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> Reviews of Synthesia. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Synthesia is a good fit for you!

Source: https://www.softwareadvice.com/video-editing/synthesia-profile/reviews

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Synthesia Reviews

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[Overview](https://www.softwareadvice.com/video-editing/synthesia-profile/)

Reviews

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# Synthesia Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(226)

4

(70)

3

(6)

2

(1)

1

(11)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.4

Value for money

4.3

Functionality

4.5

* * *

### Pros

"We had a ton of content that needed to get converted from a detailed deck to a comprehensive company-wide training in a short amount of time-- the only way I was able to make it happen was because Synthesia was built to anticipate my needs."

"Editing in bulk across my entire video was made easy and done in seconds. If I had a question, I was able to quickly utilize their helpful chat features to get access to support when I needed it most."

"Synthesia is changing the game for Above the Neck, because it has given us the opportunity to create videos which enhance our products on a massive scale."

### Cons

"The platform’s automated content moderation is overly broad, misclassifies legitimate content, offers no practical appeal process, shows zero trust in customer judgment, and makes account closure unnecessarily difficult."

"For companies in healthcare, biotech, medical diagnostics, or related scientific fields — even if your content is non-promotional, educational, and entirely factual — Synthesia’s content moderation rules mean you will not be able to use their stock avatars at all."

"Additional issues: When I asked to close my account after realizing the platform would not work for our needs, customer service made no effort at retention — not even a basic attempt to understand the problem or offer solutions."

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Synthesia Reviews, Pros and Cons - 2026 Software Advice