Livestorm video conference
Supported Operating System(s):
Web browser (OS agnostic)About Livestorm
Livestorm is the all-in-one platform that helps companies to build powerful video communication strategies. With Livestorm, any marketing, sales, customer success or HR team can easily create online events for their audiences. From meetings, to webinars, conferences, online training courses, podcast interviews and product demos, Livestorm can adapt to any kind of event.
Livestorm is a browser-based platform that lets teams organize their online events in one place, from any device they want. Livestorm provides all of the tools needed to create custom landing pages, send promotional emails and reminders, host engaging online events with integrated chat, polls, and Q&A functionalities, and analyze event performance through an advanced analytics dashboard.
269 Reviews of Livestorm
Average User Ratings
Overall
4.69 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
June 2020
Enrico from smartEvents GmbH
Verified Reviewer
Company Size: 11-50 employees
Industry: Broadcast Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2020
Perfect Webinar platform
We use livestorm in a daily case. Producing live-webinars works fine. Also a lot of daily webinars up to 200 participants to very different themes and attendees works. A big feature is also the extensive automatisation possibilities.
Pros
It is easy to use, has an enormous compatibility and some outstanding features.
Cons
The compatibility mode for bringing attendees to stage could be a little more relaxed. It doesnt work also on iPad pro as a "Mobile device".
Reasons for Choosing Livestorm
The whole package including stand-alone-tab "Questions"
Reasons for Switching to Livestorm
Supplier, hosted in France - DSGVO / GDPR!
November 2020
Alexander from Martuwarra Fitzroy River Council
Company Size: 11-50 employees
Industry: Public Relations and Communications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2020
Livestorm: Partnerships & progress
We realise that in a proper partnership with Livestorm we will be able together to cross pollinate your product across our vast network of industry and corporate connections.
Pros
The Livestorm software is beneficial for our Council members spread across a huge regional and remote region of Australia, for connecting with national and international First Nation communities.
Cons
The main feature we are seeking is the capacity as an Administrator to, with consent, mute a participants microphone or camera depending on what is happening on their side. We would also really appreciate the capacity to upload documents direct into the Meeting room chat area, not just public facing Dropbox etc.
Reasons for Switching to Livestorm
The ease of browser access, stripped down UI, privacy protections assurance.
January 2021
Anonymous
Verified Reviewer
Company Size: 10,000+ employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2021
First use of Livestorm
For the moment I only test a live session with a few number of user. In 3 weeks we test it with many sessions in parallel with 50 to 100 person in the same time. I hope every thing will be ok.
Pros
It is really easy to use. The enterprise page is really well done. It is easy to change options (replay or not, mails sent,...) for the live session.
Cons
It is quite difficult to understand differences between administrator and moderator. I hope that there won't be web problem when having many sessions in parallel.
Reasons for Choosing Livestorm
The enterprise page and the quality of the product seems to be better. And for the other solution it is not possible to test easily the solution (free plan is very interesting in livestorm).
December 2020
Hanna from Soft Medical Aesthetics
Company Size: 11-50 employees
Industry: Medical Devices
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2020
DON'T subscribe to Livestorm!!!
- It is very difficult to run a video from a Powerpoint presentation on the platform, the sound simply doesnt work. You have to download other softwares and have a very special organization to make it work. Of course when it's your first webinar and you have no idea what the hell is going on... you are happy to be organized and rehearse as it took us 24hours to figure it out, thanks to the ZERO HELP from customer service! - Sometimes... you don't know why or when... your speaker's Powerpoint presentation wont work on Livestorm. It will only be a black screen... For NO REASON AT ALL!!! Just that the platform is not technically ready!!! Again, we were luck to rehearse in advance but I lost 48hours of the time of a very important surgon who was my speaker and stressed out a lot about this technical problem, she went to buy new webcams, eternal microphones.... we even payed for 12hourse help from a technician to go see her in Israel and try to figure it out!!! Nothing worked! Of course NO CUTOMER SERVICE was answering my complaints except only one hour before the webinar to tell me that it wasnt a fixable problem... I had to PAY AN OTHER SUNSCRIBTION TO ZOOM 1 hour before my webinar and send the new link to all my participants... of course it worked perfectly on zoom in one second! I cant tell you how disapointed I am in Livestorm, I have no trust in them anymore, I am complaining to everyone about it and cant even get an answer for the customer service !
Pros
The design of the software is nice. We chose it originally because it is a French company.
Cons
This software is not ready to be used for the general public. I have had many technical problems that completely enabled my webinar to start, mostly because of incompatibility with Powerpoint presentations. Powerpoint presentations are often at the core of a webinar... there CANT BE ANY INCOMPATIBILITY! Also, there is NO COMPETENT NOR ACTIVE CUSTOMER SERVICE. I am paying 2500 dollars a year to speak to a chat bot and maybe have someone answering my questions 24hours after I need an answer!!! ALSO, it is extremely EXPENSIVE, has no cost flexibility, if you need only one month webinar with more than 250 subscribers you have to pay for the whole year
Reasons for Choosing Livestorm
I chose Livestorm over any other product because it had good reviews and it is a french company. But I now have to go to ZOOM and PAY 2 SUBSCRIBTIONS because Livestorm wont answer any of my complait emails!!! There is no problem on Zoom, it is a much better platform where you can have peace of mind!
Response from Livestorm
Replied February 2021
Hi Hanna, We are truly sorry to read about this experience. Our platform at that time only supported sharing PowerPoint slides via screen sharing, rather than sending. Moreover, we are sorry to hear that our customer service did not meet your expectations. After examination, our Support team worked closely with you and was in touch within 1 hour of your first correspondence with us. We apologize if this was not sufficient. With regards to our pricing plan, it's our mission to be as clear and transparent as possible. As outlined on our pricing page, we offer the ability to choose between annual and monthly plans. There's also options to further customize your plan. We were sorry to hear about this experience and after discussion in December, our Support team had provided you with a full refund. We reviewed your comment again carefully and we'll take it into consideration to continue providing our customers and users with a great experience. All the best, Daniella from Livestorm
November 2020
Aaron from Australian Strategic Services
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2020
LiveStorm review
Pros
Easy to set up and manage multiple events. We deliver our own webinars plus webinars for clients. With up to 6 video streams we can have panels which have been great. We can also profile the panelists (guest speakers) on the registration page which is nice. Our clients also really appreciate the user data we can given them afterwards using the analytics and data export functions of LiveStorm.
Cons
The support hours are slightly different to Australian business hours. Although there online user guides are very comprehensive.
Reasons for Choosing Livestorm
Interface. Live Support. No need for end viewer of webinar to download software as they simply view the webinar through their internet browser.
