--- title: "BombBomb Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BombBomb. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BombBomb is a good fit for you!" source_url: "https://www.softwareadvice.com/video-management/bombbomb-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Engagement Software](https://www.softwareadvice.com/hr/employee-engagement-comparison/) / [BombBomb](https://www.softwareadvice.com/video-management/bombbomb-profile/) / BombBomb Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/video-management/bombbomb-profile/) Reviews [Alternatives](https://www.softwareadvice.com/video-management/bombbomb-profile/alternatives/) # BombBomb User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 131 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 79 reviews (60%) - 4 stars: 38 reviews (29%) - 3 stars: 5 reviews (4%) - 2 stars: 2 reviews (2%) - 1 star: 7 reviews (5%) ### Most mentioned pros - I love being able to monitor the statistics on how many times my emails are opened and videos are watched! - The ease of access with reply for customers, several employees sending from same account, and returning back to 1 email address for easier access for everyone. - My favorite feature is the screen share to walk them through documents or images I want to explain. ### Most mentioned cons - I bought the subscription but realized my camera was broken on my computer, I canceled my subscription within minutes and they still want to charge me a whole month. - Lots of copy and paste is used for ease of accessibility due to the platform not being easy to toggle. - Also, if working with 'Full-Screen Apps' it sometimes opens in another full screen, and the interface is a lot of wasted space as opposed to if it was a pop-up as intended. ## BombBomb customer reviews Showing reviews 1-25 of 131 (page 1). ### Worth the 2nd Bomb! - Overall rating: 5/5 - Reviewer: Jacob P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In digital and email marketing, the ability to create a personal connection has become so important. Giving the sales team the ability to create personalized marketing at their fingertips has seen engagement skyrocket for the users who have adopted it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For us, the ability to integrate with our CRM and teach our sales team to use the tool effectively was so simple. You log into the CRM. Click the integration button. The Sales member logs in to BB to link their account and they can instantly add their BB videos to our email templates. #### Cons I dont think Closed Captioning should be an add-on. all videos should offer that. #### Reasons for choosing BombBomb BombBomb had better integration with more technologies and platforms that we wanted to add to our tech-stack. It was easy to use and easy to teach our sales team how to use. --- ### Good Video Communication Software - Overall rating: 4/5 - Reviewer: Douglas C. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good fix for the pandemic. Sending personalized video messages to our clients. With face to face back, I just find it hard to use time and time again at the price point. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bombbomb integrated with the team quite nicely. There was an implementation team that trained our team twice and taught us the basics of using the platform. The BombBomb support is always really good as well with their BDR's reaching out periodically to check in. The mobile app is also quite good and has been used multiple times by the team. #### Cons The reporting for video views is not always the best. Only when sending the video through the website is how you can track viewers. Other than that it only shows you views, but does not tell you who viewed it. This may be an issue if you team is looking for leads. The user experience I've heard from my team is also not that good making it challenging to use for some of my team. #### Reasons for choosing BombBomb We heard other companies in our industry use it so we thought it was the right option. --- ### Thieves. No refunds. - Overall rating: 1/5 - Reviewer: Josh H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Paid for the year subscription. After a few months we decided it wasn’t a fit for us. They wouldn’t refund anything back to us. Stopped using it for 6 months. Then at the 1 year mark they auto renewed on my credit card. I immediately called them and said I didn’t want it. I told them to check the records, I haven’t heard this product in 6 months. They said “too bad” and wouldn’t refund the transaction. A struggling product has to steal to be successful. Terrible customer service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Low resolution videos sent. Made us look pretty cheap to clients. --- ### Powerful under the hood - Overall rating: 4/5 - Reviewer: Cody B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The team at BombBomb is incredible. Really wonderful people there. Especially in sales and customer service. They all deserve a cold beer. I'd like the tool to have more functionality in email design, drag and drop, photo cropping, etc. I'd also like the app to include mass email tracking. But overall it's an effective tool for building relationships. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most beneficial tool in BombBomb for us is automations. Love the tracking features (opens, clicks, video views, click mapping). The gmail integration is super handy. #### Cons Overall the UI could be a lot easier to navigate and use. The mobile app is geared around sending individual video emails. I would love if the app had tracking info for mass sends. #### Reasons for choosing BombBomb I had knowledge of the tool from previous experience. --- ### BombBomb worked great - Overall rating: 5/5 - Reviewer: Leslie K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was easy to use. I loved the video function and links. #### Cons I liked using this softward and didn't have any problems #### Reasons for switching to BombBomb The person who creates my emails switched. Plus, I like the video capabilities and the links. --- ### Nice Marketing Emails, lots of Limitations - Overall rating: 3/5 - Reviewer: Rachel B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frustrating. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It gave me HTML emails, fancier than just sending plain text emails thru my email account. #### Cons The edibility and customization or templates was so challenging and limited. Once an email template was created by my virtual assistant, I struggles to move content, or drag/drop without making the formatting of the email get "wonky" and messed up. Unlike other companies that have SIMPLE, drag/drop editable designs, I felt unless I knew html coding, I had little control of edit-ability once an email template was created. #### Reasons for switching to BombBomb My new virtual assistant uses VipeCloud - and I'm SO HAPPY with the switch. --- ### Rehumanizing Your Business - Overall rating: 4/5 - Reviewer: Josh C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BombBomb's service has allowed us to keep in touch with our database of 3,000+ people, as well as increased our conversion rates for new leads. What's more, when we're able to put a face to the standard text, our open rates spike dramatically. To steal a phrase from the founder's book, BombBomb helps us "rehumanize our business." #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros BombBomb makes personal, relational communication simple. Between their Prompt program (which provides us with monthly content for our general database) and their Gmail integration, there's not a part of our business that hasn't been improved in some way by BombBomb's communication solution. What's more, it's relatively easy to use for both our team (creating the videos) and our end-users (watching the videos on all kinds of devices with varying levels of internet/data connections). #### Cons The UI for the BombBomb website is a little difficult to use. If you're just shooting a video and sending it off to your recipient, it's a piece of cake. Customizing emails or finding old videos, however, isn't as intuitive as I would have liked. The good news is that the BombBomb support staff is awesome, so you're never left out in the cold if you have an issue—it would just be better if we didn't have an issue to begin with. --- ### Break Through The Noise - Overall rating: 5/5 - Reviewer: Chris W. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I LOVE BombBomb and find it a really unique part of my customer engagement process. I think it makes me stand out from the crowd in a personable way that is unique to me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I work in an industry where there are lots of comparative shoppers. They go out to a bunch of people to get a quote and then decide on the best. I find that BombBomb helps me cut through the noise of my competitors easily and allows me to make an important human connection early in the sales process y introducing the hello GIF. #### Cons The Gmail plugin is brilliant but built on older architecture, so it can sometimes act slightly unpredictably and doesn't always pick up the webcams available. Also, if working with 'Full-Screen Apps' it sometimes opens in another full screen, and the interface is a lot of wasted space as opposed to if it was a pop-up as intended. --- ### It's the Bomb!!! - Overall rating: 5/5 - Reviewer: Anastasia L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I LOVE the concept! I love the ease and the fact that they keep improving it. I'm not using BombBomb like I could be, there's SO much more to it then just the one-off video emails I currently do. I plan to switch over from my current email marketing platform to BombBomb as well and take advantage of their CRM-like capabilities as well. The customer service is superb!!!! And the email tracker is something I use all day while working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's SO easy to use and thus far still rather unique so my video emails really help me to stand out! #### Cons Honestly can't think of a thing as I've been so happy with it. --- ### BombBomb Cubed Because hey Surpassed The "Bomb" Twice Benchmark - Overall rating: 5/5 - Reviewer: John P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been using the BombBomb product since 2010 and they continue to innovate and stay #1 in the video email space. Customer service is great. Training is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customiable opt-in forms have been my long-time favorite feature building funnels. The new mobile app for real time engagement is my latest favorite feature. #### Cons I wish there was a way to create lists based on engagement score as well as a simple way to remove unengaged contacts automatically if they score less than 10 on the 100 point scoring system in the previous 6 months. --- ### BombBomb is a must have for any salesperson! - Overall rating: 5/5 - Reviewer: Mohammad E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BombBomb has been a crucial part of my client outreach business. I love being able to monitor the statistics on how many times my emails are opened and videos are watched! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How quick and easy it is to attach a video to an email #### Cons I don’t know if it’s just my browser but it always opens a new window when I log in. It wasn’t always like that #### Vendor response Hi Mohammad...thank you so much for taking time to review BombBomb! Your comment has been passed on to the product team. Replied December 2024 --- ### On the Go video creation that can be easily share to everyone and watch. - Overall rating: 5/5 - Reviewer: Winston T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Creating a video with Bombomb is very easy and fast. That being said, you can save a lot of time with less hassle experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Videos can be created using browser, a camera, or an existing video. All created videos will also create thumbnails automatically. It provides statistics to know how may watched and if the video was successfully received or failed delivery. #### Cons Pricing may not be affordable for some. Features may be limited but can be integrated with other platforms but will involve a fee. #### Reasons for choosing BombBomb It is cheaper and browser based Not to mention their workflow feature for automation. --- ### A change to the marketing game! - Overall rating: 5/5 - Reviewer: Ali H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Overall BombBomb is great! It makes email marketing campaigns easy and much more successful. People are able to make the connections of your name and your face which improves marketing returns tenfold. It is also helpful to screen record tutorials for clients to provide support. The system is streamlined and straightforward. I highly recommend it and it integrated with my CRM (CHIME) seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This makes it easy for you to connect with clients and out a face to the name with marketing campaigns. #### Cons There are not any aspects that are difficult to implement. It is straight forward and easy to use. --- ### Easy to Use! - Overall rating: 4/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I use it regularly and have had great luck using it and great response from clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Super simple to use to record and share videos, including screen shares and via text or email. #### Cons Calls to action could use some work. They exist, but I don't find them intuitive #### Reasons for choosing BombBomb Easy of use #### Reasons for switching to BombBomb Easy of use, customization --- ### Great Email Marketing tool - Overall rating: 5/5 - Reviewer: Tasha B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to learn, implement and create your own emails for branding your business to communicate with your team and customers. #### Cons Pricing was a little higher then other options out there however, ease of use and product availability made it worth it. Loved access to jpegs, download capabilities and much more. #### Reasons for switching to BombBomb Needed more options --- ### Love BombBom - Overall rating: 5/5 - Reviewer: Stacy M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love bombbomb for video recruiting emails and for event invites. #### Cons Bombbomb is pretty easy to use with being able to choose different lists to send to but I feel like some of the emails tend to get marked as spam. --- ### BombBomb a need for todays market - Overall rating: 5/5 - Reviewer: Timothy S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been great, found it early on and not seen others like it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to use, has been incorporated to my CRM for ease of use. Great option for all my emails #### Cons When it was incorporated to my national CRM, some of the features I had did not port over --- ### Useful tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great way to communicate with clients without having to type a long email or take what could be a long call. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It easy to use, and definitely a plus for communication with clients regarding design projects. I set up a station with a camera and light that connected to the computer and it was commonly used by our web ans print designers for them to present versions of projects to the clients. #### Cons I had some issues with the google plugin, but they have been improving that functionality --- ### Great product and support - Overall rating: 5/5 - Reviewer: Craig B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. better data to understand our client base #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Data Feeds DATA helps understand who our clients are which to call email turn to hot leads question box too long happy to do a bomb-bomb email to explain #### Cons Cons None we use Camtasia to edit files A workshop to trade ideas I work would nice to have Access to add team member ar lower cost but limit to email send --- ### Great way to personalize your emails - Overall rating: 5/5 - Reviewer: Deb T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great company. They are always updating their product and striving to make is very easy to use. We use it to send out announcements and communications to our agents. We get a much larger open rate than regular emails. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can record a video response from my mobile device. I get a much higher response rate that is trackable. #### Cons It was a little hard to set up templates but customer support was very helpful. --- ### Bomb Bomb is amazing! - Overall rating: 5/5 - Reviewer: Mikaelah G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our client engagement and retention has gone up significantly since using bomb bomb. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Bomb Bomb is so easy to use and is such a fun way to keep in touch with my clients! My team uses Bomb Bomb to make personalized videos to send to clients after appointments, we all schedule videos for the holidays! Sending videos is such a great way to make a connection with clients and potential customers and you can't beat the price! 10/10 recommend for anyone looking to build great relationships with their clients and stand apart from the competition. #### Cons I have no complaints about the software so far! It is super easy to use and Bomb Bomb has an amazing library of webinars, podcasts, and other tools to help you along the way. --- ### Wonderful Sales Tool - Overall rating: 5/5 - Reviewer: Grant B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, if you have any sort of sales role that sends a lot of emails, it's definitely worth looking into to set yourself apart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very practical, easy way to differentiate us from our competition. We immediately got good feedback from the time we started using it. Integrations are super easy. #### Cons I think it is a bit expensive for what it does. $30 a month seems overkill. Design is also fairly limited. --- ### Difficult to use and sort leads and very limiting. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It's cool and seamless in function but contact management is awful. Sorting is nearly non-existent. #### Cons videos don't play in gmail and freeze a lot. I can use giphy, create a gif and link it to a youtube via inside gmail for fee and it has the same function with almost no extra time to do it. --- ### Great software for sending video messages. - Overall rating: 5/5 - Reviewer: Kyle W. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bomb Bomb is a amazing software to send video emails. Has its own app which makes is simple and easy to use. Also ties into CCB which is amazing. #### Cons The backend can be a slight bit complicated but after a couple times it makes since. other than that it is a great product. --- ### BombBomb Video Messaging Reviews - Overall rating: 5/5 - Reviewer: Brittany G. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, using bombbomb has been great and we get lots of positive feedback on the clients’ end of the communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The simplicity of this software is great for those of us who aren’t very tech savvy. The read/watched receipts are also great! #### Cons Getting an email in video format is new and unique but sometimes when clients receive them they aren’t in a private place to listen to it. The information being shared may be confidential or personal. Not really about the software though. ## More reviews [Next reviews](https://www.softwareadvice.com/video-management/bombbomb-profile/reviews/?page=2) --- BombBomb Reviews, Pros and Cons - 2026 Software Advice