--- title: "Loom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Loom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Loom is a good fit for you!" source_url: "https://www.softwareadvice.com/video-making/loom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Productivity Software](https://www.softwareadvice.com/productivity/) / [Loom](https://www.softwareadvice.com/video-making/loom-profile/) / Loom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/video-making/loom-profile/) Reviews [Alternatives](https://www.softwareadvice.com/video-making/loom-profile/alternatives/) # Loom User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 530 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 395 reviews (75%) - 4 stars: 111 reviews (21%) - 3 stars: 9 reviews (2%) - 2 stars: 4 reviews (1%) - 1 star: 11 reviews (2%) ### Most mentioned pros - It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. - Screen capture quality is crisp, the editor is simple for trims, and the AI features (summaries, titles, and chapters) save real time when I’m sending demos to clients or explaining tasks to my team. - It saves time by reducing unnecessary meetings and helps keep remote teams connected. While it’s not meant for high-end video editing, it excels at what it’s designed for—fast, clear, and personal communication through short videos. ### Most mentioned cons - After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages. - I’ve hit an occasional hiccup with uploads on spotty Wi-Fi, and organization can get messy if your workspace grows without naming rules or folders. - Unfortunately, my camera feed sometimes disappears, recordings occasionally fail to save, and the app can get stuck in an infinite loop. ## Loom customer reviews Showing reviews 1-25 of 530 (page 1). ### Great Reliable screen recorder, but low free limits and an ever increasing paid version price. - Overall rating: 4/5 - Reviewer: Josh C. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product for ease of use and for just getting a quick video to a client, but it really has gotten pricey in the last few years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Loom has great resolution and it is extremely easy to use. It just works whenever you need to make client videos. Simpler than OBS studio to use and send to clients. #### Cons The 5 minute max video recording limit on the free plan makes it much harder to tell others to use it. It has also now gone up for the free plan from $8 to $18 which really is almost unaffordable for just a quick 10 minute video. I am totally fine with the 25 recording max amount of videos, but the 5 minutes is really not usable so you are almost required to go to a paid plan. --- ### Loom! A great video recording app with AI - Overall rating: 5/5 - Reviewer: Mehran S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. I used loom for a big project where i had to make almost 1500 videos from scratch and loom helped me in making all of those.Its built in AI features like auto captions, auto titles ,summary helped me a lot in doing my work effectively.I used used the option to add links extensively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The videos get automatic titles and captions which is very helpful #### Cons If you mess up your recording you have to start from the beginning. There is no option to keep continuing after dinner point of time #### Reasons for choosing Loom Because of it's price and ease of use.Also it could be deployed easily #### Reasons for switching to Loom They were kind of outdated and we had been using them for long time wanted to try something new --- ### Loom for Educators - Overall rating: 5/5 - Reviewer: Jeff A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Its been amazing. As soon as you are done recording you have a copied link that you can quickly send to someone else. Its also really intuitive and takes very little or no training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its free FOREVER for educators. BUT its not an inferior product. Its an amazing product that we would probably pay for if it wasn't free. #### Cons Out of all my tools on my Mac, I feel like this updates all the time. Not bad by any means, outside of a very slight inconvenience. --- ### Loom Free Version: A Review of Pros and Cons - Overall rating: 4/5 - Reviewer: MOHAMMAD A. - Verified reviewer: Yes - Industry: Information Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros free version of 'Loom' is exceptionally smooth and incredibly easy to use, making it ideal for quick, hassle-free media sharing. Its simplicity allows anyone to navigate effortlessly without prior experience. #### Cons However, its drawbacks lie in the complete absence of Arabic language support and a lack of basic editing tools. There are no filters to enhance photos or videos, nor options to remove the background, edit audio, or trim unwanted sections, which limits creativity compared to the paid version. --- ### Loom review - Overall rating: 4/5 - Reviewer: Rakhi V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Loom has been very positive. It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It lets me explain something without needing to schedule time with someone. It’s great for walkthroughs, quick demos, and giving feedback because the message lands with context—people can see exactly what I’m referring to. I also like that it’s easy to share and revisit later, so the same recording can help multiple people without repeating myself. #### Cons One downside is that recordings can get scattered over time unless there’s a consistent way to organize them, so finding “that one video” later can take effort. Also, editing is helpful but still a bit time-consuming if you want a really polished outcome—sometimes it’s easier to re-record than to fine-tune a longer clip. --- ### Fast and Easy Video Sharing - Overall rating: 4/5 - Reviewer: Georges Attino C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Loom proved to be a very practical tool for recording and sharing videos quickly. It allows concepts to be explained or information to be presented in a clear and visual way. #### Cons The free version has some limitations, especially regarding video length. Advanced use will require a subscription, that's for sure, and certain features are also restricted. --- ### An incredibly helpful tool for communication and productivity. - Overall rating: 5/5 - Reviewer: علي ا. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Loom is an essential tool for my academic and project work. It makes sharing video feedback and technical walkthroughs incredibly easy and fast, replacing the need for long meetings and improving overall clarity in collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loom is a fantastic tool that has significantly improved my communication workflow. I love how intuitive and fast it is to record my screen and camera simultaneously. It’s perfect for providing clear explanations, feedback, or walk-throughs for my academic projects without the need for long, live meetings. The video quality is consistently high, and the instant link sharing feature is a huge time-saver. #### Cons The only minor downside is that the free version has a limited recording length per video, which can be restrictive for longer, more detailed presentations. Also, while the processing speed is generally good, I have occasionally experienced slight delays during peak internet usage times. Despite these small issues, the overall value and ease of use make it an essential tool for my daily technical tasks and collaboration. --- ### Great video instruction creator - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love making loom videos for my employees. It is a great platform to be able to show how to move through websites and screens. I like how you can have video on or off. #### Cons It would be great to be able to tag spots in videos to jump to sections. Otherwise there is not much I don't like! --- ### Loom is great! - Overall rating: 5/5 - Reviewer: Emmanuel K. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been a great experience. Very smooth and easy. Simple integrations to make it easier to begin recordings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really enjoy the product in order to make recordings to teaching tools. It's simple to use and easy to share and track the views. #### Cons Can be a little pricey, but overall it's a great program and has been useful for the work we do and for teaching. --- ### User friendly and a great resource ! - Overall rating: 5/5 - Reviewer: Jazmin M. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I like the editing features loom offers and it is very user friendly. The free version gives a good preview and worth the purchase if you plan to use and create a lot of content. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great product that is easy to use. Very user friendly and makes sharing files and information a breeze. I also like the editing features #### Cons The free version offers a chance to create 5 minute videos which is great and a nice preview of the content you can create but also hard to fit enough information at times. --- ### A Staple Across Our Teams to Share Processes & Information - Overall rating: 5/5 - Reviewer: Johanna K. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We started using Loom for our IT support team to be able to capture simple processes for people to follow step-by-step to be able to access or complete tasks. But it has become a staple throughout many of our departments now to be able to share processes and information! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loom is the easiest screen and video / voiceover capture. It has such easy settings and it takes all of 3 clicks to screen capture any process. PLUS the captions function! Love it. #### Cons Honestly, I have no complaints about Loom. #### Reasons for switching to Loom I'm not sure but, to me, it seems like Loom has way more capability and is less glitchy. --- ### A great async work tool - Overall rating: 5/5 - Reviewer: Ashish P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I've saved countless hours of meetings thanks to Loom! I feel like Loom is an essential part of modern remote work culture. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Loom is a fantastic asynchronous work tool. I like the interface, the AI-powered features, the easy sharing and editing options, and the embedding in email, Docs and various other tools. #### Cons I feel like Loom is a bit aggressive when it comes to pushing its premium features. Those growth hacks, or whatever you call them, are visible everywhere and often interfere with the interface. --- ### Ditch the meeting, record a video! - Overall rating: 5/5 - Reviewer: Johnny P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall a great experience! I've used Loom to create and share out walkthroughs of designs and prototypes. This provides a clear picture to stakeholders and others and saves us time in meetings. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It's so awesome for recording and sharing quick videos. These videos often take the place of meetings so they're big time savers. I like how there's an extension on the browser and even a widget on my computer. #### Cons The free plan is pretty limited. Otherwise it's a super awesome tool to record and share out videos and prototypes. I'd add more time or users to the free plan to make it more worthwhile. --- ### Are You Remote? It's Time to Loom. - Overall rating: 5/5 - Reviewer: Hannah M. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started using Loom in 2022, when I joined my current company. Since then, I've ebbed and flowed while using it but where I've found it most helpful is for internal collaboration at our remote agency. It saves misunderstandings, allows us to skip a meeting and instead, show someone what we mean, and makes training & onboarding simpler, because we've been able to quickly and easily document processes. I think Loom is such a gift to remote teams and hope more people use it! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Loom is an SOP and quick chat time saver. Instead of answering a quick call to screenshare or setting up a time to Zoom, I'm able to quickly and thoughtfully go through something, at my own leisure, and show exactly what I mean. It saves me a ton of time going back and forth with direct reports internally, and allows me to quick share how I think about something while also showcasing how to do that. Especially in a fully remote company, a tool like Loom is such a lifesaver for day to day work. #### Cons A few things I don't like... * How quickly you run out of space on videos * Automatically speeding up the videos. I just wish it would let me make that decision myself, you know? * it can sometimes be really glitchy when it comes down to it. --- ### Loom is great... wish it had video playlists - Overall rating: 4/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Loom is a great product. The only reason why I keep it four stars is because of the inability to create playlists If you aren't using this sort of video Communication in today's day and age you are missing out. Loom is great. Highly recommended #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy UI, I like the AI summaries it's the text below the thumbnail when pasted. Editing is good and easy. Especially when they launch the keyword editing tool like Descript Customer service is good. #### Cons That you cannot include a playlist of videos... like hippo and Dubb. It would be amazing to have the feature video as a brief introduction and then supporting video content underneath. I have been Loom user for at least 4 years now.... It used to be called opentest.com .... I was one of the first 50 users. I have been requesting this feature since day one --- ### Useful for Sales Demos and Tutorials working as a Account Executive - Overall rating: 5/5 - Reviewer: Daniel J. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I have used loom to record sales demos and tutorials for my customers, it is also very useful if you need to send videos on sales activities like emails where a customer can click and see a video you recorded few mins ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Loom has a neat user friendly app, I was able to record demos and tutorials for my customers, using this tool for emails is great as it makes it easy to integrate for sales activities. I was also able to keep track of all videos I had recorded to review. #### Cons If loom was able to provide me analytics to my video based on total watch time, where customers interacted more and tools for editing like capcut it would be a more complete tool. --- ### The chrome extension for every creator - Overall rating: 5/5 - Reviewer: Babatunde O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple chrom extension that makes recording easy for me. I also dont have to download this recordings in order to share it with my client so bonus for that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They save my videos forever and I appreciate that. I stil have videos I recorded on loom 4 years ago and the fact that it has not been deleted is big deal for me #### Cons Loom is great but i dont think the prices are worth it for low pocket spenders. I don't want to shell our $15 every month if i ony record twixe a week, --- ### Makes it easy to show - Overall rating: 4/5 - Reviewer: Demi M. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great for showing stuff instead of typing long messages. Record quick, send, done. Sometimes though the video takes longer to load #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fast to use, shareable right after, no extra steps. You can do screen and cam at the same time, helps you need to explain better. #### Cons But with the free version you hit limits fast, and can’t really store much before needing to upgrade --- ### Amazing Screen Recording - Overall rating: 5/5 - Reviewer: Sofie M. - Verified reviewer: Yes - Industry: Wholesale - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered If you want to share tips, make a video course or just an alternative to your windows / mac screen recordings - this is it! It transcribes automatically so you can go back to the video and look it up in the Transcript without having to watch the whole video #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s intuitive, fast, and so helpful - I use it to show my clients how to use certain tools. The inscreen video makes it a more personal experience. #### Cons I honestly haven’t found anything I dislike. It has a good free version as well! --- ### The best screen recording tool! - Overall rating: 5/5 - Reviewer: Madeleine B. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It is a powerful software for team calling and screen recording #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It helps me to create tutorials by recording my screen and downloading the rushes easily #### Cons I don’t meet any downside while. using it, I would recommend it --- ### Fast Screen Recording Platform - Overall rating: 5/5 - Reviewer: Ruby S. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast and efficient tool for creating screen recordings #### Cons Limited editing options within the platform, It's require external tools --- ### Loom: the standard among its peers - Overall rating: 4/5 - Reviewer: Dave D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Strong workflow capabilities for easily sharing screen recorded videos with customers and colleagues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - the standard for short, shareable screen recordings #### Cons - many options in this space with limited innovation in the standard product --- ### Loom Review - Overall rating: 4/5 - Reviewer: Anwar B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great overall experience with creating Loom videos, quick and easy to setup and easy to use. great for training videos and explaining things to customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to create quality loom videos and store them efficiently, the dashboard feature has alot of good features you can use, also great that it auto creates a description for you #### Cons Mainly the amount of videos that can be saved --- ### This magic tool will make your presentations pop! - Overall rating: 5/5 - Reviewer: Kirsty V. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, I reckon Loom's a bloody ripper for creating presentations, whether it's for solo gigs or group projects. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Love how easy Loom is, mate. Unlike other software, it records my screen and webcam like a dream, so I'm not wasting time writing long emails. #### Cons Nah, can't fault it. Loom's the ducks guts! --- ### Awesome tutorial Maker! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered It has been an amazing experience using and learning via Loom. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. It's easy to use 2. It makes creating tutorials easy.3. The voice recording feature is amazing as you can direct the viewers. 4. Creating an account helps view all the videos created by people in the same organization.5. It has an easy-to-learn interface. 6. It is well-designed and easily useable. #### Cons 1. Downloading the created videos is at times hard.2. The time limit on recording at times makes it hard to create complex videos. 3. #### Reasons for choosing Loom It was more intuitive and easy to learn. ## More reviews [Next reviews](https://www.softwareadvice.com/video-making/loom-profile/reviews/?page=2) --- Loom Reviews, Pros and Cons - 2026 Software Advice