Overall experience has been very good and positive. The support from the bigmarker team was exceptional.

Big Marker is easy and quick to setup and use. Supports a wide range of features which include simple webinars to more complex online events. Has inbuilt user registration and payment collection options which makesit a powerful and complete solution to your various online streaming and conferencing needs.

Pricing can be made more competitive and whitelabelling can be inlcuded in the existing plans at an extra charge.

Clients love the experience. Very user friendly. I LOVE it! I've tried a lot of webinar tools (including Zoom webinars) and BigMarker is just a better experience and built for marketing and sales.

Powerful leadgen and sales features built directly into the webinar suite

There are a lot of options to customize, so sometimes it feels slightly overwhelming. But, once you have "template" webinars set up, they are easy to duplicate so you never have to worry about the settings again.

It's a mixed bag. I like that they are making improvements but my biggest issue is the user experience with microphones and sadly there has been no fix for that. I wish there was an option to click somewhere and see what attendees are seeing, which would be helpful when you're trying to coach them through the process of turning on their microphones. If it weren't for the microphone problem I probably wouldn't be looking elsewhere.

We've used BigMarker for more than a year. After trying out several options, I was directed to go with the cheapest. I believe the price has gone up since then. I know that they must be continually working on it because I keep seeing more features added, such as automatically muting my microphone when the video plays. They are pretty quick about getting back with me when I have questions (although it doesn't always resolve an issue). I do like the recording feature, especially since they have added the ability to trim the video right on the website. I also like that you can download the recorded video of the webinar.

We do webinars monthly, usually more often than that. Setting up a webinar is frustrating because several options are offered without explanation of what each option entails. Worst is the attendee experience. I put the mic icon + instructions on our presentation's first slide, but attendees always have problems finding it and we waste several minutes trying to do so, even with a dedicated web person at the controls. Also last time I was presenting at home, with another person presenting from the office. I realized when viewing the video that when my connection dropped, the webinar stalled. Also attendees had to figure out how to turn off webcast mode (I had not set up the webinar to be in webcast mode so I was surprised this was necessary) before being able to turn their microphones on and then there was such an enormous echo that no one could understand each other. This is problematic because we do a lot of custom solutions and I really wanted to hear from the customers about what problems they needed to solve. The chat feature works nicely but not everyone wants to type. In contrast, we use Slack internally and you can easily turn on your mic or other features. When I contacted customer support, they did get back with me fairly quickly but didn't really address the problem to my satisfaction. When I sent another email, they just cut and pasted the response from the first email, so it was frustrating, especially because I have found their responses helpful in the past.

This is a fantastic webinar tool. I am never disappointed. This is my sleeper tool. Hardly anyone knows them. They are more focused on the Enterprise space, but are affordable enough to be used by businesses like ours.

Stable. Very easy to set up. Rapid and helpful support. Tons of features - so many it was overwhelming at first. Very polished, it makes us look professional. Automations and SMS are very useful. Always improving it.

Two years ago there were some UX niggles that have since been fixed. They improve this tool regularly. Attendees with poor internet connectivity often have bad experiences, but that's the breaks.