# Viewabo Software Reviews, Demo & Pricing - 2026 > Review of Viewabo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/video-conferencing/viewabo-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Viewabo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Viewabo 2026: Benefits, Features & Pricing Wondering if Viewabo is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Viewabo 4.5 [(11)](https://www.softwareadvice.com/video-conferencing/viewabo-profile/#reviews) Pricing Pricing available upon request ### About Viewabo Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly. Viewabo enables you to assist your customers in real-time and see what is happening by sending an SMS link to access their phone cameras to see issues in the way that customers see them, without customers needing an app. Viewabo makes diagnosis processes and resolution workflow a lot easier and quicker so that it helps turn customer frustration into customer satisfaction, reduce the risk of lost businesses, and eliminate costs associated with in-person servicing, and unnecessary RMAs. Wondering if Viewabo is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Viewabo User Interface ## Popular Viewabo Alternatives Main Product Viewabo 4.5 [(11)](https://www.softwareadvice.com/video-conferencing/viewabo-profile/#reviews) Ratings Breakdown - 4.91Ease of use - 4.80Value for money - 4.86Customer support - 4.27Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24125)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) 4.7 [(1896)](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/) Ratings Breakdown - 4.57Ease of use - 4.59Value for money - 4.44Customer support - 4.55Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Apizee](https://www.softwareadvice.com/cloud-communication/apizee-profile/) 4.8 [(17)](https://www.softwareadvice.com/cloud-communication/apizee-profile/#reviews) Ratings Breakdown - 4.88Ease of use - 4.38Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at €50.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Viewabo Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Viewabo Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Viewabo Access Controls/Permissions Activity Dashboard Collaboration Tools Multiple User Accounts Real-Time Chat Remote Access/Control Reporting & Statistics Screen Sharing Self Service Portal Session Recording SSL Security Summary Reports Support Ticket Management Surveys & Feedback Troubleshooting Two-Way Audio & Video Video Conferencing Video Support ## Viewabo User Reviews Overall Rating 4.5 Ratings Breakdown 5 55% 4 45% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.8 Customer support 4.9 Functionality 4.3 Have you used Viewabo and would like to share your experience with others? BO Bryan O. Verified reviewer Computer Games 201-500 employees Used weekly for less than 2 years Reviewed February 2022 Great for Technical Support 4 Overall, this is a great tool to have as a technical support agent and customers like it too because it allows them to show the issue they're having with real-time detail, eliminating the need for them to describe the issue over the phone or an email. Ratings Breakdown 5 Ease of use 4 Functionality Pros: I really like the ability to have a portal that allows me to see what my customer sees. In technical support, one of the biggest challenges is fully understanding what the customer is experiencing. Having this tool allows for my team to have a better understanding of reported issues by seeing what the customer sees in real-time, eliminating the need for back and forth emailing. Cons: Sometimes, it simply does not work. Certain mobile platforms (such as Apple) usually have some sort of security built-in that prevents the application from working properly. Vendor Response Bryan, thank you for your review and your thoughtful feedback. It's good to hear that you've had an overall positive experience using Viewabo despite the trouble you mentioned. We are working on improvements and continuous feedback like yours is immeasurably value-abo to those efforts. Replied July 2022 Read More JC Joseph C. Verified reviewer Computer Hardware 201-500 employees Used daily for less than 6 months Reviewed April 2022 Viewabo is a great product to interact with customers 4 I would say it's a positive experience and makes my life and the customer's lives easier as through Viewabo, I am able to directly see what the customer is seeing and can help better navigate through troubleshooting steps. Sometimes it is very hard to explain something clearly just using words, so having a way to view the eyes through the customer has been very helpful. Ratings Breakdown 5 Ease of use 4 Functionality Pros: I really enjoy how simple it is to deploy the software. It's very simple on both ends (users and customers) and is a very painless and seamless experience. Cons: The software can be inconsistent in video quality. I would say it has worked more times than not, but on with certain phones (did not think to ask about their Phone specs) the app seemed not to work at all. The only thing I was able to navigate was Firefox was one browser that Viewabo never had any luck with connecting to. Read More CW Cheng W. Verified reviewer Information Services 51-200 employees Used weekly for less than 12 months Reviewed April 2022 Great Software to work with the customers 5 I truly enjoy it and it helps a lot for my job. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: 1\. Stream with customer and troubleshoot 2. The ease to connect to customers 3. Able to use on most devices Cons: 1\. Does not work with customers with pixel phones 2. Not able to enable flashlight on cell phone Vendor Response Cheng, thanks for your review and for your feedback. We are working on the flashlight issue you mentioned. Can you please contact me via email regarding the issues you have experienced with Pixel phones? Other than that, we're glad you enjoy using Viewabo and find it helpful. Again, we're avail-abo to answer your questions and feedback. Replied April 2022 Read More JA Juan A. Verified reviewer Computer Hardware 201-500 employees Used daily for more than 2 years Reviewed February 2022 From CS agent AT NZXT 5 Great and honestly such a helpful tool. Ratings Breakdown 5 Ease of use 3 Functionality Pros: The software is easy our customers enjoy the ease of access and its pretty simple and fast. Cons: Sometimes the connection is not able to be established but a lot of factors can go into this. Please allow a flashlight on this, please. Vendor Response Juan, thanks for taking time to provide your feedback. We are constantly working on making Viewabo more awesome. The flashlight issue is something we're working on so you can see in those dark areas easily. Glad to hear it's been helpful for you! Replied August 2022 Read More CB Chad B. Verified reviewer Computer Hardware 201-500 employees Used weekly for less than 2 years Reviewed February 2022 CyberPower PC Tech Chad 4 Overall, it takes out the guesswork on trying to figure out that the customer is trying to explain to us. We can literally see what there seeing in Realtime and not have to wait for emails to come in with pictures. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ability to highlight certain areas on the screen with different color boxes does come in handy when showing our customer what parts to look out for. That and the ability to start the video feed in a windows format works perfect with us since we all run multi monitor setups. Cons: There is a few instances where the video feature will not work on IOS devices, or the video feed will not show and all we get is a black screen. Vendor Response Thank you, Chad, for writing this review! We are pleased that you like the annotation features and that you find the solution to be reli-abo, time-saving, and easily use-abo for you and your customers. As for your concerns about iOS and connectivity, we are working on that and recommend you use the "Reconnect" button for such issues should you encounter them again. Thank you for being an awesome client! Replied February 2022 Read More KD Kristopher D. Verified reviewer Computer Hardware 201-500 employees Used daily for less than 12 months Reviewed April 2022 Experience Using Viewabo 5 Great Program and really no complaints what so ever besides with a few iphone users Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Having the ability to use a video chat to assist customer with locating items in the computer like screws and components to assist with troubleshooting the inners of the computer Cons: Sometimes when trying to connect to someone with an iphone can be problematic and not work. Read More AL Adam L. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 6 months Reviewed February 2022 The way to go if you have a business that requires this level of interaction with the Customer 5 It has been a valuable tool for when the customer can figure something on their own, we can quickly set up a session without any hassle with our end and without the customer’s frustration. Making it easy and fast to help them in their tech problems Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: easy to set up via SMS, email or link no hassle with password or codes Cons: sometimes because of the network connection will drop the mic on the customer side or just a black screen as well for both parties but not a mayor problem Vendor Response Adam, thank you for taking the time to submit this review for Viewabo. We're glad to hear that it has been helpful for you and your customers. We also appreciate your candid feedback about your concerns and we are actively working to address them. Again, thank you for being so helpful and continue being incred-abo! Replied February 2022 Read More MJ Mike J. Verified reviewer Computer Hardware 201-500 employees Used weekly for less than 6 months Reviewed April 2022 Viewabo 4 Its one of the most useful things we can use for assisting people and i enjoy using it when i get a chance Ratings Breakdown 5 Ease of use 4 Customer support 4 Functionality Pros: being able to see what the customer is looking at and being able to direct them to where they need to be Cons: keeps coming in a negative filter making it a little hard to see what i am looking at Vendor Response Mike, thanks for your feedback here and over our call recently. I've told the product team about the opposite color issue that you had experienced. I'll be in contact with you further about that soon. Glad to hear that Viewabo has been helpful to you and your teammates. Replied April 2022 Read More FO Faris O. Verified reviewer Business Supplies and Equipment 51-200 employees Used daily for less than 6 months Reviewed April 2022 Love it 5 Very easy to use, helps a lot to see what the customer is seeing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to use, helps a lot to see what the customer is seeing. Cons: Nothing honestly, its pretty easy to use and operate Vendor Response Thanks, Faris for your review. Glad to hear that you're finding Viewabo helpful and easily use-abo! Keep in touch if you have any other feedback for us. Cheers! Replied April 2022 Read More DH Darrel H. Verified reviewer Computer Hardware 51-200 employees Used weekly for less than 6 months Reviewed February 2022 Viewabo use in Tech Support 4 Has helped many inexperienced customer locate components and troubleshoot their PCs Ratings Breakdown 5 Ease of use 4 Functionality Pros: Being able to see what the customer sees (bonus if they have a good camera and good reception) Cons: The software can sometimes not work based on the combination of phone/web browser being used on the client side. Vendor Response Darrel, your feedback and review are very much appreciated. It's good to hear that Viewabo is making customer support more manage-abo for you. Cheers! Replied February 2022 Read More Showing 1 - 10 of 11 Reviews Load More Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Viewabo with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice