# icon

> Reviews of Promo.com. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Promo.com is a good fit for you!

Source: https://www.softwareadvice.com/video-marketing/promo-com-profile/reviews/

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Social Media Marketing Software](https://www.softwareadvice.com/marketing/social-media-marketing-comparison/)

/

[Promo.com](https://www.softwareadvice.com/video-marketing/promo-com-profile/)

/

Promo.com Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/video-marketing/promo-com-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/video-marketing/promo-com-profile/alternatives/)

# Promo.com User Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(132)

4

(46)

3

(14)

2

(9)

1

(11)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.2

Value for money

3.9

Functionality

4

* * *

### Pros

"The templates are well designed for social media video creation."

"Also, it is easy to convert videos from one format to another."

"This software has some incredible features that can help me customize the video ads according to the size and dimensions of the required social media platforms that you can publish."

### Cons

"Without notification they charged my credit card for another year and will not reverse the charge because the auto renew button was automatically set in their settings."

"Probably an indication that they can't keep customers any other way perhaps....."

"Customer Service will ignore my pleas to fix the website and come up with excuses for it not working properly. Since I paid over $2000 for the year and I can't use this product anymore and they won't give me credits or a refund."

* * *

**Weigh the pros and cons with an expert.** Tell an advisor what matters most to you: they'll help you evaluate the pros and cons and narrow down your shortlist.

Narrowing down your options?

Talk to a Social Media Marketing advisor for real-time pricing and tailored feature breakdowns.

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

212 results

Sort by

Promo.com Reviews, Pros and Cons - 2026 Software Advice