---
title: "VEED Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of VEED. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if VEED is a good fit for you!"
source_url: "https://www.softwareadvice.com/video-making/veed-profile/reviews/"
page_type: "reviews"
language: "en"
---

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VEED Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/video-making/veed-profile/)

Reviews

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# VEED User Reviews

## Reviews summary

- Overall rating: 3.2/5
- Total reviews: 63

### Secondary ratings

- Ease of use: 3.5/5
- Customer support: 3.3/5
- Value for money: 2.9/5
- Functionality: 3.4/5

### Rating distribution

- 5 stars: 21 reviews (33%)
- 4 stars: 10 reviews (16%)
- 3 stars: 8 reviews (13%)
- 2 stars: 6 reviews (10%)
- 1 star: 18 reviews (29%)

### Most mentioned pros

- The convenience in creation of videos is amazing and the user-friendly nature of the product enables our hospitality department to create interesting tours of our properties within a very short time without any prior knowledge.
- Canva Pro is much more user friendly and now with it's AI tools you can also add the subtitles, filters, audio etc. and it works without any buffering issues!
- Veed has some good video editing features (although you need the top level for most features) particularly their AI subtitle tool.

### Most mentioned cons

- The product works adequately but the billing model relies on customers forgetting annual subscriptions. When I raised a legitimate dispute I was stonewalled, given inaccurate evidence, and ultimately left with no refund and no access to the service I paid for.
- Support ignored two explicit escalation requests and made refund offers that were never processed.
- Cons: Billing practices and customer support are deeply problematic.

## VEED customer reviews

Showing reviews 1-25 of 63 (page 1).

### Best Video Editing software online

- Overall rating: 5/5
- Reviewer: Prashant S.
- Verified reviewer: Yes
- Industry: Architecture & Planning
- Company size: 2-10 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: November 2022
- Review source details: This review was submitted organically. No incentive was offered

Overall experience is just amazing with VEED. Editing videos online makes my day-to-day life easy. I don't need to download big software for editing videos anymore.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The Subtitles and text-adding feature is the best in VEED. I am able to make my videos more descriptive and interesting for my viewers. This feature makes my videos great.

#### Cons

There is nothing to dislike about VEED. Every feature works properly. More Stock videos should be added otherwise, everything is okay.

#### Reasons for switching to VEED

Little few more features are available.

---

### The Best & Most Easy to Use Simple Video Editing Software!

- Overall rating: 5/5
- Reviewer: diana b.
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: Self-Employed
- Product usage: Used weekly for less than 6 months
- Reviewed: January 2020
- Review source details: This review was submitted organically. No incentive was offered

I had tried tons of other online editors on the market and been disappointed. There were always features missing or if they were all there then the actual editor would be glitchy. With VEED I haven't experienced any issues with the videos I create on there. It has everything I need in one place such as the progress bar for my 1-minute clips, auto transcriptions for all my video content, and custom fonts for consistency in my visual branding. It's affordable and a must for every content creator and brand out there who needs to make more polished and accessible video content for their users.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

• Clear, pleasant, & simple to navigate user-interface • Progress bar animations • Auto transcriptions • Custom font upload

#### Cons

So far nothing, it does everything I need.

#### Reasons for choosing VEED

It does everything I need it to do in one simple-to-use editor. Plus it is affordable which is huge for small business owners who can't pay $1/minute for transcriptions for loads of video content every month.

#### Reasons for switching to VEED

Headliner has the weirdest website that always malfunctioned and if that didn't happen then the videos audio never synched up with the video itself. VEED never had this issue for me.

---

### Promise one thing and get another...

- Overall rating: 1/5
- Reviewer: Conrad C.
- Verified reviewer: Yes
- Industry: Media Production
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: June 2025
- Review source details: This review was submitted organically. No incentive was offered

Terrible experience. I subscribed thinking the product would fit my needs, but it didn’t. I only downloaded one file—just once—and they refused to issue a refund because of that. Apparently, downloading anything voids their 14-day refund policy, even if you haven’t used any of your editing minutes. I reached out and all I got was a copy-paste reply quoting their terms. Customer support was slow, unhelpful, and clearly more interested in hiding behind policy than actually helping users. €21 wasted for a tool I won’t ever use again. Shameless practice. I’ve asked for my account to be deleted. I’m done with this platform. Avoid it.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

Though it was better than it actually is. Terrible experience. I subscribed thinking the product would fit my needs, but it didn’t.

---

### Veed is good value

- Overall rating: 5/5
- Reviewer: Tim O.
- Verified reviewer: Yes
- Industry: Import and Export
- Company size: 2-10 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: April 2024
- Review source details: This review was submitted organically. No incentive was offered

Very happy with our experience with Veed.io

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Veed has loads of features and is reasonably easy to learn. Its good for a team as well.

#### Cons

Sometimes synchronising the video can be a challenge.

#### Reasons for switching to VEED

Needed an good editing tool for a team to use.

---

### Veed is a professional software for screen recording.

- Overall rating: 5/5
- Reviewer: Joel S.
- Verified reviewer: Yes
- Industry: Food & Beverages
- Company size: 10000+ employees
- Product usage: Used daily for less than 12 months
- Reviewed: May 2023
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The software comes with a free version with no limitation and does not consume a lot of data compared to other recording softwares.

#### Cons

It does not connect well when you are connected to VPN or slow internet, and exporting a project takes a lot of time

---

### Way too many bugs, almost impossible to use

- Overall rating: 2/5
- Reviewer: Jackie A.
- Verified reviewer: Yes
- Industry: Performing Arts
- Company size: Self-Employed
- Product usage: Used weekly for less than 12 months
- Reviewed: January 2023
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 1/5
- Functionality: 3/5

#### Pros

This software has the potential to be really good, there are a lot of great features that are helpful in creating content that will trend online.

#### Cons

There are so many bugs. So many. It always crashes at least 5 times whenever I try to make a clip, and all my clips are between 30-40 seconds, I'm not editing huge chunks of footage here. Sometimes when I upload my video it won't appear at all, the screen will just be black. The only way to fix this is to erase the project and start over and keep trying until the video shows up. Other times it'll crash just when I'm trying to splice the footage, or zoom in on the timeline. It is nuts. I was excited about this software when I first found it because it had all the features I needed, but I just cannot use it anymore as it negatively impacts my productivity. Maybe I'll come back in a year or so and see if the bugs are fixed. Do not waste your money on this, seriously. They charge a ridiculous amount for something that is not passed the beta stage.

#### Reasons for switching to VEED

Kapwing didn't have the tools I needed to make optimal video content for social media.

---

### VEED Has no support!Do not waste valuable your time!

- Overall rating: 1/5
- Reviewer: Jerry G.
- Verified reviewer: Yes
- Industry: Building Materials
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: October 2024
- Review source details: This review was submitted organically. No incentive was offered

-1, waste of time, impossible to get any help. Do not recommend wasting your time with this company!!

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 3/5

#### Pros

I liked the program until I hadf an issue logging in, impossible to get anny help at all.

#### Cons

Do not waste your time, no support or cusomer service, they do noit answer questions and basically ignor any problems you have. I was satisified with the program until I ran into an issue and there AI responses are a mess and noi help. After 5 frustrating days of trying to get help, I canceled. Forget calling the numvber on the billing, it is busy 24/7.

#### Reasons for choosing VEED

Big mistake, we switched to Promo, they have support and you can get problems resolved, not waiting days with no response!

---

### Not ideal for Hebrew subtitles since it supports only ONE font style in Hebrew

- Overall rating: 3/5
- Reviewer: Hope Abigail D.
- Verified reviewer: Yes
- Industry: Media Production
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: March 2024
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 2/5
- Customer support: 2/5
- Functionality: 3/5

#### Pros

It was easy to add music that was good and get the elements that I brought in from Canva timed and animated correctly. The automatic subtitle generator worked well and was easy to edit to correct any mistakes and customize it. I could style the one Hebrew font well to get shadow and outline and change the color, size, and position of the font.

#### Cons

Seriously? Only 1 actual font style option in Hebrew with NO option to bring in my own fonts which I would be happy to do except they wanted us to pay for an even more expensive plan than the $70 per month plan we had already subscribed to. I think this is ridiculous and unacceptable. 3 different customer service reps emailed me back saying tough luck and that I should pay more money to get more than 1 font.

---

### It Feels Expensive to Be in a Beta Phase of Development

- Overall rating: 3/5
- Reviewer: Melle P.
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: 2-10 employees
- Product usage: Used weekly for less than 12 months
- Reviewed: January 2023
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, it's $40/person/month for the software. At the price point per user, I would think that they could afford a beta-tester or two before rolling out updates that don't function. On the whole, I'd say we're lucky if it works 50% without any major issues. When it does work, it's a lot of fun to use. The animations and sound effects make for really engaging reels and the video editing tools, while basic, are pretty solid. The final verdict for me is this: until they can offer an experience that isn't so riddled with bugs that it slows down production time by about 50%, it's not worth investing in. Once they create a more solid platform, I would be interested to see what it can do.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 2/5
- Customer support: 4/5
- Functionality: 2/5

#### Pros

Has some great stock footage, animated stickers and other fun additions readily available. It also comes with some great stock audio, some fun templates and generally a lot of tools to create some engaging content.

#### Cons

There are so many bugs it's insane. Often the bugs will render the software totally unusable for hours at a time, with customer service offering up solutions like "just wait it out" or "turn off your antivirus". It's also only to be used with Chrome if you want any chance of being able to use it.

---

### Veed is a great piece of browser software with the best team I've ever seen.

- Overall rating: 5/5
- Reviewer: Chris Y.
- Verified reviewer: Yes
- Industry: Insurance
- Company size: 1001-5000 employees
- Product usage: Used other for less than 12 months
- Reviewed: May 2020
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Veed allows for subtitling, editing, effct/text encoding, and many more advanced features that other editors just can't compete with. The free version is wonderful, but the Pro version is beyond perfect. Keep in mind that this a browser editor we're talking about and the level of quality that Veed allows is stunning and a complete game changer at worst. Their small team is involved and completely dedicated on a personal level, it really gives you the feeling that your subscription money isn't being gobbled up by a scummy corporation, but used to help the people who care about their genuinely amazing product.

#### Cons

The only problem I ever ran into was selecting the time frames for trimming videos and adding text. It's TOO precise. Your only option is to enter time stamps directly into the UI which can be extremely time consuming to hunt down.

---

### Stunning Videos in few Clicks with VEED

- Overall rating: 4/5
- Reviewer: Mohamed C.
- Verified reviewer: Yes
- Industry: Education Management
- Company size: 501-1000 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: March 2023
- Review source details: This review was submitted organically. No incentive was offered

A wonderful online video editing platforms with a host of features that only professional appreciate; its user friendly dashboard and its varied library would suit any goal you are looking for.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

I like best its variety and user-friendly functions, which can help turn any idea into a great video. Though online, you can add subtitles, crop, cut and even reduce noise, which is exceptional in VEED.

#### Cons

Actually, I could not find what makes less attracted compared to other video editing platforms. VEED is simply incomparable for it has plenty of features, mainly free, that only professionals use.

---

### Best Tool for newbie editors

- Overall rating: 4/5
- Reviewer: Junseok K.
- Verified reviewer: Yes
- Industry: Education Management
- Company size: 2-10 employees
- Product usage: Used monthly for less than 2 years
- Reviewed: September 2024
- Review source details: This review was submitted organically. No incentive was offered

I would definitely use this software for free if it is for a short video for youtube upload, school assignments, or for fun. If you are expecting a professional outcome, you might want to subscribe their plan.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Easy to use, they have a lot of menus, perks, and effects to easily put it into your video. Various choices to enhance your video.

#### Cons

Although they have a lot lot lot effects and musics to use for free, you still have to pay for a plan in order to use more better quality options.

---

### Veed : créer des vidéos pro en un clic

- Overall rating: 5/5
- Reviewer: François M.
- Verified reviewer: Yes
- Industry: Internet
- Company size: Self-Employed
- Product usage: Used daily for less than 2 years
- Reviewed: December 2022
- Review source details: This review was submitted organically. No incentive was offered

Veed me permets de créer des vidéos personnalisées pour mes réseaux sociaux. Avec Veed, mes vidéos n’ont plus de limites.Grâce à ses fonctionnalités gratuites, je Réalise jusqu’à 10 minutes de vidéo- 2 heures de sous-titres gratuits- Une qualité vidéo de 720p. Pour un plan gratuit c'est plus qu'intéressant

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Veed est un super logiciel. Étant créateur de contenu il m'aide beaucoup. Avec Veed, je crées facilement des vidéos en un seul clic ! C'est un logiciel qui me permet également de traduire mes vidéos et surtout, j'ajoute des sous-titres qui sont personnalisés.

#### Cons

Pas d'inconvénients jusque là. Ce logiciel m'aide énormément en tant que créateur de contenu vidéo

---

### A great online video-editing software for SMBs

- Overall rating: 4/5
- Reviewer: Arnaud B.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 2-10 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: November 2023
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, Veed is an amazing video editing software but it can be slow a times. However, I believe this will be fixed by the product team, especially since they raised some funding.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

What I like the most about Veed was how you can repurpose 1 video into different formats like shorts for youtube or 1:1 videos for LinkedIn. They're really good at this.

#### Cons

For long videos above 10 minutes, the software if very slow even if you have a strong computer and a good connection. That is as of now, the biggest problem I had so far. Otherwise, other things are flawless.

---

### can't change automatic payment method

- Overall rating: 3/5
- Reviewer: Giulia L.
- Verified reviewer: Yes
- Industry: Translation and Localization
- Company size: Self-Employed
- Product usage: Used weekly for less than 2 years
- Reviewed: January 2022
- Review source details: This review was submitted organically. No incentive was offered

Meanwhile, other software is getting better, VEED is not. Furthermore, without notice in advance, VEED took the money from the customer's credit card. It's really disgusting.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 2/5
- Customer support: 3/5
- Functionality: 3/5

#### Pros

easy to use at the beginning, but one has to waste a lot of time to adjust the subtitle and translate by oneself.

#### Cons

non-translate the subtitles even this function has been advertised. One has to spend a lot of time editing the subtitles.

---

### Great Customer Support

- Overall rating: 4/5
- Reviewer: Simon G.
- Verified reviewer: Yes
- Industry: E-Learning
- Company size: Self-Employed
- Product usage: Used monthly for less than 12 months
- Reviewed: June 2022
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Paolo is very patient with technophobes like me who keep making mistakes. He'll walk you through the steps you need to take to create your video, and he cut and edited mine for me when I was having problems that would otherwise have made me give up. Top man.

#### Cons

I think you should have a screenshare option where you can show Customer Support the problems you are having in real time. A record screen doesn't have the immediacy of a screen share.

---

### Professional video editing

- Overall rating: 5/5
- Reviewer: Alan W.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: Self-Employed
- Product usage: Used weekly for less than 2 years
- Reviewed: February 2021
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

No learning curve, doesn't hog your laptop's processor like most video editing software, really quick to put high-quality videos together

#### Cons

Would be good to have a library of uploaded clips (not just complete videos) so I don't have to keep these saved to my drive

---

### They ruined it - useless now

- Overall rating: 1/5
- Reviewer: Sia E.
- Verified reviewer: Yes
- Industry: Writing and Editing
- Company size: Self-Employed
- Product usage: Used monthly for less than 2 years
- Reviewed: June 2022
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 2/5
- Functionality: 1/5

#### Pros

Used to be a great system but not anymore

#### Cons

They recently did an 'upgrade' that literally removed all of the positive UX. All of the critical actions are hidden or hard to find, it is really buggy, and after being a paying customer for over a year, I have now left. They should fire their programmer - they managed to take a great system and make it completely unusable.

---

### Easy to use

- Overall rating: 5/5
- Reviewer: koen v.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: Self-Employed
- Product usage: Used weekly for less than 6 months
- Reviewed: September 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

super easy to use, definitely recommend it to any non professionals editor who is looking for something easy and budget friendly.

#### Ratings breakdown

- Ease of use: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

For months I have been looking or an easy-to-use editing tool without high costs. When I discovered veed I was very pleased. The features are great even for the nonpayment version and super easy to use for a non-editing start like me

#### Cons

the only thing about this tool I don't like is the lack of transitions. So if you cut out a certain part it doesn't transition nicely in to the next part

---

### Fantastic Support Experience

- Overall rating: 5/5
- Reviewer: Carsten H.
- Verified reviewer: Yes
- Industry: Furniture
- Company size: 51-200 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: October 2019
- Review source details: This review was submitted organically. No incentive was offered

Rotating / editing / adding logos to pre-existing video content

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

What separates it, to my mind is the fantastic, responsive support desk. No messing about with 1st, 2nd and 3rd level support to battle through / waste time on - straight through to a knowledgeable person. Quick timely responses. Ace!

#### Cons

Nothing - it doesn't do everything but for the money it is absolutely fine.

---

### Excellent product

- Overall rating: 4/5
- Reviewer: Ant P.
- Verified reviewer: Yes
- Industry: E-Learning
- Company size: Self-Employed
- Product usage: Used weekly for free trial
- Reviewed: April 2020
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Really simple tool, no frills, easy to get started - amazing value for money and their customer support is incredible.

#### Cons

Has a few bugs, a few missing features - but am hoping they all get ironed out soon.

---

### The visual display of our hotel facilities.

- Overall rating: 5/5
- Reviewer: Patricia G.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: February 2026
- Review source details: This review was submitted organically. No incentive was offered

Visual communication is effective with the guests as a Customer Service Lead. I am using it to make quick property tours and frequently asked video clips. It is very friendly to the novice, but usage of large files is buggy.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 4/5

#### Pros

The convenience in creation of videos is amazing and the user-friendly nature of the product enables our hospitality department to create interesting tours of our properties within a very short time without any prior knowledge.

#### Cons

Video editing at a more advanced level has an unexpectedly steep learning curve, and the customer service is entirely uncooperative when the system inevitably crashes in the process of a lengthy save and export.

---

### Good tools but price needs improving

- Overall rating: 2/5
- Reviewer: zuberi B.
- Verified reviewer: Yes
- Industry: Information Services
- Company size: Self-Employed
- Product usage: Used weekly for less than 12 months
- Reviewed: June 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

It's a good tool but not great value for money. I have been seeking alternatives and didn't even use the video avatar I created because could only afford lowest plan and needed at least 7 videos. If they fix the credits per subscription will consider them In the future.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 1/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Ai avatar videos and the lyrics video creator are the best features customer support is good and they have many features.

#### Cons

I don't like how you can only create 2 ai talking avatar videos a month on the £19 a month plan. And I didn't like how you only get 500 credits for £19 plus one video can easily take up half of those

#### Reasons for switching to VEED

I started a new business and needed a talking avatar

---

### $348 Auto-Renewal, Account Cancelled 8 Days Later, No Refund

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: Self-Employed
- Product usage: Used monthly for less than 2 years
- Reviewed: May 2026
- Review source details: This review was submitted organically. No incentive was offered

I would not recommend VEED to any small business owner. The product works adequately but the billing model relies on customers forgetting annual subscriptions. When I raised a legitimate dispute I was stonewalled, given inaccurate evidence, and ultimately left with no refund and no access to the service I paid for. A PayPal dispute and Financial Ombudsman complaint are now in progress.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

Voice recording is functional and easy to use. Interface is clean and straightforward to navigate.

#### Cons

Pros: Voice recording feature is functional and easy to use. Cons: Billing practices and customer support are deeply problematic. Charged $348 for an auto-renewal, account cancelled 8 days later with no access to the service paid for. Refund refused despite evidence the renewal notice was never opened. Support ignored two explicit escalation requests and made refund offers that were never processed.

---

### Absolute ripoff. Do not recommend. Misleading pricing plan!!!

- Overall rating: 1/5
- Reviewer: Jen P.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 2-10 employees
- Product usage: Used monthly for less than 12 months
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

HORRIBLE. WASTE OF MONEY. I would never recommend this to anyone ever again. Imagine taking hundreds upon hundreds of dollars for unused credits that go away when you downgrade your plan?!

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 3/5

#### Pros

Nothing. It wasn't worth a dime given their scammy customer service and pricing policies. Don't even bother with it.

#### Cons

Paid for this software at almost 100/month for MONTHS and didn't get time to use it. By the time I went to use it i'd paid for THOUSANDS of credits that were unused. I moved to the free plan since I didn't need more credits and they TOOK AWAY ALL OF THE UNUSED CREDITS I'D PAID ALMOST 600 DOLLARS FOR??? Absolute scam of a company.

## More reviews

[Next reviews](https://www.softwareadvice.com/video-making/veed-profile/reviews/?page=2)

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VEED Reviews, Pros and Cons - 2026 Software Advice