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> Reviews of Loom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Loom is a good fit for you!

Source: https://www.softwareadvice.com/video-making/loom-profile/reviews

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Loom Reviews

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Reviews

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# Loom Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(389)

4

(110)

3

(9)

2

(4)

1

(11)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.4

Value for money

4.5

Functionality

4.5

* * *

### Pros

"It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication."

"Screen capture quality is crisp, the editor is simple for trims, and the AI features (summaries, titles, and chapters) save real time when I’m sending demos to clients or explaining tasks to my team."

"It saves time by reducing unnecessary meetings and helps keep remote teams connected. While it’s not meant for high-end video editing, it excels at what it’s designed for—fast, clear, and personal communication through short videos."

### Cons

"After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages."

"My subscription recently renewed for a second month, and despite the fact that I haven't recorded a single video since the renewal, they are refusing to issue a refund."

"I’ve hit an occasional hiccup with uploads on spotty Wi-Fi, and organization can get messy if your workspace grows without naming rules or folders."

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Loom Reviews, Pros and Cons - 2026 Software Advice