About Cisco Webex

Cisco Webex is a video conferencing software designed for all types of business. It is equipped with layouts that can be customized and allows for active participation in the meetings.

Users can organize or join conferences via cell phones, tablets, desktops and laptops. They can share screens in meetings to help colleagues all get on the same page.

The solution offers calendar integration with Google, Outlook, Office 365 and more. Users can invite as many people as necessary to a single conference.

Users can record conferences and share with those who were not present for the session. On completion of meetings, users receive an email containing an MP4 recording file, making broadcasting, sharing and reviewing meetings possible.


Supported Operating System(s):

Web browser (OS agnostic), Windows 10

4,877 Reviews of Cisco Webex

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(2,511)

2,511

4 stars

(1,852)

1,852

3 stars

(427)

427

2 stars

(73)

73

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4877 results

February 2020

Oscar from Soluciones Telco

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

Webex - Excellent for collaboration

In general I found it a very useful tool. I mainly use the conference module, but the support module has given us very good results. The extensions for browsers or for Outlook have been helpful, as well as the desktop application.

Pros

It is a very easy to use tool and compatible with several devices. It allows us to collaborate from our cell phones or PC. The fact that you can dial a number to join the conference gives you more frexibility to collaborate with third parties. Security with passwords for meetings can be improved. Serving for remote support is quite useful as well.

Cons

The price could be a disadvantage compared to other software or similar app's. I think it needs to have more flexible plans.

Reasons for Choosing Cisco Webex

Using Webex we can cover what was done with Zoom and with TeamViewer.

Reasons for Switching to Cisco Webex

We had the opportunity to test zoom and we decided that Webex could be more useful, mainly because we already had Cisco devices such as the SX20 that was compatible with Webex. And in reality Webex also covered the support part so we also changed TeamViewer. It is better to use a single tool that covers what 2 tools do.

February 2021

Satya from Berkley Insurance Company

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Cisco Webex Review

The overall experience is awesome. It has a lot of features that can be useful for Meeting, Collaborations, Scheduling future interviews etc. Nice Audio and Video Quality. Screen sharing and Nice virtual Background Options. During this Covid situation Webex is the tool that saved us and we could deliver work deliverables properly and timely manner.

Pros

Cisco Webex meeting is the awesome tool for meetings, collaborations, creating appointments for any event. Nice Screen sharing options. The best part is Recording meeting which can be stored and referred later. Nice Chatting options also. You can choose whom to talk or you can chat to the whole team. Nice Video and Sound Quality. Easily Integrated with Microsoft outlook that's why we can create meeting from outlook easily including WebEx link. We can have our personal room where you can collaborate with the team. It can be accessed outside the VPN network. Easily can download on Mobile without any need of Company network. Nice notification settings which will be pretty nice and from the notifications you can join meeting. We can connect to a phone also to have a call between team members.

Cons

The Tool is pretty heavy which takes a lot of memory on the system since it includes a lot of stuff on its own. Can't avoid surrounding noise. We need to install some other plugins to avoid that.

Reasons for Choosing Cisco Webex

Zoom Meeting doesn't have Record meeting options. It doesn't have option to cancel the surrounding noise. It doesn't have integration with Microsoft Outlook.

Reasons for Switching to Cisco Webex

Skype is not that good with respect to Meeting with the Team. No Record meeting options in both of them. No Integration with Microsoft Outlook.

September 2018

Steve from Thomson Reuters

Verified Reviewer

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

September 2018

How the mighty have fallen

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.

Pros

WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

Cons

With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

November 2020

Aki from Givaudan

Company Size: 10,000+ employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Cisco WebEx Meeting Huge Improvement

Eight months ago, I would not recommend WebEx Meeting. But now, November 2020, WebEx Meeting is definitely a different one, and is already at par, if not exceeded Zoom as the standard for virtual meetings.

Pros

The Pros: As Zoom has been the standard of virtual meeting since pandemic, WebEx meeting has quickly improved from their lackluster features 8 months ago, to almost Zoom. Our company has been using WebEx as standard virtual conference platform. It used to be very buggy and laggy and having audio and video performance issues. Now, it's one click audio and video integrated in internet. No need to dial separately using phone call. I like the GUI now as it is more intuitive than before. I like the mobile connectivity and the capability to do breakout rooms and mute everyone without unmuting themselves. AI features are also great. Now they've introduced background noise suppression, so I do not need a third party software like Krisp. We also like the introduction of cohosting to give some assistance to the host of the meeting. Overall, we are enjoying the use of WebEx Meeting unlike previously.

Cons

Although WebEx Meetings has improved a lot, there are still a few features not working properly. 1. Virtual Background in video eats a lot of computer memory and sometimes causing laptop to freeze. 2. The breakout rooms do not have advance assignments yet, so imagine you have 500 attendees and you have to break them up manually.

Reasons for Choosing Cisco Webex

I believe they offer other platforms for real-time chat, that is why WebEx Meeting has been considered.

February 2021

Sandeep from Juniper Networks

Company Size: 5,001-10,000 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

February 2021

Quick to setup ad-hoc meetings

Overall I am happy with this tool to schedule and track the important AV meetings when we need to involve external parties such as interviews, client meetings etc.

Pros

On my windows machines, I can just open the webex and schedule quick meeting which I feel is the great feature with this tool. Its always running tool which can be quickly accessed from the windows menu to schedule the meetings. Also, its ability to switch from audio to AV is great during the live meetings.

Cons

Desktop Installation is required for the better audio videos quality which I feel needs to be improved as the installation takes time and doesn't allows to schedule quick ad-hoc meetings

Reasons for Switching to Cisco Webex

All users required to have the skype account to attend the meeting