About Livestorm


Livestorm is a modern live video suite powering all kinds of video use cases for business teams. Great companies use Livestorm to power live webinars with no download, host remote meetings, or set up automated and on-demand webinars that do the work for them.

Livestorm is already trusted by great companies such as Intercom, WPP and Pipedrive for product demos, lead qualification events, customer onboarding, HR training, internal events, video podcasts, webcasts and more.

Livestorm makes it easy to create a webinar in a few minutes, with a beautiful registration page and personalized email sequence for reminders and follow up messages. Livestorm has all the interaction features expected from a great webinar software: chat, live questions, polls, displaying a CTA, showing a live answer notification, and more.

Livestorm analytics and data enrichment provide insights into the attendees' behavior, profile, registration source, and their engagement throughout the webinar.

Livestorm integrations make it easy to connect webinars with all the company’s existing tools to ensure a seamless flow of data throughout any organization. Livestorm customers send their webinar attendees data to their CRM, use a marketing software to create custom registration pages and forms connected with Livestorm, and more.



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Supported Operating System(s):

Web browser (OS agnostic)

80 Reviews of Livestorm

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(60)

4 stars

(20)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 80 reviews

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March 2017

Jessie from InkSoft

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

For ongoing development, support, and easy functionality, it can't be beat.

We found Livestorm on a whim as we were exploring different webinar tools. The good: AMAZING customer service. Their team is located in France, but that hasn't impacted us negatively at all as an America-based business. They're very helpful and super responsive. Easy landing pages and instant emails. That was the biggest selling point for us. I don't have to create a new landing page for each webinar - Livestorm just generates it. Then, they send out reminder emails (that I can customize) without me having to worry about it. Huge time-saver. Attendees don't need to call in. Sound is right on the webinar page. Boo-yah. The bad: Video quality has been pretty low when we've recorded it to send out replays - not sure how this compares to other platforms, but it's a bummer when we're doing a screenshare and the text isn't readable. Seems to have some connectivity issues for certain attendees. Not sure what the common thread is yet - maybe non-Chrome users? Also, you must have the latest version of Chrome to give a proper screenshare, and you must download a Chrome extension to do the screenshare. Very minor, all things considered, but there it is. All in all Livestorm has been great for us so far! They make webinars super easy, and again - their support is fantastic. They just released integration with Zapier, which I'm excited to take advantage of.

Response from Livestorm of

Replied November 2018

Hi Jessie, Thanks for your kind review! Since your post, we have made great improvements to the quality of the replays on Livestorm. It now records in 720p for everyone by default, and we're running tests to support 1080p recordings too. This should drastically improve the quality of replays in general! Also, as a side note: replays are directly impacted by the quality of the live connection, so we always advise our customers to double check the quality of their internet connection before going live. Happy webinars ¿ Thibaut & The Livestorm Team

June 2017

Adam from Singularity University

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Amazing customer service. Dead simple platform that is loved by our customers.

It allows us to create live webcasts that feature experts from our community in a way that connects them with more people and drives real value to both parties.

Pros

It's so easy to setup and is basically on autopilot to the event. I love the landing pages (they convert like crazy), the emails are beautiful, and the reminders are perfect. It's got the right amount of customizations and just about anyone can learn to use it quickly. Our customers have been delighted with the experience - the video is stream is smooth, audio is clear, and chat/polls/questions works perfect. It's also very affordable compared to other products.

Cons

Right now it has a limited capacity of 500 attendees and we'd like to host more. I understand they're working on it, so it's not that big of an issue. At times I wish the emails were a bit more flexible, but we could always build our own to supplement.

Response from Livestorm of

Replied November 2018

Hi Adam, Thibaut here from Livestorm. It's been a while since you left your review, but I just wanted to chime in and let you know we've recently upgraded the limitation of 500 live attendees and now support 1,000. We also added on-demand webinars which you may like for your use case (it's a favorite for some of our customers in the education space). Thanks for your brilliant review! Best, Thibaut

November 2017

Corey from Cordial, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Livestorm is the only webinar platform I trust. Best experience so far with webinar software.

Peace of mind. Most successful webinar to date. Ease of use. All the features and functions we want.

Pros

The process as a whole is very well rounded. Customer rep does a great job of making sure you're all setup and ready to go for your first webinar, learning the system (which is very simple), making sure to take care of any and all questions promptly. You can tell they care. When we had problems with other webinar software, we wouldn't get a response for days, and then would get a vague response with a link to a FAQ page. Customer rep and the team are very helpful and personal. I love that it's browser based, so neither myself nor attendees need to download anything or run anything. It makes the whole experience much smoother. It's almost like tuning into a podcast. Another thing I like about it is how easy it is to make a great landing page. That was important for us. Another thing is the ease of analytics. We can easily track UTM parameters and track performance of shares with the team, partners, and on different channels. Also, once you're in the webinar room, everything is so simple and easy to use. This is the biggest difference for us. For most platforms, once you get into the webinar room, everything is clunky and unintuitive. The webinar room does exactly what you want, easily, and it's intuitive. It took me about 5 minutes to comfortably do all the different things we needed to.

November 2017

Steven from Jobber - Field Service Software

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

So easy and intuitive, for us and our customers!

Pros

The fact that we can schedule our webinars and LiveStorm does the rest - automated reminders for attendees, and automated follow up emails with links to view the replay of the webinar, and we get tons of data about our attendees that we can use to drive new leads. We have used a lot of webinar platforms in the past, and LiveStorm is far and away the easiest, simplest, and most reliable.

We also noticed a large jump in user engagement - the interface for attenedees is just as intuitive, and our chat engagement from our attendees is way higher in LiveStorm than it ever was previously.

Overall, this is a great webinar platform and we have been happy customers from the moment we switched. Gilles and team are always quick to reply when we need them as well.

Cons

The quality of the recorded replays could be better, but they are working on it. Other than that, its all great!

Response from Livestorm of

Replied December 2017

Thanks for the great review Steven! Usability and engagement are our top priorities. We made great progress with the recording quality. Can't wait to show it to you :)

June 2017

Matt from Intricately

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Excellent. Fluid experience as an operator, and for the attendee. UI is slick and intuitive.

Pros

Livestorm has it all. I've now tried close to all the incumbents and nothing is as easy an effective - seriously!

- the UI is very easy, and visually pleasing.
- Setup a webinar, edit it etc incredibly quickly.
- There's no old school forms and random rule sets that all those "other" providers have.
- Automatic emails are super helpful (and customizable)
- the cost structure allows you to be really creative and makes you want to run more webinars

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

September 2018

Really good product but seriously lacking support

It's a great software for the price, especially since I've found other webinar platforms to be clunky and un-reliable. If they could just solve the issue of support during US work hours, it would make it perfect.

Pros

The interface is easy to navigate and we've had no drop-off time during webinars. I especially LOVE all the UTM and meta data that comes with each registration, making it easy to track what channels are performing well to drive webinar traffic.

Cons

ALL their support is based in France! Which is crazy since their product is available internationally. US teams should not need to wait over 24 hours for answers to quick one-off questions. This is particularly problematic when it's the day of the webinar and we need technical assistance ASAP.

Response from Livestorm of

Replied September 2018

Hi there, Thanks for rating the Livestorm product so positively. We're glad that you are enjoying webinars with Livestorm and will do our best to improve all aspects of our product. You're correct in saying that we currently do not have a team-member handling support in the US timezone. As you say, our customers are everywhere in the world and that includes the US, so it's definitely something we're looking to change. We still do our best to reply to customers in a timely fashion, even outside of our business hours. Our median response time is under 20 minutes (13min in the past week to be precise), for all customers, including those in America. With that said, sometimes, customers will experience waiting times, and I'm sorry this was your experience. I hope you'll trust me when I say we're doing everything we can so it doesn't happen to you again. As a reminder, our support docs are available at all times and cover most of the commonly asked questions. Thibaut

November 2018

Erin from Imperative

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2018

Great for basic webinars

Pros

Everything is visually very clean and appealing. I've received many comments from team members and clients commenting on how nice the emails and landing pages look. I also love that the email sends are automated (unlike some softwares where you have to schedule/send) as it takes tasks off my list! The software is also easy for new users to pick up.

Cons

I've had some issues with only allowing one person (the host) to start and end the webinar session, and wish that was available to speakers as I'm not always able to start the webinar! I also wish that attendees could speak without being invited on stage, which is accomplished in the meeting room but the meeting room doesn't allow for those amazing emails sends mentioned above.

May 2018

Pranay from Reliable Software

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Had a positive experience in using this tool.

This tool Saved lot of time and money.

Pros

Very user Friendly tool. Attendees can join the webinar in a simple way. Customer service is awesome. The recording feature is awesome, where recordings can be used for future reference. It can be setup easily.

Cons

I feel that it is costly and Small organizations cannot afford to buy. This is the only cons i have.

Response from Livestorm of

Replied May 2018

HI Pranay, we're glad you're enjoying your time using Livestorm! And particularly on user-friendliness and customer service, as these are 2 very important focuses for us that we thrive to improve every day. We try our best to make Livestorm accessible to organisations operating on a tight budget and even ONGs. So I'd suggest any smaller company reading this, to email us for more details about our specific pricing programs :) Thank you again so much for your kind review. Best, Thibaut

February 2019

Nick from Rocket Medical plc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Good quality presentations, without the connectivity problems

For remote training of sales personnel this has been a huge increase in productivity. We will add end-user training programs as experience develops.

Pros

Good quality downstream presentations. without the connectivity problems we've experienced with Team Viewer and Go To Meeting.

I believe part of the improved quality is down to the presentation being received only as there is no video or audio back from the delegates taking up bandwidth. Delegates can type-in questions via a Chat box which works well.

Cons

The interface is not immediately intuative - trying to find which 'room' to do the things you needs does not at first pass seem to make sense. However, once established, like any piece of software once familiar the issues disappear.

Response from Livestorm of

Replied May 2019

Hi Nick, Thank you so much for taking the time to submit this detailed review. We take user feedback really seriously as we strive to improve Livestorm continuously! We're working on improving our customer onboarding to make everything clearer give you an even better experience. In the meantime, please let us know if you have any questions about Livestorm or would like to hold a training call to help your team. Best, Elif and the Livestorm team

February 2018

Bill from Customer.io

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Livestorm is the perfect fit for Customer.io

Faster webinar creation and deployment. Great insights into visitors, and in-webinar engagement. Seamless integration with existing marketing activities via the Livestorm Zap.

Pros

My favorite thing about Livestorm is really the culmination of all the best parts: Ease of use, Responsive UI, Great support, and an excellent Zapier integration. They make running recurring weekly demos very easy.

Cons

The only thing I'd like to see improved in Livestorm is the ability to further customize the fields on the registration form in lieu of a custom registration workflow.

January 2019

Kevin from ServiceBridge

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Livestorm makes me WANT to do more webinars for our customers!

Our customers are learning our software so much more quicker and easier. Sign-ups of our webinars are at record highs.

Pros

It's incredibly easy to use. The automatic emails and notifications that are customizable make it incredibly easy to remind my customers that a webinar is coming up. Using the actual software is a breeze, and my customers find it really easy to log-in, ask questions during the webinar and even submit poll answers. Sending a recording after the webinar is done is also super helpful.

Cons

The only downside is I'm not able to categorize my webinars on my website. For instance, I want to be able to show "Advanced Webinars" as a separate section to "Introductory Webinars". Other than that, everything is great!

Response from Livestorm of

Replied January 2019

Thanks so much for your review Kevin! We're delighted to see you're finding success with Livestorm and that your participants also enjoy it :) Your feedback is duly noted as well. I shared it with the success team to make sure we count it and will be able to let you know if any progress is made on event categorization! Thibaut & the Livestorm team.

March 2019

Caroline from Fanjul & Ward

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0