# Mosaicx Software Reviews, Demo & Pricing - 2026 > Review of Mosaicx Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/virtual-assistant/mosaicx-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Mosaicx Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Mosaicx 2026: Benefits, Features & Pricing Wondering if Mosaicx is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Mosaicx 3.8 [(5)](https://www.softwareadvice.com/virtual-assistant/mosaicx-profile/#reviews) Pricing Pricing available upon request ### About Mosaicx Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experiences, resulting in increased customer loyalty. Intelligent Virtual Agents (IVA) sounds human and understands nearly anything a customer says. It allows customers to describe issues in their own words, which creates a delightful experience and creates a quicker, easier path to resolution. Mosaicx gives businesses access to a collection of industry-specific service modules, making the solution easy to adapt for your audience. Additionally, these modules also allow Mosaicx to automate a wider swath of customer requests than other types of service automation tools. Mosaicx Outreach covers the text-messaging side of customer service. This makes Mosaicx an all-in-one inbound and outbound service solution. Schedule and automate messages, which may display the brand name, logo and colors to make your recipients more comfortable. Consider using Mosaicx Outreach for link sharing, verification codes, location sharing, prescription refill reminders, marketing messages and more. Additionally, proactive text messaging can resolve issues before customers call, but Outreach and IVA... can also operate simultaneously, allowing customers to communicate by phone and text at the same time. Mosaicx Insights provides data on system functions and experiences created in almost real time. See how many calls were received, how many texts were delivered, how long customers spent talking to the IVA, what percentage of the call time was spent in automation, and more. Additionally, users can manage the solution in this console, creating a single source for all that is Mosaicx. Mosaicx offers Avoke, a customer journey analysis tool, which records and displays information about calls from dial to hang up. It records time on hold, chats with an agent, all transfers and surveys at the end. Additionally, with this data, users can see where the experience is best and where it can be improved. Living in the cloud, Mosaicx is simple to access and highly secure. Additionally, designed to support both customer service and HR needs, businesses use Mosaicx to create personalized, enjoyable experiences for customers, employees and more. Wondering if Mosaicx is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Mosaicx User Interface ## Popular Mosaicx Alternatives Main Product Mosaicx 3.8 [(5)](https://www.softwareadvice.com/virtual-assistant/mosaicx-profile/#reviews) Ratings Breakdown - 3.80Ease of use - 3.67Value for money - 4.0Customer support - 3.60Functionality Pricing Available upon request Get Price Alternative Product [Twilio](https://www.softwareadvice.com/voip/twilio-profile/) 4.4 [(504)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.19Value for money - 4.03Customer support - 4.51Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) 5.0 [(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.69Value for money - 4.87Customer support - 4.63Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Inxide](https://www.softwareadvice.com/call-center/inx-app-profile/) 4.6 [(10)](https://www.softwareadvice.com/call-center/inx-app-profile/#reviews) Ratings Breakdown - 4.30Ease of use - 4.43Value for money - 4.60Customer support - 4.30Functionality Pricing Starting at €0.80 per month Get Price ## Mosaicx Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Mosaicx Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Mosaicx 2-Way Messaging Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Application Management Attended Automation Audit Trail Auto-Dialer Automated Responses Autoresponders Batch Communications Business Process Automation Call Disposition Call List Management Call Reporting Call Tracking Call Transfer Campaign Management Campaign Planning Campaign Scheduling Chat/Messaging Chat Transcript Communication Management Compliance Management Computer Telephony Integration Configurable Workflow Contact Database Content Creation Content Management Contextual Guidance Conversation Intelligence Custom Development Customer Database Customer Engagement Customer Experience Management Customer History Customer Journey Mapping Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Customizable Templates Data Aggregation and Publishing Data Extraction Data Import/Export Data Visualization Deep Learning Document Management Engagement Tracking Event Triggered Actions For eCommerce For Sales/Marketing Intent Recognition Interaction Tracking Interactive Content Knowledge Management Machine Learning Message Personalization Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Language Multiple Data Sources Natural Language Processing Natural Language Search On-Demand Communications Performance Management Performance Metrics Performance Monitoring Personalization Phone Key Input Pre-Configured Bot Predictive Analytics Predictive Dialer Pre-recorded Messages Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Role-Based Permissions Rules-Based Workflow Scheduled Messaging Search/Filter Shortcodes SMS Messaging Speech Recognition Speech Synthesis Survey/Poll Management Surveys & Feedback Task Management Template Management Templates Text Analysis Text to Speech Third-Party Integrations Transfers/Routing Trend Analysis Unattended Automation Virtual Personal Assistant (VPA) Visual Analytics Voice Customization Voice Mail Voice Recognition Workflow Automation Workflow Management ## Mosaicx User Reviews Overall Rating 3.8 Ratings Breakdown 5 20% 4 40% 3 40% 2 0% 1 0% Secondary Ratings Ease of Use 3.8 Value for money 3.7 Customer support 4.0 Functionality 3.6 Have you used Mosaicx and would like to share your experience with others? VR Verified Reviewer Marketing and Advertising 11-50 employees Used daily for free trial Review source Reviewed February 2025 Outstanding AI-driven communication solution 4 Highly efficient and enhances customer interactions Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Powerful AI automation with excellent accuracy. Cons: Initial setup takes some time to configure. Read More DE Denise E. Verified reviewer Marketing and Advertising 201-500 employees Used daily for less than 12 months Reviewed June 2023 Move to Mosaicx 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: We moved from a legacy IVR application to Mosaicx, one of the benefits is use of Conversational AI to dynamically modify content and the use of Natural Language for an improved customer experience. Cons: No issues with the transition to Mosaicx. There are so many new features and functionality available, it's a work in process to fully upgrade old applications to optimize all the options available on Mosaicx. Read More AP Angela P. Verified reviewer Consumer Services 201-500 employees Used daily for less than 2 years Reviewed June 2023 Mosaic Review 3 Ratings Breakdown 3 Ease of use 3 Customer support 2 Functionality Pros: We really have not taken advantage of many of the features offered in Mosaicx. Cons: There isn't enough feedback on opportunities for change in the IVR and/or data on the voice of the customer. Reasons for switching to Mosaicx Because we were looking for software that would be more intuitive and provide us with the ability to allow customers to self-serve. Read More RG Ronfrancis G. Verified reviewer Telecommunications 1001-5000 employees Used weekly for less than 2 years Reviewed June 2023 Mosaicx Review 5 Our end clients may not quite notice but the setup time is a lot faster compared to how it was before. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Its the ease of use compared to the old workflows that we have, phone lines which took longer to setup before can be just a few clicks away. Cons: Probably user experience? you'd really have to navigate throughout the platform before you can truly understand it, but it'll take some time for us to fully understand the platform. Read More ST Stephanie T. Verified reviewer Utilities 1001-5000 employees Used daily for less than 6 months Reviewed November 2022 Mosaicx IVR Review 3 Mosaicx is our hosted IVR platform. This platform handles all inbound calls from our utility customers and offers critical self-service options like electric outage reporting, bill payment, and bill due date extensions. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: We have been implemented with the product for about 3 months. We are looking forward to ease of making changes to call flows/menus. We also appreciate the attention to issues we have encountered with interdigit recognition, etc. Cons: Since our implementation in July 2022, our only concern has been the interdigit recognition, throughput and recognition rates. Vendor Response Thank you for leaving a review, Stephanie. Our customer support team appreciates your 5-star rating of them! We're happy you've experienced benefits in only three months. We look forward to your continued success, and we appreciate your feedback. If you need anything at all, please don't hesitate to reach out to our team. To your success, Brittany, Mosaicx Replied November 2022 Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Mosaicx with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice