--- title: "Synthesia Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Synthesia. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Synthesia is a good fit for you!" source_url: "https://www.softwareadvice.com/video-editing/synthesia-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Video Generator Software](https://www.softwareadvice.com/category/4782-ai-video-generator/) / [Synthesia](https://www.softwareadvice.com/video-editing/synthesia-profile/) / Synthesia Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/video-editing/synthesia-profile/) Reviews [Alternatives](https://www.softwareadvice.com/video-editing/synthesia-profile/alternatives/) # Synthesia User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 314 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 226 reviews (72%) - 4 stars: 70 reviews (22%) - 3 stars: 6 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 11 reviews (4%) ### Most mentioned pros - We had a ton of content that needed to get converted from a detailed deck to a comprehensive company-wide training in a short amount of time-- the only way I was able to make it happen was because Synthesia was built to anticipate my needs. - Editing in bulk across my entire video was made easy and done in seconds. If I had a question, I was able to quickly utilize their helpful chat features to get access to support when I needed it most. - The reduction in overhead and time-to-deliver has been game-changing for us, enabling our organisation to support our clients with engaging content at 10% of the cost, delivered in hours, not weeks. ### Most mentioned cons - The platform’s automated content moderation is overly broad, misclassifies legitimate content, offers no practical appeal process, shows zero trust in customer judgment, and makes account closure unnecessarily difficult. - For companies in healthcare, biotech, medical diagnostics, or related scientific fields — even if your content is non-promotional, educational, and entirely factual — Synthesia’s content moderation rules mean you will not be able to use their stock avatars at all. - This restrictive policy removes the ability to present a normal dialogue in virtual environments and is too restrictive, and NOT mentioned in the material you provide prior to purchase of your product. ## Synthesia customer reviews Showing reviews 1-25 of 314 (page 1). ### AI videos for faceless content - Overall rating: 4/5 - Reviewer: Jade M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Synthesia is basically your AI-powered video buddy. You get a polished video with a realistic AI avatar talking your words. Pretty good in a lot of areas, needs work in others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Tons of avatars to choose from, so your videos actually feel human. No awkward robot vibes. Supports a lot of languages and fast translation/dubbing. #### Cons Sometimes the AI avatars can feel a little stiff, especially if you want super expressive gestures. Also pricier for big teams. --- ### Cool videos with avatars! - Overall rating: 4/5 - Reviewer: Nilsa E. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience was good. however, it is a bit hard to customize when using own scripts. I wish it had a few more templates for Education or professional videos. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Customizing avatars to make the videos look more fun and professional #### Cons hard to create videos using my own script. #### Reasons for choosing Synthesia I liked Synthesia usability and flexibility and price. #### Reasons for switching to Synthesia looking for more usability and flexibility. --- ### Excellent AI video creation software - Overall rating: 5/5 - Reviewer: Peter V. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and basic functionality. This is a very easy piece of software to use #### Cons Lack of some ethnic English accents means that some black characters are difficult to match --- ### Easy AI Figure and Text Generator for a Dynamic Presentation. - Overall rating: 4/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied with the product and cost. It's functionality was great except for the selfy AI which would not generated after several times. Otherwise, I highly recommend this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of creating an AI Figure, initial text content and the great synchronization of the software. It performed very well after tweaking it. #### Cons There was a bit of work needed once you started editing the text and/or chaning AI Figures where the didn't want to speak (mouth moving). But after working through it in the end, it came out perfect. Also the customized AI of yourself did not work, I tried it several times. #### Reasons for choosing Synthesia Made more financial sense even though I had to do the work myself. --- ### Synthesia: Easy for producing avatars - Overall rating: 5/5 - Reviewer: Guido B. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. fair, innovative, i‘m in more than two years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and good quality in avatars #### Cons No interactive avatars and avatars are very different in coulor-grading, so it is difficult tu use them together in scenes. The last new avatars are better. #### Reasons for choosing Synthesia i need both for my business to gett more different avatars a d i have different use cases --- ### Great video product to create and edit content easily - Overall rating: 5/5 - Reviewer: Bonnie T. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good - I started on a free trial and moved up to a paid version within a week. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, the ability to scale my business with creative video content easily. #### Cons Not being able to change the intonation of words. #### Reasons for choosing Synthesia Descript was clunky and hard to use and didn't offer same functions --- ### Been using for a month now and results are incredible - Overall rating: 5/5 - Reviewer: hugo T. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent product, it helps me saving time and money by creating videos very easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It is very easy to transform an idea (or text) into a video. I have tested other platforms and Synthesia is by far the easiest one. #### Cons I would like to create different avatars (some of them with a non-natural look i.e. a robot, or a dog). Seems that it is not possible at the moment. #### Reasons for choosing Synthesia Because they had the features I was looking for. --- ### Review of Kemal Gokkus regarding Synthesia - Overall rating: 5/5 - Reviewer: Kemal G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good , comparing to others (videogen , veed , etc) offers better videos #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Because of speed, avatars and speech are very proper; also, I can proceed with videos from URLs, any PDF, or any text. #### Cons This program generally or usually converts texts to video always in a popular manner, but could not dive into real scientific summary #### Reasons for switching to Synthesia Videogen products could not receive more subscribers for my channel --- ### Synthesia Arbitrary and restrictive "Community Guidelines" - Overall rating: 2/5 - Reviewer: Reid R. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Indifferent and not interested in helping the customer/developer in new innovations. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I do not have a positive experience to submit to this platform. #### Cons Synthesia 1. “Community Guidelines” are far too abstract and arbitrary leaving too much interpretation to your censors of free speech to be predictable from the customer/developer. For example, the cancellation of customer/developer videos for “impersonation” seems to not allow for any names either for the avatar to call themselves by name, nor for the avatar to address any person by name is contrary to normal conservational language standards. For any customer/developer, the inability to use common language in your product does not allow for creative efforts into virtual environments to include live, virtual and constructive environments. This restrictive policy removes the ability to present a normal dialogue in virtual environments and is too restrictive, and NOT mentioned in the material you provide prior to purchase of your product. 2. The application of your “Community Guidelines” is punitive and not collaborative. Your “artificial intelligence” has been programmed to detect the potential of “impersonation” should flag the material in question AS the material is being produced in the development window of your product. You could easily program your system to advise the customer/developer of the potential issue during the input stage that would save many hours of time from the customer/developer. Your cancellation of customer/developer videos is very comparable to COVID level censorship and authoritarian means of silencing voices. 3. The inability to then edit and correct the flagged “violation of community standards” by being locked OUT of the materials that we were used during the development cycle means even a larger loss of time. 4. The lack of customer service and coordination over these issues is alarming and seems dictatorial. I see no effort to engage the customer/developer over these concerns, nor correct the waste of time that your company presents. For the reasons above, I recommend avoiding this company. There are far more providers with better products and services. Reid Reasor --- ### No refunds, low quality - Overall rating: 1/5 - Reviewer: Lucas B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Very poor and frustrating. They would not refund me even after it became clear in 2 hours that the service was not what was promised. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I did not like Synthesia, I found the quality lacking and the AI features not robust enough to actually deliver either 1. a good quality script 2. a good quality video layout 3. convincing video #### Cons Everything looks like boxy AI without tone or inflection in the voices. I did not like that at all. I tried it for 2 - 3 hours and then I asked for a refund and they refused citing their terms of service. This was not disclosed when signing up. --- ### Synthesia is the best one that I reviewed. - Overall rating: 4/5 - Reviewer: Russ H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Synthesia to create marketing videos. The system was easy to learn and I managed to create a decent video in about an hour and a really good simple video after a couple of hours. The AI avatar is not perfect but it is very good. I've still got a bit more to learn but 9 out of 10 in a score so for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The AI avatars are really good and easy to use within your videos. The sound quality is very good and videos can be created quite easily. #### Cons There was a small intermittent bug when viewing the video which was a bit annoying but this happens from time to time with complex software. --- ### Terrible waste of time - Poor & slow support with bad AI moderation - Overall rating: 1/5 - Reviewer: Tony G. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Terrible. Wasted hours with nothing to show for it. Terrible support system. Their customer support is Tess which is AI. Gave them every opportunity to "support" me over a 3 day period. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of use, many options for avatars and voices. Not much else after that everything else was very poor. #### Cons Their support is SLOW and POOR. Their content moderation system is critically flawed. Have to pay for a the privilege to appeal a rejected video. Then the video gets approved but hours later then again rejected. Huge waste of time. Oh, and there is no content violation - just poor AI. --- ### A 5-Star AI Video Tool with Realistic Avatars & Seamless Multilingual Videos - Overall rating: 5/5 - Reviewer: Kindra W. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used weekly for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’m very impressed with Synthesia. The avatars look realistic, the platform is intuitive, and customer support has been excellent. Highly recommend for AI-powered video creation! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy Synthesia is to use—creating professional videos is quick and efficient. The ability to generate videos in multiple languages is a huge advantage, especially for a global company like ours. #### Cons So far, I don’t have any major complaints, though I’ve only been using the platform for two weeks. One minor improvement could be the avatar voice inflections, but this might be due to how I recorded my own voice for customization. I think it would be great to have an option to adjust the inflection of the words if they're off. --- ### A great tool to save money for training and compliance for your organization. - Overall rating: 4/5 - Reviewer: Tiffany L. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Synthesia has saved our organization in our training budgets and it helps us meet requirements for compliance training, allowing more flexibility with our team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We like the ease of using Synthesia for our onboarding and training needs. The voices can sometimes be a bit robotic and sometimes it glitches in the middle of the video, but it’s an easy fix. Overall, it has been extremely beneficial. #### Cons Although there are a lot of options, it’s not easy to combine different templates or videos we decide last minute to merge. --- ### First class solution for helping sales prior to product demonstrations - Overall rating: 5/5 - Reviewer: Martyn G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Does not require a high level of PC knowledge to set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to set up and use. After downloading the PowerPoint file, I needed only 20 minutes to complete my first presentation. #### Cons Limited templates. It would be good to see better template designs. --- ### A fabulous tool for creating virtual training - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fabulous. I've really enjoyed getting to know how to use this program and can see it's potential for our business needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Synthesia makes it so easy to produce a polished video that clearly communicates the key points I need to get across in on-demand training programs. The program's intuitive and easy to navigate, especially if you attend the first couple of free orientation training sessions, which the company currently offers live and for free. It's quick and easy to create a script and then tweak and refine that script so it's crisp and pitch perfect. Then it's easy to go in and refine the visuals so they're reinforcing the main points you're making. #### Cons It would be great if some avatars incorporated hand gestures, rather than just being talking heads. Also, I'd love video clips of different lengths and greater variety. The selection is already good, but I hope the library of video and visuals will continue to expand. --- ### Create dazzling, professional videos with ease - Overall rating: 5/5 - Reviewer: Elaine B. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been a game-changer, saved lots of time. Instead of labour intensive animation, in a fraction of the time, I can get avatars to present content. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The variety of avatars and voices is fabulous and the quality is brilliant, really uplifts videos and makes them engaging. #### Cons Until the video is actually rendered by Synthesia, you don't know for sure, that the avatars are going to pronounce all the words correctly. I've had to tweak scripts because there are some words that the VO just can't get consistently right. --- ### A great tool - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. excellent - easy to use and saves me heaps of time and money compared to filming #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros so easy and quick, and compared to video, cheap and easy to make changes #### Cons I tend to use up my time very quickly lol #### Reasons for choosing Synthesia value for money, quality and ease of use --- ### Synthesia is continuously improving its product - Overall rating: 5/5 - Reviewer: Dave A. - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased with the overall ease of use of Synthesia and particularly the speed in which voiceovers can be created, reviewed, and implemented #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The company's commitment to continuous improvement of the product and offerings is outstanding. I've been following its development for over 4 years now! #### Cons I took the time to record my voice to train Synthesia by reading the various prepared readings. My synthesized voice wasn't a particularly good match in timbre and pitch to my own, in my opinion. --- ### Synthesia is user-friendly - Overall rating: 5/5 - Reviewer: Chong Ho Y. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Synthesia is very user-friendly. I don't need to take any tutorial or read any document. I can start right away. The quality of the videos is professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Avatar looks natural and the summary from the uploaded script is well-written. #### Cons The quota is small. I can make 30-minutes videos per month. --- ### Unlocking Potential Communication Opportunities - Overall rating: 5/5 - Reviewer: Grant S. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience apart from my personal voice was exceptional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The major features was ease of use and creative ways in which avar=tars engage with other materials. #### Cons The major issue that I faced was the fact that my personal avatar voice could not have a South African accent. Kept making me Australian. --- ### Great A.I. Product And Great Company! - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great product for creating life-like talking Avatars and making A.I. seem "more human"! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Synthesia is constantly improving and adding to the features of it provides. #### Cons Because of the time difference, response to support questions sometimes take longer than normal. --- ### Great solution - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like it I like the quality of the voices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy and simple to use it’s easy to do the prompts for the text. I like being able to have different options for media, sometimes a video, and I like the quality of the avatars. #### Cons It’s very difficult to understand how to use the minutes --- ### The best Software - Overall rating: 5/5 - Reviewer: Paulo R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Synthesia to create commercial presentations for my company and lectures. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Synthesia is the best avatar software on the market! #### Cons I think the prices are a bit steep, but the quality makes it worth it. And I'm not too fond of the content moderation system. --- ### Synthesia Review - Overall rating: 5/5 - Reviewer: Rich B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall pretty great and looking forward to doing more with it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It get you to about *0% of a completed video that looks polished and professional. #### Cons I don't like sometimes how the ai attempts things like humor. It sounds weird coming through audio but you can work around this. ## More reviews [Next reviews](https://www.softwareadvice.com/video-editing/synthesia-profile/reviews/?page=2) --- Synthesia Reviews, Pros and Cons - 2026 Software Advice