Citrix DaaS vs ConnectWise Automate

RATING:

4.3

(151)

Citrix DaaS has 151 reviews and a rating of 4.3 / 5 stars vs ConnectWise Automate which has 127 reviews and a rating of 4.14 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (151)
4.1 (127)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
May 31, 2024
April 25, 2024
Pros/Cons
  • Pros

  • Once set up, it runs solid. Management of vm's is fairly easy, and the portal to access them is easy to use.
  • Using Citrix allows for sharing of most confidential data with confidence. Citrix when paired with two stage security is one of the best software suites on the market.
  • Cons

  • It is difficult to log in once the virtual desktop is locked.
  • It makes everything else crash and is difficult to use.
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  • Pros

  • Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.
  • The remote program is really good. Very simple and quick when a caller has called in.
  • Cons

  • Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
  • Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos