ALICE Receptionist vs Proxyclick
ALICE Receptionist has 39 reviews and a rating of 4.54 / 5 stars vs Proxyclick which has 318 reviews and a rating of 4.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Having a virtual receptionist saves me money since I dont have to pay someone by the hour for the task.
- The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.
Cons
- Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.
- That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone.
Pros
- It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience.
- Integrations with Outlook and Google calendar its great feature. The kiosk app is user-friendly to the visitors, fluid to work with.
Cons
- I find it hard to change something in configuration, and it don't depends on me, I have to contact the supplier.
- Reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated.
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