Lobbytrack

RATING:

4.9

(43)

About Lobbytrack

Lobbytrack is a simple, but powerful visitor management software that fits a variety of customers. Whether a high security facility or a small business, the software can be tailored to fit the customer's needs. You can sign in/out visitors, notify hosts, alert security and manage evacuation with Lobbytrack online visitor management software and on-premise systems. Lobbytrack visitor management system is the industry leader for any government agency or private firm looking at a Visitor Management Solution. It is a cost effective and extremely versatile product that will meet the needs of any Security Director with a single entry point or multiple locations to monitor.
Visitor self sign in kiosk

Lobbytrack Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Lobbytrack

1 - 5 of 43 Reviews

User Profile

Melony

Verified reviewer

Education Management, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Lobbytrack buy-in by School Campus Security

I'm new to Mater Dei High School as their Executive IT Director. One of my IT audits revealed the school for years has use Microsoft Outlook as a makeshift visitor tracking system, resulting my IT being heavily involved any time a change was needed, and did not address Security's need for real-time check-in notification, expected visitors, and walk-in visitors. We found LobbyTrack and started internal testing before presenting it to Security and Administrators. LobbyTrack was able to provide everything that these departments needed in a visitor tracking system, and we were able to deploy it 3 days later. It has received tremendous positive feedback from everyone who's used it. An unexpected plus is the LobbyTrack apps are available on the Apple Store for our Apple computer users.

PROS

Mater Dei High School gets a lot of visitors yearlong. One of the challenges is being able to accurately know when visitors are coming and to have a list of those on campus. LobbyTrack answered all the issues our Security department had, with the added benefit of being very intuitive by guards and worked seamlessly with our current visitor check process.

CONS

Since we have different departments, the receptionists at those department have told me that they would like a way to view just the hosts from their department, instead of seeing all visitors coming to campus. Is there a way to use the OUs in AD to segregate departments so receptionists can separate the accounts?

Reason for choosing Lobbytrack

Lobbytrack had the shortest learning curve. It was designed to be used by people who are not tech-savvy, making it easy to train employees. It also had additional features that can replace or augment our existing visitor tools.

Reasons for switching to Lobbytrack

MS Calendar is not optimized for doing what our employees needed in visitor management.

Marc

Real Estate, 5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Great Solution for Visitor Management

We evaluated several visitor management solutions/apps and Lobbytrack stood apart from much of the competition. It was easy to implement, configure, and start using. The sales team was very thorough and helpful in answering questions I had. Overall great experience!

PROS

I love that Lobbytrack integrates with our access control system for real time provisioning and deprovisioning of access cards. You can literally activate access cards for guests on arrival within seconds. Then, upon sign-out and/or after a designated period of time elapses, the access card can be shut off automatically. This really helps us from a security standpoint. Enabling the integration with our access control system was seamless easy.

CONS

There are a few elements that could benefit from a mild user-interface refresh on the admin side of things. It would help to have more control over security role granularity for access management of privileged users.

Reasons for switching to Lobbytrack

The other system was clunky and unreliable.

Raymond

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Easy and Convenient

Overall, they provide great customer services whenever we reach out and offer quick solutions to all and any issue that we come across.

PROS

I enjoy the simplicity and the controls of the features that are available to use.

CONS

The fact the we were not notified sooner about lobby track being made available online.

Georges

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

Yumiwork Lobbytrack Team review of April 2023

PROS

The simple and easy to use sign in and sign out system!

CONS

It does not export the duration within the day a visitor had actually work in a day. So similarly doing this within a week, to enable us to access the total hours of duration of work within a day or a week or a month.ROI is necessary to get this parameter up running along the business hours.... Another thing that need to be leverage on is the integration of another product. It would be necessary integrate another product such as Zapier to run some of the other stuffs that generate business working hours report for our human resource management officer!

Reason for choosing Lobbytrack

Because it is accessible, manageable and traceable through Web Interface.

Nick

Education Management, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Review of LobbyTrack from a new User Perspective

I have been exploring LobbyTrack for about a month as we plan our implementation. The experience has been amazing. The support was there from the start and any questions I have have been answered in a timely fashion.

PROS

While it is a full of features, the ease of management, implementation and use if what I feel is why I chose to go with LobbyTrack. It really is well thought out!

CONS

Printing protocols seems to be limited to airprint, USB printing would have been beneficial.

Reason for choosing Lobbytrack

LobbyTrack had everything we needed for both our short and long term needs. My overall initial experience with company reps also gave me the comfort level I needed to make my decision. The price was important as we are a small organization with limited resources. LobbyTrack helped us a non-profit client get the most for our money.