Wire

RATING:

4.5

(69)

About Wire

Wire™ protects critical communications for the world’s most security-demanding organizations. Wire™ highest security standards enable users to communicate securely, thanks to the most advanced encryption and its Zero-Trust architecture while facilitating user administrators to manage and control their organization's information, guaranteeing the sovereignty of their data. Created by the founders of Skype, Wire™ provides end-to-end encryption for messages, audio and video conferencing, file exchange, external collaboration, and beyond. Used by most of the world's G7 Governments and other security-critical organizations globally, Wire™ is pushing the limits of secure communication, pioneering work for standardized encryption with Messaging Layer Security. To learn mor...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Wire Pricing

Free trial: 

Not Available

Free version: 

Not Available

Providing end-to-end encryption for messages, video and audio communication, and file transfers.
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Wire Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Wire

1 - 5 of 69 Reviews

User Profile

Vo Phat

Verified reviewer

Restaurants, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed May 2022

basic, lacking features, but solid and good at what it does

We needed something simple, with no fantasy features, with a high level of privacy. WIRE provides that.

PROS

The app is simple to use and also looks simple and therefore visually pleasant without unwanted buttons cluttering the interface... I like the fact that you can choose your messages to self-destroy, from off, 10 seconds to 4 weeks. WIRE uses strong end-to-end encryption and, not the least, is open-source, which in my opinion, makes it way more reliable than other proprietary apps. Unlike WHATSAPP, you are not bothered with having to sign in with your phone every time you want to use the desktop version of WIRE.

CONS

Even though the simplicity of WIRE is what makes it great, I wish there were a bit more features, especially integration features.

Reasons for switching to Wire

I did not trust the program much and the video quality was too unstable.

Justin

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

There is only one nation who backs their commitment to privacy with laws which apply to all.

Brilliant and easy to use.

PROS

I like that their encryption is not just SOTA, but that each and every message is it's own fortress with it's own unique key. I love that the infrastructure is located in Swiss territory with the only respectable commitment to it by law.

CONS

I absolutely have no qualms with WIRE, whatsoever.

Reason for choosing Wire

The other products are compromised by state sanctioned eavesdropping.

Reasons for switching to Wire

App suspect... Infrastructure located in 13 eyes network, subject to warrantless and illegal surveillance by big brother.

Vendor Response

Hi Justin Stoicovy, Thanks for such positive feedback! We are very happy to hear that you, as a long time customer, are satisfied with our secure collaboration tool.

Replied June 2021

Dan

Security and Investigations, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed April 2020

Wire dropped the ball.

It was pretty great for the first couple years. Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for. Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.

PROS

It actually does e2e, and its mostly useable on multiple platforms.

CONS

oh where to begin. I worked with [SENSITIVE CONTENT HIDDEN] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users. wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire. something changed internally at the company and it wasn't for the better.

Reason for choosing Wire

it was easier to onboard people to wire than to spideroaks tool

Reasons for switching to Wire

we needed e2e. real, actual, e2e.

Vendor Response

Hi Dan Tentler, Thanks for you feedback and sorry to hear about your issues! Wire is always very thankful for input and insights from our customers and we would be happy if you test it out again and share your feedback.

Replied April 2021

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2020

Simple but lack features

Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.

PROS

As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.

CONS

Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.

Reason for choosing Wire

The best European chat software comparable to other US rivals.

mohsen

Pharmaceuticals, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2020

online meeting

PROS

the part that we like most is , ease of use and security it provides.

CONS

we like to see to be able to have a online meeting with more than 4 people at the same time. ( like wbex team ( even 100 people ). this helps us to fully use it as our primary source rather than switching to other services when we have more than 4 people in the meeting. another issue is in the typing section, it doesn't have the option ( or allow ) for auto-correction ( spelling and grammar ) which can cause some problem ..

Reason for choosing Wire

we use both at the moment because of the described ( in the above section ) issue.

Vendor Response

Hi Mohsen Amir Alipour, Thanks so much for your positive feedback! Since your review we worked hard now we offer conference calls up to 25 participants and this number will increase soon. You also have the option now to enable spell checking: https://support.wire.com/hc/en-us/articles/360011765678-Enable-Spell-Checking

Replied April 2021