FluentStream is a business phone solution designed for companies of all sizes. It offers video conferencing, call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options.

The auto-attendant functionality within FluentStream allows users to record call greeting messages and play it for the callers. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment.

The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email. It is available on a per user per month subscription basis.



35 Reviews of FluentStream VoIP

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 35 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent people to work with

We are able to log sales and customer care calls directly to Salesforce with ease, which helps our company be more efficient, and better organized.

Pros

I really like the customer support team. They are on top of any error you may come across which isn't frequent. Also, you talk to someone in the USA, another huge win. Not only have they had a great track record with regards to solving errors quickly, if they can improve on an area of the user portal they do, and constantly take suggestions for features.

Cons

Some of the terms for describing features can blend together with regards to the setup.

November 2018

Timothy from Animas Office Remote

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy Adoption - Great Functionality - Reliable Support

I would strongly recommend FluentStream and think they are positioned to provide solutions that will help small and large businesses scale and succeed.

Pros

FluentStream is versatile and fits my business needs perfectly and it was easy to implement. The functionality is robust and I find it migrates well to their cloud based and app platforms. The cost structure is very reasonable and they were able to provide a package at a price that is helping my business succeed. There have been glitches but their attention to support is evident with their Colorado based staff who have been attentive and responsive when needed.

Cons

There has not been anything significant at this time that has not been addressed.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Customer service second to none!

I've never had an issue that there hasn't been someone right there to immediately help me get the issue resolved. And they're not just efficient - they're friendly and personable, too. It's always a pleasure to work with them!

Pros

It's easy to use, which makes it great to be able to get new people up to speed.

Cons

It's sometimes hard to configure a new device - HOWEVER, that's offset by the fact that there's ALWAYS someone at FluentStream who is ready and willing to help me get it done, and quickly.

November 2018

Linda from Thrivent Financial

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Fluentstream Customer Service

Customer service is always available, patient, and willing to work out any issues. thank you.

Pros

Emails when I get a message on my extension.

Cons

When I have to reboot the phone I loose all my saved contacts in my directory. It takes time to recreate those directories, so I cannot re-create them.

November 2018

Libby from Health, Wellness and Fitness

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Fluent Stream Review

I have been very pleased with our service and the service support team.

Pros

Enjoy the ease of use and short wait times for customer service support.

Cons

enjoy the service and I have no complaints

October 2018

Sandy from GitGo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

FluentStream review

allows us to document more details after reviewing calls, this is very beneficial

Pros

The ease of use is the greatest feature.

Cons

I don't have any negatives about the software.

October 2018

John from Baker Builders

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

FluentStream customer service is great

FluentStream allows us to manage our phone systems, users, faxes and voice messages in an easy to use interface. Any problems with set up are quickly handled by their customer support team - they are great to work with.

Pros

There are many features to FluentStream. I especially like getting my voice messages via email.

I also like the faxing capabilities and the ability to manage my users.

Cons

There are so many options which are available that it can be overwhelming setting users up. That is solved though by their excellent customer support.

October 2018

Cody from Bobe's Pizza, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

THANK YOU

Outstanding. I've been so pleased with this company.

Pros

FluentStream has phenomenal customer service. After dealing with the major phone companies for so long, it became very stressful and even costly for our business. However, Fluentstream is a company that seems to truly care.

Cons

I wish that there were some better options for compatible hardware and even better guidance from the company in terms of finding appropriate hardware.

October 2018

Mike from MD Staff Pointe

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

2 Year FluentStream Administrator & User

We are able to setup our phone system on our own using fluentstream and collect data on the calls made through the system. We are pleased with the software and service provided.

Pros

The ability to update the settings in the phone system is extremely easy for a novice. The chrome plug in and iphone app are a plus for those who utilize them. Customer service is extremely friendly, prompt, and follows up after they have completed a request to ensure everything is still going smoothly after the call for help - this is rather unique!

Cons

The texting (SMS) feature could be more robust.

October 2018

Mikel from KLAS

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

(Helpdesk guy perspective)Supporting this phone system is a lot easier than our previous one

Overall it's been a great experience. As an entry level help desk guy it's really fun for me to learn the system and get a better understanding of VoIP systems.

Pros

The GUI makes it so easy that a Helpdesk guy is able to do administrative tasks with ease. It's simple and east to do easy things like reassigning extensions to new users, changing the order of the queue agents, setting up new conference IDs, etc... Also, if there's something I can't figure out I can open a chat with support and I get top quality answers within a minute of opening the chat.

Cons

The only thing I don't like about the software is a current bug that causes transferred calls to not show up on the Call History page of the recipient. However, Fluentstream support has been very friendly and they are working to resolve the issue.

October 2018

Charlene from Winnipeg Square Dental Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great Customer Service

Pros

The guys at fluent stream set it up for me without any hassle, all I had to do was forward the numbers. Their follow up is great too!

Cons

no comment in regards to being dissatisfied.

October 2018

Steve from Knight Flight Cargo Services, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

FluentStream VOIP Phone Service - Highly Recommend

Excellent - ours was not an easy setup for 2 companies at one location sharing personnel and phones. I'd recommend using the phones that FluentStream says work best with their system. We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup. They did an OUTSTANDING job compared with both large and smaller VOIP providers we've used and explored.

Pros

Value for the Cost is outstanding - significant savings over past providers. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.

Cons

A few very minor glitches with setting up text notifications - however - our customer service agent handled all modification requests promptly and enthusiastically.

August 2018

Janene from West Coast Call Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

3 of 5

August 2018

FluentCloud

Pros

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

Cons

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.

April 2018

Mark from LIP

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

We love FluentStream!

Pros

This phone system was way better than our old system and so much more reliable I don't think will ever go back!

Cons

It works exactly as described way better quality and no more phone issues like we used to have! Nothing bad to say!

February 2018

Adonis from Fujitsu Telecom Systems Philippines Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

February 2018

Affordable Phone Solution

Pros

FluentStream VoIP is a reliable cloud phone solution for business needs. It is well-known to their consistent service, very affordable and on-time support.

Cons

Examine the features your company needs to get the accurate package. Ask for support if needed to fully understand the features stated on each plans.

December 2017

Jeff from Rezstream

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

An awesome IP phone software system.

The ability to work from anywhere and be able to change anything I need related to my phone system!

Pros

I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am.

Cons

Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though!

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

High quality VOIP phone service, very helpful customer service; so-so portable service.

High quality VOIP service, ability to make and receive calls when away from my office.

Pros

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Cons

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

December 2017

sora from ENB

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

We just started our service with them

Pros

Every thing easy and good and smooth...from the quote status to service connect ...customer service available any time we have any questions

January 2017

Adam from Riskalyze

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2017

Great Voip System for the price

We used FluentStream on our team for about 2 years. In the beginning, we rarely encountered issues. Note that I was not the admin or IT guy on FluentStream, but I rarely had a problem. The interface is easy to use and requires zero training.

Pros

Clear calls with few drops. Support was always helpful and quick (often put our own support team to shame). Support was always friendly and knowledgeable, which is what you need. :)

Cons

Other than occasional glitches, there were no cons. But you will get that with every phone, so don't over think it.

January 2017

Denise from Thrivent

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2017

Customer Support

We have had a turnover recently that has required changing extentions, adding a phone, etc. Calls have been made to customer service to add the phone and make changes to extentions over the last month or two. The calls have been answered and changes made without delay. We have been very happy with customer service.

Cons

Would like to be able to copy over contact/directory information from one phone to another easily.