About GoToWebinar

GoToWebinar is a webinar and webcast tool designed to help businesses of all sizes manage online conferences and engage with clients. The platform enables professionals to generate leads, train your team, onboard customers or inform employees.

GoToWebinar offers scheduling, engagement and publishing functionalities, which helps organizations host large-scale events. It offers a host of features such as custom registration pages, event management, webinar templates, video sharing, surveys, audience management and more. Additionally, it comes with white-label capabilities, which lets users personalize the webinar material using custom logos, images and colours to establish brand identity.

GoToWebinar allows managers to gain...


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1,067 Reviews of GoToWebinar

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September 2019

User Profile Picture

Yogendra from Identiv

Verified Reviewer

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Very good software for hosting Webinars or Presentations for larger audiance

This is a great software even for large organizations. We all love it.

Pros

1. Our company uses GotoWebinar for hosting quarterly update calls and all hands meetings 2. It is a slick application that has useful features such as muting or unmuting all or few. 3. Attendees can virtually raise hands in the app by pressing a button when they are muted by organizer and when they want to speak. 4. Users can send private messages to one another or can send group messages or broadcast messages to everyone. 5. It has screen sharing and Video camera option too. 6. It has lot of toll free and local numbers from almost all of the countries to dial in 7. Phone app is equally great to dial in and has a calling ability as well. 8. No need of hosting this software in local premises. It is available as a software service.

Cons

I have no complaints about this software.

Reasons for Switching to GoToWebinar

Skype was hosted on a local server in our premises. Upgrade and maintenance was a problem and also calls used to drop more often during the meeting.

September 2020

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Kate from Clearview Advisory

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Good for hosting webinars and training

It’s among the best webinar and virtual meeting software platforms. I recommend it and will keep using it unless another platform can do the same thing for a lower price.

Pros

GoToWebinar is easy to use from the get-go, the learning curve is very short. It makes setting up a webinar very simple and you can share events in a variety of ways. That makes it easy to get the word out about your events and it integrates nicely with other products, like Pardot and website platforms.

Cons

Sometimes it’s confusing to know what level of service you have, and it’s not always clear if a feature is included in your subscription or not. It would be nice if they took excluded features out (based on your service agreement) or made it clear what’s included in you subscription and what’s not when you’re setting up an event. We also have multiple people using a corporate account and the notifications get out of control sometimes.

Reasons for Choosing GoToWebinar

It integrates with our phone system very easily which uses GoToMeeting

Reasons for Switching to GoToWebinar

Needed additional features, like join by computer audio and

April 2021

Mckenzie from Infosys

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2021

Goto webine -A goto product for meetings

Pros

Thus makes likfe more simple with much simpler process of conducting day to day meets or conducting interviews for candidates and what not.. It is faster and more lightweight in term of startup than comparing to its peers like webex etc

Cons

There is nothing i dislike about the product but the logo and user interface can be revamped or be designed to be more catchy

Reasons for Switching to GoToWebinar

To me cisco webex had been issuing a lot of updates and it has delayed the startup process and i get to wait while i could jave started my meetings on another platform

April 2021

David from Grant Training Center

Company Size: 11-50 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

April 2021

Horrible Company, Stay Far Away

It was fine for years until they tried to bill us for something we never agreed to and we had to work with support which is one of the worst I have ever encountered.

Pros

Several years ago this was one of the first and best solutions for holding webinars. It still does the job OK and the participant list is well organized. It also allows some branding customization.

Cons

Many more technical issues come up with participants compared to Zoom. Getting connected and audio setup seem to depend a lot of the client system. Also at this point the UI is comparatively much less intuitive and has fewer features than the competition. The WORST part is that we found out the company is highly unethical. We were customers for years and when the pandemic hit they sent out an email to all their customers that to help out they would add an additional hosting seat free for a year. We accepted only to find out later they decided to lock everyone who accepted into a year long contract that was never free as promised for the second seat and essentially bill everyone some $800. So their pretense of helping was just a cash grab to take advantage of people during a crisis. It took months of calls and emails being bounced around through their non existent support to solve this. Stay far away!

Reasons for Choosing GoToWebinar

Price and features.

Reasons for Switching to GoToWebinar

At the time, GoToWebinar was cheaper and had better features. We have since switched to Zoom which is far superior to both.

February 2021

Courtney from Zscaler

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2021

GoTo Webinar Review

Overall going from Webex to GoTowebinar was great because we were able to go from something that was not updated with the times to something that was more current.

Pros

It is a very seamless tool and very straight to not only implant into the business, but also understand how to use it.

Cons

Just like with any tool there is always limitations and nothing is every perfect. Occasionally we would have connection issues, but not to much beyond that.

Reasons for Switching to GoToWebinar

Because we needed an updated platform that was easier to use.

July 2020

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Ganapathy from Voith GmbH

Verified Reviewer

Company Size: 51-200 employees

Industry: Paper & Forest Products

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2020

GoToWebinar: User review

I attend/host both professional and personal webinars (e.g. business conferences & family reunions) using this software and I have yet to be disappointed by poor performance.

Pros

This is both a secure & efficient software to reach a vast audience anywhere in the world especially in the COVID-19 times that we currently live in. I love the high quality of both audio & video using this software every time I attend a webinar.

Cons

Some users have mentioned that it works better with some Internet browsers than others but I have at least 3 different browsers on my Windows 10 laptop and they all work just fine with this software. Perhaps it is specific to a Windows 7 or Mac issue?

Reasons for Switching to GoToWebinar

Skype for Business is unpredictable when it comes to quick connectivity while joining a conference. It becomes much slower when the video is initialized.

February 2021

Robert from Western Wood Preservers Institute

Company Size: 2-10 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great for presenting to larger groups

Very pleased with the controls and overall operation for holding meetings with 12-80 people.

Pros

GoToWebinar gave us full controls to carry out our meetings and sessions at the level of professionalism we wanted. We could easily control audio and video feeds, provide control to speakers during presentations, poll participants if needed and review questions posed during the proceedings. Registration process allowed us to conduct secure sessions and automatic email updates kept participants informed on how to access sessions.

Cons

Need a better way to give control of advancing presentations for panelists/speakers and still allow administrator to click and review other elements - polls, audio feeds, etc.

Reasons for Choosing GoToWebinar

intuitive interface, ease in registering attendees, automatic notifications.

February 2021

Matthew from Elite Marketing Pro

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2021

Still the best webinar software out there in terms of overall functionality

We used it for lead generation and product sales. Most of the time the webinars worked without a hitch. It was great to have a lead capture function that we could tie in with the software so we can capture leads through social ads.

Pros

It incorporates lead gen and a professional webinar setup. A lot of people are familiar with how a GTW broadcast works so I believe its show up rate is higher than other platforms.

Cons

The price. For a small business it is a much more expensive option than say...Zoom. It's worth the money but if your budget is tight you might want to look at other options.

Reasons for Choosing GoToWebinar

It was more well known than others at the time.

August 2019

User Profile Picture

Craige Hardel from Hardel Enterprises

Verified Reviewer

Company Size: 2-10 employees

Industry: Market Research

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Good flexible solution

does the job for us although the pricing could be a bit more convenient Also it would be nice if we didn't have to download a software for most to jump on our webinars

Pros

Works well and doesn't crash unlike others. They've been around for a while and compared to the others they're quite quality

Cons

Price point. Although we started using it but it would be nice if they offered a cheaper tier We pay for it but they may get competition soon

Reasons for Choosing GoToWebinar

Seemed more thorough and complete despite not having the sexiest ui

October 2020

Heather from BluePearl Vet. Partners Midvale

Company Size: 1,001-5,000 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2020

Extremely Functional

Pros

The features are extensive. The functionality is usable and broad

Cons

If you are doing multiple back-to-back webinars (virtual conference format), it is not possible to be logged on to more than one session at a time, so a second account is needed to allow for set-up time with remote presenters without causing a lag in the conference.

Reasons for Choosing GoToWebinar

Ease of use and functionality are much better for what we needed

February 2021

BHAVIK from CF

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2021

Great Tool to conduct online Webinars

My overall experience with GoToWebinar has been really satisfactory and it has been a good experience. The audio and video quality is good and the provided controls is also very useful. Some issues with mobile apps can be resolved and the overall sign in process can be improved.

Pros

The thing I liked the most about GoToWebinar is the audience monitoring. It helps in strict moderating of webinar audience and provides wide range of services to monitor and moderate audience. Also, the availability on all major platforms is a real plus.

Cons

The thing I like the least about GoToWebinar is the settings panel. Settings panel in GoToWebinar is really complex and sometimes it includes lot of efforts in finding the required settings.

October 2019

John from DWHSA

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

October 2019

Deteriorating tech support on what was once an amazing service :(

We've used GoToWebinar for many years, going all the way back to the days when we had to use a Dynametric box hooked to our computers to record webinars (you couldn't record them off the screen). We've loved GoToWebinar, because webinars are an integral part of our business. Over the years, the tech support was phenomenal - live operators answering quickly when you call, and they were true experts in the software - we never waited for the very occasional hiccups to get fixed. Over the past 2 years, though, the technical problems now occur about twice a month - a recording stopping with no warning in the middle of the webinar, a presenter's phone line suddenly dying, stuff like that. When we call in, it's painfully obvious that the tech support folks are pretty new to GoToWebinar. They don't know the product, and as a result it takes twice or three times as long to talk with them, and too often the answer is "We're not sure why that happened." Today, I was told that GoToWebinar doesn't keep a record of the presenter's assigned phone number (that GoToWebinar itself sends out for us!), and it was my job to call my presenter and ask if by chance he kept the GoToWebinar email that shows the dial-in number he was sent. (And, I had to do it within 24 hours.) We've loved GoToWebinar, but we're actively looking for another product due to the huge dropoff in tech support now being offered.

Pros

GoToWebinar is very easy to use in setting up webinar sessions, adding dial-in numbers for other countries, and downloading both reports (Q&A, attendance) and the webinar videos. Also, the cost is very competitive compared to other webinar services.

Cons

Since LogMeIn purchased GoToWebinar a couple of years ago, we've experienced a huge increase in technical snafus - the audio line for presenters dropping without notice, the recording of a live webinar suddenly stopping in mid-session with no warning, etc. Despite our ongoing requests for tech support to fix these issues, they continue happening. Also, the new tech support teams that came on when LogMeIn bought the company don't seem to know the GoToWebinar product well at all. We can hear them on our tech support calls flipping pages looking for answers, and in many cases we've had to help them by giving them answers to questions such as where to find the Past Events on our account screens. :( We were told by tech support today that, because GoToWebinar has gone completely web based, the company has only a 24-hour window to track and fix any tech problems with a webinar before the data files for that live session disappear forever. Overall, we've noticed a huge drop off in tech support quality for a company that was once the gold standard for webinars. :(

Reasons for Choosing GoToWebinar

In the beginning, it was due to the competitive pricing, the ease of use, and the superior tech support (which doesn't exist any longer).

September 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

With ongoing use, you will learn how to use it

We use GoToWebinar to host educational sessions with our clients or leads. If you're an experienced user, the platform does everything you need it to do. It also integrates nicely with our email management platform and takes the burden off of manually managing registrations and confirmations.

Pros

All organizer controls are readily accessible when you host your event. Everything is located on the right hand column so you can toggle between boxes for whatever function is required. The newly designed dashboard makes it easier to see at a glance upcoming events. Creating an event is simple and integration with our email management system was seamless. The automatic confirmation emails that are sent to registrants are also one less thing we have to worry about during our webinar registration process.

Cons

When you first host your event, the controls can be intimidating. The boxes are piled on one another and it's not straightforward as to what each control does unless you've had prior experience running an event or reviewed their resources to understand how to operate everything. While the labels of the function provide some context, it would be helpful if a "?" hover option was available so users know what each feature does while you're in an event. Chatting during an event is also a concern. You'll have to be very careful to select who you want your message to go to.

Reasons for Choosing GoToWebinar

GoToWebinar was within our budget and offered the necessary functions needed to host our events.

March 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Best Webinar Hosting Tool

I have been using GoToWebinar from the past 2 years and 5 months as the results-driven extraordinary when it seems after the webinar host. We nearly run 5-10 webinars per months both internal and external upon different technologies related, event s related, social awareness related as we can see our business growth with an outstanding performance each quarter with the help of GoToWebinar Tool. We can even schedule a webinar and after hosting it, we can even have a recording of it and can also rerecord if it'ds needed multiple times. GoToWebinar Tool do have an inbuilt dashboard and analytics which we help us in generating reports upon various features like Attendees Count, Registrants, Their sources of joining a webinar and lot more analytics and reports that we can generate with the help of GoToWebinar Tool :)

Pros

The most I like in GoToWebinar Tool is: 1. We can host webinars easily with a single click 2. We can also have automated templates which we can send it to all registrants 3. We can also send reminder emails to all registrants and attendees 4. We can track individual webinar analytics and can generate reports based on that 5. We can also do the practice (Dry run) before going live with the webinar so as to check the webinar goes smoothly 6. We can record the live webinar and can have a copy of it stored in webinar dashboard in this GoToWebinar Tool 7. We can re-record hosted webinar if in case there are any necessary changes that can be implemented

Cons

There are no cons about GoToWebinar Tool at present as I'm totally satisfied with it completely :)

August 2019

Joey from Texas Energy Engineering Services, Inc.

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

August 2019

Webinar Hosting Made Easy

Pros

The software was easy to learn and the user interface is intuitive. Features were easily accessible and icons were self explanatory to any person who grew up in the age of smart phones and the internet. I was able to launch the webinar without any prior training and hosted my very first webinar ever without a hitch. GoTo Webinar has the ability to keep track of attendees' engagement, record presentations, poll the audience, generate analytics, switch between presenters and speakers/ panelists seamlessly. The platform is also nice because attendees can join the webinar without downloading software, they just simply click on a link that can be emailed through an automated system or a traditional URL. We had attendees on mobile devices, tablets (ipads), etc. so it's a pretty versatile platform.

Cons

Some features can only be unlocked by increasing the membership tier. The basic subscription is already pretty pricey and does not have access to many of the "premium" features such as embedded videos and maximum number of attendees and available registration slots.

Reasons for Choosing GoToWebinar

Features available for the cost of membership. My company already had an existing account with GoTo Meeting, so we were able to get a bundle deal with GoTo Meeting and GoTo Webinar.

February 2020

Charlotte from Staffing and Recruiting

Company Size: 10,000+ employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Perfect Solution for Collaboration on and off network

Overall this tool allows us to reach a greater audience with ease and we have had a lot of success with people logging in from home or at the office to tune in. I like the ease of use and the results we have had!

Pros

I think that the ability to use GoToWebinar both on and off network is great because we host weekly training sessions across the nation for people at home or at various companies. We haven't had any connection issues and the interface is intuitive and user friendly. Pulling reports on attendees or viewing how many people are registered are a breeze with the option to pull .csv or .xls. You can easily share screen, see the attendee view, add in polls, chat function for questions, etc. I like that all webinars are recorded and you can share them out afterwards. The ability to schedule/change/cancel reoccurring webinars is nice too! Easy to figure out without a user guide which is a plus!

Cons

When you pull reports for for attendees you aren't able to pull by parameters, it is just a set report. For example, we have a recorded webinar that we send out to people and weekly I need to view for new applicants - I would like to pull the report based on specific dates but I can only pull the report as is (a giant list of everyone that has ever viewed the webinar). For my purposes its only a minor inconvenience but more capability in this area could provide more insights.

Reasons for Choosing GoToWebinar

If a user did not have skype they would not be able to attend the webinar as easily. This would have been a barrier to trainings that we want to be available to everyone!

August 2018

User Profile Picture

Garrett from Kudos®

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

August 2018

Great Webinar Platform with Full Automation

Great webinar tool that's supported by a huge number of other apps as well. The app performs reliably and has the added benefit that most people have used it so you rarely have to worry about people not being able to connect.

Pros

There is one thing that really sets GoToWebinar apart from the competition in my opinion. First, if you subscribe to GoToWebinar Pro, you can pre-record and fully automate your webinars. If you run webinars in a timezone that's 12 hours behind or ahead of you, it's a HUGE lifesaver to be able to record a webinar a month in advance and have a fully-automated version of it run during the middle of the night when you're sleeping warm and happy at home. There's zero manual input required to run a recorded webinar which is amazing. Simply schedule the webinar, invite people to attend, and it's all done for you! Do see my note below regarding the one downside to recorded webinars with Goto. In general, GoToWebinar seems to have the largest number of native integrations (integrations that don't require you to cobble something together with a third-party API connector). From every other standpoint, I'd say GoToWebinar is on par with most solutions out there.

Cons

There are some quirks related to the setup of webinars that can be a bit frustrating and the customization of the webinar landing pages and emails is so minimal that it might as well be non-existent. Basically you slap your logo on the email and that's where the customization ends. For recorded webinars, there's one big downside. You need to have the recording of the webinar done at the time that you schedule the webinar. This means that if you are planning to record a webinar in a month, you'll have to schedule the recorded version at a later date. We get around this now by hosting the recorded webinars one month after the original, however it would be much better if you could simply create a standard webinar, and change it to a recorded one after it's already been created. A little pricey compared to some of the competition, but a LOT more affordable than others.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

November 2018

Webinar - tool which is not user-friendly all the time.

Pros

- We can invite more people to join a live webinar before start the meeting. - It is vet easy to connect to webinar meeting. With a few simple clicks from an email we can connect to meeting without any interference and hurdles in between. - With the good speed of internet connection you can have a video with good call quality and clear vision. - You can record the session too for future use and train more people with the same recording without repeating those things twice. - Good software to conduct remote meetings with geographically distant colleagues. - We can share screen too, so that other people will get more idea about what we want them to understand. - You can transfer the rights of sharing of the screen too. - you can submit the feedback after end of meeting for better improvements.

Cons

- This platform stuck and freeze more often compare to other remote meeting tools. - If you do not have an accurate internet connection, then there is no use of this tool. - The incident had happened to us that we were around 10 people in a meeting and not a single person was able to hear another person’s voice. Even after login and logout several times in tool. At last we had to switch that meets on another tool. - We have to wait outside the main meeting page if the organizer is late.

June 2018

Paige from North Carolina Outward Bound School

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

In a past customer service training job, I conducted daily webinars with GoToWebinar for big groups.

Pros

GoToWebinar was useful for conducting training webinars for large groups because of the ability to easily invite participants prior to the event, with the option to remind invitees of the event from an internal feature of the program. Following the webinar it was valuable to be able to access the roster of those who attended, along with their contact information. This was aided me in providing incentives to attendees and to follow up on the event. While conducting the webinar, the features within GoToWebinar allowed me to track who had their GoToWebinar window at the forefront of their screen (who was perhaps fully paying attention!), monitor and answer questions that came in through the question window, administer survey questions, and provide participants with downloads of PDF and Word documents.

Cons

As opposed to GoToMeeting, I did not like that (although it was easy to invite participants) each attendee had to register for the webinar rather than simply click on a link to access it. Many people did not receive a confirmation for this as the email was sent to their spam rather than to their inbox, causing a breakdown in communication.

April 2020

User Profile Picture

Ravinder from Unitedlex

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

A reliable tool to deliver live webinars and trainings

We use it for training, remote team meetings, conference calls, and deliverable presentation to our clients.

Pros

GoToWebinar is one of the most widely used tools for live webinars, to deliver online training, product demos, live streams, and online meetings. It is easy to use and has a simple and intuitive user interface. It works via an app or can be directly accessed via a web browser without downloading any app. Multistreaming, option to enable/disable microphone of the audiences, meeting recording, screen presentation, noise reduction, and voice clarity are some of the features I really like. These features play a vital role when you have to deliver training to a huge audience. GoToWebinar Mobile app is really helpful in scenarios where your traveling and you need to attend training. Voice clarity is excellent.

Cons

GoToWebinar is a reliable tool and I didn’t find any limitations. You would observe some lag in a video presentation if you are on a slow internet connection.

Reasons for Choosing GoToWebinar

Based on prior feedback from other users, we did a product demo and we got the features we wanted at the right price. We have happy with the product so far and recommend it to everyone.