PagerDuty

RATING:

4.6

(210)

About PagerDuty

PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes. Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels. PagerDuty offers integration with over 150 monitoring tools, deployment and ticketin...
PagerDuty analytics

PagerDuty Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for PagerDuty

1 - 5 of 208 Reviews

Jo

Verified reviewer

Computer Networking

Used free trial

Review Source: GetApp

OVERALL RATING:

5

Reviewed April 2015

From 10,000 emails to one actionable alert: PagerDuty

I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...

PROS

Simple setup and easy first alert. Comprehensive incident management, reporting and analytics to focus on what matters. Highly configurable alerting that is controllable by the recipient themselves. Easy escalation, resolution and communication features in mobile application and via the web. Well supported SMS and Phone alerting and incident management - Internationally Quick and easy support for the product - from a great PagerDuty team. Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

CONS

PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing! While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

James

Education Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

The best option if you need to be alerted for when things go down

We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.

PROS

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

CONS

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

Reason for choosing PagerDuty

Pager duty was cheaper, had more functionality and could auto-resolve tickets with service now.

ryan

Consumer Electronics, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2019

reliable

PROS

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

CONS

Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.

De Ville

Marketing and Advertising, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2019

PagerDuty is the perfect solution for managing our production support team

PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

PROS

- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver

CONS

- Pricing is a bit more than some competitors

Reason for choosing PagerDuty

PagerDuty is a more polished product and it meets our needs better.

Reasons for switching to PagerDuty

The manual process was confusing to everyone and a pain to maintain.

James

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

The standard in on-call notification

I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.

PROS

Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

CONS

The Mobile app sometimes has issues refreshing when there is a lot of activity.

Reason for choosing PagerDuty

Price, features, ease of integration, ease of use.