--- title: "ZooM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ZooM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ZooM is a good fit for you!" source_url: "https://www.softwareadvice.com/video-conferencing/zoom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Sales Software](https://www.softwareadvice.com/field-sales/) / [ZooM](https://www.softwareadvice.com/product/49629-zoom/) / ZooM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/49629-zoom/) Reviews [Alternatives](https://www.softwareadvice.com/product/49629-zoom/alternatives/) # ZooM User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 63 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 29 reviews (46%) - 4 stars: 29 reviews (46%) - 3 stars: 4 reviews (6%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Zoom proved to be a very efficient productivity tool and the investement was recovered much quicker than expected through the increase of revenue and fast growth of the sales pipeline. - easy 1-click procedure to join meetings and friendly layout of the presentation scenery. - It has helped us to reach and engage more customers from wide range of confirmed network. ### Most mentioned cons - ZooM does take a while to load and freezes every so often - Cannot comment as we haven't had the need to fully utilise the product. - Trying to figure out how to start a meeting or create a continuous meeting to speak with staff, colleagues or students was a bit of a challenge at first. ## ZooM customer reviews Showing reviews 1-25 of 63 (page 1). ### Try Zoom if you're seeking for a comprehensive tool - Overall rating: 4/5 - Reviewer: BasavaRaju S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I've had a positive experience with this app and would recommend it to anyone who wants to better organise their sales data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Try Zoom if you're seeking for a buddy to help you improve your product distribution and tracking system. It's a comprehensive tool that makes accepting orders and conducting surveys a breeze. #### Cons The greatest disadvantage of this program is that it is only compatible with Android devices. The app is not compatible with iOS devices. Because the majority of people use iOS, there were issues with accessing the mobile app and the tools within it. --- ### Customer Relations Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered It is a seamless integrated solution that manages interactions between customers, business partners and employees to help companies grow and succeed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Includes sales force automation, customer service and support applications, marketing automation, business partner management, business intelligence, application development, Internet of Things (IoT), integration and cloud services. #### Cons The system crashes for a very short time and comes back quickly. At that time, there is a return from the backup. In this case, everything you did in the last 5 minutes may be lost. --- ### Mobile Sales Force Automation - Overall rating: 3/5 - Reviewer: Hansen Clyde L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to use and user-friendly. It includes sales force automation, marketing automation, Business Intelligence, customer service and support applications, and many others. Can track everything including the sales team, it makes coordination fluid and saves time. #### Cons Not compatible with IOS. Basic features are expensive, the support provided during issues is not up to the mark and needs to be improved. --- ### Best of its category - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience is good, but not great. It hasn’t been updated in a while, it definitely looks outdated #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The product is the best of its category, mostly because of lack of competition, nevertheless it is the most complete solution #### Cons There are a lot of security concerns specially in terms of information flows If you don’t have issues with that, go ahead. But it’s probably a deal breaker for bigger enterprises --- ### ZooM as invaluable partner to your day to day sales activities - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Very good all in one suite of automation to boost your sales. Better price in respect to its big competitors. #### Cons I found this software a bit more difficult to operate compared to the other popular software for sales automation. --- ### SFA app for sales team on the run - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The app is very easy to understand and use. Our sales team does not take a long training time but can use it nicely. #### Cons The design of the app can be 'cooler' and now the look is quite plain. But it doesn't affect the usability though. --- ### ZooM: Best app to boost your business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Sales data can be handled very seamlessly. Integration between customer, sales executive and company helps to boost business relations and promotes overall growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It includes variety of features like account management, sales force automation, sales mapping, sales tracking etc. All this innovative features helps perfectly to boost sales. All customer & sales related data can be managed within single platform so as to avoid any complications. #### Cons Not compatibility with iOS platform is main con of this app. App takes time to load and sometimes even crashes which needs to be look after for better user experience. --- ### Have more time with Zoom! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The product is easy to use and easy to learn. Integration was simple and customer support was helpful. #### Cons I am happy with the product and honestly don't see any cons as this time. --- ### Great Sales Acceleration tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Accelerate sales which is always an absolute necessity. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use. The ability to streamline sales and tracking. #### Cons Would love to see integration with Monday.com --- ### Good alterative for sales force automation - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far its good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Simple to use and like the Task Management and Sales Collaboration features #### Cons Can not think any, still evaluating the solution --- ### Great product for a business! - Overall rating: 5/5 - Reviewer: Kimberly T. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I found zoom to be such a valuable tool for my job! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I love how this software allows for my colleagues and I to feel as if we are in the same room together during a staff meeting! I have also used zoom in the past during virtual learning as a teacher, which has helped me connect with my students in a fun and interactive way. Students could still take responsibility for their learning. So much more can be accomplished on Zoom than other video platforms. #### Cons Trying to figure out how to start a meeting or create a continuous meeting to speak with staff, colleagues or students was a bit of a challenge at first. --- ### Easy tool for sales force automation - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The platform is quite simple to set up and use. The user interface is easy and straightforward. Makes extra sales projects and goals easy to track. Also, inexpensive compared to competition. #### Cons Lacking some features that more expensive software has, but this is still a much better value overall --- ### Practico y economico - Overall rating: 5/5 - Reviewer: Lourdes P. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Resuelvo problemas de negocio con los compañeros y socios de las compañías. acorta tiempo y distancias #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros importantes características del sistema, es tener velocidad de alcance a los ciudadanos y que responda cuando se necesita usar el software. tiempo ilimitado #### Cons no puedo decir que no me gusto, porque cuando lo utilizo me resolvió en el momento --- ### I love how easy this is to use! - Overall rating: 5/5 - Reviewer: Kirsten V. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Zoom is very user-friendly. For someone who's not good with technology, this software makes everything SO much easier! #### Cons There's nothing I don't like about Zoom. It's really awesome! --- ### Clearly built on standard dashboards; not a unique solution - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used other for free trial - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros This software has a lot of functionality for businesses and does integrate with numerous external services. That can be a little too overwhelming at times though. #### Cons This very much has an off-the-shelf feel. If you are looking for a solution that meets custom needs and has the potential to have an external facing view, this is probably not the solution for you. --- ### Good for Sales Force - Overall rating: 5/5 - Reviewer: Kalei M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I enjoyed the ease of use of this product the most. While I was not the one to implement it, I’ve had no problems using it thus far. #### Cons Since it is not a well known/popular tool to use for Sales Force finding proper help documentation was tricky at times. --- ### Great app for sales force, but no iOS - Overall rating: 4/5 - Reviewer: Ryan R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This app really brings together a lot of data in one place and allows you to share it with fellow team members easily. Keep on adding new features and developing, because alternate ways of viewing data are always appreciated! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros They really packed a lot of great features into one package. It makes tracking things on the road a lot easier than it used to be. The Android App is super helpful to keep on top of daily sales force activities. #### Cons The one huge gap that ZooM has is the lack of iOS integration. I'm not sure why they have not developed an iOS app yet. This alone will limit their user base. I'd say that iPhone users are pretty common in the sales industry, so they really need to work on this. --- ### Customer Service made easy - Overall rating: 5/5 - Reviewer: Shawn B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ZooM makes managing materials and certain staff easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros ZooM allows the seller and the consumer to know exactly what is going on. There are many functions that allow the seller to know where their drivers are, what their margins are, and what product they have/need. #### Cons Zoom can be a little confusing to use at first but once you get the hang of it it's fairly simple. There isn't much negative to say about it --- ### Exceptional Product! - Overall rating: 4/5 - Reviewer: Benjamin B. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This products has helped with time managements and organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to use and provides instant productivity increases in our office. The set up time and learning curve is non-existent. #### Cons Nothing during our use, we have enjoyed its purpose and help in our industry. It is exactly as advertised. --- ### Zoom in to save time - Overall rating: 4/5 - Reviewer: Angela D. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once its workking its great to use in real time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Once you load the programme usign Zoom is quite easy adn effective #### Cons Was tricky and time consuming to set up --- ### Zoom Review - Overall rating: 4/5 - Reviewer: LaTesha B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall was good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It was easy to use, great volume clear picture and great functions. #### Cons No control over the slides or going back to reviwe was was in the orientation or meeting. If you go to the commen box you can't see the screen. --- ### Mobile CRM Lead - Overall rating: 5/5 - Reviewer: Felix M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Best CRM integration channel possessing all required modules to optimize cloud sales and marketing as well as CRM distribution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of deployment and usability. CRM lead integration and distribution. Sales analytics, reporting and tracking. It has an exclusive UI and GUI designed for Ecommerce management and marketing. #### Cons Since we implemented Zoom, it has been our best platform for reliable sales and marketing Strategies and reporting. --- ### Excellent automation platform for small to large businesses - Overall rating: 4/5 - Reviewer: Rushabh R. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ZooM is one of the best software to automate our daily sales business. ZooM software helps retailers , distributors, manufacturers to manage their on site customers, account details , orders. This software also help to plan future activities and goals to grow our business by creating reports and surveys and analysis, tracking system. #### Cons ZooM is not that much compatible for iOS or Mac. Although, I am still using this software so I like this software, at start this software's dashboard is bit confusing but after understanding all the features now I can use this software confidently. --- ### Fast sales tracking tool - Overall rating: 4/5 - Reviewer: Gerald W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has helped us to reach and engage more customers from wide range of confirmed network. It has linked the company with potential clients and stable markets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It provides data analytics of the sales programs from our websites. Sales agents can easily track orders and fulfill customer demands on time. It is simple to use and customize #### Cons I have not experienced difficulties while working with ZooM. --- ### Great software, super user friendly - Overall rating: 5/5 - Reviewer: Brendan P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. Easy to use. Easy to train other team members on its features. Highly recommend. #### Cons I don't like how expensive it is. I don't think the value justifies the price. And I'm not a cheapo. ## More reviews [Next reviews](https://www.softwareadvice.com/product/49629-zoom/reviews/?page=2) --- ZooM Reviews, Pros and Cons - 2026 Software Advice