About Amazon Chime

Amazon Chime is a video conferencing platform that enables businesses to conduct online meetings, switch between applications to collaborate and dial or receive calls from within a unified interface. It helps professionals communicate with multiple people and join meetings via member IDs or Dolby Voice Room.

Amazon Chime allows enterprises to create personalized URLs for online meetings and send invites to participants. It lets users join meetings with a single click or via Alexa, share screen to present content and track participant status on a visual roster. Additionally, users can create chat rooms to collaborate with team members, share attachments and track meeting duration, attendee status and other details on a dashboard.

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Supported Operating System(s):

Web browser (OS agnostic)

72 Reviews of Amazon Chime

Average User Ratings

Overall

4.4 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(20)

20

3 stars

(5)

5

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 72 results

June 2020

User Profile Picture

Diego from Acklen Avenue

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

June 2020

Amazon Chime a stranger with great potencial

I wasn't aware of the existence of this application, but I really feel comfortable and used it. I will definitely take into consideration at the moment of recommend it to someone who needs it.

Pros

I still remember three months ago, when I received my first invitation to a meeting with Amazon Chime. My colleges and I were a little bit surprise about this link, we weren't aware that Amazon had a video call service. So it was a surprise. Since then we got used to it. Really easy for using, the bar for sharing screen, turning off camera and muting yourself. Something different, as zoom, google meet and Webex have them below.

Cons

One of the things I don't like of Chime is the support for Linux. There's none. You have to used the web version. But in the meantime, there's support for Mac and Windows. So not good from Amazon doing this.

Reasons for Switching to Amazon Chime

This was an upper management decision. The provider used this platform, so we have to adapt to it,

February 2021

Simon from Audible

Company Size: 5,001-10,000 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2021

Simple to use and reliable video call & messenger for your company

Overall we do all our video call (strong increase during the pandemic) and most of our collaboration within groups (chat groups / direct messages) with Chime. It works really well, at is seamless integrated into outlook and mobile devices - which makes it easy to join calls - even when you are on the go.

Pros

One of the easiest to use video call and chat tools Easy to join via browser, telephone, mobile apps, desktop Outlook plug in to include chime credentials automatically in calls which prompts you to join the upcoming call Intuitive screen-share Easy on the bandwidth as you can decide to deactivate other users video feeds and retain screen-share Chat groups / direct messages

Cons

From partners I heard the desktop MAC software has some issues A minor bug when editing pasted join information in the ad hoc "join call" prompt

October 2021

User Profile Picture

Aurora from Cenovus Energy

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Oil & Energy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

October 2021

A modern collaboration service that integrates conferences safely and incredibly

Amazon Chime is accessible on any smartphone, and your conferences and chats are indeed synced so you can keep in contact. Amazon Chime has been added to our squad as a coordinated approach for performing audio/video interviews, speaking, exchanging files and videos, and even approaching people outside our company. And it has benefited us a lot.

Pros

With Amazon Chime, users can easily hold video conferences, call, conversation, and share files, in and around their company. Amazon Chime is perfect when you have users outside the enterprise to link to the device and not need majority of the program to be downloaded. This is a good touch so even individuals inside the company can have this option if they're using a device outside their usual computer.

Cons

The Amazon Chime isn't really user-friendly. Groups we have conferences with who've never accessed Amazon Chime frequently have trouble connecting to call, particularly when the call is foreign. You've to install Amazon Chime to display your computer screen. Often the program may be slow to respond, and updates end up taking some minutes to synchronize across devices.

January 2020

Brittany from SAOS

Company Size: 11-50 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

January 2020

Chime could be great but needs some attention it seems

It got the job done for the period we received it free through our Vonage account however, we didn't feel the need to stay with it when leaving vonage because of the functionality not being great.

Pros

Chat and internal team calls worked seamlessly and were easy. I like that it was backed by such a great tech company as well so you figured it had to be good.

Cons

It truly was very hard to explain to guests joining a meeting how to get into it and then how to download to be able to share screen. It just wasn't self explanatory or easy.

Reasons for Switching to Amazon Chime

It came with Vonage for free

August 2021

MANJU from Uvionics

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Great tool for team communication and collaboration

Good application for instant messaging and calls & also usage based pricing.

Pros

Cost-effective and easy to set up. Mobile app is also available. Good quality audio, video and screen share. Easy to join & create meetings. Can be used for instant messaging.

Cons

Sometimes it takes much time to load and connect.