--- title: "Loom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Loom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Loom is a good fit for you!" source_url: "https://www.softwareadvice.com/video-making/loom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Productivity Software](https://www.softwareadvice.com/productivity/) / [Loom](https://www.softwareadvice.com/video-making/loom-profile/) / Loom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/video-making/loom-profile/) Reviews [Alternatives](https://www.softwareadvice.com/video-making/loom-profile/alternatives/) # Loom User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 532 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 395 reviews (74%) - 4 stars: 112 reviews (21%) - 3 stars: 10 reviews (2%) - 2 stars: 4 reviews (1%) - 1 star: 11 reviews (2%) ### Most mentioned pros - Loom is an essential tool for asynchronous communication that significantly streamlines video communication for hybrid teams by enabling quick, efficient screen and camera recordings. - I really appreciate the software's speed and its ability to seamlessly share video links, which makes it easy to explain complex ideas without friction and ensures team alignment without needing long meetings. - It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. ### Most mentioned cons - In addition, this tool is cloud-based and requires an internet connection; therefore, it is less powerful and convenient than other desktop video editors. - With several recordings, it can also become difficult to quickly find a specific video. - After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages. ## Loom customer reviews Showing reviews 1-25 of 532 (page 1). ### Great video instruction creator - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love making loom videos for my employees. It is a great platform to be able to show how to move through websites and screens. I like how you can have video on or off. #### Cons It would be great to be able to tag spots in videos to jump to sections. Otherwise there is not much I don't like! --- ### Loom review - Overall rating: 4/5 - Reviewer: Rakhi V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Loom has been very positive. It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It lets me explain something without needing to schedule time with someone. It’s great for walkthroughs, quick demos, and giving feedback because the message lands with context—people can see exactly what I’m referring to. I also like that it’s easy to share and revisit later, so the same recording can help multiple people without repeating myself. #### Cons One downside is that recordings can get scattered over time unless there’s a consistent way to organize them, so finding “that one video” later can take effort. Also, editing is helpful but still a bit time-consuming if you want a really polished outcome—sometimes it’s easier to re-record than to fine-tune a longer clip. --- ### Great Reliable screen recorder, but low free limits and an ever increasing paid version price. - Overall rating: 4/5 - Reviewer: Josh C. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product for ease of use and for just getting a quick video to a client, but it really has gotten pricey in the last few years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Loom has great resolution and it is extremely easy to use. It just works whenever you need to make client videos. Simpler than OBS studio to use and send to clients. #### Cons The 5 minute max video recording limit on the free plan makes it much harder to tell others to use it. It has also now gone up for the free plan from $8 to $18 which really is almost unaffordable for just a quick 10 minute video. I am totally fine with the 25 recording max amount of videos, but the 5 minutes is really not usable so you are almost required to go to a paid plan. --- ### Simple Video Sharing - Overall rating: 5/5 - Reviewer: Anaïs P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loom makes it easy to explain a topic through recorded videos. It is handy for showing a procedure, presenting a project, or sharing information without having to organise a meeting. #### Cons Video quality depends a lot on the internet connection. With several recordings, it can also become difficult to quickly find a specific video. --- ### Excellent Tool But No Longer for Small Businesses - Overall rating: 4/5 - Reviewer: Stephanie P. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Loom makes it really easy to record high-quality videos, both with just video and with a small video overlay over a screen recording. The built-in editor makes it super simple to polish videos, and sharing via link makes it easy to share videos with coworkers and clients and track engagement. #### Cons The pricing has increased over the years, and more features continue to be hidden behind tiered paywalls. After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages. What was once an innovative and super streamlined tool that could be used in business and education has now been affected by the enterprise SaaS bloat. --- ### Fast and Easy Video Sharing - Overall rating: 4/5 - Reviewer: Georges Attino C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Loom proved to be a very practical tool for recording and sharing videos quickly. It allows concepts to be explained or information to be presented in a clear and visual way. #### Cons The free version has some limitations, especially regarding video length. Advanced use will require a subscription, that's for sure, and certain features are also restricted. --- ### An incredibly helpful tool for communication and productivity. - Overall rating: 5/5 - Reviewer: علي ا. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Loom is an essential tool for my academic and project work. It makes sharing video feedback and technical walkthroughs incredibly easy and fast, replacing the need for long meetings and improving overall clarity in collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loom is a fantastic tool that has significantly improved my communication workflow. I love how intuitive and fast it is to record my screen and camera simultaneously. It’s perfect for providing clear explanations, feedback, or walk-throughs for my academic projects without the need for long, live meetings. The video quality is consistently high, and the instant link sharing feature is a huge time-saver. #### Cons The only minor downside is that the free version has a limited recording length per video, which can be restrictive for longer, more detailed presentations. Also, while the processing speed is generally good, I have occasionally experienced slight delays during peak internet usage times. Despite these small issues, the overall value and ease of use make it an essential tool for my daily technical tasks and collaboration. --- ### Loom Review - Overall rating: 5/5 - Reviewer: Johna D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I thought it was a nice visual way to show examples for training material for my staff. It was nice to be able to send videos in live time. #### Cons The speed was hard to figure out at 1st but once I played around with it I was able to figure it out with no issues. --- ### Great tool for async communication for teams - Overall rating: 5/5 - Reviewer: Tristan F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been very positive. Loom saves time and cuts down on meetings. It’s also very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Loom makes it really easy to explain ideas, give feedback, or walk through campaigns without scheduling another meeting. It’s been especially helpful for reviews, quick updates, and onboarding. #### Cons The editing features are pretty basic, so you can’t do much beyond simple trims. Videos can also feel a little slow to load at times. --- ### Loom is great! - Overall rating: 5/5 - Reviewer: Emmanuel K. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been a great experience. Very smooth and easy. Simple integrations to make it easier to begin recordings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really enjoy the product in order to make recordings to teaching tools. It's simple to use and easy to share and track the views. #### Cons Can be a little pricey, but overall it's a great program and has been useful for the work we do and for teaching. --- ### Loom! A great video recording app with AI - Overall rating: 5/5 - Reviewer: Mehran S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. I used loom for a big project where i had to make almost 1500 videos from scratch and loom helped me in making all of those.Its built in AI features like auto captions, auto titles ,summary helped me a lot in doing my work effectively.I used used the option to add links extensively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The videos get automatic titles and captions which is very helpful #### Cons If you mess up your recording you have to start from the beginning. There is no option to keep continuing after dinner point of time #### Reasons for choosing Loom Because of it's price and ease of use.Also it could be deployed easily #### Reasons for switching to Loom They were kind of outdated and we had been using them for long time wanted to try something new --- ### Easiest way to cut down on meetings and create tutorials! - Overall rating: 5/5 - Reviewer: Sara L. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's been amazing, I started on the free account then when I realized how much time it was saving me (with making tutorials for a remote team) it was an easy decision to start paying for it. They also roll out new features so I feel they really listen to feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use, even if you are not tech-savvy it's easy to use. It's easy to organize my recordings with folders and share them with team members and clients. It saves me so much time by creating short screen recordings versus having to have a meeting. It's also low-cost compared to other software solutions. #### Cons I have no cons for it, I think it's great. Even the free account offers a lot. #### Reasons for switching to Loom I felt loom offered way more than what I was currently using and it would grow with me. --- ### Very Disappointed – Paid $180 and No Support at all!!!!!! - Overall rating: 1/5 - Reviewer: Barb M. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered We paid $180 for a monthly Loom service in May 2025, expecting it to help equip and support our team. Unfortunately, the service hasn’t been working properly since day one, and despite emailing their support three times, we’ve received no response at all. We had planned to use Loom as a key tool for our organization, but the lack of customer support has made that impossible. At this point, we either need the issue resolved immediately or a full refund. This review is our last resort to get their attention, as it’s unacceptable to pay for a service and be completely ignored. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros NA! #### Cons No Support! --- ### Nice product, but disappointing customer support - Overall rating: 1/5 - Reviewer: Matteo G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Loom worked well for my needs, but my experience was soured by the lack of customer-friendly support and strict renewal rules. Disappointed by how a great product can be overshadowed by poor policy. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Easy to use, intuitive interface, and quick screen recording setup. I used it for almost 4 years and yet... #### Cons Rigid refund policy and zero flexibility on renewals, even for loyal customers. I tried to talk with customer support but... --- ### Fantastic tool that saves a lot of time in my role - Overall rating: 5/5 - Reviewer: Rebecca L. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Loom is fantastic, it saves me and my team so much time that would otherwise have been spent in meetings. It is easy to use, simple to control exactly how much of your screen you want to record, and allows for basic editing to fine tune what you want to share. I regularly have to walk people through how to use certain tools in my team, and I love that I can simply record one Loom video and share it with people over and over again, instead of having to book walkthrough meetings repeatedly. #### Cons The AI powered titles and summaries can be quite far off the reality sometimes, but that's a fairly new feature which I'm sure will improve with time. I do find that the record button sometimes has a bug and needs to be clicked multiple times before the record options actually pop up. --- ### The Perfect Recording Software! - Overall rating: 5/5 - Reviewer: Pierrene L. - Verified reviewer: Yes - Industry: Executive Office - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Loom has been really positive. t’s a very a easy-to-use and convenient tool for me. The ability to download videos directly to my phone through the app is a huge plus! I would say this software is user-friendly, efficient, and perfect for anyone who wants to create content without a steep learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Perfect for Recording YouTube Videos – I use Loom to record my YouTube videos (as they are usually screen captures). I must say that this software provides high-quality screen recordings! Easy Video Downloads on Mobile – The Loom app makes it incredibly easy to download my videos straight to my phone. This is a game-changer when I need to quickly edit content on the go. Generous Free Plan – Loom gives me access to 25 free videos, each up to 5 minutes long. This is great for short tutorials or quick explanations. #### Cons Limited Editing Features – Loom's built-in editing tools are pretty basic. I often have to use another editing app to trim, add effects, or enhance my videos. --- ### Useful for Sales Demos and Tutorials working as a Account Executive - Overall rating: 5/5 - Reviewer: Daniel J. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I have used loom to record sales demos and tutorials for my customers, it is also very useful if you need to send videos on sales activities like emails where a customer can click and see a video you recorded few mins ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Loom has a neat user friendly app, I was able to record demos and tutorials for my customers, using this tool for emails is great as it makes it easy to integrate for sales activities. I was also able to keep track of all videos I had recorded to review. #### Cons If loom was able to provide me analytics to my video based on total watch time, where customers interacted more and tools for editing like capcut it would be a more complete tool. --- ### Makes it easy to show - Overall rating: 4/5 - Reviewer: Demi M. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great for showing stuff instead of typing long messages. Record quick, send, done. Sometimes though the video takes longer to load #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fast to use, shareable right after, no extra steps. You can do screen and cam at the same time, helps you need to explain better. #### Cons But with the free version you hit limits fast, and can’t really store much before needing to upgrade --- ### Screen Say - Overall rating: 5/5 - Reviewer: Lucas H. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Started using Loom to cut down on back-and-forth. Works great for walkthroughs or quick updates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Record launches in quickly, camera bubble's just enough presence without feeling awkward #### Cons Editing’s simple, sharing even simpler. So far, nothing got in the way --- ### Loom is a great product for salespeople and project managers - Overall rating: 4/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Loom is a great, easy-to-use tool for salespeople and project managers alike. I still use it and it saves me a lot of editing time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Loom is a very easy, plug-and-play video software that is great for salespeople or project managers alike. I like Loom for our sales team because we can create personalized emails for prospects beyond just text emails. This is a great tool for anybody who needs to dialogue with clients or prospects through video and share screen but doesn't want to have to patch them together in a video editor. #### Cons One of my salespeople's MacBook pro was slowed down pretty significantly by Loom when it was running. I would also like the free version to allow for a bit more storage. --- ### The best screen recording tool! - Overall rating: 5/5 - Reviewer: Madeleine B. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It is a powerful software for team calling and screen recording #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It helps me to create tutorials by recording my screen and downloading the rushes easily #### Cons I don’t meet any downside while. using it, I would recommend it --- ### Great software to record presentation and SOPs - Overall rating: 5/5 - Reviewer: Rome L. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The easy of use to record presentation or SOPs #### Cons They charge extra for further features instead of including them in the paid version. --- ### My experience with loom after 1 year - Overall rating: 5/5 - Reviewer: Arran D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very pleased with Loom, been a user for over a year and could not be happier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of recording videos and also the library to look through past recordings, the speed up feature also #### Cons Can be a little glitchy at times especially when starting a recording --- ### Basic tool - Overall rating: 4/5 - Reviewer: Simone K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It is helpful if you neeed to get or give a first in person expression, or for tutorials as its easy to follow and use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to log in and download the videos, very practical in recruitment or for tutorial purposes #### Cons Sometimes not enough options for customisation --- ### Loom with my work - Overall rating: 5/5 - Reviewer: Adina Veronica G. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros During online teaching, Loom made my work in class much easier. I conveyed correctly, clearly what I wanted to present if I had held the class physically. I easily recorded the lessons for my students. #### Cons I can't fault anything either in terms of my work, teaching online, or as a trainer for the courses held. helped me create useful materials for both teachers and students ## More reviews [Next reviews](https://www.softwareadvice.com/video-making/loom-profile/reviews/?page=2) --- Loom Reviews, Pros and Cons - 2026 Software Advice