All Webex Reviews

1-25 of 6,769 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Melissa

201 - 500 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2022

WebEx Training for Govt. use

User Profile

Vadiraja

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2020

One of the best, could be better

So far, the experience with the application is really good compared to other ones which I have used. So thanking the team for this and hope they still update it better than what it is today so it can reach the level which we expect from it in upcoming years.

PROS

> The primary option which I liked really in this software is connectivity from other sources like mobile phone or other for audio connections which helped me a lot whenever I was stuck in the less internet connection speed. > Webex is so far the best one I have ever seen where the speed and ease of use is on the stake here. The ease of use as I mentioned really applies to this since as soon as the connection has been done, the options to join the meeting and the security it applies to the meeting is the one I like the most. > Other than that, the speed as mentioned before, even in the low internet speeds, the lack of any lag makes this application the most I used ever.

CONS

There is really less things which I don't like about this software which is desktop application readiness. Whenever I always connect through the desktop application, sometimes it takes a lot of time to join the meeting which would result in some of the escalations which you can get in your professional life. I hope this would be made better in the upcoming versions.

Reason for choosing Webex

The versatility and the easiness which the application suggests is really important and made us pick this application in front of so competitive other ones.

Reasons for switching to Webex

We actually made the switch since we had some meeting with the outside of the organization which is better in case of webex compared to the one we previously had i.e., Skype. So we had to select the one which helps the team during the important external calls.

Sandeep

Education Management, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Enhancing Academic Collaboration With Webex

Webex is a valuable tool for academic institutions looking to conduct virtual classes, meetings, and webinars. Its scalability, security features, and integration with other tools make it a popular choice for teachers.

PROS

Webex is a video conferencing and collaboration platform that is widely used by academic institutions around the world. It allows teachers to conduct virtual classes, meetings, and webinars with students and colleagues, enabling remote collaboration and communication.One of the major advantages of using Webex is its scalability. It can accommodate large numbers of users, making it ideal for conducting webinars or online classes with a large number of participants. Additionally, it has various features such as screen sharing, recording, and interactive whiteboards that make it easy to collaborate and present information effectively.Another benefit of using Webex is its security features. It provides end-to-end encryption for meetings, which ensures that conversations and data shared within the platform are protected from unauthorized access. This is particularly important for academic institutions, which deal with sensitive data such as research papers and student records.

CONS

It offers a free version with limited features, but, the full-featured version comes with a significant price tag. Webex provides a wide range of features, it can be difficult to navigate for users who are not familiar with the platform. This may require additional training.

Kaitlin

Civic & Social Organization, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2023

Easy but flawed

Flawed but has the right idea

PROS

It had things all organized and easy to navigate

CONS

It kept. Cutting out and video wasn't working

Arpan

Events Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Effortless File and Screen Sharing: Streamline Collaboration with Webex

I like Webex because of its wide range of features and ease of use. It allows for easy collaboration between colleagues, even across different countries. With the ability to set up a meeting in minutes, it eliminates the need for long setup times before meetings. The interface is also incredibly user friendly and intuitive which makes it easy to learn how to use quickly. Additionally, I really appreciate that it offers both video conferencing and instant messaging capabilities, allowing users to have more than one way of communicating with each other. Webex has robust security features such as built-in encryption and password protection which give me peace of mind when using the platform for sensitive conversations or data sharing. Finally, I love that Webex integrates with many third-party tools like Dropbox or Google Drive so teams can share documents easily during their virtual meetings without having to switch applications constantly. All in all, Webex is an excellent tool that enables efficient remote collaboration while keeping everyone secure at the same time!

PROS

1.Easy and convenient file sharing.2.Seamless screen sharing during meetings.3.Remote access and control capabilities.4.High-quality video conferencing.5.Reliable and stable platform performance.6.User-friendly interface and intuitive controls.7.Interactive collaboration tools & Robust security features.8.Integration with other productivity tools and applications.9.Excellent customer support and technical assistance.

CONS

Webex's seamless experience and robust features have significantly improved my ability to collaborate, communicate, and engage with others, making it an invaluable tool in my professional endeavors.

Bruno

Verified reviewer

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

WebEx brings us closer to all our customers

We implemented it throughout the organization and it supports everyone's videoconferencing needs. Particularly during this viral pathogen epidemic. We need a lot of it and it is still the only way to join audio and video meetings and screen share in less than 60 seconds. He described the conflict between too many hardware and software alternatives that confused novice users. Currently, the only source we have available to everyone in the business is this, and as users use it more, they are moving away from our older technologies, such as Skype for Business and Teams, and instead using WebEx Meetings for all their conferencing needs.

PROS

The way devices and programs communicate with each other seamlessly. The installation of conference rooms that support the Cisco WebEx service has been a great improvement for users, enhancing the conference room experience. In fact, we received positive feedback reaching 80 percent, in contrast to before, when we had Skype rooms, we were below 50 percent. The video is clear and helps get the message across, lacking only the human part that we look for in conversations. WebEx video conferencing has restored the lack of video meetings.

CONS

I would like to see the value of the units decrease. They are priced a bit high, but it really pays off. Before the pandemic, we had low-cost Skype rooms that didn't work, but now we have high-cost WebEx rooms that do. Back-end administration can be confusing. However, it is effective once all the parameters are set. It was more difficult than I thought it would be.

Sanjay Rao

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2023

A Comprehensive Video Conferencing Solution with Room for Improvement

Cisco Webex is a comprehensive video conferencing solution that offers high-quality video and audio, screen sharing and recording, virtual backgrounds and filters, and a mobile app for on-the-go collaboration. However, some users may find the user interface confusing, and the pricing can be a concern for those on a budget. While there are some limitations, Webex is still a strong option for businesses or individuals who need a reliable and feature-rich video conferencing solution.

PROS

High-quality video and audio: Webex provides clear video and audio quality, even in low-bandwidth situations. It also supports up to 1,000 participants, making it ideal for large meetings.Screen sharing and recording: Users can easily share their screens with others, making it easy to collaborate on presentations or documents. Users can also record meetings for later reference.Virtual backgrounds and filters: Webex offers a wide range of virtual backgrounds and filters that users can use to enhance their video calls and make them more fun and engaging.Mobile app: Webex has a mobile app that users can use to join meetings and collaborate on the go.

CONS

User interface: Some users have complained that the Webex user interface can be confusing and cluttered, which can make it difficult to find certain features.Pricing: Webex can be more expensive than other video conferencing software options, which may be a concern for some businesses or individuals on a budget.

Sanganagouda

Education Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Present Yourself Through Webex- An Online Solution.

Webex does have some drawbacks, including pricing, limited recording options, etc., but it has a free version available also for us to try and decide.

PROS

Webex is compatible with multiple platforms, including desktop, mobile devices, and web browsers, making it accessible to users from anywhere. It offers Good Quality videos and audio. Security features, including end-to-end encryption, multi-factor authentication, and password-protected meetings, ensures safe and secure communication. It has great scalability, thousands of people can attend a webinar with great presentation controls. It is user-friendly, with a simple and intuitive interface that allows users to easily schedule, join, and manage meetings.

CONS

Webex may not work well with older devices, leading to technical issues and disruptions during communication. But apart from this, it is a better option available.

Shagun

Computer Software, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

"Webex - meetings, calls and collaboration"

Overall, Cisco Webex is a popular and reliable collaboration tool that has been widely adopted by many organizations. Its feature set and security make it a viable option for businesses of all sizes.

PROS

wide range of collaboration tools such as video conferencing, online meetings, screen sharing, messaging, and file sharing.Can be used on multiple devices like ..desktop, mobile, and web-based platformsData encryption, multi-factor authenticationUser friendly once you start using it...Provides advanced features such as virtual backgrounds, noise suppression, and transcription, enhancing the meeting experience for users

CONS

Issues with the audio and video quality during meetings.Difficulty setting up and joining meetings, like for first-time users.

Dilanie

Verified reviewer

Consumer Services, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Webex - The Greatest Experience at Icons Dubai

Webex provided a fantastic experience for online conferences in our sales and marketing team in office. Advanced features like screen sharing and file sharing improved productivity, and the variety of meeting options met our requirements specially some our clients are mostly located from other countries. As business consultans and we were able to provide quick assistance of through Webex,I highly recommended this top-notch communication and collaboration tool for business.

PROS

The best experience we've had at Icons Dubai has been Webex. Our virtual meetings are now productive and interesting thanks to its seamless platform, outstanding video/audio, cutting-edge features, adaptable meeting options, dependable performance, and excellent support, strongly recommended!

CONS

Theres no least like about Webex as even for the support team they are very responsive and knowledgeable, providing us with prompt assistance whenever we encounter any issues or have questions. Their level of support has been exceptional and has helped us resolve any challenges quickly, allowing us to continue with our meetings smoothly.

Prince

Verified reviewer

Real Estate, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

Project collaboration on Webex

Webex video conferencing has a positive impact on work-life balance, by reducing the need for travel and facilitating remote work. It can also lead to cost savings, as organizations can avoid expenses associated with travel, lodging, and other related expenses.

PROS

Webex offers a comprehensive suite of collaboration tools helping teams to communicate through audio, video and text based-chat. Users can also join meetings from a variety of devices making it easy to stay connected.

CONS

Webex does not offer end to end encryption for meetings and i find the user interface to be less intuitive. Nevertheless, Webex is still a powerful and feature rich collaboration platform.

Kelly

Retail, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

The most reliable conferencing software out there

After having tried several other products, I have come back to WebEx time and time again.

PROS

I use Webex to teach continuing education courses at my local community college. I actually pay for an account out of my own pocket after having so much trouble with the software the college provided. Webex is very consistent. It's rare that a student has trouble getting on. It allows me to share my screen, record sessions, track attendance, use breakouts, share files and video. Really, anything I've needed to do. The phone app is very good and I've had to use it when my power went out during class. I just hopped on the mobile app and finished teaching from my phone.

CONS

The only downfall of the software is that users have to download a plugin to use it on their computer. Rarely do any of my students have an issue with it. However, people seem more resistant to downloading things these days and some of them do complain about it.

Reason for choosing Webex

I like the WebEx interface better.

Reasons for switching to Webex

WebEx is the most reliable software I've used for teaching. I rarely have technical issues with it.

Kevin

Verified reviewer

Telecommunications, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2020

Teleconferencing software with an enterprise mindset

Overall, the product works well enough. The features and quality of the video and audio work well to the point that we can perform paid consultations and workshops with our members. The interface is straightforward and is used by all of our technical and nontechnical staff on a daily basis with great success.

PROS

The software is relatively easy to use and set up from both an administrator and user perspective. We have been using this software for around two years, and we have had success with 1-1 Meetings, group meetings, company-wide town hall meetings, and large workshops or other events involving people from both inside and outside of our organization. The integration with GSuite email and calendaring works great, and the ability to have personal rooms along with persistent rooms for invited guests has been a big feature for us, especially with everyone working from home. Finally, the integration with the RoomKit devices in our conference rooms has worked really well with bridging together on-premise and remote workers during meetings and other collaboration sessions.

CONS

While there is a stand-alone application which can run all the time on your computer, I feel there is a fair amount of confusion as to if it should be used or to always simply rely on the web client for everything. Product features seem to lag significantly behind other solutions such as Microsoft Teams and Zoom, and I have found that WebEx is slower in connecting to meetings, and has lower video quality, than Zoom.

Reasons for switching to Webex

Our contract was expiring and we were looking for a solution that allowed the best integration with room-based cameras and presentation equipment.

Satya

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Cisco Webex Review

The overall experience is awesome. It has a lot of features that can be useful for Meeting, Collaborations, Scheduling future interviews etc. Nice Audio and Video Quality. Screen sharing and Nice virtual Background Options. During this Covid situation Webex is the tool that saved us and we could deliver work deliverables properly and timely manner.

PROS

Cisco Webex meeting is the awesome tool for meetings, collaborations, creating appointments for any event. Nice Screen sharing options. The best part is Recording meeting which can be stored and referred later. Nice Chatting options also. You can choose whom to talk or you can chat to the whole team. Nice Video and Sound Quality. Easily Integrated with Microsoft outlook that's why we can create meeting from outlook easily including WebEx link. We can have our personal room where you can collaborate with the team. It can be accessed outside the VPN network. Easily can download on Mobile without any need of Company network. Nice notification settings which will be pretty nice and from the notifications you can join meeting. We can connect to a phone also to have a call between team members.

CONS

The Tool is pretty heavy which takes a lot of memory on the system since it includes a lot of stuff on its own. Can't avoid surrounding noise. We need to install some other plugins to avoid that.

Reason for choosing Webex

Zoom Meeting doesn't have Record meeting options. It doesn't have option to cancel the surrounding noise. It doesn't have integration with Microsoft Outlook.

Reasons for switching to Webex

Skype is not that good with respect to Meeting with the Team. No Record meeting options in both of them. No Integration with Microsoft Outlook.

User Profile

Mirza Abdul Ghafoor

Verified reviewer

Staffing and Recruiting, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2023

Webex for Everyone !

Overall experience regarding WebEx remains top notch as I’ve been using it more than a year over a long period of time it’s consistency has shown a lot of results .

PROS

The most impactful feature about WebEx that it keep us in touch with your colleagues , managers and team leads . End to end update can be shared easily among the team members

CONS

No , Nothing was difficult when it comes to WebEx , it’s a very simplified software used by my organisation and i didn’t find any difficulty integrating it with the process

Reason for choosing Webex

WebEx is more accessible on vast variety of mobile devices than teams .

Reasons for switching to Webex

Expensive and a lot of flexible options are available in WebEx

Edgar

Information Technology and Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT