--- title: "Loom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Loom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Loom is a good fit for you!" source_url: "https://www.softwareadvice.com/video-making/loom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Productivity Software](https://www.softwareadvice.com/productivity/) / [Loom](https://www.softwareadvice.com/video-making/loom-profile/) / Loom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/video-making/loom-profile/) Reviews [Alternatives](https://www.softwareadvice.com/video-making/loom-profile/alternatives/) # Loom User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 529 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 394 reviews (74%) - 4 stars: 111 reviews (21%) - 3 stars: 9 reviews (2%) - 2 stars: 4 reviews (1%) - 1 star: 11 reviews (2%) ### Most mentioned pros - It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. - Screen capture quality is crisp, the editor is simple for trims, and the AI features (summaries, titles, and chapters) save real time when I’m sending demos to clients or explaining tasks to my team. - It saves time by reducing unnecessary meetings and helps keep remote teams connected. While it’s not meant for high-end video editing, it excels at what it’s designed for—fast, clear, and personal communication through short videos. ### Most mentioned cons - After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages. - My subscription recently renewed for a second month, and despite the fact that I haven't recorded a single video since the renewal, they are refusing to issue a refund. - I’ve hit an occasional hiccup with uploads on spotty Wi-Fi, and organization can get messy if your workspace grows without naming rules or folders. ## Loom customer reviews Showing reviews 1-25 of 529 (page 1). ### Great Reliable screen recorder, but low free limits and an ever increasing paid version price. - Overall rating: 4/5 - Reviewer: Josh C. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product for ease of use and for just getting a quick video to a client, but it really has gotten pricey in the last few years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Loom has great resolution and it is extremely easy to use. It just works whenever you need to make client videos. Simpler than OBS studio to use and send to clients. #### Cons The 5 minute max video recording limit on the free plan makes it much harder to tell others to use it. It has also now gone up for the free plan from $8 to $18 which really is almost unaffordable for just a quick 10 minute video. I am totally fine with the 25 recording max amount of videos, but the 5 minutes is really not usable so you are almost required to go to a paid plan. --- ### Loom! A great video recording app with AI - Overall rating: 5/5 - Reviewer: Mehran S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. I used loom for a big project where i had to make almost 1500 videos from scratch and loom helped me in making all of those.Its built in AI features like auto captions, auto titles ,summary helped me a lot in doing my work effectively.I used used the option to add links extensively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The videos get automatic titles and captions which is very helpful #### Cons If you mess up your recording you have to start from the beginning. There is no option to keep continuing after dinner point of time #### Reasons for choosing Loom Because of it's price and ease of use.Also it could be deployed easily #### Reasons for switching to Loom They were kind of outdated and we had been using them for long time wanted to try something new --- ### Loom for Educators - Overall rating: 5/5 - Reviewer: Jeff A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Its been amazing. As soon as you are done recording you have a copied link that you can quickly send to someone else. Its also really intuitive and takes very little or no training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its free FOREVER for educators. BUT its not an inferior product. Its an amazing product that we would probably pay for if it wasn't free. #### Cons Out of all my tools on my Mac, I feel like this updates all the time. Not bad by any means, outside of a very slight inconvenience. --- ### Fast and Easy Video Sharing - Overall rating: 4/5 - Reviewer: Georges Attino C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Loom proved to be a very practical tool for recording and sharing videos quickly. It allows concepts to be explained or information to be presented in a clear and visual way. #### Cons The free version has some limitations, especially regarding video length. Advanced use will require a subscription, that's for sure, and certain features are also restricted. --- ### Loom review - Overall rating: 4/5 - Reviewer: Rakhi V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Loom has been very positive. It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It lets me explain something without needing to schedule time with someone. It’s great for walkthroughs, quick demos, and giving feedback because the message lands with context—people can see exactly what I’m referring to. I also like that it’s easy to share and revisit later, so the same recording can help multiple people without repeating myself. #### Cons One downside is that recordings can get scattered over time unless there’s a consistent way to organize them, so finding “that one video” later can take effort. Also, editing is helpful but still a bit time-consuming if you want a really polished outcome—sometimes it’s easier to re-record than to fine-tune a longer clip. --- ### Excellent Tool But No Longer for Small Businesses - Overall rating: 4/5 - Reviewer: Stephanie P. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Loom makes it really easy to record high-quality videos, both with just video and with a small video overlay over a screen recording. The built-in editor makes it super simple to polish videos, and sharing via link makes it easy to share videos with coworkers and clients and track engagement. #### Cons The pricing has increased over the years, and more features continue to be hidden behind tiered paywalls. After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages. What was once an innovative and super streamlined tool that could be used in business and education has now been affected by the enterprise SaaS bloat. --- ### Loom Review - Overall rating: 5/5 - Reviewer: Johna D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I thought it was a nice visual way to show examples for training material for my staff. It was nice to be able to send videos in live time. #### Cons The speed was hard to figure out at 1st but once I played around with it I was able to figure it out with no issues. --- ### Great video instruction creator - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love making loom videos for my employees. It is a great platform to be able to show how to move through websites and screens. I like how you can have video on or off. #### Cons It would be great to be able to tag spots in videos to jump to sections. Otherwise there is not much I don't like! --- ### Loom is great! - Overall rating: 5/5 - Reviewer: Emmanuel K. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been a great experience. Very smooth and easy. Simple integrations to make it easier to begin recordings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really enjoy the product in order to make recordings to teaching tools. It's simple to use and easy to share and track the views. #### Cons Can be a little pricey, but overall it's a great program and has been useful for the work we do and for teaching. --- ### User friendly and a great resource ! - Overall rating: 5/5 - Reviewer: Jazmin M. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I like the editing features loom offers and it is very user friendly. The free version gives a good preview and worth the purchase if you plan to use and create a lot of content. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great product that is easy to use. Very user friendly and makes sharing files and information a breeze. I also like the editing features #### Cons The free version offers a chance to create 5 minute videos which is great and a nice preview of the content you can create but also hard to fit enough information at times. --- ### A great async work tool - Overall rating: 5/5 - Reviewer: Ashish P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I've saved countless hours of meetings thanks to Loom! I feel like Loom is an essential part of modern remote work culture. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Loom is a fantastic asynchronous work tool. I like the interface, the AI-powered features, the easy sharing and editing options, and the embedding in email, Docs and various other tools. #### Cons I feel like Loom is a bit aggressive when it comes to pushing its premium features. Those growth hacks, or whatever you call them, are visible everywhere and often interfere with the interface. --- ### Best tool for remote work - Overall rating: 5/5 - Reviewer: Anika B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ten out of ten! My team knows I love Loom and will often answer a question via Slack with a Loom instead of text #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use and help create everything from tutorial videos and SOP instructions to share what's happening on your screen with someone who is not in the same office #### Cons I wish you had the same features on the desktop app as you do on the Chrome extension. Particularly the blur feature. --- ### Loom review - Overall rating: 5/5 - Reviewer: Jeff K. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In my opinion, this is the easiest screen recording software to use. You can use either the extension or the app, edit before exporting, and there’s a free version that lets you make up to 25 videos. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can record just a specific window or your whole screen. It also lets me edit right on the site to cut out pauses before downloading #### Cons The free version doesn’t let use it for very long. The shortcoming is that I could only record 5-minute videos. --- ### Fantastic tool that saves a lot of time in my role - Overall rating: 5/5 - Reviewer: Rebecca L. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Loom is fantastic, it saves me and my team so much time that would otherwise have been spent in meetings. It is easy to use, simple to control exactly how much of your screen you want to record, and allows for basic editing to fine tune what you want to share. I regularly have to walk people through how to use certain tools in my team, and I love that I can simply record one Loom video and share it with people over and over again, instead of having to book walkthrough meetings repeatedly. #### Cons The AI powered titles and summaries can be quite far off the reality sometimes, but that's a fairly new feature which I'm sure will improve with time. I do find that the record button sometimes has a bug and needs to be clicked multiple times before the record options actually pop up. --- ### Free and limited - Overall rating: 5/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s practical to create easy tutorials and share them. It gives 3 videos in the free plan, an editor if needed to make some cuts. #### Cons It can be limited when it comes to editing your videos directly. I think it’s better not to offer an editor at all than to offer one that’s very poor in features. --- ### The chrome extension for every creator - Overall rating: 5/5 - Reviewer: Babatunde O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple chrom extension that makes recording easy for me. I also dont have to download this recordings in order to share it with my client so bonus for that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They save my videos forever and I appreciate that. I stil have videos I recorded on loom 4 years ago and the fact that it has not been deleted is big deal for me #### Cons Loom is great but i dont think the prices are worth it for low pocket spenders. I don't want to shell our $15 every month if i ony record twixe a week, --- ### Great tool for troubleshooting and understand user issues. - Overall rating: 5/5 - Reviewer: Veronica D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered As a business, we use this tool to request users to make screen captures to better understand their technical issue so we can escalate it to the platform engineer. You can use the tool for free (with certain limitations) and it works great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a great and accessible product to make short video captures to troubleshoot issues and provide support to users on our platform. #### Cons So far, the tool has been great even on the free version; nothing bad to say. --- ### The future of training - Overall rating: 5/5 - Reviewer: Ashley P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Loom has made it easier to help onboard new staff members or explain how to fulfill my role if I was out of the office. It fills in the gaps where written word or a verbal explanation isn't enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to capture everything I'm doing on screen and save those videos for future use! I also love the integration with other platforms such as Trainual! #### Cons There really isn't anything I don't like about Loom! I do look forward to more integrations with other products and platforms. --- ### Screen Say - Overall rating: 5/5 - Reviewer: Lucas H. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Started using Loom to cut down on back-and-forth. Works great for walkthroughs or quick updates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Record launches in quickly, camera bubble's just enough presence without feeling awkward #### Cons Editing’s simple, sharing even simpler. So far, nothing got in the way --- ### My experience with loom after 1 year - Overall rating: 5/5 - Reviewer: Arran D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very pleased with Loom, been a user for over a year and could not be happier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of recording videos and also the library to look through past recordings, the speed up feature also #### Cons Can be a little glitchy at times especially when starting a recording --- ### A Great Tool - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Loom is a great tool for creating quick video messages and sharing them easily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Loom is easy to use and allows you to record both your screen and webcam. #### Cons It’s perfect for sharing instructions and ideas with others, and feedback comes quickly --- ### Best video recording Tool - Overall rating: 5/5 - Reviewer: Zhivko S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like recording videos on My PC showing my face and sharing screen of that is resent on the screen #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can record Videos for work purposes. Easy to use with good options of adjusting the actual recordings. #### Cons N/A Northing that I don't like. The free version is giving me of what I need. --- ### Basic tool - Overall rating: 4/5 - Reviewer: Simone K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It is helpful if you neeed to get or give a first in person expression, or for tutorials as its easy to follow and use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to log in and download the videos, very practical in recruitment or for tutorial purposes #### Cons Sometimes not enough options for customisation --- ### Help Me, My Team, & My Clients Many Hours of Time - Overall rating: 5/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The new AI powered features that have been added to the platform such as enhanced transcriptions, the new tagging feature that tags specific parts of your recording for easy review at a later date, and even the automatic video title generator so you do not have to create and modify a name for your recording anymore, if you chose not to. They all help me save a ton of extra time and adds new capabilities to my workflow, including my automated workflow through Zapier. #### Cons I think it could use some better video editing and post-production capabilities. They have added some new features lately, but there are still a couple more that I would like to see, even on the free plans. --- ### Loom is a must have tool for a remote first scale up - Overall rating: 5/5 - Reviewer: Lucien H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Loom was easily adopted across the organisation with people enjoying the UX/UI and ease to generate high quality content. Loom is riding the way of video content crucial for internal and external alignment as you scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loom is such an incredibly easy tool to use across the company. We've used a few solutions in the past including slack recordings and clickup but truthfully, Loom has far more powerful capabilities via their rich feature set. Instant embed is a huge feature for us enabling you to simply copy and paste a link. The ability to measure insights and analytics on videos is important given we use Loom for external business development. In addition, the ability to tag others in a video, comment and engage supercharges your ability to work seamlessly across timezones. We have employees all over the world so it's crucial. #### Cons The biggest challenge was whether we actually choose a dedicated video platform (additional charges + additional learning internally and yet another tool). ClickUp is getting far more sophisticated with recordings and of course, you want to consolidate as much as you possibly can. In saying that, in the end, Loom is too good and we decided to use alongside other tools. ## More reviews [Next reviews](https://www.softwareadvice.com/video-making/loom-profile/reviews/?page=2) --- Loom Reviews, Pros and Cons - 2026 Software Advice