About BlueJeans

BlueJeans is a cloud-based video conferencing solution that helps mid to large size businesses with text chat, content sharing, multiple participants and meeting recording. Blue Jeans delivers services through products including Blue Jeans Meetings, Blue Jeans Events and Blue Jeans Rooms. The software can be accessed from platforms such as Microsoft Lync, Google Hangouts, Avaya Scopia and Cisco Jabber.

While BlueJeans standard meeting mode supports up to 25 audio or video participants, large meetings can have around 100 participants. Primary features of the solution include dual-stream support, group text chat, video sharing, meeting recording, historical reports, encrypted meetings, HD content sharing, SSO support, browser and mobile integrati...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

495 Reviews of BlueJeans

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(247)

247

4 stars

(180)

180

3 stars

(57)

57

2 stars

(10)

10

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 495 results

January 2021

User Profile Picture

Matthew from Indiana University Health

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Virtual events are made easy with BlueJeans

Deployment was very smooth and the support from BlueJeans staff was stellar. We have run events for around four months now, and we've only had one issue (which was minor and did not affect a broadcast event.)

Pros

Scalability. Our company needed to shift to hosting many large events online with the pandemic. BlueJeans has been able to handle events from 50 users to several thousand.

Cons

There are differences between their Meetings and Event products that are in the process of being merged. Some functionality is missing from Events, such as breakout rooms.

Reasons for Switching to BlueJeans

Video quality and the product using WebRTC, which means that users can access the events without a client software and use a browser.

February 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2021

Good overall, always room for improvement

We use bluejeans for intensivied contact between HQ and our operating companies globally. Also in larger countries, sales teams use it for sales calls.

Pros

Bluejeans nicely (and stable) integrates with outlook (incl O365). Scheduling calls is as any other with the plugin Although development on features was relatively slow from a user perspective, the last year Bluejeans caught up with newcomers by adding loads of new features, making it a true competitor (again) Admin features are really nice, including command center (extra cost), giving the right insights in users, meetings and trends And last but not least, it can connect anything to a meeting (apps, dialin call, roomsystem h323, even other platforms)

Cons

Video and audio seem more out of sync than with other solutions. Requires more bandwidth in comparisson (although not an issue in these days) The background image option is causing high cpu usage (could be improved, but only causing the fan to blow harder) On admin side: more reporting on users and sync between user mngt and command center usage reports would be nice (for example show historic meetings of all users vs users currently holding an account). Also time dimensions not always export properly to excel

Reasons for Choosing BlueJeans

Mostly our complex requirements for desiring to connect virtually any device (including h323, telephone, cisco telepresence etc) in one call

August 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

August 2021

Let us have a Meeting

Bluejeans has helped us in having successful meetings and we have been able to showcase our product and services to our clients.

Pros

Bluejeans comes in two categories the Standard edition and Pro edition. It has helped carry out internal and external meetings without issues with the feature that allow us to share documents. it is a wonderful platform you can use to carry meetings or even attend a meeting.

Cons

Bluejeans is not well known to other user, so one would need to introduce the application to either clients or follow workmates.

October 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

October 2018

Rarely get Good Quality Video & Audio

Overall I find myself often frustrated that I didn't hear someone at a critical moment. not always - but just enough times to leave a bad taste. I know this is also per connection quality - but when other similar software works with the same connection, you start to wonder.

Pros

Bluejeans generally works, you can have multiparty video conversations with presentations, recordings. it's pretty easy to combine outsiders and insiders on the calls, usually, you just click the link and it works. It's easy to use your 'personal' standing meeting or set a special code for a named meeting. Like I said - it generally delivers on the promise of video conferencing with people.

Cons

There is a lot amiss. I've used it many times from many connections and never gotten really good quality audio and video. You often get latency and breakups in situations where Hangouts or even Facetime would sail through. The chat window is hidden and in my experience almost never used. you can't control who you see (just a few modes), and there's often trouble recognizing headphones etc. So quite buggy.

May 2021

Tami from Nordstrom

Company Size: 10,000+ employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

May 2021

Bluejeans

I hop onto a Bluejeans call every single morning at 9am, so using it has become like second nature to me. Within my org we use a few different video applications but BlueJeans is the most widespread.

Pros

I like how it's easy to sync BlueJeans up with my outlook calendar, and I REALLY like how simple it is to record a meeting so you can go back and review, and share the recording with others.

Cons

I feel like in comparison to similar software BlueJeans tends to freeze more often, and have connectivity issues with audio (people sounding like robots). I also do not like how when I blur my background it makes everything else on my laptop move so slow, I seriously can't do anything when in a meeting with a blurred background.

Reasons for Switching to BlueJeans

My org was the deciding factor in making the switch many years ago.