TeamViewer Remote

RATING:

4.6

(11456)

About TeamViewer Remote

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise. TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices. The solution uses cloud-ba...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TeamViewer Remote Pricing

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually) BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually) PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually) CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)

Starting price: 

$298.80 per year

Free trial: 

Available

Free version: 

Available

Connect to devices and provide remote support effortlessly.
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TeamViewer Remote Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TeamViewer Remote

1 - 5 of 11,426 Reviews

Harlan

Medical Practice, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Give Support , Get support

User Profile

Jeheen Mahmood

Verified reviewer

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed September 2020

If you are providing remote serice, you need this

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

PROS

This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy. Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

CONS

To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

Reason for choosing TeamViewer Remote

Due to stability and better UI. It did cost rather a lot more than the competitor, but when you are handling important projects, you do need the best solutions.

Reasons for switching to TeamViewer Remote

TeamViewer had better stability and a much nicer UI.

User Profile

Yurie Katri

Verified reviewer

Telecommunications, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

A helpful tool for working remotely

Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.

PROS

It is very convenient because you can operate the remote connection destination terminal through a remote desktop connection between offices or in a homework environment without the hassle of detailed configurations. It is also possible to send files, so it is useful when you want to transfer a local file to a remote connection destination. It also supports smartphone apps, so in an emergency, you can access and respond from your smartphone, which is excellent.

CONS

Sometimes it is strangely cumbersome, and operations such as clicking are disabled and a restart is required, which is inconvenient. Also, as it is not a cheap service in terms of cost, I think if there are several additional contract plans, the barriers to using the paid version will be reduced.

Reason for choosing TeamViewer Remote

We are using it with a purchase contract, not a subscription. The cost performance is good, there is no remote precision (cut in the middle) and we can do the job without problems.

Reasons for switching to TeamViewer Remote

Trouble-free remote control. Even if the customer is stuck in the operation, we can control it remotely. Besides, it is easy to make clients download the remote tool and it is easy to start with a double click, which is also good.

Vendor Response

Hi Yurie, Thank you so much for reviewing TeamViewer with the positive feedback! We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to know TeamViewer is a powerful remote access tool for you and even for your home office! You are invited to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions about TeamViewer. We hope you enjoy using TeamViewer all the time! See you in TeamViewer Community! Wish you a great day and all the best. Best, Ying/TeamViewer

Replied October 2022

Ivy

Computer & Network Security, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2024

The King with a Bent Crown

PROS

Installs easily, clean interface that looks legitimate. Easy to walk people through connecting.

CONS

About 10 years or so ago there was a security issue that let unauthorized people access machines with teamviewer hosts. Initially the teamviewer people denied that it was a vulnerability and blamed it on weak passwords. Shortly after they admitted it was a vulnerability and had been patched. This is shameful behavior and people deserve better than that.

Reason for choosing TeamViewer Remote

It's what people knew how to use, and it was the simplest licensing even though it was also the most expensive.

Nate

Professional Training & Coaching, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Scam Company- Be Very Careful- Don't Buy before you Read - Charged us $1230

Charged us $1230 - when you go to mange subtraction page - you can't do anything - you can't canceled or remove credit card - they will ask you to submit a ticket 28 days before billing and trust them to not charge you again - you can't do anything but hope you have no control to anything its life contract as long as your credit card is active they will charge you - if you are dead they will still charge you Auto renewal forever - you will be forced to change or cancel your credit card or call the bank to block them .They charge us $1230.00 - called them next day to cancel - the answer was to every question - NO Refund - When the Scammers got the money ITS Game Over.Their excuse for the scam - they expecting you to read the invoice and email them 28 days before the billing day - and hope they will respond back to you and pray to god that they will not charge you for the auto renewalI myself called the Bank - I am canceling the credit card and fighting the charges.

PROS

Just like any remote Software - you can use LogmeIn.com - its better company to trust

CONS

Charged us $1230 - Scam - Be Very Very Careful when you subscribe - 1- you can't cancel the subscription on your own2- you can't remove your credit card on your own3- You can't control the Auto renewal - its always on 4- They will charge the auto renewal automatically and you will not get a penny back

Vendor Response

Hi Nate, We appreciate your time and efforts in sharing your review about TeamViewer! Please note that TeamViewer is a legitimate remote-access software development company. We are sorry to hear about the negative experience related to TeamViewer and we would like to ask you to contact the TeamViewer Support Team at https://www.teamviewer.com/en/customer-support/ for a direct discussion and assistance on cancellation request. Meanwhile, feel free to visit TeamViewer Community at https://community.teamviewer.com if you have any troubleshooting questions or feature requests. We would love to listen to different voices from our users and we would like to work on improvements and deliver a satisfactory service to all our users and customers. Hope to see you in the TeamViewer Community! Best, Ying/TeamViewer

Replied September 2023