Firmex Virtual Data Room Software

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About Firmex Virtual Data Room

Firmex Virtual Data Rooms is a HIPAA-compliant cloud-based virtual data room solution for small, midsize and large enterprises. It caters to mergers and acquisitions advisory, corporations, funds and private equity, pharmaceutical, mining and energy, investment banks and law firms. Primary features include document management, data security, user invitations, user activity, audit trails and reporting. Other features include two-factor authentication, user-access management, email upload and drag and drop. Users can organize new documents by implementing the versioning feature of the software. The ‘View As’ feature allows users to preview the data rooms while checking the security settings. Other modules of the software include FileSend and Document Sharing. ...

Firmex Virtual Data Room Pricing

Single-Use Data Room One-time fee Multi-Use Subscription Annual fixed fee Contact Firmex for prici

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Firmex Virtual Data Rooms Document management

Firmex Virtual Data Room User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 77 reviews

Anonymous

Verified reviewer

Company size: 501-1,000 employees

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed May 2019

To be or not to be organized!

Excellent. Easily adapted to our current work environment.

Pros

Ease of use. Simple integration with our current work flow management. Rapid customer response.

Cons

Sometimes difficult to find answers to questions regarding the tool.

Response from Firmex

Hi, Thank you for your review. We're so pleased our platform integrates with your current work flow smoothly and you've had the chance to speak with our fantastic Support Team! If you have any questions about Firmex features or functionality, we have our Firmex Knowledge Base available online. It has tons of helpful articles, FAQs and how-to videos. https://support.firmex.com/hc/en-us I use the tool myself quite frequently - but I do find that occasionally my search terms don't return the results that I KNOW are in there somewhere. In those instances (and any other time you have a question), please feel free to utilize our award-winning Support Team. They're available 24/7/365 by phone at 1(888)688-4042 ext. 11 or by email at support@firmex.com. Thank you again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth

Replied June 2019

Ian

EDF Renewables

Verified reviewer

Company size: 10,000+ employees

Industry: Renewables & Environment

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Functionality

4

Reviewed May 2019

Simple, yet valuable

I've used Firmex DVR on many projects and it's much easier to use than other solutions. Data rooms requiring training will reduce the utilization by the project team.

Pros

Firmex VDR is easy to use. It offers the ability to toggle quickly between projects, has an intuitive folder structure, and allows for easy uploading and viewing of documents.

Cons

Having an embedded version control option would be valuable, with an easy way to distinguish between drafts and final versions of documents.

Reasons for choosing Firmex Virtual Data Room

Ease of use, and easy navigation across projects.

Response from Firmex

Hi Ian, Thanks for the review! With regard to Firmex having an embedded version control option, you'll be glad to know that we have one. Here's a quick summary of our versioning and document status options: Firmex's versioning feature is built-in to our system. You can choose to upload a new document, or a new version of a document. You and your team can always access the version history, while only giving guests users access to the latest version of the document (the "document of truth"). Firmex can also detect new versions of a document based on the content of the document. Firmex also supports content status on documents and folders. Many of our customers use this content status to designate whether a document is in draft, awaiting review, or final. This usually coincides with our document comment and tag systems. Your Customer Success Manager will follow up with you to demonstrate these features at your convenience. Kyle Bardsley Senior Director, Customer Operations & Growth

Replied June 2019

Anonymous

Verified reviewer

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

4

Customer support

2

Functionality

3

Reviewed May 2019

Overall Good, But No Bells & Whistles

Overall good, but limited customer support.

Pros

Easy to use. Cost effective. User-friendly. Intuitive.

Cons

Highly limited functionality and user analytics.

Reasons for choosing Firmex Virtual Data Room

Cost-effective solution.

Response from Firmex

Hi there, Thank you for your feedback. We're very pleased you're happy with our platform. We're constantly working on improving our product, releasing new updates each month to bring new functionality to our amazing customers. We very much appreciate the importance of having clear, easily accessible analytics when it comes to your various dataroom needs. For this reason, one our main focuses for the 2019 Product Road-map is improving reporting functionality. If you're interested about hearing more about the upcoming releases, or have questions about product functionality, I'd be happy to arrange a call to discuss at your convenience. Alternatively, our award-winning Support Team is available 24/7/365.They can be reached at 1.888.688.4042 x11 or support@firmex.com. Thanks again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth

Replied June 2019

Connie

First Majestic Silver Corp.

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Mining & Metals

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

5

Reviewed May 2021

Firmex Dataroom

Great customer service. The software is easy to use and manage.

Pros

The dataroom is easy to set up and easy to use. As an administrator, it is easy to add users and control their access. The watermark feature is great as there is a timestamp of when documents are downloaded.

Cons

Downloading the entire database is not easy and takes a lot of time.

Response from Firmex

Thank you so much for the feedback Connie. We wanted our user wizard to be simple and straight forward, so it's great to hear your positive experience. Watermarks are certainly a popular feature with our clients, especially given the fact that a third party plug-in is not required. In terms of downloading an entire database, this really depends on the amount of data within a particular project. Ensure you are downloading directly to your local computer. We will follow up with you directly to see if we can improve this process for you. Jason - Director of Customer Success

Replied June 2021

Stephanie

Duff & Phelps

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Investment Banking

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed March 2021

Due Diligence Usage

Overall positive experience, hit some snags but CSRs have been quite helpful

Pros

Ease of use, continuous updates, easy to teach clients to use

Cons

importing and exporting documents can be problematic (e.g. files too large, titles too long)

Response from Firmex

Stephanie, thank you so much for your review and feedback. Although we don't have a definitive maximum upload size, if issues are experienced we advise keeping larger uploads between 5-10GB, and maintaining single-files under 5GB. We also recommend uploading directly from your local computer rather than a network drive, as the latter will be much slower depending on your network settings. In terms of downloads, we have to adhere to Windows file path limitations, our system will automatically truncate file names to ensure the download is successful. To help mitigate this file path limitation it's best to save directly to your c:\ and omit numbering if possible, this knowledge base article helps explain the file path limitations. Of course, do not hesitate to contact myself or our support team if you have any further questions. Jason - Director of Customer Success https://support.firmex.com/hc/en-us/articles/204579793-Why-is-there-a-tilde-in-my-downloaded-documents-

Replied April 2021

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