ALICE Receptionist vs Honeywell Forge Visitor Management

RATING:

4.5

(39)

ALICE Receptionist has 39 reviews and a rating of 4.54 / 5 stars vs Honeywell Forge Visitor Management which has 593 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (39)
4.4 (593)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
November 24, 2022
December 26, 2023
Pros/Cons
  • Pros

  • Having a virtual receptionist saves me money since I dont have to pay someone by the hour for the task.
  • The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.
  • Cons

  • Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.
  • That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone.
Read all user reviews
  • Pros

  • When we initially launched Sine for the shopping centre I had a few questions out of hours and used the online chat support and found it efficient and helpful with appropriate follow up.
  • Love the ease of use of this software, customer service assistance is amazing, very helpful and any issues are dealt with and rectified immediately. Presentations are easily uploaded for use.
  • Cons

  • Sometimes it would not work properly when signing out. I also clicked on the wrong person once when signing in and there appears to be no option to change or amend this.
  • Not registering when all people have completed the induction making it frustrating for users.
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Pricing Range
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos