About TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

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Supported Operating System(s):

Web browser (OS agnostic)

6,581 Reviews of TeamViewer

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4,402)

4,402

4 stars

(1,920)

1,920

3 stars

(233)

233

2 stars

(18)

18

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 6581 results

December 2019

Luis Daniel from YCS PR Corp.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

December 2019

An essential asset for your team

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Pros

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Cons

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Reasons for Choosing TeamViewer

Knew a lot more about Teamviewer previously from usage and recommended by others in the same field as me.

March 2020

Kudakwashe from Madrush Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

March 2020

Remote Desktop Wars

Pros

What i really don't understand is why would a company develop such a great tool, gets you hooked and then when you and your clients are now familiar and comfortable in using the software then out of the blue, you have to pay to use the software? This doesn't apply to TeamViewer alone, another remote desktop admin app Anydesk did the same thing and recently now the offer buy the business version. At least have the community version with less features than to have timed sessions. But overall it remains the best tool on the market and at least they got the file sharing support perfect unlike Anydesk.

Cons

Great tool but very expensive specially for small companies which have few clients and would want to cut down on cost of travelling to customers site and give technically support.

Reasons for Choosing TeamViewer

File Sharing Features

July 2020

Francisco Javier from Mateo y Sanz

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

July 2020

A great way to offer remote support

We are using teamviewer to support nearly 200 computers in several countries and the daily use it's really useful. The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool. Really advisable

Pros

If you manage a lot of computers (in my case around 200), its an invaluable solution. It let's you to organize computers in groups to easily access it in a dissatend way. The possibility to add a password to a common use PC it's really helpful. And the portable version TeamviewerQS gives you a great flexibility to help a sporadic customer. The installation is completely transparent to firewall so it's really easy to deploy

Cons

The support to android devices is a separate license. In my case, have 3 licenses to pc but would have only one license to android, because it's rarely used, but the licenses system of teamviewer require to have the same number to any system. So finally, we decide to not contract this part. The other cons happens with any equipment that have started the software with a non-administrative account because when an elevated privileges process occurs, the screen to introduce the password it's not seen on the teamviewer agent computer. It can be solved with a work-around starting the software with windows credentials type instead of teamviewer credentials, but it's annoying

November 2017

Alison from The Prairie School

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2017

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

April 2020

Rodrigo from Dapa Sistemas Ltda

Company Size: 1 employee

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2020

Fast and stable

I have been using it since version 5, my micro-enterprise even provides it for use by our third parties who provide support and consultancy to our clients for the management systems we develop. In a decade of use, I can say that I have never been disappointed, it is always available very quickly for us to make a support connection with our customers, including for unmanaged servers and from one country to other. Mobile access makes it easy when you're on travel and need to solve a problem quickly. Despite being expensive by our standards, I can say without a doubt that it pays off every penny spent, I reinforce this by saying that we already do home office and remote service years before this became fashionable. At this point the expensive price teamviewer removes costs the other side of the business.

Pros

The most interesting feature of the teamviewer is the availability: the connection always works very quickly. Something that does not always remember is that bypass any configuration for firewall and ports and is very easy for any intermediate user understand how to activate and how to pass the ID/password without much explanation.

Cons

The versions have become more bureaucratic, adding cost and functions that a small company does not need. If you just need efficient casual support, this application starts to be close to the end of the cost-benefit line. There could be a simpler portable version, with only remote access functions for support purposes, without account registration, and therefore cheaper. It is ideal as it is for medium or large companies, but this suggestion would make it easier for micro or small companies.

Reasons for Choosing TeamViewer

Here I talk about the experience over the last few years, think that as Teamviewer is expensive for us, whenever there is a new application that could make it cheaper we tested and compared it. There were other experiences, but I don't remember the names. All the products we tested have two problems: they are either the same as Teamviewer and maintain the same price range or more expensive, or they are cheaper and become terribly slow. Some are fast until you need them, by the time you need them, they can work or be too slow. Instability and slowness are the last things you need to solve problems for your client, so far no product has surpassed TV in all aspects. In line of business, if you found something similar even in cost, you never change suppliers, as your customer, your consultants and your own technicians are used to it. And so we use and pay for TV today, if we need to save we cut other costs.