About CONCIERGEpad

CONCIERGEpad is a visitor management software, which helps businesses in the education and healthcare sector monitor students’ behavior, track visitors and accept payments. The solution provides face recognition functionality, which enables organizations to detect frauds and prevent undesirable individuals from entering the premises.

The platform allows school administrators to record data regarding students’ pick-up personnel, share sign-in/out details with parents and send automated emergency notifications across synchronized devices. CONCIERGEpad lets managers control slot availability, monitor volunteers, conduct background checks and generate reports to streamline event management processes. Additionally, the system enables healthcare prof...


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Supported Operating System(s):

Web browser (OS agnostic)

61 Reviews of CONCIERGEpad

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(39)

39

4 stars

(17)

17

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 61 results

November 2017

User Profile Picture

Marco from Mater Lakes Academy

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Absolutely invaluable to our organization

We track late arrivals, early releases, demerit points, among other aspects of our organizational operations. If not for the iPad Concierge, we would need to have a full-time person tracking all the items. Also, the ability to perform a background check on all who enter the school and to send notifications to parents when a student has an event logged into the system is completely invaluable.

Pros

We use iPad Concierge to track late arrivals, early releases, background check all who enter the school, merit and demerit points, among many other facets of our daily organizational operations. Without this system, it would fall on a full-time person to accomplish these tasks.

Cons

We've found that our visitors with less technological savvy require assistance in using this system. However, they quickly learn and subsequently use the system as intended.

February 2019

Blake from Westminster Academy

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great Way To Monitor And Control Campus Access

Customer service was top notch. They were even able to incorporate some request into future updates.

Pros

The software is straight-forward and simple for visitors to use—especially once they have been there before. Notifications to individuals that someone is here is very helpful.

Cons

The scanning works well, but can be awkward depending on the setup. It would be nice to be able to attach a swipe reader.

January 2019

Rachel from Westminster Academy

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2019

Customer Service

Just need to be able to have issues fixed or emails returned faster.

Pros

That is is easy to use and customer friendly.

Cons

customer service needs, not able to get emails responses

Response from CONCIERGEpad

Replied February 2019

Hi there, Sorry to hear that your customer service needs are not met. That is entirely on us. We would love to help you make it right. I know that there were some customized features we added for you per your request. Did those changes ever make the check-in process more efficient for your particular environment? Is there something that is not working properly on your end that perhaps we can look at? Please send support request to support@getconciergepad.com. We will try to get any concerns or issues sorted for you and thanks for your review.

February 2019

Cesar from Mater Lakes Academy

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Ease of Use at School

We are able to process any individual that comes on campus in speedy and effective manner, to ensure that they are allowed on campus by simply having the software scan their license/ identification. Especially with all the heightened attention to security, this is one extra step we take and it is so easy to use.

Pros

Ease of use to check-in late students, as well as any visitors to the building, with a scan of their identification.

Cons

Using the app on my phone can be a little complicated because not everything displays on the screen and I have to be scrolling up and down and to the sides. I use this if I'm in the hallways and students are late to issue them demerit points on the spot, without having to take them down to the office.

January 2019

Claudia from Alpha Charter of Excellence

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Conciergepad

The security of the building, by checking everyone in with ID we know exactly who is in the building and their identity.

Pros

That when repeat visitors visit our building it makes it a lot easier to process the check in. The added security. The reports we can produce after using it.

Cons

Sometimes the lists don't get updated often enough thus creating a problem.