein software from this point on in the future.

August 2020

Reann from Wagga Wagga Veterinary Hospital Pty Ltd

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

August 2020

Fantastic Customer Service

The Service we receive from Vision is exceptional. While there can occasionally be a wait on the support line, the staff are worth the time. They're quick with solutions and suggestions, are keen to teach how to rectify issues ourselves, and are able to quickly help with anything we can't fix here. Their dedication to helping us ensure our business has all of the system support it needs is fantastic. They're also really lovely!

Pros

Vision has myriad useful features to make managing our day simpler. It's customisable, has automation features to take some of the load off, and is clever.

Cons

There are some ways in which the product isn't very intuitive (no directs links from some windows to others).

March 2015

Andrew from Hall Veterinary Surgery

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

March 2015

Great customer support, ongoing improvements

We've been using VisionVPM for eight years now. In that time it has matured into a well-integrated highly functional practice management system. PROS: On top of the usual integration of billing and history and automatic diary notes and reminder generation, features include - automatic import of path results from in-house machines as well as several external pathology services. This works very well, integrates automatically when hospital record reference numbers are added - SMS integration. Great for reminders and general communication with clients. Emails and SMS are now easily accessed for historical reference. Very handy - stock control and automated ordering system. Whilst we don't fully utilise this, it is extremely powerful. Most integrated if you're a Provet customer, but still quite good for other suppliers. - EFTPOS integration. Great for reducing error rate in receiving payments. Uses Tyro who are very competitive with their rates. - client reminder system can be highly automated to reduce wear and tear on reception staff. Fantastic customer service, doing well keeping up with the growth of the customer base. Only the odd time when they've been unavailable due to not enough support staff on the day. CONS: Long promised moving to different platform (from Omnis to .NET) hasn't yet eventuated, leaving only the appointment scheduler looking up to date, and the rest starting to look a little dated. Still fully functional, just a little tired looking. Reporting is a little clunky, but most popularly required reports are available (this is an issue for much accounting software, btw). With a little MSQUERY and Excel nous, a lot of the gaps can be well filled. SUMMARY: All in all very satisfied with the product. Matches functionality of main competitor with more modest hardware requirements. Can see it going forward with Henry Schein's input.