TeamViewer Software


TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

The solution uses cloud-based technologies to collaborate in real time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



3,094 Reviews of TeamViewer

Overall rating

4.63 / 5 stars

Filters:

Showing 1 - 20 of 3,094 reviews

January 2019

Ursula from Yum Deliveries Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Remote Assistance Solution

Pros

The software solves the problem of people having to move around if they needed to help someone i.e with a technical issue or system configuration.
All they need is establish a connection and thats it.

Cons

the software might be very expensive for small firms.
The version from 13 have alot of connectivity issues

January 2019

Amanda from Actuant

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Functional and Helpful

Pros

Very helpful to gain access remotely for IT and other functionalities between multiple machines.

Cons

Can be a gateway for unapproved users to gain access.

January 2019

Margaret from Electronic Manufacturing

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Ease of use

Fantastic. Had an issue with printing but a customer service representative got us up and running without delay.

Pros

Allows you to remote easily so you don't miss a day of work for any reason

Cons

None due to the amazing customer service

January 2019

Nicholas from Pacific Baptist Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Total convenience!

Pros

Total convenience! What could be better than working on your device but not having to be by your device!

Cons

None that I can really think of at the moment!

January 2019

Dusan from The School of Electrical and Computer Engineering of Applied Studies

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Remote Viewer of Computers

Pros

An interesting, user-friendly app that allows access to your or other's PCs with it installed on them over a long distance. The connections are usually firm and fast. It can be a very practical tool when the need arises.

Cons

There isn't anything negative I'd say about it. A useful invention overall.

January 2019

vincent from ATGS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Teamviewer Review

I've used it for a few years and worked out pretty well until i found other remote management packages that were much easier to use.

Pros

The speed of the remote connection was decent and clients were able to easy install and connect

Cons

the unattended install was a bit tricky as it has a few diff authentication levels and people had a hard time remember which pw to use. if you do not set a permanent pw the autogenerated pw will continue to change and you will not be able to remote in unless someone on the other end can provide that for you. Also, the program does not have a dashboard so not really meant for an IT provider to manage multiple pc's

January 2019

Amanda from Ajilon

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Absolutely amazing remote tool with great features

Overall TeamViewer is the only software that has made remote desktop quite easy and is compatible with all system.

Pros

There are so many benefits of this incredible software. The most interesting function of this software is the remote assistance. It helps us in explaining the problems directly that user face with the Pc. The best part of this product is that it is extremely easy to use, download and understand. It let us arrange online meetings, make videoconferencing and transfer files easily.

Cons

TeamViewer is no doubt a blessing indeed with no negative aspects at all. One of the drawbacks is that the cost of licenses is quite high but it is the necessary tool. Except this it is the most effective and powerful tool.

January 2019

Daniel from Live Long & Prosper Chiropractic LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

January 2019

Our IT uses this and it works great

Pros

I've never been the one using it to access another computer but as an office with an IT guy it does the job and they can do everything they need to do.

Cons

I don't really have anything bad to say. It is easy to revoke privileges if you feel they are doing something they are not supposed to do. You stay in full control

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Simple and useful

Pros

TeamViewer is one of the best in its category. Simply does the job you want

Cons

I cannot think of any problem. Sometimes may take time to work

January 2019

Ben from Medical Practice

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Good way to connect to a PC remotely

Pros

Downloading the client onto a PC and accessing the PC remotely was quite easy.

Cons

If user is not very familiar with remote desktop than this can be quite difficult to access.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Great for Remoting In to Computers

Again, this solves our need to remote into individual accounts when we need to collect data. It's easy to explain the process and plug in the numbers to gain access to their computers and data files.

Pros

I like that it's simple to download and walk clients through that process. We do data transfers and sometimes need to remote into our clients' computers to collect data. It's easy to use even for our non tech-savvy clients.

Cons

The layout of the app could be modernized. It looks a little boxy, but it works great!

January 2019

maneesha from Citizens Development Business Finance PLC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Best Remote Software

the best option is that you dont need to dun to your desk every time if you having teamviewer with you . you can access it anyware any time with any device

Pros

the mostly i like this software about unattended logins to device, it is very helpful service that to work with not only for organization but also for personals
and the best thing is they offer this for free for personal use , so that i can log into my pc on anyware any time with y mobile phone

Cons

now compatible with updated applications

January 2019

Sebastian from UMF

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

TeamViewer

I use this regularly for several things: controlling my Mac from my iPad, helping out friends who are stuck with their computer, and so on!

Pros

I use it as a private person. Easy to use, regardless the system, with many functions - and just what you need a hand away!

Cons

Very complex, wich is due tu its numerous great functions! This is kinda an unavoidable con.

January 2019

Dinuka from OIT

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

Best remote access product

Pros

Random password generator is really useful.
You don't need to keep your password in mind.
User interfaces are very understandable.
Connection quality is super fast and good.

Cons

Need a quick video or simple guide for first time users.

January 2019

Simon from KENYA TEA DEVELOPMENT AGENCY

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

Accessing computers remotely made possible with TeamViewer

TeamViewer comes in handy when it comes to remotely accessing files and computers. This makes collaboration in the office easy and improves on productivity as there is no time wastage.

Pros

This tool is easy to set up and use. As an IT specialist, I always have questions from other employees when a program isn't not working and other PC issues. With TeamViewer, am able to access other PCs in our organisation and solve problems from my office. This is probably the selling feature of this software. The user interface is also great. Also, this tool allows easy access of files from other computers without having to cause commotion in the office which improves on productivity and efficiency in the office. The security is also top notch which is something I like. The list is endless...

Cons

So far, there are no major issues. However, the software can be a bit pricey depending on how many people are using it.

January 2019

Ashwin from ParaTrees

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Fantastic product

Love it.

Pros

Use it for personal purpose. Helped a friend set up a virtual environment and connected using team viewer and guided by connecting through team viewer. Fantastic product. Would recommend this and very easy to use.

Cons

If you have a slow internet connection, it might take time but that is not a complaint about the product. Make sure that there is a good internet connection both at your end and the destination's end.

January 2019

Randy from Shopify

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

High quality and unique way of sharing screen

Overall TeamViewer is considered to be the most leading software in order to provide the remote access excellently.

Pros

There are so many pros of TeamViewer. This is the product that let us accomplish numerous tasks having wonderful features. This is the most useful application not only for me but for everyone. It help us a lot in exchanging files. It is extremely easy to use, install and set up without having any type of training. Its straightforward and simple interface is another impressive thing. It is indeed an outstanding remote tool.

Cons

TeamViewer is a complete software package. I could not find any downside of this product. It is always helpful to me as it helps me a lot in overcoming many obstacles. I am contented with this tool as it is saves a lot time, effort and money.

January 2019

Enrique from Freelance

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

TeamViewer Review

I can tell that my overall experience using the app has been good, i would definitely recommend this to colleagues and friends, but an improvement in the topics i mentioned in the cons will be a great improvement.

Pros

Well, after using the app for a significant amount of time i ended up loving this features:

- The drag and drop file sharing system is awesome, is so intuitive and smooth!
- I consider TeamViewer the "must use app" when it comes to remote screen sharing tool.
- The mobile app works really well and allows you to work pretty well when "on the road"

Cons

- I consider that the cost is a little to high for what you get
- After quite a long time using the app the pop-ups at the beginning and end of each session can be a bit annoying, i think there should be a way to disable them.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

MULTIPLE USE FUNCTION

Teamviewer really helps when you are a busy person and can give you the ability to seek help on something you may not have the knowledge to do.

Pros

Teamviewer gave me the ability to actually walk away from my computer and let someone else take control of the things i was doing.

Cons

It makes some people uneasy giving access to the files and personal criteria of the computer.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Remote desktop comes with communication facility Chat and Calling

I have use TeamViewer for my personal life as well, it helps to work as a group. Everyone can chat and work together. Also, It can use with the Mobile phones and Tabs.

Pros

TeamViewer is the very flexible application for work as the remote user. I have using for it getting IT supports from the office it team. Also it helps to connect many people at one time in to the PC. It has the calling and chat, helps to communicate with remote users.

Cons

It works with only internet, and good bandwidth connections for live streaming and connecting.