All ALICE Receptionist Reviews
1-25 of 39 Reviews
Sort by
Mabry
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Elevated contact-free greeting
It has been great! We've had positive feedback from all who interact with ALICE.
PROSWe have thoroughly enjoyed the ease of use for clients, staff, and administrators.
CONSThe back-office account is a little slow, but I hear changes are coming to that in 2023.
Reason for choosing ALICE Receptionist
We sought a reception Kiosk that was substantial and could easily catch the attention of anyone entering our office. Additionally, we had a design idea in mind prior to selecting a virtual receptionist. The customization capabilities of ALICE were able to create what we had in mind perfectly.
Vendor Response
Thank you for the review!
Replied November 2022
Travis
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
7+ Year ALICE User
ALICE never takes vacation, and is much more cost effective than having a separate employee in the lobby just to greet our occasional guests and accept package deliveries. Overall its been a good experience with a few expected kinks that come along with new technology.
PROSIt allows us to utilize all our personnel more efficiently by not having someone constantly in the lobby. The system pages whomever a visitor is there to see, and then each employee can retrieve their visitor accordingly. It also prevents unwanted guests from wandering into the halls of our office space as was the case before. The security aspects are great when combined with a secure locked door between your office space and the ALICE location.
CONSIntegration with a phone system was difficult. I recommend integration with computers, meaning all users need to have a mic and webcam at their desktops. When we implemented the system 7 years ago, that was not as common as it is today. We are looking forward to how our newest system works in this manner.
Reason for choosing ALICE Receptionist
We have a secure lobby and rather than employ someone full time to sit in a locked lobby away from our other office operations, we discovered the ALICE Receptionist system. We've used it successfully for over 7 years now and are currently installing our second unit.
Vendor Response
Thank you for the review and your long-term partnership with ALICE!
Replied November 2022
David
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2018
Constant bugs and poor customer support
When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry
CONSConstantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs
Vendor Response
Hello David, We are sorry that your experience has not been exceptional. We do not have customers reporting issues like you are stating. We also have no reported issues with our customer support team. We would love the opportunity to make your experience better. Please feel free to contact the ALICE support team to address what issues you are experiencing. Thank you.
Replied July 2018
Colton
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Remote reception to save money on employment costs
People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to it. One disappointing thing (that really doesn't have anything to do with ALICE itself), is that we have a very hard/flat reception room, so everything echoes. Even after installing sound dampening it was hard to hear clients and for them to hear us. I suggest making sure that your reception area is built to dampen sound, otherwise you may experience the same frustrations that we have encountered.The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.
PROSThis was impactful for us because we were able to cut the costs of an entire reception. ALICE serves its job well and provides a fairly easy start-to-finish solution for clients to reach the people they are wanting to get ahold of when they enter the building.
CONSThe calls have a small delay when connecting to our phone system. That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone. You might be starting your sentence to realize someone else is already talking over you. Otherwise there are no cons that came to mind for this software. Keep that small detail in mind when choosing to set up this service. It's still very workable, though.
Vendor Response
Thank you for the review, Colton!
Replied November 2022
Bill
Chemicals, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
hey Alice
Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.
PROSAlice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.
CONSShe tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.
Vendor Response
Thank you! We are so pleased that ALICE meets your needs.
Replied November 2018
Philip
Real Estate, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2016
Your Next Receptionist is a Computer
Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.
PROSEasy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.
CONSWhile we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.
John
Industrial Automation, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Alice at Tozour
Using ALICE at Tozour has eliminated the need for a human receptionist.
PROSSetup easy. Making necessary adjustments is made easy by their great tech support.
CONSDidn't like the custom hardware as much. We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.
Vendor Response
Thank you so much for your wonderful review! We are so pleased that our support staff was able to assist you with anything you need!
Replied October 2018
Firdaus
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Helps Minimize Wait Time
I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.
CONSOccasionally it freezes but a quick restart usually gets it moving again.
Vendor Response
Thank you for your review and for being a loyal customer! We are glad that ALICE is helping you and your guests.
Replied November 2018
Greg
Consumer Goods, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
ALICE Receptionist Review
would do it again all over
PROSThe cloud version is easy to update, the tech support is quick to respond to errors and fix them. can even have them make changes for holiday themes on Alice
CONSthere isn't anything i can think of that could be a con of this software.
Vendor Response
Thank you! We love our ALICE holiday themes and out support team is happy to set them up for you.
Replied November 2018
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed October 2018
ALICE Receptionist Review
We have had it for several years now and not had any real issues. It does lack some reporting capabilities that required us to create our own custom web page for checking
PROSAbility to call from a SIP server Access Custom URL's
CONSReporting Capabilities Check out time not spanning across multiple days
Vendor Response
Thank you for your review! Please let us know how we can continue to help you.
Replied November 2018
James
Defense & Space, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
GreenSource Fabrication
The system functions as advertised and is a cost savings SAAS system.
PROSSelf check in with DoD, State Department, ITAR prescreening and vetting visitors
CONSThe scanner disconnects too often and we have to reboot. It is waaaay better than a year ago, but still goes off-line for no apparent reason.
Reason for choosing ALICE Receptionist
The WinTech Team was very supportive and did a great job highlighting feature that were particularly beneficial to us in our industry.
Vendor Response
Thank you, James! We are glad to hear about the team's support and that ALICE is providing a benefit for your business.
Replied November 2022
Kyle
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Alice for 5 years now
overall, we find Alice quite helpful to our guests.
PROSThe Alice software works well. We are able to customize the screens to show guests what we want.
CONSThe touchscreen system itself ages quickly, we find ourselves rebooting the system very frequently.
Vendor Response
We are so happy to know that ALICE is helping you! Thank you for your loyalty to us and for your review.
Replied November 2018
Erin
Government Administration, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed May 2021
Alice is easy to use and helps improve safety to staff
ALICE makes the whole visitor to the building experience better for all! It helps us narrow down their needs quicker and allows us still welcome in person guests while not having to take shifts in the lobby watching for the door. A life changer!
PROSHaving Alice in our business lobby has helped improve our customer service. We are able to safely respond to visitors at the door and can even speak to them over the screen to help direct them on where they need to go. The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.
CONSThe only real negative is that our kiosk is in a vestibule - unless we choose an upgrade and factor in future configuration costs, we cannot unlock our doors to let the visitor in. We must still go out and provide them access to the building.
Vendor Response
Thank you for reviewing ALICE Receptionist! We value your comments and are happy to be working with you.
Replied July 2021
Hassen
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2018
Alice Review
When working it did its job effectively and efficiently. It really does replace your front desk.
CONSThe maintenance on this product is a it tricky and may require some external help.
Vendor Response
Thank you! We are glad to know ALICE is doing her job well. If you do need any extra help, please feel free to contact our support team.
Replied November 2018
Ulf
Information Services, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2018
Not in digital front end
Using it as a interactive door bell and works OK for that purpose. I would have hoped nicer and smoother interface (no updates in 3 years). The system "Envoy" is taking over and we are looking at exchanging Alice because of unmodern interface and also too expensive in comparsion.
PROSEasy to call phones from interface. Easy to find users in directory list.
CONSOld looking interface. No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.
Vendor Response
Thank you for your review of ALICE Receptionist. We have had some new updates and the interface is customize-able. Please reach out to our support team with any requests you might have for updating the UI.
Replied November 2018
Mike
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2016
Alice Video Receptionist
Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.
PROSUsually well received, and flexible configuration options makes it versatile to fit many requirements
CONSNot really a Con but take the time to evaluate every possible use case and plan your deployment
Robert
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
Alice our favorite receptionist
Alice has been a quick and easy solution for our front lobby area. She allows quick and seemless updates to our staff directory and allows clients to quickly reach engineers as needed in our secure facility
CONSThe fact that alice never changes you can change here language but there is no Holiday Alice others have mention that Alice is behind a blank white background it would be interesting to see her change with the seasons.
Vendor Response
Thank you so much for reviewing ALICE Receptionist! We are happy to know that ALICE is meeting your virtual receptionist needs. We do have holiday themes for ALICE Receptionist. You can contact Support@ALICEreceptionist.com for more information.
Replied October 2018
Christina
Machinery, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
ALICE Review
This has reduced the time our receptionists interact with guests. We actually have reporting available for our visitor login now.
PROSCustomer Service & Support Ability to set configurations ourselves Language options Lync Integration availability
CONSNo ability to "chat" with people. Phone calls for dynamic interaction or email notifications
Vendor Response
Thank you for reviewing ALICE Receptionist! We do have phone call options. Please contact our support team for more information.
Replied November 2018
Meet
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Alice Receptionist
no need for a receptionist, security
PROSease of use, customer support, visibility and perception
CONSneeds GUI upgrade, hard to scroll through all the screens, sort and search feature
Vendor Response
Thank you for reviewing ALICE Receptionist! We value your loyalty and are happy to be working with you.
Replied November 2018
David
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2018
Alice Receptionist
This software easily replaces a front desk. It is very simple to use.
CONSWhen its not working tech support is a must.
Vendor Response
Our support team is always happy to help with any issues that arise. Thank you for your review and customer loyalty!
Replied November 2018
Carrie
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Saving money and adding security.
ALICE Receptionist provides me the ability to reduce the costs of having 2 receptionist and provides a level of security to access our companies.
PROSIntegration of the product was handled with qualified professionals. They were able to make all requests happen and in a timely fashion. It is easy to use, but if it was not they are only an email or phone call away.
CONSThe software does require some programming knowledge. The surface level options do not provide you access to all features of the program.
Reason for choosing ALICE Receptionist
ALICE Receptionist was cost effective and provided the necessary features we were seeking. Although we are not using the entire system at this time, we know it is there should we need it in the future.
Vendor Response
Thank you, Carrie! It is a pleasure working with you and we appreciate the review!
Replied November 2022
Joseph
Verified reviewer
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Alice Saved Us $$$
Been 2 years now and still going strong.
PROSGreat support. Setup everything for us and checks in.
CONSManual updates and no wireless option at the time.
Vendor Response
Thank you for being a loyal customer!
Replied November 2018
Mark
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Awesome Company
This company is awesome there customer service is top notch.
PROSThe ease of use and administration, very customizable.
CONSN/A
Steve
Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
ALICE Receptionist - 5 STARS!
Exactly what we were looking for. Very easy to set-up, great support; meets all of our operational needs.
PROSWorks without needing much attention. ALICE never takes a sick day and doesn't complain about needing higher pay or more vacation time. Always greets everyone with a smile.
CONSCrashes occasionally and has to be restarted, but even this isn't a big deal.
Sean
Verified reviewer
Law Practice, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Alice Receptionist
We reconfigured our space and the elevator dumps into a locked vestibule where nobody sits. Visitors can easily call our receptionist with the tap of a button and be let in.
PROSIt works. Easy to configure, lots of options. Up-time of service is great.
CONSIt runs on Windows... Every couple of months it needs a reboot.
Vendor Response
It's great to hear that ALICE is easy to use! Thank you for your review!
Replied November 2018