Loom

RATING:

4.7

(447)

About Loom

Loom is a video recording and screen sharing solution that allows teams to communicate with ease, without wasting hours of productivity from non-productive meetings. Loom includes fast recording, screen sharing, link sharing, video editing, emoji reactions and comments, access controls, and advanced reporting. Users are able to use Loom to record their screen or a specific application in addition to live recording for any video session. Loom generates a custom URL for every video session, which allows video owners to share links to other users. Loom's editing tools allow users to edit, trim, and add CTAs and custom thumbnails. Video owners can use access controls to set privacy filters for videos to restrict visibility for users who don't have a password or URL li...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Loom Pricing

Loom is available for free with limited access to a number of videos. Paid subscriptions with unlimited videos are available on monthly and annual subscriptions starting. Custom quotes are also available for teams and enterprises. Contact Loom for more information.

Starting price: 

$12.50 per month

Free trial: 

Available

Free version: 

Available

Loom for Desktop
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Loom Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Loom

1 - 5 of 447 Reviews

Janice

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2022

Great video recording tool for a start

User Profile

Sara

Verified reviewer

Professional Training & Coaching, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easiest way to cut down on meetings and create tutorials!

Overall it's been amazing, I started on the free account then when I realized how much time it was saving me (with making tutorials for a remote team) it was an easy decision to start paying for it. They also roll out new features so I feel they really listen to feedback.

PROS

I love how easy it is to use, even if you are not tech-savvy it's easy to use. It's easy to organize my recordings with folders and share them with team members and clients. It saves me so much time by creating short screen recordings versus having to have a meeting. It's also low-cost compared to other software solutions.

CONS

I have no cons for it, I think it's great. Even the free account offers a lot.

Reasons for switching to Loom

I felt loom offered way more than what I was currently using and it would grow with me.

User Profile

Paul

Verified reviewer

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Loom is the original and still the best by leaps and bounds.

From using the free version when they first released their product, to now paying for the professional version, I am constantly impressed. It is a vital part of how we provide support to our clients.

PROS

After trying every other option out there, from Bonjoro, Vimeo Record, and Dropbox Capture, desktop software like Snagit and Camtasia, and other similar pieces of software, Loom stands head and shoulders above all of them. It is simple to record, the video is uploaded quickly, the processing is ridiculously fast, the editing is faster than I have seen and it does what it says on the box.

CONS

Sometimes the webcam and the sound is a little out of sync.

Reasons for switching to Loom

I wanted something simple and effective that didn't slow down responses and that the recipient didn't really have to think.

Andy

Marketing and Advertising, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed July 2024

Good quality screen recording

Decent screen recorder. Worth checking out.

PROS

Loom helped make popular the concept of sending screen recordings via a link. After you record a screen-share its quickly uploaded and a link to the video created. It does this much faster than Google drive does.

CONS

Sometimes with software like Loom they start with a great concept eg easily make screen recordings that can be quickly shared via a link but then in an effort to improve it they add lots of options that you dont need so the UI is a bit cluttered.

Jason

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

Horrible experience with Loom - warning everyone

I used Loom for 2 months, and experienced several instances of video recording randomly stopping. There was no pattern to it and no explanation. Randomly, it would just stop recording mid video.However, the infuriating part is that THERE IS NO INDICATION THE RECORDING HAS STOPPED. I'd just keep making video, hit save, and find out my 5 minute video was actually a 37 second video, and I'd just wasted a bunch of time.This has been an issue that has plagued me since day one, and I have attempted to reach out to support only to learn THERE IS NO SUPPORT. It's just a feature request system - it's a joke.This is a terrible tool, it has wasted hours of productivity, and I would strongly caution anyone from using it. It is unreliable and there is no support.

PROS

At first glance, Loom seemed like a great screen recording tool that saved time.

CONS

Screen recording feature randomly fails - you'll be making a video to explain something to someone, and recording will stop. However, you won't *know* recording has stopped, so you'll waste minutes talking away, hit save, and find out your video didn't fully record. Infuriating.

Reasons for switching to Loom

I switched from Camtasia because Loom automatically uploaded and stored videos for me, saving me a step.