About Gruveo

Gruveo is a web-based video conferencing solution designed to help organizations manage video and voice calls. Features include secured calling, customizable branding, alerts, screen sharing and call recording.

The application enables hosts to communicate with clients by generating and distributing call room links to attendees or allowing visitors to connect via call buttons embedded on the website. Agents can handle customer queues using call waiting functionality, manage group calls and share links/text messages with team members during calls. Moreover, the solution enables operators to monitor the caller’s location, referral website and associated device on the incoming call screen.

Gruveo offers integration with multi...


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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of Gruveo

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(8)

8

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

October 2019

User Profile Picture

Michael from Carzam

Verified Reviewer

Company Size: 1 employee

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

AN AMAZINGLY INNOVATIVE TOOL!

As I mentioned, this is absolutely a great and innovative tool to help connect people with each other through video calls.

Pros

The ease of use. The design was/is intuitive which made learning it, a breeze. Our rep and his team really did the hard and tedious work of bribing their vision into something that is easy to understand which is the goal of every technology. With this, I was able to show both the young and old, how easy it is to have WebRTC based video calls with a simple link.

Cons

Nothing. Our rep and his team are very responsive when it comes to new features. They really undersold the technology but over delivered on their vision. BRAVO!

Reasons for Choosing Gruveo

It was just so simple to use and I didn’t need to download anything for it to work. I simple create an easy and short link and sent it to someone and they were able to use it as well. My first Gruveo call was met by a lot of laughing because we just couldn’t believe how easy, fast, and clear, the video calls were! It really DELIGHTED US!

April 2021

Shaun from TWO MEN AND A TRUCK® - Mississauga

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

TWO MEN AD A TRUCK Gruveo

Gruveo has truly helped our business become far more efficient and productive. We are able to do more within a day with far less effort. This has helped to make our in home consultation experience no less than what it was before COVID-19

Pros

The ease of use is fantastic for both the technical and non-technical. G

Cons

The software appears to work better when I'm suing data vs wifi.

Reasons for Choosing Gruveo

It came strongly recommended from our Head Office team

Response from Gruveo

Replied April 2021

Shaun, thank you for reviewing Gruveo. We are thrilled that Gruveo has helped your business through COVID-19! Regarding the data vs. Wi-Fi issue, could it be that your Wi-Fi connection is slower and/or less reliable? Please feel free to get in touch with us at support@gruveo.com so we can help you look into it.

April 2021

Dimitri from Pure Motivation Fitness Inc

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

April 2021

Using Gruveo

I would be much happier if someone would call me to give me some more info on using it.

Pros

HI there i love the fact taht users can simply log into the acount and screen time with you like face time on the spot

Cons

If for whatever reason you miss the call it doesnt give you any info to track the call or person ?

Reasons for Choosing Gruveo

it seemed easy to set up

Response from Gruveo

Replied April 2021

Hi Dimitri, thank you for reviewing Gruveo! If you are unable to answer a call, the caller is prompted to leave their contact info and a message so you can reach them back. Our team member has just emailed you to set up a call and answer any further questions you may have.

April 2021

Brandy from AccessAble Living

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

April 2021

Very easy to use!

Experience has been excellent. We are easily able to provide virtual visits to anyone without an app download!

Pros

We use this for Telehealth visits and it is most importantly easy to use. We work with older clients who often are not super tech saavy and can live in areas with not the greatest internet. The simplicity of the one click to call system really helps because its not intimidating and it is easy for us to talk the client through how to connect if they have any problems. Coming in to the call on video and unmuted saves us a lot of hassle! Having one link also helps us with the vendors we work with. They know how to easily connect with us.

Cons

It would help if the on screen buttons were a little bigger. That would help our clients with less dexterity and poor vision easily switch the camera around.

Reasons for Choosing Gruveo

The one click to call system where no app download was required. It was the most simple and that's why we chose it!

Response from Gruveo

Replied May 2021

Hi Brandy, thank you for your feedback and sharing how Gruveo helps in your business. We have noted the point about the bigger on-screen buttons, thank you for suggesting it!

April 2021

Ross from Collins Center

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Generally pleased with this product

Using Gruveo has enabled us to continue working with clients during the COVID-19 pandemic. Beyond that, it has allowed clients from a distance to avoid the barrier of travel time and cost to be able to connect with their therapist when the client lives in a community with very few resources present.

Pros

The two most important factors that lead us to use Gruveo were that it meets privacy requirements and that it is easy to use for our clients. We use Gruveo for telehealth counseling, and our therapists report that it has worked well for clients to connect. Transitioning to Gruveo went smoothly with great support.

Cons

Therapists have reported that sometimes the platform kicks the off or that there are issues with clients being able to sign in. Occasionally the audio quality has not been great. As with any platform, it is difficult to know if this is an internet bandwidth issue, a user (client) issue, or the platform.

Reasons for Choosing Gruveo

At the time, better reviews.

Reasons for Switching to Gruveo

Privacy concerns.

Response from Gruveo

Replied April 2021

Ross, thank you very much for reviewing Gruveo! We are very happy that it has enabled you to continue working with clients during the pandemic. Regarding the connection issues (in particular the clients being unable to sign in), please get in touch with us at support@gruveo.com so we can help you troubleshoot those.