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Freshcaller vs GoTo Connect

Freshcaller vs GoTo Connect

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Overall Rating
4.0 (35)
4.5 (667)
Ease-of-Use
3.9 / 5
4.4 / 5
Value for Money
3.8 / 5
4.4 / 5
Customer Support
3.8 / 5
4.6 / 5
Functionality
3.8 / 5
4.5 / 5
Last Review Written
August 13, 2023
January 28, 2025
Pros/Cons
  • Pros

  • I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.
  • Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.
  • Nice features like automations. Easy to use in the set-up.
  • Cons

  • The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.
  • A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
  • Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.
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  • Pros

  • We are very happy with our change over to Jive. The on-boarding support team was very good too.
  • The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help. Their app integration works well.
  • Greatest value for the software and all it's features (more than I need/use). I feel confident that it's been very reliable and know if I have any issues...customer service is very prompt and helpful.
  • Cons

  • There have been issues with the phone app with lags and inefficient call-diversion (while on the move).
  • We had a very poor experience, and we don't be considering it in the future.
  • If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2025

Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos