About Firmex Virtual Data Rooms


Firmex Virtual Data Rooms is a HIPAA-compliant cloud-based virtual data room solution for small, midsize and large enterprises. It caters to mergers and acquisitions advisory, corporations, funds and private equity, pharmaceutical, mining and energy, investment banks and law firms. Primary features include document management, data security, user invitations, user activity, audit trails and reporting.

Other features include two-factor authentication, user-access management, email upload and drag and drop. Users can organize new documents by implementing the versioning feature of the software. The ‘View As’ feature allows users to preview the data rooms while checking the security settings. Other modules of the software include FileSend and Document Sharing.

It offers mobile applications for iOS and Android devices. Support is offered via email and over a phone. Other support options include a help guide, online case submission and a knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

50 Reviews of Firmex Virtual Data Rooms

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(33)

4 stars

(16)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 50 reviews

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May 2019

Ian from EDF Renewables

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

May 2019

Simple, yet valuable

I've used Firmex DVR on many projects and it's much easier to use than other solutions. Data rooms requiring training will reduce the utilization by the project team.

Pros

Firmex VDR is easy to use. It offers the ability to toggle quickly between projects, has an intuitive folder structure, and allows for easy uploading and viewing of documents.

Cons

Having an embedded version control option would be valuable, with an easy way to distinguish between drafts and final versions of documents.

Response from Firmex of

Replied June 2019

Hi Ian, Thanks for the review! With regard to Firmex having an embedded version control option, you'll be glad to know that we have one. Here's a quick summary of our versioning and document status options: Firmex's versioning feature is built-in to our system. You can choose to upload a new document, or a new version of a document. You and your team can always access the version history, while only giving guests users access to the latest version of the document (the "document of truth"). Firmex can also detect new versions of a document based on the content of the document. Firmex also supports content status on documents and folders. Many of our customers use this content status to designate whether a document is in draft, awaiting review, or final. This usually coincides with our document comment and tag systems. Your Customer Success Manager will follow up with you to demonstrate these features at your convenience. Kyle Bardsley Senior Director, Customer Operations & Growth

May 2019

Emma from Cripps LLP

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2019

Firmex Data Room

I really enjoy using Firmex, easy to use and a great way of client seeing documents.

Pros

Easy to use, i like that you can drag and upload documents makes it really quick

Cons

The documents don't go in alphabetical order

Response from Firmex of

Replied June 2019

Hi Emma, Thanks for the review! Regarding your comment that documents don't go in alphabetical order, documents in your data room can be sorted by a number of columns, including document name, upload date, uploader, size, status, version number, etc. As the administrator, you may choose which columns are displayed. Guest users also have the option to sort columns whichever way they choose. If you'd like to view the entire contents of your data room in alphabetical order, the Quick View > All filter can also be sorted by document name, folder name, size, status, etc., giving you an alphabetized view of your entire project. Your Customer Success Manager will follow up with you to demonstrate these features to you at your convenience. Kyle Bardsley Senior Director, Customer Operations & Growth

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Firmex Virtual Data Room

For the Real Estate and Investment banking, the sharing of confidential documents within the company and taking on projects being in a group has been made easier. The legal documents and the finances which cannot be exposed can be accessed and updated from anywhere with Login access, for example on my iPhone. Tracking old files is much easier, as we go through sharing hundereds of files everyday with corrections pointed and re-corrected.

Pros

The custom sharing platform which is secured and the visibility control for employees. The best part of software is the document validity & password we can set and the people we can choose from list that can access or view the documents. Also the same document cannot be shared by E-mail or any other non Data-room platform and if done. We can control the share and track of the confidential documents.

Cons

The drawback of this software is that we cannot assign different permission or access levels to people in same group. Also, the time stamp cannot be changes to local time, it's always EST available.

Response from Firmex of

Replied January 2019

Hello! Thank you for using Firmex. We pride ourselves on our customer service and you having the best experience. In the future, we would be happy to show you how to set user-based permissions in the data room. It's a function we have to set from our end, as group-based permission is the preference of a majority of our users, it's our default. In terms of time zones, increased functionality is on our road map. As it stands now all of our reports can be run at any time zone, be it est, your time zone, or anyone you choose. Happy to jump on a quick call at your convenience. Thanks you, Jason @ Client Success

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Firmex meets expectations!

Pros

Firmex is easy to use on both an admin and user perspective. The support from Firmex makes it easy to troubleshoot issues. Firmex is by the far the best VDR platform I've used (cost combined with functionality).

Cons

The process of allowing users to view certain documents within the VDR could be improved. For example, not having to setup permissions by group, but by user. Further, understanding when users are downloading information by receiving email notifications.

Response from Firmex of

Replied June 2019

Hi, Thanks for the review! We hear you loud and clear. The majority of our clients prefer group-based permissions and the advantages that come with it, but we understand that certain projects require user-based permissions. Our Client Services team would be happy to customize your project to allow for user-based permissions. This will allow you to hide documents inside a folder by user, as well as setting up users instead of groups. I'd be happy to hop on a quick call at your convenience. Thanks again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth

May 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

To be or not to be organized!

Excellent. Easily adapted to our current work environment.

Pros

Ease of use. Simple integration with our current work flow management. Rapid customer response.

Cons

Sometimes difficult to find answers to questions regarding the tool.

Response from Firmex of

Replied June 2019

Hi, Thank you for your review. We're so pleased our platform integrates with your current work flow smoothly and you've had the chance to speak with our fantastic Support Team! If you have any questions about Firmex features or functionality, we have our Firmex Knowledge Base available online. It has tons of helpful articles, FAQs and how-to videos. https://support.firmex.com/hc/en-us I use the tool myself quite frequently - but I do find that occasionally my search terms don't return the results that I KNOW are in there somewhere. In those instances (and any other time you have a question), please feel free to utilize our award-winning Support Team. They're available 24/7/365 by phone at 1(888)688-4042 ext. 11 or by email at support@firmex.com. Thank you again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth

May 2019

Stacy from Sutin Thayer & Browne

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Firmex works for legal practice

Overall I've found Firmex support to be outstanding. You get answers quickly and they are helpful when dealing with our clients.

Pros

I like that our clients don't need any special training or hand holding to use the software. Once they login it is very simple to upload/download documents and understand without special training. I also really like the different levels of security, as we often have multiple clients with different levels of access all in the same document room.

Cons

I can't think of anything at the moment that I'm dissatisfied with.

July 2016

Matt from Marriott & Co.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

Excellent Choice for a VDR

Our firm has used Firmex VDRs for dozens of investment banking transactions and are very pleased with the product they put out as well as the support and service we receive.

Pros

The functionality is perfect for running a VDR to share documents and files with many parties while controlling the document flow and accessibility of any party on any document. The product is very competitively priced compared to a lot of the service providers out there. Customer service is very prompt and happy to walk you through any issue, small or large. Firmex is also continually improving its services.

Cons

Security functionality is limited once the files have been downloaded by another party (if you allow them to download). Once a party bulk downloads you lose the ability to track their access and usage of documents and delete the document if you would like to remove their access from the information completely.

May 2019

Emily from McMillan LLP

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

User-friendly and intuitive product

We have used Firmex at our firm for over 5 years. Every day I am asked to create data rooms because everyone knows it's the easiest and most efficient way to share documents confidentially.

Pros

Very easy to use, simple, quick, amazing customer service and functional for the various needs of our firm.

Cons

There isn't much I don't like about the software. Perhaps adding some more robust features would be useful but I know the team always has exciting things on their product roadmap so I usually see these enhancements on a regular basis!

October 2018

Anjuman from Kurmann Partners

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Feedback - Frimex VDR

Overall, experience has been good and can really recommend.

Pros

Firmex is much easier to use compared to other VDR providers. It is very intuitive to use.

Customer service is really good as well. The executives have a good understanding of the system and are quick to solve probelms and answer questions.

Cons

The space provided for answering diligence questions is too small. When responding to a question it will help if the window expands with the answer, so that the user can view the whole answer rather than scrolling within the small window.

March 2019

Douglas from The Food Partners, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Firmex Virtual Data Rooms review

As a longtime user, I have only had positive experiences with Firmex.

Pros

Ease of use and functionality is the most positive attribute.

Cons

Few cons, but select users have had trouble receiving Firmex automated emails due to spam filters.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Firmex

Pros

Ease of use is very good. Speed and customization are good as well.

Cons

Files are not tethered after bulk downloads which limits reporting on how guys are using files

Response from Firmex of

Replied June 2019

Hi, We appreciate your review. With respect to your comment that, "Files are not tethered after bulk downloads which limits reporting on how guys are using files," Firmex's document protection options do indeed enable administrators to monitor and control documents after they've been bulk downloaded by a user. Depending on which document protection options are set (e.g., Lock To Computer or Expire Access), you should be able to see if and when a document was opened or printed on a user's computer. I'd be happy to hop on a call to demonstrate these features at your convenience. Thanks again for choosing Firmex, Kyle Bardsley Senior Director, Customer Operations & Growth

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Fantastic VDR's

Pros

Very easy to use - incredibly easy to set up and edit data rooms, add documents to them, and give access to viewers

Cons

Honestly, nothing - I don't think there's much they could improve on!!

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4